EU – IST CONTRACT Project IST CONTRACT Third Concertation Meeting FP6 cluster on Technologies for Digital Ecosystems Brussels / 21-22 th May 2007

EU – ISTCONTRACT

Project

IST CONTRACT

Third Concertation Meeting

FP6 cluster on Technologies for Digital Ecosystems

Brussels / 21-22th May 2007

EU – ISTCONTRACT

Project

CONTRACT use cases

April 2007 EU IST CONTRACT 3

CONTRACT use cases

Three contractual Use Cases Dynamic Service Procurement in Car Insurance Industry

(Y’ALL, Netherlands) Aerospace Aftermarket

(Lost Wax, UK) Web-administrated System of Certification Technology

(Certicon, Czeck Republic)


Y’ALL: Dynamic Service Procurement in Car Insurance Industry. CarRepairGrid

Actors:• Insured (peoples, legal entities)• Insurance companies• Repair companies• Lawyers, Towing companies,

Medical Doctors, …

Insured objects

Events: • Accidents • Repairs• Claim settlement

European initiatives:• Harmonization Law• Fraud detection (e.g. 3-7% uninsured)


CarRepairGrid: Challenge

Context: Repair damaged cars Negotiation between insurance and repair company

• Speed, Price, Quality• Method of repair, Selection of material,Paint, Coalition

Now: negotiation by hand long term (yearly)

Challenge: Automated negotiation short term (every claim) Include SLA


CarRepairGrid: actors

Negotiate between insurers and repairers

•Speed•Price •Quality

CarRepairGrid mediates between:– Customer– Insurance Company– Repair Company

•Method of repair•Selection of material•Paint•Coalition

Car Repair = repair/replace + (re)paint + test


CarRepairGrid: Process View (‘default process’)Customer Damage Secure Repair Company Insurance Company

report damage asses & delegate

repair intake

request proposals

send proposal

judge & select RC

get car & repairtransport car

send invoicejudge invoice

send invoiceget invoice, pay,handle invoicewith customer

deliver carget carevaluate

repair

customer might have topay part of the bill, forrepairs not covered

by insurance

damage report shouldbe complete and

accurate


CarRepairGrid: Repair Contract

Parties Insurance Company (1)Damage Secure (1)Repair Company (N)

Service • Damage Secure selects the appropriate Repair Company for a car repair on behalf of the Insurance Company• Repair Company repairs a car of an Insurance Company’s Customer

Context Car repair, insurance settlement

Main parameters Price, time, vicinity, quality of repair, type of repair

Establishment Initiated by the Insurance Company, brokered by Damage Secure

Termination Finishes after Repair Company delivers repaired car in accordance with Insurance Company’s requirements


Lost Wax: Aerospace Aftermarket

New business model for Aerospace Industry:

Airlines buy a service from engine manufacturer.

Maintenance becomes main business for manufacturer.

Complex and customised requirements.

Either party may wish to change contract.

Contracts worth millions of Euros and last several years.


Actors

Engine Manufacturer Repair or replace engines and modules

Part Manufacturer Repair or replace parts

Engine needs to be repaired

Operators Fly aircraft

Serviceable engine available for use

Parts need to be repaired

New or repaired parts available for use


Parts Supplier

Operator

System/Resource View

Facility

System

Asset

Manufacturing Facility

Warehouse

Engine Manufacturer

Skilled Resources

Engine Pool Module Pool

Scheduled Events

Module Repair Facility

Aircraft

Engines

Routes

Unscheduled Events

Overhaul Facility


Process View

Land aircraft

Schedule maintenance

Operator Engine Manufacturer Parts Manufacturer

Remove engine

Replace with engine from pool

Operates Aircraft Monitors Engine Health Indices

Inform Operator maintenance is

required

Inform Operator maintenance is

required

Repair/refurbish engine modules Supply parts


Aftercare contract

Parties Operator (N)Engine Manufacturer (1)Parts Manufacturer (N)

Service Swap Out Engine, Monitor Engine Health, Handle Unscheduled Event

Context Parts supply, Third-Party Overhaul Facility, Overhaul Facility, Logistics (currently fixed)

Main parameters date, flight data, engine health indices, overhaul & module repair facilities

Establishment Initiated by the Operator, brokered by the Engine Manufacturer

Termination End of defined time-period (contract exists throughout life of model)

Michal Jakob

Reference to the chapter in D6.1 where the contract is described in detail


Certicon: Web-administrated System of Certification Technology

PARTICIPANTS International Owner of the Certification Idea National Licensee Sub-licensee(s)

Test Centres Test Room Operators Testers

Candidates

Test Rooms Mobile Test Rooms Software Platforms Test Base

Test Sessions

EQUIPMENT

EVENT

Suppliers

Licensees

Consumers


Certicon: Modular Certification Testing

Test CentreCandidate

Test Room Operator

Tester

National Licensee

AccreditationAccreditation

Accreditation

Certification Programme Administration

SupervisingMarking

HostingCertification Testing


Opportunities for Electronic Contracting

Negotiation of inter-supplier contracts currently very time consuming longer-term static contracts used agents negotiating on behalf of individual suppliers respecting their

preferences and constraints

Testing of individual candidates currently very limited choice low number of non-institutional

candidates on-demand test-session generation based on customer requirements

Monitoring of the quality standards tester success rate test room overloading


State View

Received Application

Enrolled Tested EvaluatedRegistered

Application Rejected

Payment received

No payment

Session cancelled

Deadline passed

Exam Cancelled

Concluded

Session aborted

Refunded

Contract Aborted

Refund deadline passed

Application incorrect or no capacity

Application accepted

Cancelled by either party

Start

Application sent

Test started

Result announced

Recorded

Grade awarded

Incapable to evaluate

Application resent

Happy path

Test in Progress

Test completed


Certification Test Contract (2.2.1)

Parties Candidate (N)Test centre (1)

Service Certification testing = test facility provision + test marking

Context accreditation contracts, certification programme enrolment

Main parameters date, place, module, SW platform

Establishment Initiated by the Candidate, brokered by the Licensee

Termination finishes after the test is marked and recorded

Michal Jakob

Reference to the chapter in D6.1 where the contract is described in detail

EU – ISTCONTRACT

Project

END

Documents

EU – IST CONTRACT Project IST CONTRACT Third Concertation Meeting FP6 cluster on Technologies for Digital Ecosystems Brussels / 21-22 th May 2007