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European Large Corporate Offering
Aetna Global Benefits
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New partnership — new possibilities
New partnership of AGB and Goodhealth —leveraging the best of both worlds
Largest U.S.-based expatriate insurer with over 335,000 members in over 100 countries
– Global presence, local footprint: Dubai, Shanghai, London, Ireland, Hong Kong, Jakarta and the U.S.
– One-stop solution for globally-mobile employees
– Comprehensive products and services
– Targeted and flexible offerings
– Next generation of first-class service
– Focus on total health and quality of care
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Moving up in the world…together
New force in the global marketplace delivering MORE together!
– More products
– More global presence
– More local knowledge
– More service capabilities
– More clinical knowledge
– More resources
– More data and technology
– More diversity
Carefully selected and simplifiedglobal benefits package
Appropriate and prompt handling of member health concerns +
Successful Assignment
Compensation and benefits are key to the success of expatriate assignments
Why an international plan?Healthy employees = successful assignments
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Top expatriate concerns*
ISSUE AGB SOLUTION
Relocation Pre-Trip Planning:•Web-based tools•International Health Advisory Team
Cost of living Direct-settlement of high-cost, complex medical procedures
Repatriation •Up to 90-day extension of policy upon return home•Consistent access to care
Family issues •Provide employee assistance cover for employees and families•Comprehensive routine care cover for all members
Cultural training •Help assignee to overcome language barriers for treatment•Support from a multilingual staff•Online tools including medical phrase and drug translation databases, cultural and travel tips and security information
Support system •Integration of global resources and strategic partners to assist assignees with escalated health issues while overseas
•Toll-free telephone service provided to all members and providers 24X7X365
*Results from AGB Demonstrated Value project
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Top employer concerns*
*Results from AGB Demonstrated Value project
ISSUE AGB SOLUTION
Serving employees 24/7 member support:•Reduces administrative burden •Peace of mind •Consistent, quality of care across all employee populations
Cost of assignment •Competitively priced•Bespoke benefit portfolio •Consumer approach puts employer in the driver’s seat
Repatriation •Up to 90-day extension of policy upon return home•Consistent access to care•Lessening of administrative and cost burden of switching employees to new plan
Compensation & benefits
•Dedicated Implementation Manager to oversee the organisational installation easing the burden on the employer and HR team
•Dedicated account manager to work directly with the employer to obtain/maintain total benefit satisfaction
•Multiple plan design, funding and pricing options available to meet the employer’s specific needs
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Aetna: It begins with the people who use our services
Aetna’s Values
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The AGB experience
Flexibility Innovation
Integration First-class service
The AGB Experience
THE MISSION…
Building global connections for healthy and successful international assignments
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Inside the AGB experience
Flexibility– Plan design options
– Customisable benefits solutions
Innovation– Solutions for international assignment concerns through
Demonstrated Value research
– International Health Advisory Team (IHAT)
– Global presence with direct-settlement contracts in countries important to our members
– Wellness, disease management and maternity management tools and resources
Integration– Dedicated account management, single solution (one rate, one
bill, one claim platform), plan portability, single point-of-contact, easy access to care
First-class service for members and employers
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Suite of products and programmes
Flexible plan designs deliver personalised solutions Customisable medical cover with optional features of
Dental, Prescription Drugs and Vision
Wide array of additional products and services:– Emergency Assistance
– Life
– Long-term Disability (LTD)
– Accidental Death and Personal Loss (AD&PL)
– Informed Health Line®
– International Employee Assistance Programme
– International Disease Management and International Maternity Management Programmes
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Solutions across all stages of health
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A holistic view of health and wellness
International Health Advisory Team (IHAT)– Integrated model of clinical resources to assist members in eliminating
barriers to accessing care
– Single point of contact for all member health needs across continuum of care and stages of assignment
International Disease Management Programme: diabetes, asthma, coronary artery disease
– Voluntary programme, tailored support through IHAT for managing chronic condition and accessing care and medications across borders
International Maternity Programme– Voluntary programme, tailored support through IHAT providing resources
and support for planning for a healthy pregnancy and delivery
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Dedicated service and supportEmployers
Designated Account Management
Local support
Single point of contact for case installation
Satisfaction measurement tools
Friendly service, responsive delivery
Tools and resources for benefits programme management
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24/7, multilingual global member service — we’re awake when they’re awake!
Claim reimbursement in 100+ currencies
Cheque, wire and electronic funds transfer (EFT) capabilities
International Health Advisory Team (IHAT): pre-trip planning, case management and more
Secure website at www.aetnaglobalbenefits.com
– Pre-trip planning tools
– Security and health news
– International provider directory
– Claim forms and claims data
– Wellness Centre
Dedicated service and supportMembers
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Why AGBAn open road to a world of unlimited possibilities
30+ years international expertise
97 percent client retention for the past eight years
“Best of two worlds” with AGB and Goodhealth– 1,200+ customers
– 325,000+ members in 100+ countries
– Comprehensive portfolio
– Global reach, local support
Consultative and strategic solutions
Next generation service philosophy
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About us
About Aetna Global Benefits
Aetna Global Benefits (AGB), the international division of Aetna Inc., is a provider of comprehensive health benefits solutions for multinational employers and government agencies. AGB's offerings include medical, dental, vision, life, disability, emergency assistance and health management programs for employees and high net worth individuals who live, work or travel internationally. With the recent acquisition of Goodhealth Worldwide, AGB is the industry's largest and most prominent U.S.-based international benefits carrier, supporting more than 350,000 members worldwide from offices throughout the U.S., Europe, Asia and the Middle East.
Aetna Health Insurance Company of Europe Limited, trading as Aetna Global Benefits, is regulated by the Irish Financial Regulator and is a member of the Aetna group of companies, a wholly owned subsidiary of Aelan Inc.
Goodhealth Worldwide (Europe) Limited. Registered Address: 76 Shoe Lane, London EC4A 3JB. Registered in England & Wales. Registered No. 04548434. FSA Registered No. 310030. An Aetna Company. Authorised and Regulated by the Financial Services Authority.
Plans and programmes are offered, underwritten or administered by Aetna Health Insurance Company of Europe, Ltd., Aetna Life & Casualty (Bermuda) Ltd. or Aetna Life Insurance Company (Aetna).
