EU-RO-IN ASSOCIATION website: Address : EU-RO-IN ASSOCIATION Carol I Boulevard, no.40, block B2, ap.32, Iasi, Romania Contact:

EU-RO-IN ASSOCIATIONEU-RO-IN ASSOCIATIONwebsite: website: http://asociatia-euroin.co.cc/ Address : Address : EU-RO-IN ASSOCIATION EU-RO-IN ASSOCIATION Carol I Boulevard, no.40 , block B2, ap.32, Iasi, Romania Carol I Boulevard, no.40 , block B2, ap.32, Iasi, Romania Contact: Contact: [email protected]

phone 0040745702127 phone 0040745702127

Learn about findLearn about findinging job jobss for the disabled for the disabled ProjectProjectL@JOSTL@JOST

Leonardo Da Vinci Partnership Leonardo Da Vinci Partnership

44thth Project Meeting in Italy Project Meeting in Italy

EU-RO-IN Association IasiEU-RO-IN Association Iasi

November-December,November-December, 2014 2014

Learn about finding jobs for the disabled - L@JOST Project

A C T I V I T I E S:A C T I V I T I E S:

TRAINING COURSES: 7.08.2014-24.08.2014

COMMUNICATION WITH PARTNERS – FACEBOOK & YAHOO

DISSEMINATION

EVALUATION

INTERMEDIARY REPORT


A new step for European Project Partnership„Learn about find Jobs for the Disabled” – L@JOST

The third meeting within the European Project Partnership „Learn about find Jobs for the Disabled” developed in Talin, Estonia, during 1-4 August 2014.Think Eesti, Estonia - hosted teams from : EU-RO-IN Association in Iasi, Romania Engelli Dernekleri Federasyonu, Turkey, , Special Needs Children and Parents Association (SNCPA),UK, Città dei Giovani Onlus, Italia, Nevşehir Üniversitesi İncekara Sağlık Hizmetleri Meslek Yüksekokulu, Turkey.Activities during the meeting of the project took into account the achievement of the objectives of the partnership, for example: to identify the needs and to analyse the situation at the level of the call centres, and the possibility of employment of persons with disabilities in this sector, in the form of "home working"; development of a training curriculum and vocational guidance for people with disabilities (communication, problem solving, decision making) in call-centre sector and establish the specific needs within the regions where partners in the project are coming from; evaluate each national workshop and identify examples of good practice, courses as obstacles, barriers and lacks in VET towards people with disabilities; synthesizing and dissemination of their results at the level of national VET; raising awareness of the issues addressed by this project, in particular the IT possible instruments in assisting vulnerable groups to enter and participate in/on the labour market.The main issues addressed in the meeting schedule of the project were : - A workshop about situation and social integration of persons with disabilities in Estonia;- Presentation of the activities carried out by the participating institutions for project; discussing future steps for carrying out the project; assessing achievement of the tasks of the project;- Exchange of experience with local community institutions and on working with people with disabilities;- Visits to cultural objectives in the city of Talin.

From: "Asociatia Eu-ro-in [email protected] [euproject]" <[email protected]>To: "[email protected]" <[email protected]>; "[email protected]" <[email protected]> Sent: Tuesday, August 12, 2014 4:29 PMSubject: [euproject] A new step for European Project Partnership L@JOST


During the workshop, were made following exposures:-Meelis Joost , Foreign Relations & European Policy Officer in the Estonian Chamber of Disabled People:„Disabled people and employment in Estonia“- Kaido Kikkas, Associate Professor. Estonian IT College,Tallinn University and Tallinn University of Technology:"People with disabilities and education in Estonia" - Meelis Luks (Mella), managing director, THINK Estonia NGO : „My full life with a special needs“- Leo Võhandu, Prof.emer.at Tallinn University of Technology, member of the board- THINK Estonia NGO :„Disabled persons, communication and new health technology for practical every body.“ On behalf of the Association EU-RO-IN Romania the materials were presented by PhD Doina Balan – member of the EU-RO-IN Association team, and other interventions have been made by PhD Elena Anghel and Sandu Angelica , members of team project. Each participating country had a good participation and contribution to the achievement of workshop and held eloquence during the meeting on the basis of large exposures set out.The exposures and documents presented constituted a good opportunity for all participants – members of the project team or invitees – to discover this domain of call-centre, to find it very useful, and also, for the majority, a new possibility for disabled people to find a job or to have a greater chance to be involved on the labour market by an easier way.Following this meeting, the partners have realized what we have to do next to accomplish what was initially proposed in the project, to improve the project, as well as the importance of systematic concrete actions realization in order to increase employment and employment of persons with disabilities. A very interesting part of the project meeting was the visit to Rapla county, at 45 km from Tallinn for an open-air meeting .The participants visited the school from Rapla and the home of Meelis Luks ,managing director of THINK Estonia NGO . After that , they participated to sportive activities and at wonderful Estonian-style barbecue dinner . Elena ANGHEL,President of the EU-RO-IN Association


COURSES TOPICSCOURSES TOPICS

What call center is and what means to work in a call center

Work Legislation in EU. Rights and tasks of employees in European Union

Comunication and social interactioning. Communication in a workplace and by call center

Elements of work legislation in Romania

Rights of disabled people. Situation of disabled in Europe

Interculturality and European citizenship

Health and social services in EU

HOW to USE the IT EQUIPMENT and call center - for looking for a job

Selfprotection and first aid elements (individual health and hygiene)

English language

Use of English in order to find a job


SCHEDULE TRAINING COURSESSCHEDULE TRAINING COURSESInitial evaluation - 2 hours

What call center is and what means to work in a call center -2 hours

Work legislation in EU. Rights and tasks of employees in EU - 4 hours

Comunication and social interactioning. Communication in a workplace and by call center - 2 hours

Interculturality and European citizenship - 4 hours

Elements of work legislation in Romania - 4 hours

Rights of disabled people. Situation of disabled in Europe -3 hours

Health and social servicies in EU - 4 hours

Selfprotection and elements of first aid (hygiene and individual health) - 4 hours

How to use IT equipments and call center for looking for find a job - 8 hours

English language. Using English language in order to find a job - 4 hours

Final evaluation - 2 hours


Initial evaluation: 8 August 2014

Final evaluation: 24 August 2014

Certificate of attendance for trainees

Total hours: 43

Total trainees: 12

Trainers: 5

We adapted our form courses, and we tried

to make them very clear and using modern

methods for attract the trainees, and also to

make courses useful and pleasant, too.


Learn about finding jobs for the disabled - L@JOST LdV Project

Learn about finding jobs for the disabled – L@JOST Project

Use English to find a job



What call center is and what means to work in a call center

Generalities

What means VoIP technology ?

Call Center based on IP protocols

Gains in and by call center system


DIPLOMAS DIPLOMAS MOMENT:MOMENT:


CONCLUSIONS:CONCLUSIONS:

1. It’s a real need the use of “call center” system in “How to find a

job”!

2. Target-group interested to learn, to do, to find, to work, to search!

3. “Call center” system - an opportunity of disabled people. Not only!

4. The necessity and the utility of such a partnership project:

everybody has to learn a lot.

5. Training courses - for find better ways of approaching a theme for

achieving proposed goals and objectives.

6. Very, very important: to apply questionnaires of evaluation for

assure a best fead-back!!!


CONCLUSIONS:

7. It is important to know as more as possible about these people, and

about their needs – discover point from the beginning of L@jost.

8. Easier contact of trainees for develop trainings and courses.

9. Following courses during the period established in accordance with

beneficiaries needs, and project tasks and dates. The period

established proved that we have correctly proceeded – trainees have

been participated with enthusiasm and involvement.

Learn about find job for the disabled - L@JOST Project


THANK YOU!

EU-RO-IN

Documents

EU-RO-IN ASSOCIATION website: Address : EU-RO-IN ASSOCIATION Carol I Boulevard, no.40, block B2, ap.32, Iasi, Romania Contact: