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Swiss long-haul specialistComlux has placed an orderestimated at $200 million tobecome the launch customerfor the Sukhoi Business Jet.The deal covers two of theaircraft, which are a vipversion of the Superjet 100regional airliner, for deliveryin 2014 and options for afurther two.

The cabin interiors will bedesigned and outfitted byComlux America, which hasbeen appointed as the firstapproved Sukhoi Business Jetcompletion centre.

“Comlux has gained itsreputation by offering aunique one-stop-shopsolution for the widest range ofwide cabin vip aircraft,” sayspresident Richard Gaona.“Combining our expertise inaircraft transaction, ourcapabilities of cabincompletion in Indianapolis,our Fly Comlux forces todisplay and charter the SBJ,together with Superjet’swillingness to be a majorplayer in business aviation, weare looking forward to anexciting time.”

The full cost of the aircraftwill not be known until theinterior configurations havebeen defined, but is expectedto be ‘very attractive’, andoperating costs are alsoexpected to be low as a resultof the aircraft’s latesttechnology systems: “We areconvinced that the SBJ,equipped with the latest fly bywire technology andintegrated modular avionics,will deliver the efficiency andthe reliability that our vip

customers are looking for,”says Gaona.

The first aircraft will“probably be based in Russiaor the CIS,” says Comlux.

The SBJ has a 4,192 cubicfeet cabin, and a range ofapproximately 4,300 nmthanks to its additional fueltanks. The launch of the vipaircraft version came just fourmonths after the entry intoservice of the Superjet 100itself in April this year. EASAcertification of the Superjet100 is expected by the end ofthe year, and an STC will berequired after that for the vipvariant’s additional fuel tanks.

Comlux has 19 aircraft inservice, comprising a BBJ767,two Airbus ACJ318, twoACJ319, ACJ320, four GlobalExpress, three Global 5000,three Challenger 605, twoChallenger 850 and a Falcon900LX. It also has eight aircrafton order or in the completionphase; an Airbus ACJ319, twoGlobal 6000, two Global 7000and three Legacy 650.

See other Comlux news inour Gulf States regional review,pages 12-14.

The Sukhoi Business Jet inComlux colours.

BUSINESS AIR NEWSE U R O P E A N

ISSUE 220 NOVEMBER 2011

Comlux turns to Sukhoi for

larger cabins atlower cost

Hahn Air takes on CJ4 for unique scheduled serviceHahn Air has taken delivery of a newCitation CJ4 to operate a scheduledairline service, conducted as acodeshare, on the 45-minute tripbetween Düsseldorf and Luxembourg.

“No other Citation in the world, nor indeed any other business jet tomy knowledge, is operating with anairline flight number,” says TrevorEsling, Cessna’s vp of internationalsales. “Hahn Air’s CJ4 service will be an IATA-registered flight so apassenger could, for example, bookwith an airline to fly to Luxembourg

and receive two boarding cards – onecard for the leg to Düsseldorf and onecard for the CJ4 leg to Luxembourg.And the same principle would applyflying to Düsseldorf via Luxembourg,of course.”

Daniel Rudas, Hahn Air’s executivevp and coo, added: “We’re anestablished Citation customer, so weknow the CJ4 will bring us the perfectcombination of speed, comfort andreliability for this pioneeringpassenger service.”

Hahn Air now operates the CJ4

alongside its Premier 1, and also offerscharter sales in conjunction withEisele Flugdienst (E-Aviation) inStuttgart. As reported in EBANpreviously, Eisele has experience ofthe CJ4 since it took delivery of thefirst of the type for air charteroperation in Europe in the summerthis year.

Hahn Air captains Britta Carrera,Michael Vautz and Christoph Müllerundertook simulator training on thetype in Wichita, along with DanielRudas himself.

The CJ4 is the newest and largestmember of the CJ family. The aircraftgained FAA certification in March 2010and EASA earlier this year.

Nineteen were delivered in 2010and 16 through the first half of this year. The aircraft is approved for single-pilot operations and sharesa common pilot type rating with the other CJs. It has a range of 2,002nautical miles and a top speed of 453 knots. At maximum weight, theCJ4 takes off from runways as short as 3,130 ft.

Facing thecustomers: theFBO manager’s

perspective

Managing a successful FBO requires many skills,organisational, motivational and creative. But aboveall, a desire to ensure the complete satisfaction ofevery customer and inventive problem-solving top thelist. Royal Jet’s Basel Diab, pictured, believes that ahappy workforce makes for happy customers andadds: “I enjoy an office with open doors and lots ofenergy.” See our Perspectives feature, starting page 6.

Pages 12-14

GULF STATESREGIONALREVIEW

The auditedmagazine for businessaviation inEurope

See page 15

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Long-term aircraft managementcustomer Ralf Schumacher has beenso impressed by the service providedby Austrian operator Europ Star that he has bought a share in the company.

German racing driver Schumachersays: “In Formula 1, what counts is absolute professionalism andpassion – requirements that haveshaped my standards. This is why,almost six years ago, I trusted theprofessionals at Europ Star with themanagement of my jet.

“I have purchased a ten per centstake in Europ Star with the option toexpand my ownership share in thecompany. The reason for this step iseasy to explain; the branch ofbusiness aviation has great potential,

especially in the growing markets ofRussia and Asia.”

As a shareholder, Schumacher willbe responsible for new customerrelations and quality management.

“We are glad to have Ralf as a partof our team,” says ceo Werner Welz.“He knows from his own experience

how we work and has wide ties inbusiness, sports and show businesssectors – which is our core audience.Together we are ready to implementinnovation solutions in managementand quality standards which werepreviously used in F1.”

Ralf is the youngest brother of theseven-time Formula 1 worldchampion Michael Schumacher,making his own debut in the Jordanteam in 1997. Having moved toWilliams he won his first F1 race in2001 in Monte Carlo. He currentlycompetes in the German Touring CarMasters competition.

Europe Star has a fleet of tenaircraft, and bases at Vienna,Moscow, Riga, Salzburg, Klagenfurt,Munich, Dresden, Milan and Trieste.

NOVEMBER 2011 3EUROPEAN BUSINESS AIR NEWS

Operating business air charterservices can be expensive, withlarge amounts of investment,administration, training andmaintenance required bylegislation. But if everybody worksto the same high standards, on alevel playing field, then experienceshows that a competitive andvibrant charter industry cancontinue to develop.

Those companies that haveaccess to modern aircraft, thesystems for efficient operations andtop quality people, can be highlysuccessful while still maintainingthe highest standards of safety andproberty for passengers.

If only it were so simple. Thereare still regular reports from aroundEurope of so-called ‘grey market’charter operations, lacking anapplicable air operator’s certificate,the required insurances, or withoutthe necessary traffic rights for theparticular flight they intend tooperate. Of course they can offer alower price and the customer maybe unaware of, or prepared tooverlook, the niceties of propercompliance.

Air Partner has been advising itsclients to always check AOCs, andwelcomed the European BusinessAviation Association’s recent ‘Isyour flight legal?’ campaign. But

director David MacDonald believesthe industry needs to do more tohighlight and marginalise thepirates. “We do get frustrated thatwhen suspicious flights arereported, authorities can rarely

react in time before the aircraft hasbeen dispatched,” he says, whilepointing to Russia as a particularproblem area for unlicenced jetsoffered from Moscow to Europeandestinations.

The EU member states and EASAreport that they are aware of theissue, and that individual countriessuch as the Netherlands are alreadytaking action locally. However, theyfind it difficult to identify illegaloperations, and have asked for theEBAA’s help in this regard.

Early next year the EBAAmanager of technical affairsBelarmino Gonçalves Paradela willbe given the opportunity to present

its overview of the problem andpossible solutions. For example,EASA has suggested a web-basedpublic white list of non-EUoperators allowed to flycommercially within Europe. Andhe is looking for more backgroundinformation.

If you know of unlicencedoperations in your area thenGonçalves Paradela urges you tofirstly report it to your local CAA,and then to advise the EBAA aboutthe extent of the problem. Take amoment to drop an email to him atbgparadela@ebaa.org.

David WrightEditor

Time to make your opinion count and stamp out illegal charterEDITORIAL COMMENT

Could this be a ’grey’ market charter?

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Schumacher takes a stake in Europ Star

Malta-based Privajet has takendelivery of an Airbus A319CJ tooperate for charter alongside theBoeing BBJ which it commencedoperations with during 2010.

The interior floor plan of theaircraft encompasses eight cabinzones including a crew and staffareas, a large vip lounge, guestretreat, master bedroom and master lavatory and two fully-equipped galleys.

Technical features includeenhanced sound insulation package,a custom cabin management systemand in-flight entertainmentequipped with large high definitionbulkhead mounted LCD monitorsand video on demand capabilities.

Also included is a broadband highspeed data system that allowspassengers and crew access to emailand internet through a local areanetwork and wi-fi.

The company is advertising for captains, first officers and vvip flight crew through its web site and Facebook pages, andpromotes empty leg availability forcustomers using its Twitter page. Italso has developed an iPhoneapplication that allows clients toselect suitable aircraft and calculatetrip times.

The interior was the sixteenthAirbus to be completed byAssociated Air Center located inDallas, Texas.

Europ Star has established an additional base in Riga, Latvia, to serve Russian and CIS customers in their native language. It alsoplans a technical base in Moscow. The Riga team will be led by Leonid Gorodnitski of Flight Consulting Group, pictured here withEurope Star’s ceo Werner Welz, Ralf Schumacher and Karina Ebner, and FCG’s Roman Starkov.

Privajetexpands long-haul optionswith A319CJ

Haughey orders AW139 for vip transport Haughey Air has ordered an AW139 medium twin helicopter, configured forcorporate and vip transport purposes, which will be based in Northern Irelandfollowing delivery next year. The company currently operates a Sikorsky S-76C++ there, and from its base in Carlisle. The AW139 features anunobstructed cabin design which allows flexibility in seating configurations,and has six large cabin windows. Seating in the S-76 can be configured forbetween four and eight passengers in the cabin.

Schumacher: professionalism.

Solid Air is declared bankrupt Eindhoven-based Solid Air has been declared bankrupt by the court in DenBosch. Its fleet had been grounded for three months from September followingsafety concerns. An administrator has been appointed with the aim of re-establishing the company. The bankruptcy relates to Solid Air Ltd, GlobalSolid Air Ltd and Solid Air Holding BV.

4 NOVEMBER 2011 EUROPEAN BUSINESS AIR NEWS

Tyrolean Jet Services ceo Martin Lener with Francois Chazelle, vp of Airbus Corporate Jets.

Cessna Citation Authorised Sales Representative

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Austria’s longest-standing air charteroperator Tyrolean Jet Services hasexpanded its charter fleet with theaddition of its largest aircraft to date,an Airbus ACJ318.

Chief executive Martin Lener says:“As a long-established business jetcompany, it was a natural next step for us to operate an ACJ318,because of the new standards ofcomfort and space that it offers.

“With 19 vvip seats available,

the ACJ318 is able to carry largerexecutive, family and governmentgroups, allowing them to serve apurpose that other business jetscannot deliver.”

The aircraft has intercontinentalrange capabilities and excellentshort-field take-off and landingperformance, and a sophisticatedcabin management system withinflight entertainment and stylishcabin lighting.

Tyrolean Jet takes next stepup in widebody charter

Bristol and Biggin Hill-basedCentreline Air Charter has celebratedthe fifth anniversary of buying its firstjet by being awarded the title of ‘BestGeneral Aviation Operator’ at thisyear’s Baltic Air Charter Association(BACA) awards.

The company has grown thirty per cent per year for the last five years, and has successfully tradedthrough three recessions in its 25 year history.

Commenting on the award PhilBrockwell, md, says: “Private airtravel is defined by its servicestandards. It is a significant accoladeto be recognised as a leader in thisarea by the ultimate arbiters, thoseair travel brokers who are tasked withbooking flights for their discerningcustomer base.”

Centreline now has a Citation CJ2based in Manchester, and a CJ2+ at Stansted.

Centreline isjudged ‘best GA operator’

Phil Brockwell of Centreline poses withTV news reader Nicholas Owen andEmma Brown from award sponsor DirectAir Charters.

Gama Group, headquartered atFarnborough, is planning to establishits next base in Hong Kong, and is also evaluating locations in South America.

Chief executive Marwan Khaleksays: “We are building thefoundations now with a view togetting established in Hong Kong in the first half of 2012.” This will be the company’s fourth continental/regional basecomplementing operations inEurope, North America and theMiddle East.

Meanwhile, Gama has enteredinto an exclusive partnership withloyalty programme Asia Miles toprovide business jet services to its 4.1million members worldwide. AsiaMiles members can earn miles whenchartering aircraft from Gama’s global fleet and network to connectwith airlines such as Cathay Pacificand Dragonair.

Gama’s efforts to extend its reachand operations into the SouthAmerican market continue to gatherpace with the addition of furtheraircraft bringing the total managed

fleet in the region to six aircraft.These contracts are supported fromGama’s US operation while thecompany continues to evaluate thebest regional base and partnership.

Closer to home, Gama also strucka significant investment last monthwith completion of the purchase ofthe trade and assets of MannAviation Group Engineering, aspecialist in MRO modification andsupport services for a wide range ofhelicopters serving civil and militaryuse, plus a number of regionalaircraft types.

That company’s EASA/FAR 145operations and Part 21 J & G designand production expertise are being integrated into newly-brandedGama Engineering, formerly Lees Avionics.

Gama Engineering has moved itspremises from High Wycombe totake up premises at Fairoaks airportand has pledged a sizeableinvestment to restore its threehangars and establish a burgeoningcentre for general aviation,complementing the group’s mainFarnborough base.

Expanding Gama lines up bases in Hong Kong

and South America

Nuremberg-based Aero-Dienst hasadded a second Citation CJ3 to itsfleet and is operating it from a newbase at Oberpfaffenhofen airport.The aircraft is being flown for amanagement customer also new tothe company.

This latest addition brings the fleetsize to ten. “The fact that more andmore customers entrust us with theiraircraft is evidence of ourcomprehensive expertise in businessflights,” says a delighted AndreasStrabel, key account and aircraftmanagement team leader. “Withservices ranging from chartering,complete flight operation andmaintenance, all the way to sales, we are internationally recognisedbusiness aviation professionals withthe highest standards of quality and safety.”

Having a varied portfolio ofaircraft is important, the companysays, in order to provide customerswith a wide range of different aircraftfor their individual purposes. “The

CJ3 is a very popular aircraft becauseof its flexibility and cost-effectiveness, an all-round winner interms of cabin comfort, range andstate-of-the art technology combinedwith low operating costs and,therefore, competitive charter prices.The aircraft is certified for steepapproaches, which further increasesits range of applications,” saysStrabel.

Oberpfaffenhofen airport isconveniently situated by the A96motorway, so its catchment area

includes Munich, Augsburg,Memmingen, Landsberg and theBavarian lakes region. Aero-Dienstsays that business travellers on a tightschedule in particular will benefitfrom the fast and easy handling andclearance procedures at the airport.Customs clearance can also befacilitated if required.

Aero-Dienst expects to makefurther aircraft and baseannouncements soon. “For themoment we are focused on Germany,which does not mean that Aero-Dienst is not interested in expandingto other countries,” a spokes-man adds.

The company’s new hangar atNuremberg is now in use formaintenance work, with work on theoffices alongside continuing.

“By incorporating new sites, Aero-Dienst is also strengthening itsposition beyond the bases inNuremberg and Munich,” saysStrabel. “The first step has beentaken; more will soon follow.”

Second CJ3 leads Aero-Dienst to athird location with plans for more

Aero-Dienst’s CJ3 at Oberpfaffenhofen.

6 NOVEMBER 2011 EUROPEAN BUSINESS AIR NEWS

PERSPECTIVES – Business aviation through the eyes ofthe FBO managers

Rewarding it may be, but FBOmanagers never know when

the working day will endenjoy the managerial aspects of thejob, the ability to motivate people andmy influence on decisions taken inthe organisation.”

Under FBO managers Daniel Sanderand Bernd Frey, Air Hamburg’s FBOhas four employees who wererecruited for their dedication toservice, and the understanding they

have gained of pilot and passengerneeds has grown with experiencefrom the business jet side of thebusiness. Aspects of continuousemployee training is performed bypilots, and Sander and Frey adviseclients looking for the best FBOexperience to ensure they pick onewith staff who are trained by pilots sothey understand their needs.

And the advice to anyone thinkingof moving into this field? “Be fast,friendly and stay cool when onechallenge quickly follows another,”they say.

Groundforce One Lisbon stationmanager Liliana Serafim believes thata thorough knowledge of groundservices is necessary to deliver a goodproduct. “The responsibilities of thisposition demand a detail-orientedand organised individual with theability to read, write and speakEnglish,” says Serafim. “Capacity towork as a team, and to do shiftsincluding early mornings, late nights,weekends and holidays are essential.”

Serafim has worked atGroundforce One Lisbon’s FBO since2007, and before that spent 13 yearsat AirLuxor/Safeport FBO. Among alist of responsibilities are thesupervision of daily operations, legaland policy matters, ensuring ramppersonnel follow safety proceduresoutlined in the security manual anddispute resolution. A typical daymight mean managing teamwork,delegating tasks, making contacts toraise more business, contactingcustomers, handling quotations,liaising with suppliers, invoicing andcontrolling payments.

According to Serafim, an FBOmanager must be assertive, keep theteam united and be able to handle

pressure and stress, but she woulddefinitely recommend the role to afriend: “It is a very rewarding job,especially when we have satisfiedcustomers. We want to makecustomers happy enough to passpositive comments on to others.”

Cedar Jet Center is based at the newGAT at Beirut Rafic HaririInternational Airport, whereoperations manager RandaKammoun El-Hurr has responsibilityfor FBO handling agreements,supplier evaluation and contracts,lounge, hangar and equipment assetsand serviceability. And then there areadvertising campaigns andexhibitions to think about, along withtraining requirements, the monthlyroster and CAA requirements.

“I manage day-to-day operations,following up with duty shift leaders inassigning the team to daily tasks,”says Randa Kammoun. “I am alsoresponsible for quality manual issuesand amendments since I’m a memberof Middle East Airlines GroundHandling (MEAG) quality council andMEAG SMS committee as well asensuring that all procedures and staffinstructions are well implemented.”

Her typical day might gosomething like this: “When I arrive Icheck our daily operations, servicesand tasks with the duty shift leader,then a short brief of the day. Next I’llcheck the premises followed bychecking mail. After going over theprevious day’s records and flight files,I follow up paperwork, monitoringlive operations throughout the day.”

But there are times when anunusual request can liven up the day:“One day we received a call from a viptwo hours before arrival in Beirutrequesting Lebanese meat pastriesfrom a shop in Tripoli City. That’s twohours from Beirut when the traffic isgood, but we did manage it.

“It’s nice to meet vips and peoplefrom all over the world with differentcultures.” But she adds: “The onlydrawback is that my mobile is alwayson and vacations are non-existent!”

Multiflight’s FBO opened in 2000under the watchful eye of managerHeather Cawthorne, who has sinceoverseen its growth. Based at LeedsBradford airport, the FBO has grownto employ six office staff and nineramp ground handling staff.

“We offer a tailor-made handlingservice. This includes meeting andgreeting, organising catering,transport, hotels, we can handle cats,

Continued on page 8

Family affair:Hagen Kurz and hisfather Rolf of KurzAviation Service.

This month our Perspectives featureprobes the innermost thoughts of those essential facilitators, theFBO managers.

Whether dealing with customers,or organising a group of diversestaff, they are involved in a people-oriented business. In recruiting theyall seek good communication skills,attention to detail, creative problemsolving abilities, good organisation,fluent English, smart presentation,and only then, an understanding offlight operations. A background inhotels or other hospitality can be adistinct advantage.

In advising aircraft operators onhow to get the best service they areequally of one voice: Provide asmuch information as possible assoon as possible!

As senior manager for groundoperations and FBO for Royal Jet atAbu Dhabi, Basel Diab (pictured front cover) is responsible for theselection of the FBO’s 70 staff. When recruiting, he looks forconfidentiality, attention to detail,good presentation, flexibility and theability to remain calm andmethodical in stressful situations. Hebelieves that if you hire happy people,training them thoroughly and treatthem well, customer satisfaction willfollow. Soliciting customer feedbackand acting promptly upon itreinforces this policy.

With more than 20 years’ ofprofessional experience in theaviation industry, Diab has furtheredhis career in the ground operationand management field after majoringin mechanical engineering.

Of his typical day, Diab says: “I likehaving at least one hour ofuninterrupted time in the earlymorning to plan my day. I usuallystart around 8am. Otherwise, I enjoyan office with open doors, constantfeedback and lots of energy andactivity. It helps me work moreproductively when I sense how busyeveryone else is, too. I always reserveone hour of dead time every day tohandle any unanticipated problems. I

Want to makecustomershappy Liliana Serafim,Groundforce OneLisbon

My mobile isalways on Randa KammounEl-Hurr, Cedar JetCenter

We haven’t had thepleasure of aferret yet Heather Cawthorne,Multiflight

I enjoy an office with opendoors and lots of energyBasel Diab, Royal Jet

Be fast, friendly and staycoolDaniel Sander and Bernd Frey, Air Hamburg

Air Hamburg FBO’s employees are recruited for their dedication to service.

©2011 HAWKER BEECHCRAFT CORPORATION. ALL RIGHTS RESERVED. HAWKER, BEECHCRAFT, AND SUPPORT PLUS ARE TRADEMARKS OF HAWKER BEECHCR AFT CORPORATION.

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to get some feedback. Before leaving, I check the next day’s flights againstthe staff schedule to make sure thatwe have the correct number of staff.”

Lombardi has responsibility for PR,sales, co-ordination with the airport,liaison with suppliers. To meetcustomer requirements, sherecommends: “Always listen, trainstaff, be helpful no matter if it isprofitable or not, answer mail as soonas possible and answer phones nolater than the second ring.”

In return, Lombardi feels acustomer will receive the bestpossible service if they make clearwhat they expect from the FBO andalso to understand that, as eachcountry is different, it is natural thatthe facilities will vary.

Handling and airport services directorRoberto Zapatero looks aftercustomer relations at Gestair FBOs in

8 NOVEMBER 2011 EUROPEAN BUSINESS AIR NEWS

dogs and ferrets under the Pet TravelScheme…. We haven’t had thepleasure of a family ferret as yet!”

It’s a job that Cawthorne loves andone she says she would not swap.“When you run an FBO you need to bepassionate about what you do. Ourservice is bespoke and we always gothat extra mile for our clients.”

On one occasion a client requesteda particular wine and Heather calledher supplier to discover that the lasttwo bottles had just been sold to alocal connoisseur. After somenegotiating, she managed to persuadehim sell her the wine, but it meantdriving almost 30 miles to pick it up.“One of our regular clients likes theRacing Post, and if our local supplierruns out we will drive miles to getone,” says Cawthorne.

“Crews are important and we neverlike to see a hungry captain! There isalways a member of the Multiflightteam on hand to get baconsandwiches or a salad!”

“It is a Signature Flight Supportstandard to gather the staff togetherand discuss the day’s work and shareinformation,” explains PatriciaLombardi, manager for SFS Greece’sAthens station. “I inform staff ofupcoming changes at the airport orwithin SFS, such as new safety rules.My day begins with a telephone call tothe office requesting an update onflights that occurred over night. Onceat the office I start answering myemails. I try to meet at least two orthree crew each day plus passengers

Perspectives: the FBO manager

Kurz Aviation Service GmbH hasaround 20 staff members working atthe GAT in Stuttgart. Hagen Kurz takesresponsibility for recruitment andselection, looking for candidates withat least two languages, primarilyEnglish. He adds: “They also must befriendly and know how to handlepeople, especially vips.”

To meet expectations it isimportant, Kurz feels, to talk tocustomers and ask what they expect.This information is discussed during aworkshop with staff, to find out howthey can meet their customers’wishes. “There is no typical day in myworking life,” he says, citing anoccasion when a catering order camein at €1,500 for just two passengers on

Spain and makes sure procedures arefulfilled, working closely with thestation managers. “Of course there areother administrative tasks such asbudgeting, invoicing issues andstrategic analysis to do,” he says.

Each day Zapatero catches up withall the station managers, following upevery flight and making sureeverything has proceeded as it should.Once a month, he visits each base tochat with the staff there. “I have to sayI’m very proud of my staff, they makeeverything easier.”

In hunting out the best FBOservice, Zapatero has this advice forpilots or owners. “I believe that in theend, ground service is a veryimportant part of the flight. Normallythis is where troubles happen so it’sessential to have a partner who youcan rely on. I would recommend theylook for well-established companies.

“I love my job, I never stop learningthings, no matter how long you havebeen doing it. It has allowed me tomeet a lot of interesting people.”

TAG Farnborough’s success is downto our strong and stable team withextensive knowledge of ourcustomers. In my opinion, this isinvaluable when it comes todelivering a bespoke service.

“When recruiting, attention todetail, a sense of urgency, a ‘can-do’attitude, strong team spirit and anability to work under pressure are allrequisite qualities that I do notcompromise on.

“I was attracted by TAGFarnborough’s uncompromisingethos of service excellence. Theairport is an oasis in a very busyenvironment. I remember walkinginto the FBO terminal for the first

time thinking that it felt so peaceful,not knowing at the time that we cansometimes average up to 100movements a day.

“When I was in the five-star hotelindustry, I was trained to continuallylook for ways to improve myperformance and my product.Shortly after I joined the airport, weimplemented the concierge service,an invaluable addition that hasenabled us to provide a bespokeservice for every one of ourcustomers.

“We receive unusual requestsevery day; from a pilot asking for a‘very hard’ toothbrush, to Egyptiancotton pyjamas and even Angolan

food for a flight attendant, to namejust a few. One example was when wefound a school photo left in thepassenger lounge. Our only clue wasthe first name of one of the childrenwritten on the back of the photo.After calling all the local schools inthe area and doing some research,we finally reunited the little girl withher souvenir photo. Needless to say,she was very happy, and her parentswill remember us for it!

“Our business is unpredictable, asowners can decide to leave at anymoment, so we need to be ready atall times. At the moment I am lookingahead, planning for 2012 and gettingprepared for the Olympics, of course.

Sophie Lesnoff, customer services manager, TAG Farnborough Airport

We receive unusual requests every day“

”

A can-do attitude is vital according toGozen Air Service’s Olcay Dulger.

Be helpful, no matter if it is profitable or not Patricia Lombardi,Signature Athens

I’m very proudof my staffRoberto Zapatero,Gestair FBO

There is notypical day inmy workinglife Hagen Kurz, KurzAviation Service

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and clients enables me to collectimpressions at first hand. It is of greatimportance for us to take time for ourcustomers. In return we receive directcustomer feedback from crewmembers or passengers that enablesus to tailor our services to theirpersonal needs.”

While Mayr was at Schönefeld heencountered a tricky request after thefootball World Cup final. “I took overthe dispatch shift and a pilot called onour company frequency. I had a lookin my schedule and could not find afile for this aircraft. He said: ‘I’m aGulfstream 5 on apron 4. The aircraftis AOG with passenger on board and Ineed a new aircraft, now! The flightshould go to New York and the price isno problem at all.’ Unfortunately wewere not able to find an aircraft allover Europe. During that weekend allaircraft were in the air!”

Like others in his position, Mayrloves the variety his job brings: “Whenyou start in the morning you neverknow what might happen. The mosttiresome aspect is that manycustomers are afraid of handling ingeneral and refuse to spend money forit. That’s because many FBOs,especially in eastern Europe chargehigh handling fees and offer poorservice. Often we need to persuade ournew customers of the added value.”

Many funny episodes happen whennot expected at Avcom-D,Domodedovo, as related by directorgeneral Evgeny Pavlenko: “Iremember a newlywed couple whobooked a jet to go to Paris onValentine’s Day. They were on theirhoneymoon, happy and carefree. My team of young women was dying

NOVEMBER 2011 9EUROPEAN BUSINESS AIR NEWS

Continued on next page

a European flight. “This is one of thereasons I love this job. To be in contactwith many different and interestingpeople, and I would recommend it toany friend.”

Weston Aviation has three UK FBOsand general manager Becky Carver,who managed the Durham TeesValley station for four years, nowheads up all three locations. Beforejoining Weston in 2006, she workedfor Saudi Arabian Airlines as a seniorflight dispatcher and with Emirates inDubai. Carver oversees the generalrunning of each FBO and leaves theday-to-day operations to the FBOmanagers. “Their roles may not betypical as they also take an active rolein daily operations; they roll theirsleeves up with the rest of the staffand get stuck in!

“As an FBO manager, you need tobe extremely organised, level headedand above all keep a sense of humourat all times; vital for those last minutechanges which are part of the job.”

Having a small team at eachlocation has its benefits, Carver pointsout, as most returning passengers andcrew know each member of staff byname, helping build strong customerrelations. “Remembering the smalldetails personalises the experienceand adds a nice touch,” she says.

Strange requests are notunexpected, she says. “I have spent afew manic hours trying to locate aspecific bottle of vodka and a cocktailshaker; not the easiest thing on aSunday morning. Of course, they werefound eventually and the flight leftwith happy customers.”

from the aircraft to the GAT,” he says.At Istanbul, staff are trained not to

say ‘no’. “The word ‘no’ does notexist for us,” asserts Dulger. “For anyspecial request that we cannotmeet, we always try to find and offersomething similar.”

Dulger has a list of special requestswhich prove the fact: “Within twohours we arranged two cars to pick upcatering from four different locations.We have purchased a Maxi-cosi seatfor an infant within 45 minutes and inone hour we bought an ice machinefor an aircraft.”

“Rheinland Air Service GmbH runsthe business aviation terminal atMunich Executive Airport with a teamof three,” says FBO manager ThomasMayr. “In 2008 I became a member ofthe project team that took over theresponsibility for the establishment ofthe new Swissport Station at Frankfurtairport. This was a challenging joband I gained experience being solelyresponsible for the ops department.”

Mayr joined Rheinland Air Servicein 2009 and became the FBO managerand helped start the operation fromscratch. “A tough but fascinating job,”he says. “Close contact with my team

Steve Jones is gm of Al Bateen Executive Airport’s Dhabijet FBO, backed by FBOmanager Pauline Smith.

Unsurprisingly, Carver says thatalthough there are daily duties to bedone, each day brings somethingdifferent: “You might be heading outthe door after a long day when atransplant flight books in for the earlyhours of the morning. For anyonewanting a nine-to-five job, this is notthe job for you.”

“I have been running our FBO for fouryears, but previously I was centraldispatch chief at the airport,” saysdeputy director Valeriy Voznyuk forChallenge Aeroport at Kiev (Zhuliany)airport. “There are lots ofresponsibilities whenever you aredoing something you love, but somesignificant ones are overall manage-

ment of ground handlingdepartments, project management,certification, marketing etc.”

Challenge Aeroport has around200 employees at present. The mostvalued skills are goodcommunication, responsibility andreliability, he says, adding: “Thatmeans they should be able to applybasic psychological skills while talkingto a passenger, illuminating allpossible queries that may arise.”

IST station manager Olcay Dulger hasworked at Gozen Air Service since1998. “I’m responsible for assigningduties for all private, charter, scheduleand cargo flights, weekly staff roster,ensuring two agents meet private jets – one agent stays with the crewand the second escorts passenger

Ground handling manager RadekNovotny is responsible for technicalissues at ABS Jets.

Last minutechanges arepart of the job Becky Carver,Weston Aviation

Illuminate allpossiblequeries Valeriy Voznyuk,Challenge Aeroport

The word ‘no’ does notexist for usOlcay Dulger, Gozen Air Service

You never know what mighthappenThomas Mayr, Rheinland Air Service

Communication withauthorities can be tiresomeEvgeny Pavlenko, Avcom-D

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10 NOVEMBER 2011 EUROPEAN BUSINESS AIR NEWS

to see the lucky bride – one could feelvibes of envy in the air. Anyway, itprobably got too intense at somepoint, because, with all the emotionsaccumulating, the pilot couldn’t getthe plane off the ground, he couldn’tstart the engine and the lucky couple,being not so lucky any more, had tocancel their flight.”

Pavlenko has been with Avcom-Dfor three years. “As general manager Iam primarily responsible for guidingstaff in achieving the goals formulatedby the chairman of the board; toensure that all processes are workingin a proper manner.”

A quality assurance programmeprovides feedback to the accountablemanager to ensure corrective actionsas necessary. It contains proceduresdesigned to verify that operations arebeing conducted in accordance withrelevant standards and procedures.

For job satisfaction, Pavlenko citesmeetings with potential clients asenjoyable. But communication withairport and government authorities,who are sometimes unable toformulate their demands clearly, canbe tiresome.

only do regular clients appreciate thefamiliar atmosphere at our place,even crew are surprised by thepersonal care. Sometimes we areasked which Scandinavian airportswe operate at but as we observed fromthe other big companies, you cannotkeep the kind of service we providewhen you have several locations withmany employees.”

Gross goes further, saying: “We’venever heard of owners of a handlingcompany taking crew sightseeing orinviting them for lunch, we do. We getinvited for a coffee and a chat with thefamily and that is the real difference.”

Stephen Jones is general manager andPauline Smith senior FBO manager, atDhabijet, Al Bateen Airport. Smith issupported by three senior assistants,approximately 15 ground handlingstaff and a hospitality team.

“We need people familiar withhandling all types of business jets and trained to operate in a largeairport ground handling environ-ment,” says Jones.

“I have been responsible forcombined airport management andFBOs for over ten years, prior to whichI was a senior executive with BAESystems holding a variety of positions.Pauline has more than 20 yearsexperience in FBO management.”

“Each day differs which is the goodthing about the job, however there arecommon components,” says Jones.The first task is to review movementsand passengers inbound/outboundfor the day and determine FBOservices required. After this the dayusually consists of meetings oneverything from HR matters andsuppliers to safety. “This is usuallyinterspersed with dealing with theunexpected and juggling priorities,”he adds.

Jan Kralik joined ABS Jets in 2006 as anoperations dispatcher and is nowground operations manager.

Kralik initiated the long haul flightplanning department, and hasdeveloped third party services for ABSJets, which as a result now handlesflight planning for the Embraerdemonstration fleet and for thegovernmental fleet of Panama.

“I am responsible for the smoothrunning of the FBO, sharing thisresponsibility with the groundhandling manager Radek Novotny.Radek is responsible for the technicalissues, the rest remains with me.”

It is Kralik’s belief that ABS Jetsgains a major competitive advantagewith the experience gained from alsobeing an aircraft operator. “We cansee and evaluate our operations notonly from the side of the service

experienced FBOs: “Just let them dotheir job. Every location is different sothe FBO staff know the exact wayforward. Even if it is meant well,interfering with the FBO’s work isusually slowing down the processthan speeding things up.”

Gut’s main task every day is to keepstaff happy and motivated, so beforeshe checks emails or picks up thephone, she talks to staff to getinformed about pressing issues.“Once I have an overview I can focuson the day-to-day matters which popup everywhere if you are dealing withas many locations as I am.”

“The FBO/aircraft handling companymy wife and I started two years agowas the most interesting anddemanding business we everlaunched,” says owner and opsmanager Helmut Gross. “Today MTSAviation is the only handler at Malmoairport with a privately-owned apronand air conditioned hangar.

Being a small company is definitelynot a drawback in Gross’ eyes: “Not

Perspectives: the FBO manager

Royal Jet’s Basel Diab believes happy staff and acting on customer feedback promote customer satisfaction.

Valeriy Voznyuk has been running theChallenge Aeroport FBO for four years.

We get invited for a coffeeand a chat with the familyHelmut Gross, MTS Aviation

Dealing with the unexpectedand juggling prioritiesStephen Jones, Dhabijet

I feel verymuch part ofthe everydaychallenges Nicole Gut,ExecuJet Zurich

I findcleaning thehangar floortherapeutic Jan Kralik, ABSJets“In our headquarter FBO in Zürich,

where I am based, we employ 20people,” says the ExecuJet’s NicoleGut. “When hiring staff, we have hadgood experiences with taking onpeople from the hotel business. If youhave worked in the 4-5 star hotelindustry you know how to treatdemanding clients.”

With responsibility for the successof all ExecuJet’s FBOs in Europe, Gutoverlooks the operational aspects.“The daily business is up to my staffbut as I started as FBO manager inZurich myself, I feel very much part ofthe everyday challenges andsometimes get involved too much.”

“Every flight is different, that’s whatmakes the FBO business so exciting;we have a customer who regularlysends their dogs on a private aircraftto visit other members of the family.”

From a client perspective, Gutrecommends that in dealing with

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provider, but also from theclient’s side, and I can assureyou that we are a verydemanding client looking forthe highest standards.”

On a day-to-day basis,Kralik spends time emailing,checking the ramp, largenumbers of meetings, lookingafter customers and seekingnew business. But when hegets a chance, he takes amoment to himself: “I do findcleaning the hangar floor in acleaning car very therapeutic,especially after a hard day. Andwe are all looking forward tofirst snow as we recently got anew Lamborghini! Do youknow of any other employerthat gives its team aLamborghini? Of course I amjoking, this is our new tractor,made by Lamborghini.”

Britta Martin, internationalmarketing and customerrelationship manager at EBASMunich, is one of 12 staffmanning the FBO and thecompany participates in anapprenticeship programmefor airport managementassistants in traffic services.“We train those who havenever worked in an airportenvironment before, but weprefer to hire skilled,” she says.

Martin is self-employedand has been working at EBASfor more than eight years. “Ihave more or less grown up inthe airport environment witha father who owned ahelicopter company. I workedat Munich airport air trafficoperation centre for manyyears and then as anoperations and customermanager at MHS HelicopterService. When I find time I flyas a flight attendant on privatejets and work on projects as aflight/airport manager forcharter groups.”

At EBAS, Martin’s dutiesinclude regular FBO work,international marketing andcustomer relations. A typicalday might include sorting outupdates and unforeseenevents alongside taking care ofpassengers and crews, flightbriefings, slot coordination orchanges.

After 16-years’ experience inbusiness aviation, YiannisStergiopoulos of AthensExecutive Aviation feels he cansay with certainty that the keyto success is the respect andtrust one can inspire incolleagues and collaborators.

“In a local FBO that hasn’tgot a renowned brand name, Iconsider the personalrelationship of the FBOmanager with crew membersand passengers of greatimportance. The way hehandles every single situation,the service he offers, andbeing available 24/7 are vital.”Additionally, Stergiopoulosbelieves that the attitude ofstaff, including training andthe manner in which everyoneworks in an organised team,are the responsibility of theFBO manager.

“In my opinion, every flightis a challenge as, whenworking with operators fromall over the world, we have tobe cautious when it comes totheir adjustment to localprocedures, to the way inwhich we provide our services,and make them feel secure,safe and confident that theyare getting correct instruc-tions and information.”

Experience and training arethe top priorities when SeanRaftery, managing director atUniversal Aviation in the UK islooking to recruit. “You cannotjust hire someone off the streetwith no experience and expectthem to perform at the levelrequired, with the customerservice skills necessary to meetclients’ demands.

“Regardless of previousexperience, we administertraining via our own in-housetraining and safety manager.We look for employees with agreat attitude and aptitude,who are adaptable and have a

sense of urgency whenattacking last minute requests.

“Not all aircraft operatorsare the same, so I take to thetime to find out what theyneed. I also cannot stressenough that safety should beyour highest priority.”

A good FBO should havestaff that are as muchconcierges as aviationprofessionals, says Raftery.“We have had requests fromsourcing the rarest bottles ofvintage wine to loading a life-size bronze horse into a B747.We once changed the trip andflights plans eight times on thepassengers’ journey fromLondon to our facility. He hadpurchased an atlas and wasthinking on his feet. It’s why hehas a jet and why we are here!”

Aerea FBO has a station atMadrid and has been granteda license to manage the GAT atMalaga Airport. It is alsohighly-regarded, winning the2011 EBAN FBO survey.

FBO manager YolandaAvalos says: “I have beenworking for Aerea FBO sinceoperations commenced in2007. It has been aninteresting challenge toinitiate the project from thebeginning. Our ceo FranciscoAbella placed his trust in meand believed that, with the restof the operations team, wewould achieve good work.”

In her role, Avalos has anoversight of operational issuesand teams to ensure smoothround-the-clock operation. “Iam responsible for the safetyof visitors and staff and safetyon the ramp, as well as themaintenance of FBO equip-ment. We have two operationsduty managers responsiblefor maintaining close contactwith FBO customers ensuringservice meets requirements.

“It is difficult to define atypical day; I believe this workis defined by its variety. I canhave a day planned for certainprojects, but what occurs withour customers or flightsituations has priority. Weknow when we will begin ourworking day but never whenwe are going to finish.” ■

At oxfordjet, recruitment and selection ismanaged in-house, and we generally useinformal group interview scenarios andassessment days to identify leading talent, getthe most out of applicants on the day andfollow-up with one-to-one interviews. Welook for personality every time!

“Whatever your age or background, greatservice is a gift you either possess or you don’t.You don’t have to be an aviation guru, but youdo have to be great with people, polite,courteous and can-do in nature. Our teamcome from airline, hotel, media and evenproperty retail backgrounds, a real mix.

“My background is mostly in sales andmarketing roles, also PR, service delivery, andeven airline IT solutions. The change tobusiness aviation was more stark thanexpected, but good service is good service,and that transfers favourably fromcommercial airlines to private jets.”

“My role is general management,overseeing the FBO operation, going afternew business and steering airline routedevelopment strategy for the airport. Budgets

sit with me, and I wouldn’t want to detractfrom anyone’s front of house role to sidetrackthem with paperwork and spreadsheets.

“We’ve been asked to accommodate aplane load of protected monkeys destined foranother airport. As a pet approved airport foranimal importation, that brings someunusual sights, sounds and smells. We alsohad an urgent charter enquiry to rush 30 folkto the Channel Islands, only to find out theywere schoolchildren going to a birthday party.The catering request was going to be rathermessy for the cabin crew!

“About 10 cups of coffee and no time forlunch underpin a typical day, but otherwisethe nature of every day changes. I spent muchof winter last year shovelling snow andmonitoring weather forecasting websites!

“Would I recommend my job to a friend?To my friends in general, yes – without anyquestion. As for my best friend, no – I’d hate tohave to put up with them going on and onabout FBO life all the time.

David Surley, oxfordjet

About 10 cups of coffee and no lunch“

”

We preferto hireskilled Britta Martin,EBAS Munich

Every flighta challengeYiannisStergiopoulos,AthensExecutiveAviation

Safetyshould behighestpriority Sean Raftery,UniversalAviation

Work isdefined byits variety YolandaAvalos, AereaFBO

ProAir supports AudilaunchesProAir recently organised a series oftwenty 100-seat aircraft trips forjournalists viewing the latest AudiA5 and S5 car models at a specialevent in Jerez de la Frontera, Spain.

“We are especially proud that nosingle flight was late,” states Kathrin Schuessler, who escortedthe Audi flights as ProAir’s flightsupervisor together with AdrianeHadbawnik. “It was particularlyimportant that all responsible staffat Audi in Ingolstadt and Jerez were kept informed at all times offlight progress.”

Asia is growing, says ACSAir Charter Service is experiencingan increase in the number of Asia-based, high net worth individualsand executives choosing to charterprivate aircraft, resulting in a 30%rise in business for its Asianexecutive jets department.

The company believes that Asianexecutives are now charteringaircraft to move around the regionsthey are visiting, such as Europe,America, the Middle East andAfrica, while using scheduledservices for the long haul sectors.This trend is often overlooked, asthe demand for Asian aircraft isusually used as the only indicator tothe strength of the continent’sprivate aviation market, it says.

Gavin Copus (pictured), ACS’sAsia Pacific ceo, has noteddifferences between Asian andWestern business culture: “We findthat in Asia executive clients travelin larger groups than their peers inthe West. It is not uncommon forgroups of six to ten businessdelegates to fly together comparedwith charters for as little as one ortwo people in other regions. This isdue mainly to a combination ofAsian business culture and the needto charter larger jets with a longerrange that consequently have roomfor more passengers.”

Exec Air sponsors formerOpen ChampionScottish golfer and former OpenChampion Paul Lawrie has signed an exclusive Jet Chartersponsorship agreement with Exec Air.

Elena Torres, md, says: “Wealready fly a number of golf andsports stars and, as many of ourprivate jet charter clients have agreat love for the game, it madeperfect sense to embark on asponsorship deal with Paul Lawrie.”The agreement will see Lawriewearing the Exec Air corporate logoon his clothing.

BACA announces firsthumanitarian award winnerMandy Pantall from the charity Fly2 Help has become the firstrecipient of the BACA HumanitarianAward, introduced to recognise theimportant role played by the aircharter industry in the field ofemergency and disaster aid as wellas charitable activities.

Pantall, who broke her back in ariding accident and has sincelearned to fly, is part of the team of

passionate aviators at Fly 2 Help, acharity committed to “helpingothers enjoy the inspiration and lifeenhancing privileges that being inthe air can provide.”

Other winners included: Bestgeneral aviation operator,Centreline Air Charter (see story,page 4); Best handlingagent/FBO,TAG Farnborough; andGlobal Excellence Award, TyroleanJet Services.

Awards were sponsored byAviation Charter, ChapmanFreeborn Airchartering, Direct AirCharters, London ExecutiveAviation and Air Charter Service,which was also the main eventsponsor. Ruslan Internationalsponsored the wine with master ofceremonies Nicholas Owen, BBCnews presenter, sponsored by GamaAviation.

Smart takes birthday partyto the Côte d’AzurSmart Aviation recently arranged afortieth birthday celebration charterto the south of France for a vipclient of a leading events and partyorganiser. A 148-seat Boeing 737was pressed into service and specialarrangements included a vipdeparture from a private terminal inthe UK, special on-board cateringand drinks, and a vip handlingservice in France.

Charlotte Sobol, head ofSmartplus, who oversaw thedeparture of the flight, says: “Youonly get one chance to celebrate aspecial birthday, and with such abig event, the pressure is on toensure everything goes without ahitch. Weeks of careful planningpaid off, and we are delighted thatthe weekend was such a specialcelebration for all of the guests.”

Smart has recently addedexperienced air charter broker MarkSale to its team. Sale is also a boardmember of Eventia and wellconnected in the meetings andincentive business.

CHAR TER BROK ER NEWS . . .

Gavin Copus: Asian executives travel ingreater numbers.

12 NOVEMBER 2011 EUROPEAN BUSINESS AIR NEWS

Founder of MEBAA Ali Ahmed Al Naqbi joins Comlux in a business development role.

Widebody additions leadthe way for businessaviation in the Gulf

It seems that the Gulf states have notbeen so badly affected by the globaleconomic downturn as much ofEurope. Business is steadilyincreasing for many of the operatorswho contributed to our regionalreview, who reported aircraft onorder and increased hours. High fuelprices are a concern for growth butturmoil in the wider Middle East hasprompted an increase in charter.

Rotana JetRotana Jet commercial managerJames Coak believes that, althoughthe world markets remain difficult, itis possible for an individual companyto prosper through good practice.“We have seen an increase in thenumber of hours per aircraft in thelast year,” he says. “I think this ispartially due to the recovery that weare seeing in the Middle East aviationsector but mainly due to themarketing campaigns that we carryout for our managed fleet to ensurewe maximise revenue hours.

“The obvious issue most affectingyour operations is of course the slowrecovery of the global economy. It hitsus in all of our core business sectors.The Middle East has also seen recentturmoil across the whole region fromEgypt in the north to Yemen in thesouth. The UAE itself has had nodirect problems but indirectly hasbeen very much involved in thereconciling and support. Althoughthis has slowed down certain areas ofaviation, the charter market has seen

a rise in flights to these destinations,Particularly for repatriation flightsand more recently Governmentdelegations.

Rotana Jet is based at Al BateenExecutive, and concentrates on thelong range sector. “Our most recentaircraft acquisition was a GulfstreamG450,” says Coak. “It is an excellentaircraft with great long rangeperformance. We have had nomaintenance issues with the aircraft.We always ask for feedback from ourclients as this is a good gauge foraircraft performance and service. Ourclients only say good things about the G450 and the service they receiveon board.

“The recent economic crisis hasreally affected aviation business.Predominantly because of theinflated fuel prices. This itself hastipped the global market into furtherrecession,” he adds.

“In our business every teammember is vital. Take out one of thelinks and the chain is broken. As theoffice staff are not always directlyinvolved with actual flights andrevenue generation it is easy to forgethow important they are, so for all theoffice staff at Rotana Jet from thereceptionist to office boy and driver,here is a special mention.”

Aviation LinkAviation Link of Jeddah, Saudi Arabia,is to manage two new Airbus vipaircraft, an ACJ319 and an A319 fortwo undisclosed customers in the

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large cabin Legacy 650,” says ColinSteven, vp marketing and sales,Europe, the Middle East, and Africafor Embraer Executive Jets. “Less thanone year after it first entered service,the Legacy 650 continues to receivestrong market acceptance, and it is agratifying achievement for Embraerto see the first Legacy 650 delivered tothe UAE market and joining Empire’slarge managed fleet.”

Launched in 2009, the Legacy 650will enable Empire Aviation Group tofly up to 14 passengers, non-stop,connecting Dubai to major businessdestinations, including London,Singapore and Johannesburg in acomfortable and elegant interior withthree distinct cabin zones, as well asthe largest in-flight accessiblebaggage compartment of its category.The Legacy 650 extended rangeaircraft is one of the largest executivejets permitted to operate in restrictedairports, such as London City.

“The addition of the new Legacy650 to our managed fleet will enableus to enhance services for ourcustomers, expanding our long haulfleet, while maintaining the samecabin comfort of our existing Legacy600 fleet,” says Paras Dhamecha,executive director of Empire AviationGroup, which operates one of theregion’s largest managed fleets ofbusiness jets. “Being the first to offer this aircraft in the UAE is veryexciting for us, as the demand for our private aviation servicesincreases in the region.”

It will be the second Legacy 650 to

NOVEMBER 2011 13EUROPEAN BUSINESS AIR NEWS

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be delivered to the Middle East, afterJordan-based Arab Wings’ recentdelivery. Empire is also expecting athird Falcon 7X in November,followed by more in 2012.

Eastern SkyJetsFlight hours have also increased forEastern SkyJets, based at Dubai andRas Al Khaimah International with afleet of commercial-size aircraftincluding Jetstream, Boeing 737 andDC9 variants.

It too believes that the currentissues in business aviation mostaffecting its operations are fuel pricesand rising handling and airport costs.However, where there are worlddifficulties, there are alsoopportunities: “We are into massmovement of passengers from theregion’s hostile areas and as such thebusiness was not affected evenduring the financial crisis,” saysShadab Ali, senior sales andmarketing executive.

Fly ComluxComlux has announced the arrival ofa Boeing BBJ 767 which enteredservice in September at its Bahrainbase, and will now be operated by FlyComlux. The aircraft was completedby Comlux America.

For this special project Comlux haseffectively extended its operationsworldwide by setting up a newcompany, Comlux Aruba, which hasrecently been awarded an ArubaAOC. This fourth air operatorcertificate complements existingSwiss, Maltese and Kazakh approvals.

The BBJ is suitable for up to 60 passengers, offers a vvip

Benoit Defforge, ceo Airbus Corporate Jet Centre, Abdulaziz Al Rowaished, presidentand ceo of Aviation Link Company and Francois Chazelle, vp Airbus Corporate Jets.

The Airbus Corporate Jet Centre facilityin Toulouse.

Major business aviation airports*

1. Dubai (U.A.E.) OMDB DXB2. Sharjah (U.A.E.) OMSJ SHJ3. Jeddah (Saudi Arabia) OEJN JED4. Riyadh (Saudi Arabia) OERK RUH5. Abu Dhabi (U.A.E.) OMAD AZI

* ranked by the number of handler, charter,maintenance, sales and training organisations.

Leading fixed-wing charter operators**

1. Empire Aviation Group (UAE)2. Royal Jet (UAE)3. Saudia Private Aviation (Saudi Arabia)4. Prestige Jet (UAE)5. Falcon Aviation Services (UAE)

Leading helicopter charter operators**

1. Abu Dhabi Aviation (UAE)2. Gulf Helicopters Company (Qatar)3. Falcon Aviation Services (UAE)4. Aerogulf Services (UAE)5. helidubai (UAE)

** ranked by number of aircraft for charter

Leading maintenance centres***

1. Execujet Middle East (UAE)2. Jet Aviation Dubai (UAE)3. Abu Dhabi Aircraft Technologies (UAE)4. Falcon Aviation Services (UAE)5. Wallan Aviation (Saudi Arabia)

*** ranked by number of aircraft types covered

Data extracted from the Handbook of Business

Aviation in Europe, and the EBAN reader roster.

Business aviation in the Gulf states

66 business aviation airports

22 business charter operators

16 business aircraftmaintenance organisations

425 business aircraft on thecombined registers

These statistics include Kuwait, Bahrain,Oman, Qatar, Saudi Arabia, United ArabEmirates and Yemen.

Middle East. The aircraft will bedelivered late in 2012.

“Aviation Link has gained areputation as the ‘go to’ company forclients seeking large and very largecabin aircraft,” says president and ceoAbdulaziz Al Rowaished. “So when wereceived two requests for single-aisleaircraft earlier this year, based on ourlong and successful experiencemanaging an Airbus ACJ320, ournatural choice was the ACJ319, whichwe identified as the best aircraft tomeet the specific requests we had forcomfort, space and range from theMiddle East. Our long and successfulrelationship with Airbus, plus ourexperience with it on previousprojects, enabled the transactions tobe closed quickly and smoothly, tothe full satisfaction of ourcustomers,” he adds.

The two vvip cabins will featurethe highest level of comfort and thelatest available communication andIFE systems including satellite TV, wi-fi and iPad remote controls. Theinterior will be designed by FrancisMunch of Studio E/motions.

Empire Aviation GroupEmbraer and Empire Aviation Grouphave agreed a contract for theoperation and management onbehalf of an unnamed customer ofone Legacy 650 jet. The aircraft willjoin a fleet of five super midsizeLegacy 600 jets already operated byDubai-based Empire, with deliveryscheduled during November.

“Empire continues to expand theLegacy fleet it has under manage-ment and operation, marking a clearendorsement of our new long range,

GULF STATESREGIONALREVIEW

Continued on page 14

14 NOVEMBER 2011 EUROPEAN BUSINESS AIR NEWS

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The 2011/12 EBAN Handbook ofBusiness Aviation in Europe is out now, and gives details of manymore Gulf State charter operators.

It also lists business aviationfacilities and services includingairports, FBOs and maintenancecentres.

The details can be accessedonline through a search of aircraftoperated or the airport bases. Formore information please visitwww.handbook.aero

Comprehensive Gulf states data online free-of-charge

area with luxurious equipment and a comfortable entouragetransportation area. The companybelieves the aircraft is unique, andwill attract top-of-the-range clientelewith very different profiles includinggovernments, heads of state and royalfamilies. Fly Comlux will offer theaircraft on charter market formedium to long term missionsworldwide.

Andrea Zanetto, ceo, says: “We arevery pleased to welcome our firstBoeing Business Jet in the fleet. Thisaircraft will allow us to be close to key clients in the Middle East andAfrica. Moreover, our passengers willall benefit from the convenience of having a new AOC and anadditional option to commerciallyoperate their aircraft.”

Comlux has appointed Ali AhmedAl Naqbi as senior vp businessdevelopment, and as a new memberof its board of directors.

Ali Ahmed Al Naqbi has developedhis strong experience in businessaviation from working more thantwenty years with Abu DhabiPresidential Flight as vp finance andadministration, and contributing toRoyal Jet as founder and md.

He was instrumental in theformation of the Middle EastBusiness Aviation Association(MEBAA) of which he is the founderand chairman. He is also an electedmember of International BusinessAviation Council (IBAC), an agencyformed to represent, promote andprotect the interests of the businessaviation community. While joiningComlux, Ali Al Naqbi will continue toact as the chairman of MEBAA andIBAC board member.

He says: “It is an honour for me tobe part of such a prestigiouscompany as Comlux. The company isexpanding quickly worldwide and I am very pleased to bring myexperience at the most strategic level of the group. As I reside in theMiddle East, I will work also withComlux Middle East team to develop our presence on the marketand to acquire new vip clients in the region.” ■

Piper suspends light jetPiper Aircraft is indefinitelysuspending further development ofthe Piper Altaire business jet, despitethe programme being on schedule,on budget, and hitting aircraftperformance targets. Planneddevelopment costs had risen abovethe point that were recoverableunder foreseeable light jet marketprojections, the company says.

JetEx and Westair joinforces at ShannonJetEx and Westair have entered ajoint venture to provide FBO servicesat Shannon. The FBO will provideline and base maintenance supportin addition to a comprehensiverange of ground support equipment,into-plane fuelling, parking, pilotlounge and flight planning room.

G280 has longer legsGulfstream flight testing has revealedthat its G280 flies 3,600nm with fourpassengers at Mach 0.80 with NBAAIFR reserves, 200nm more thanoriginally projected. This means itcan fly non-stop from London to NewYork or Singapore to Dubai.

Cessna reveals ‘game-changing’ LatitudeCessna has launched the CitationLatitude mid-size business jet,pictured above, with space for a crewof two plus up to eight passengers,Garmin G5000 avionics and a clean-sheet, 84-inch fuselage for a six foothigh, flat floor passenger cabin.

Positioned between the XLS+ andSovereign in Cessna’s product line,the Latitude offers a maximum cruisespeed of 442 ktas and a range of2,000 nm. It is priced at $14.9 million.

First flight of the Latitude

prototype is expected to be mid-year2014, with entry into serviceexpected in 2015. The mainpassenger cabin will be Cessna’swidest in history at 77 inches, andthe standard seating arrangementincludes a single-club with a forward,dual side-facing couch.

Nextant approves Augsburgfor 400XTNextant Aerospace has appointedBeechcraft Augsburg as the firstservice centre in Europe for the400XT aircraft. Two of the earliestdeliveries of the Nextant 400XT,which is is based on a remanu-factured Beechjet 400A/XP aircraft,will be going to European operators.

CAE brings real life totrainingCAE reports that it now incorporatesrecent real-life event scenarios intorecurrent pilot training courses.Classroom discussion focuses onroot causes and courses of action forsafely and effectively dealing withactual situations which happenedrecently to pilots who fly the sameaircraft type.

CJ2+ breaks speed recordA Citation CJ2+ operated by EricNorber of ELJ Aviation, a Florida-based jet management company,has achieved a world speed recordfor a flight from Reykjavik, Iceland,to London in July.

Signature to open Frankfurt FBOSignature Flight Support has signedan agreement with Fraport AG toopen an FBO at Frankfurt Main inDecember. This will operate out ofthe general aviation terminal.

Eclipse takes orders for 550Eclipse Aerospace is now takingorders for the Eclipse 550, its newtwin-engine jet model. The 550 usesthe same airframe and power plantas the 500 model, but with expandedaircraft computer systems andintegrated avionics package. Eclipseexpects to begin deliveries in 2013.

Paris to add 7X simulatorFlightSafety International is to installa Falcon 7X simulator at its LeBourget centre. It will be qualified toLevel D and offer enhanced flightvisual system, head-up guidancesystem, emergency vision assurancesystem and electronic flight bag. Itwill be compatible with the EASy IIavionics software upgrades.

Midsize Legacy 500 makes up timeEmbraer has delayed the first flightof the Legacy 500 for three to sixmonths due to additional work onthe fly-by-wire system, but stillexpects to begin deliveries only amonth or two later than the originalplan. Three prototypes are now inproduction.

Hawker approves biofuelsHawker Beechcraft reports that all ofits turbine-powered aircraft are nowapproved to use biofuels. Earlier thisyear the company became afounding member of the AviationGreen Alliance, a programme of TheLindbergh Foundation.

Citation M2 to fly in 2012Cessna has launched the Citation M2(pictured), positioned between theMustang and the CJ family andfeaturing Garmin G3000 avionics,FJ44 engines similar to those foundin the Citation CJ series and an all-new cabin design.

With room for two crew and up tosix passengers, the $4.195 million M2has a maximum cruise speed of400 ktas and a range of 1,300 nm.

First flight will be in the first halfof 2012, with FAA certification in thefirst half of 2013, followed bydeliveries beginning in the secondhalf of 2013.

Cambridge appointsExecuJet as FBOExecuJet is to manage the FBO atCambridge airport from January. Theairport has seen business aviationmovements rise year-on-year by 15%and fuel sales by 37%. “We see thisstep as an integral part of expandingour UK presence,” says CedricMigeon, md ExecuJet Europe.

Jackie Chan promotesEmbraerMovie star Jackie Chan is to becomean Embraer Legacy 650 operatorand has agreed to become a brandambassador for Embraer ExecutiveJets. Says Chan: “I am lookingforward to flying in this marvellousaircraft soon. China has become a very important market forexecutive aircraft.”

I NDUSTRY NEWS . . .

London store showcases aircraftThe Jet Business has opened its doors in London’s Grosvenor Place, claimingto be the world’s first ever street level corporate aviation showroom. Inaddition to technical data and specifications, both interiors and exteriors ofthe various models are displayed, on demand, on a huge video wall.

GULF STATESREGIONALREVIEW

Continued from page 13

NOVEMBER 2011 15EUROPEAN BUSINESS AIR NEWS

Aircraft for sale

CESSNA

Citation Excel2003, 2003 s/n 5343. 4271 hours. 3451cycles. JAR-OPS. APU installed. Externalserviceable lavatory. 9 passenger. 4.395mUSD. Contact Oliver Stone Tel: +44 (0)203551 8007 Colibri Aircraft. Web:www.colibriaircraft.com.

DORNIER

328JET1999, Price Reduction. MSN 3114, YOM1999, TSN 6928, CSN 5339, EU-OPS, JAROPS 1, QC Interior 31/29/26/19pax, galley, lav and wardrobe aft, P&W306B engines on ESP Gold, max. range1400 nm, APU Honeywell, Avionics

Special packages are available for advertising aircraft for sale in EBAN and on our web site(www.ebanmagazine.com).

Picture adverts (40 words of text plus colour picture) cost £75 each. You can also choose ournew display advertising option for larger inventories.

MarketplaceContact Mark Ranger on: +44 (0)1279 714509 mark@ebanmagazine.com

EMBRAER

Legacy 600

2007, G-CGSE, Available for immediatelease. 2007. T/T SN 2,112 hours. Enrolledon Embraer and R-R corporate careprogrammes. Integrated Primus 1000avionics suite. 13 pax interior, inc 3-seatdivan. Two 17 inch cabin monitors.Forward crew and aft passengerlavatories. Contact Ben Dean. Tel: +353 16650 443/+44 7525 411652 Airclaims Ltd.Web: www.airclaims.com. Email:ben.dean@airclaims.com

Legacy 650

2010, Delivered December 2010. s/n14501121. 252 hours. 96 cycles. Forwardand aft lavatory. JAR-OPS. Dual FMS. Highspeed data system. 13 passenger. 1.2million in factory installed options. 27.9mUSD. Contact Oliver Stone tel: +44 (0)203551 8007 Colibri Aircraft. Web:www.colibriaircraft.com.

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EC155B-1

2003, G-LBAI, S/N: 6652. Entered service2005, one operator since new, NDH. TTairframe: 920 flight hours. Single Pilot IFR.Improved soundproofing. Emergencyfloatation system. Aircon. Avtrackmaintenance tracking. Bose Airmen Xheadsets. Tel: +1 702 260 3333 AircraftMarketing Ltd. Web:www.aircraftmarketing.com. Email:info@aircraftmarketing.com

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S76B

1986, N139CC, Airframe hours: 2,364.9.Single pilot IFR. Refurbished 2007including new sound system with 5Bose Airmen X headsets. Aux fueltanks. Optional Honeywell and L3avionics added 2007. No damagehistory. Tel: +1 702 260 3333 AircraftMarketing Ltd.. Web:www.aircraftmarketing.com. Email:info@aircraftmarketing.com

Honeywell Primus 2000, 5 CRT, one owner

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328JET “Envoy 3” ER

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Honeywell, Avionics Honeywell Primus

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executive.com. Email:

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Confidence When you are buying an aircraft, you need to have confidence in the ability of that aircraft to meet your mis-sion requirements. The same applies to your advertising - you need to have confidence that your media partner will deliver the message accurately to your target audience. One way to achieve this is to advertise in publications whose circulation is audited - and European Business Air News is one such publication. EBAN’s circulation is audited to reach own-

ers and operators of every business aircraft in Europe and the Middle East. We are the only publication to have such an audit. Ask the question - ‘Can you prove that you reach all of those people you claim to?’ We at EBAN are proud to say ‘Yes we can’ Please ask to see our latest circulation state-ment.

When you are buying an aircraft,

you need to have confidence in the

ability of that aircraft to meet your

mission requirements.

The same applies to your advertising

– you need to have confidence that your

media partner will deliver the message

accurately to your target audience.

One way to achieve this is to advertise

in publications whose circulation is

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Speed. Reliability. Versatility.Operating up to 1,500 km north of the Arctic Circle, the severe weather, mountainous terrain and short runways of Northern Norway put extreme demands on an aircraft’s technical and operational reliability. When Lufttransport launched an Air Ambulance service in this punishing region they chose Hawker Beechcraft because the reliability and stability of the

meet our demand for 95% dispatch reliability. It’s that simple.” Said Lufttransport Managing Director Stig Næsh. “When it’s quite literally a matter of life and death, we must deliver.”

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©2011 HAWKER BEECHCRAFT CORPORATION. ALL RIGHTS RESERVED. HAWKER AND BEECHCRAFT ARE TRADEMARKS OF HAWKER BEECHCRAFT CORPORATION.

LUFTTRANSPORT’S AWARD-WINNING AIR AMBULANCE AIRCRAFT ARE FITTED WITH TWO MEDICAL STATIONS, IMAGING EQUIPMENT AND SPACE FOR TWO MEDICS.

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