ETS is the UK-based host organisation and is responsible for organisingaccommodation, work placements and ensuring the welfare of participants.

Over 25 years of experience in the field of European Mobility programmes,sending to / receiving from 10 European Countries

Staff – ETS PenarthPenny Mathews – ETS DirectorAnne Wendt – Work Placement Manager Nicolo Paolucci – Work Placement AssistantKeith Griffiths – Accommodation Manager

TWO Host families during your stay in the UK› During Language Course› During work placement

‘Family’ is a loose term: can be single person, elderly, young family…

Host Family is not a Hotel – you are a guest in their home and have to respect their rules and culture.

Communication: Some families are more communicative than others

Single room accommodation, sometimes more than one student please ensure your room is kept clean and tidy

Travel time: up to 1 hour each way to language course / work placement

Meals provided by the family:› Breakfast = toast / cereals / tea / coffee› Evening meal = 1 course, no starters, desserts

Different Eating Habits!› You have to adapt to British Food which is very different› Accept differences, no French food or special requests

Animals: Most British People have pets (esp. Cats / dogs)› allergy certificate from your doctor required if you are allergic

Internet access cannot be guaranteed› Internet access at ETS Penarth (student laptop, free WiFi)› Free access in many public places, libraries, pubs etc.

Costs of living / energy / heating› Only have heating on for a few hours during the day

Placements will depend on› Your level of English› Your qualification and / or experience › Availability of placements / seasonal aspects› Duration of the placement

You need to be realistic (your skills / level of English)

This is a work placement NOT a Professional Training programme› You will be able to assist your colleagues with tasks› You will not be able to work as manager / manage important

project

Placement Information – you will receive details of your work as soon as possible before your arrival in the UK

full time = 5 days out of 7 = 37.5 hours Evening, early morning and Weekend work required No holidays

Placement locations usually in › The Midlands, South Wales or West Country. › Usually not in London

General Dress code for Hospitality placements:› Excellent personal hygiene and presentation› If any further requirements, we will contact you prior to departure

Women: Men:› Black, closed toe, flat shoes black shoes› Black skirt (knee length or longer) black trousers› or black trousers white shirt› White shirt / blouse› Discrete make-up, › clear or no nail polish, hair tied back

Your tasks will be various, and you will experience different departments of the Hotel:Reception: you will assist your colleagues with welcoming clients, answering the phone, booking, etc.,Restaurant: you will have to be prepared to help there if needed. This will give you the opportunity to have customer contact and significantly improve your EnglishEvents: if the Hotel has a conference room, you might help with the organisation of events, preparing the room and helping during the event itself.

Trainee in the UK› 1-2 weeks – getting used to the company, › Colleagues getting to know you / your skills› Learn about the company› You need to prove yourself!› Be mature and professional, Show initiative

Expect to be treated like any other employee of the company

Be respectful – UK is very multi cultural – you are expected to respect everyone regardless of their race, religion, sexuality etc.

British People are extremely (‘over’) polite (compared to France/Germany)

Accept differences in culture and approaches to work you won’t change British culture!!!!

Travel Commuting up to 1 hour is normal in the UK Ca. £60 / month (outside of London)

Follow Up Phone Calls› 3 telephone follow up calls at work placement› Questions about your work placement and accommodation› Discuss any concerns

Comprehensive online questionnaires› Personal log-in details for web-based questionnaires› Evaluation of host families, language course, work

placement

In case of a problem:1. Speak to Supervisor / Host Family2. Speak to ETS for advice3. Meeting at work / home you, ETS, family / supervisor

• Emergency number for out of office hours

Very nice medium sized town just on outskirts of Cardiff Around 30,000 inhabitants By the Seaside Regular buses / trains to Cardiff (ca. 15 minutes) ETS office in the centre

Capital of Wales Very modern city centre Lots of things to do during weekends / evenings Culture / shopping /  sightseeing

Dominated by Birmingham – second largest city in the UK

Modern city with good arts, music and cultural scene Multi-cultural area

– large asian and black-carribean community Major industrial centre of the UK Lichfield, Wolverhampton, Coventry incl. Central location – easy access to other major cities

Bristol area University city Rich maritime history Easy access to Cardiff, London,

South coast, West Midlands