EUConsumerSummit202030-31Jan2020

Pollresults

Tableofcontents

Plenary

Whenwasthelasttimeyouvisitedashopinyourlocalhighstreet?(excludinggrocerystore)

Whichsongbestcapturesyourmoodattheendofthissummit?

Whatarethe2mostimportantthingsyoutakefromtheSummit?

Workshop1

WhichaspectsrelatedtonewtechnologiesdoyouthinkarevisionoftheGPSDshouldtackle?(optionsnonexclusive)

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

Workshop2

Arethevoluntarycommitmentsbyonlinemarketplacessufficienttoensuresafetyofproductssoldonline?

Workshop3

Whatactiondoyouseeasthemostimportantpriority??

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

Tableofcontents

Workshop4

Whatismostimportantforimprovingtheprotectionofconsumersbuyingfinancialservicesatdistanceinthedigitalage?

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

Workshop5

Whatactiondoyouseeasthemostimportantprioritytofosterresponsiblelendingandborrowing?

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

Workshop6

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

Workshop7

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

Whatactiondoyouseeasthemostimportantpriority?

Tableofcontents

Whatisyourkeytake-awayfromthisworkshop?

Whatisyourkeytake-awayfromthisworkshop?(2ndSession)

Whatisyourkeytake-awayoncapacitybuilding?

Whatisyourkeytake-awayonconsumereducation?

Whatisyourkeytake-awayonenforcementfitforthenextera?

Whatisyourkeytake-awayonknowledgebuildingandsharing?

Whatisyourkeytake-awayoncollaborativeimplementationofEuropeanConsumerpolicystrategy?

Workshop8

WhatshouldbethepriorityactionfortheCommission?

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

Plenary

Multiple-choicepoll

Whenwasthelasttimeyouvisitedashopinyourlocalhighstreet?(excludinggrocerystore)

1 4 2

Inthelast24hours26%

Inthelastweek43%

Inthelastmonth20%

Inthelast3months6%

Over3monthsago5%

Multiple-choicepoll

Whichsongbestcapturesyourmoodattheendofthissummit?(1/2)

1 3 8

Imagine-JohnLennon17%

StairwaytoHeaven–LedZeppelin4%

LifeonMars–DavidBowie22%

BridgeOverTroubledWater–Simon&Garfunkel13%

Respect–ArethaFranklin12%

Multiple-choicepoll

Whichsongbestcapturesyourmoodattheendofthissummit?(2/2)

1 3 8

WithALittleHelpFromMyFriends-Beatles32%

Multiple-choicepoll(Multipleanswers)

Whatarethe2mostimportantthingsyoutakefromtheSummit?

1 6 4

Networkingwithcolleaguesandcreatingnewcontacts57%

Agreeingonfuturepriorities35%

Learningaboutthetopics23%

Workingwithpartnerstodevelopsolutions30%

Mappingandcomparingchallenges27%

Workshop1

Multiple-choicepoll(Multipleanswers)

WhichaspectsrelatedtonewtechnologiesdoyouthinkarevisionoftheGPSDshouldtackle?(optionsnonexclusive)(1/2)

0 3 6

Cybersecurityrisks78%

Personalsecurityrisks39%

Mentalhealthrisks28%

Softwareasaproductinitself39%

Machinelearningandalgorithms58%

Multiple-choicepoll(Multipleanswers)

WhichaspectsrelatedtonewtechnologiesdoyouthinkarevisionoftheGPSDshouldtackle?(optionsnonexclusive)(2/2)

0 3 6

Virtualrealitydevices25%

Allofthem19%

Multiple-choicepoll(Multipleanswers)

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

0 5 8

Capacitybuilding19%

Consumereducation34%

Enforcement50%

Knowledgebuildingandsharing47%

ImplementationofEuropeanConsumerPolicyStrategy28%

Workshop2

Multiple-choicepoll

Arethevoluntarycommitmentsbyonlinemarketplacessufficienttoensuresafetyofproductssoldonline?

0 8 2

Yes,voluntarycommitmentssignedonvoluntarybasisaresufficient

11%

No,thereshouldbefurtherlegalrequirementsforonlinemarketplacesintheproductsafetyarea

89%

Workshop3

Multiple-choicepoll

Whatactiondoyouseeasthemostimportantpriority??

0 3 2

Test-bedsandboxes6%

Coordinatedenforcement50%

Changesand/oradditionstothelegalframework(e.g.totheUnfairCommercialPracticesDirective)

28%

MoreguidanceatEUlevel(e.g.concerningtheUnfairCommercialPracticesDirective)

9%

Furtherresearchonbehaviouraleconomics6%

Multiple-choicepoll(Multipleanswers)

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

0 3 5

Capacitybuilding23%

Consumereducation40%

Enforcement66%

Knowledgebuildingandsharing23%

ImplementationofEuropeanConsumerPolicyStrategy29%

Workshop4

Multiple-choicepoll

Whatismostimportantforimprovingtheprotectionofconsumersbuyingfinancialservicesatdistanceinthedigitalage?

0 4 4

Betteradaptingtheformatofpre-contractualandcontractualstageinformation

23%

Simplifyingtheinformationprovidedatpre-contractualstagetofocusonthekeyfeatures

66%

Clarifyingwhentheconsumershouldgetthepre-contractualinformationbeforeenteringintoacontract

5%

Sendingaremainderabouttherightofwithdrawaltoconsumersjustbeforetherightexpires

7%

Multiple-choicepoll(Multipleanswers)

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

0 1 9

Capacitybuilding26%

Consumereducation58%

Enforcement32%

Knowledgebuildingandsharing47%

ImplementationofEuropeanConsumerPolicyStrategy5%

Workshop5

Multiple-choicepoll

Whatactiondoyouseeasthemostimportantprioritytofosterresponsiblelendingandborrowing?

0 4 5

Improvingthedesignofthecreditworthinessassessments40%

EnlargingthescopeofEUlegislationonconsumercreditorbyintroducingcapsoninterestrates

11%

SettingupdebtadviceservicesinallMemberStates27%

Raisingawarenessamongconsumersabouttherisks22%

Multiple-choicepoll(Multipleanswers)

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

0 1 2

Capacitybuilding17%

Consumereducation42%

Enforcement75%

Knowledgebuildingandsharing25%

ImplementationofEuropeanConsumerPolicyStrategy33%

Workshop6

Multiple-choicepoll(Multipleanswers)

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

0 1 4

Capacitybuilding7%

Consumereducation43%

Enforcement71%

Knowledgebuildingandsharing29%

ImplementationofEuropeanConsumerPolicyStrategy36%

Workshop7

Multiple-choicepoll(Multipleanswers)

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

0 1 9

Capacitybuilding26%

Consumereducation16%

Enforcement58%

Knowledgeandbuildingsharing37%

ImplementationofEuropeanConsumerPolicyStrategy16%

Multiple-choicepoll

Whatactiondoyouseeasthemostimportantpriority?

0 5 9

Defineandblacklistgreenwashing29%

RequireclaimstobesupportedbyPEF7%

Minimumrequirementsforsustainabilitylabels24%

MutualrecognitionforMSgreenwashingdecisions7%

Stepupenforcementofcurrentrules(UCPD)24%

Multiple-choicepoll

Whatisyourkeytake-awayfromthisworkshop?(1/2)

0 3 0

Claimsshouldbecheckedbeforehand/tradershouldbeabletoproveclaim

17%

Needbindingsustainablelegalstandardsontheproductionside17%

Expandecolabelstomoresectors,appstoscanproducts,nameandshameapproach

7%

Guidelines,financialaid,actiontoprovideadviseandguidance3%

Sustainabilitybydesign;extendingtheecodesignproductgroups30%

Multiple-choicepoll

Whatisyourkeytake-awayfromthisworkshop?(2/2)

0 3 0

Transfertheburdenofproofoncompanies(toprovetheyaregreen)

13%

Educationonsustainability-startinprimary10%

GovernancefromtheCommissionforinvestigationcoordination,harmonizedsystemofclaimsplusguidance

3%

PromoteexistingcrediblelabelssuchasEUEcolabel,BlueAngel,NordicSwan

0%

Multiple-choicepoll

Whatisyourkeytake-awayfromthisworkshop?(2ndSession)(1/3)

0 2 8

Introducepre-approvalforenvironmentalclaims(likeforhealthclaims)

18%

HarmonisesustainabilitycriteriathroughouttheEUperSector21%

SoftapproachessuchasGuidelines,Rankingsystems,FairFinanceschemes

4%

Sharebestpractices,unifyenforcementagainstgreenwashing(CPC),introducestricter/clearerrules

14%

Multiple-choicepoll

Whatisyourkeytake-awayfromthisworkshop?(2ndSession)(2/3)

0 2 8

IntroduceaUS-type"GreenGuide"withexamplesofmisleadingpracticespersector

7%

Useacademicresearchandcooperationwithindustrytohelpenforcementauthorities

7%

IntroduceSIS-likesystemtoblacklistpractices/companies7%

Providefundingforenforcementauthorities7%

Introduceproductspecificrequirementsforthecommunicationofgreenclaims

11%

Multiple-choicepoll

Whatisyourkeytake-awayfromthisworkshop?(2ndSession)(3/3)

0 2 8

AdoptaRecommendationonPublicProcurement4%

Multiple-choicepoll

Whatisyourkeytake-awayoncapacitybuilding?(1/2)

0 1 7

BringtogetheryoungpeopleinaCPNtypegroup(newideas)18%

Providetools(digital,networking,pluridisciplinary)tohelpbringeveryoneonboard

12%

Longtermplanningfromteachingtoproject18%

Collectingandsharingcasestudies12%

ProvidefundingofinformationexchangeandconferencesamongMSorganisations

6%

Multiple-choicepoll

Whatisyourkeytake-awayoncapacitybuilding?(2/2)

0 1 7

Ensurethatasustainablefinancingsource(forconsumerorgs.)isavailablelongterm

18%

Createanddevelopbilateralmeetingswithstakeholders18%

Multiple-choicepoll

Whatisyourkeytake-awayonconsumereducation?(1/2)

0 1 8

Ensurethatconsumerscanapplytheir"newknowledge"inthemarket

6%

Promoteconsumereducationinschools39%

Sustainabilitymeansalsofairnessforallandneedsamorescientificapproach

0%

Usechannelsthatwork(socialmedia,TV,etc.)28%

Expandtogroupsthatarecurrentlyonthefringe(vulnerableconsumers,socialworkers,studentsetc.)

17%

Multiple-choicepoll

Whatisyourkeytake-awayonconsumereducation?(2/2)

0 1 8

Focusonprovidingskillsforteachers,socialworkersutilisingnetworkeffects

11%

Multiple-choicepoll

Whatisyourkeytake-awayonenforcementfitforthenextera?(1/2)

0 1 8

Usenewtoolsformarketsurveillance(IT,AI)andpossibilitiestolaunchalertsthroughCPC

17%

Establishacross-borderplatformforaunifiedenforcementapproach

28%

Helpevolvetheroleofconsumerorgs.aswatchdogs11%

Reversetheburdenofprooftorequirecompanies(e.g.airlines)tojustifyexceptionalcircumstances

6%

Adapttheenforcementapproachtothesizeofthetrader11%

Multiple-choicepoll

Whatisyourkeytake-awayonenforcementfitforthenextera?(2/2)

0 1 8

Promotenamingandshamingapproaches0%

Adapttheproductsafetydirectivetobefitforthedigitalera28%

Multiple-choicepoll

Whatisyourkeytake-awayonknowledgebuildingandsharing?(1/2)

0 1 8

Improvethequalityofinformationavailabletoconsumerstomakedecisions(fightfakenews)

33%

Ensureconsumersknowtheoriginofproducts(marketsurveillanceandbordercontrols)

6%

Promotetheuseofmultiplesourcesofaccessibleinformation(universities,independentlabs,etc.)

17%

Monitorpersonalisationofoffers,greenwashing,pricecomparisontools,misleadingoffers,onlinegames,financialmarkets

44%

Multiple-choicepoll

Whatisyourkeytake-awayonknowledgebuildingandsharing?(2/2)

0 1 8

Useindicatorssuchastheamountofconsumerdamage,numberofconsumerclaimsandODRusage

0%

Multiple-choicepoll

Whatisyourkeytake-awayoncollaborativeimplementationofEuropeanConsumerpolicystrategy?(1/2)

0 0 8

Enhanceuseofexistingtools(avoidduplication)andopenthemtomorestakeholders

25%

Integratedataandcompetitionstrategiesandpoliciesforbetterenforcement

38%

Policymakersshouldbemoreproactiveateverystageandconsultallstakeholders(e.g.cooperateongoodtermsandconditions)

13%

FostercommunicationatlowerorganisationallevelswiththeCommission(notECCG)

13%

Multiple-choicepoll

Whatisyourkeytake-awayoncollaborativeimplementationofEuropeanConsumerpolicystrategy?(2/2)

0 0 8

Establishforaofcommunicationbetweenagenciesandstakeholders

13%

Workshop8

Multiple-choicepoll

WhatshouldbethepriorityactionfortheCommission?

0 5 5

DevelopanEU–wideappfollowingtheFinnishexample?27%

DevelopanEU-wideappinspecificareas(e.g.foodwaste)22%

Provideplatformfortheseinitiatives?36%

None,thisisnotfortheCommissionandshouldbelefttoothers15%

Multiple-choicepoll(Multipleanswers)

Inyourview,whatarethe2areaswherecollaborationwillbringthemostaddedvalue?

0 0 2

Capacitybuilding0%

Consumereducation50%

Enforcement100%

Knowledgebuildingandsharing0%

ImplementationofEuropeanConsumerPolicyStrategy50%