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Retail SoftwareSolutions
Getting It Right In Retail
Founded in 1988, ETP today has built a solid foundation with industry-leading innovative Retail Software Solutions and operations across more than 20 countries. ETP is headquartered in Singapore with offices around Asia Pacific, India and the Middle East and a cutting-edge Research and Development Centre in India. ETP’s Retail Software Solutions, considered a gold standard in the industry, help customers drive operational excellence and achieve profitable growth. Its solutions are adopted by market leaders like Bose Corporation, IKEA, ITC Wills Lifestyle, Mitra Adiperkasa Group, Orra Jewelry, PT Trikomsel Multimedia, Rustan’s Group, Titan Company, United Colors of Benetton and Valiram Group, to name a few.
ETP’s unique value proposition is its ability to create innovative software products and deliver retail domain expertise through its consultants and partners. ETP’s Retail Software Solution - ETP V5 is an enterprise class, scalable and secure platform for large to mid-sized retailers. ETP V5 includes forward looking innovations in omni channel store solutions, marketing campaigns and CRM, supply chain management and warehousing, merchandise planning, assortment planning and OTB with powerful analytics solutions. With a simple and user-friendly interface and a range of mobile, social media and web apps, it is tuned to the new generation of retail employees.
ETP’s 25 years in the retail space has resulted in ETP building a robust domain knowledge base, demonstrable through its renowned best practices templates, which are used during the implementation of the ETP V5 solution. Companies looking for advanced technology to improve their business efficiencies and a long term, stable partner find value in ETP.
Innovative Solutions with Solid Foundations
More than 300 brands in 20+ countries, across 10 time-zones, in 200+ cities,
at 25,000+ stores, in 5 languages, run on ETP
Every year, 50,000 retail associates use ETPto serve 180,000,000 consumers,
selling USD 15,000,000,000 of merchandise
ETP has built over 1800 person years of retail knowledge, working with retailers from various fashion and lifestyle segments: apparel, fashion footwear, sports goods, luggage and hand bags, timepieces, luxury goods, mobile phones and accessories, electronics and multimedia communications, furniture and home furnishings, jewelry and more. ETP drives its projects embodying the 4 Rights of Retail.
Customer Relationship Management
Customer Relationship Management
Create the right customerexperience across multiple channels that compels yourcustomers to buy again and more
Get the right product at theright price to the rightlocations in the rightquantities at the right time
Implement the right businesses practices that help you scale your business
Proactively make the right decisions to enhance your profitability
Customer Relationship Management
Merchandise Planning & Management
Supply Chain Management & Warehousing
Get it Right in Retail with ETP – Your Business Partner
At ETP, we create innovations that support retail business ecosystems not just for current business needs, but also for the future. The ETP global best practices knowledge base includes the acquired domain expertise within process areas like retail store operations, omni channel strategies, CRM, merchandise and OTB planning, replenishment, allocation and distribution, manufacturing and sourcing. The ETP global best practices templates also form an important part of ETP’s Implementation Guide (EIG).
A best practice template:
Business Practices Delivered with Domain Expertise
Define company & SBUlevel sales target &margin% for next
financial year based on last year data analysisSales Budget
YES
YES
YES
NO
Not Approved
ETP Analytics
Not Approved Approved Not Approved Approved
Not Approved Approved
Man
agem
ent
Chi
ef O
pera
ting
Offi
cer
Evaluate brand/concept levelsales target against overall
company targets & also againstfigures defined by business
based on last year actual sales& expected growth%
Distribution of SBU levelsales target for next
financial year across brand & concepts
Sales plan approval willtrigger data availabilty
for MOH report in Analytics
Allocate sales target% in ratio plan to various
hierachy level across brands/concepts for next FY
based upon sales mix%
Define next financial yearsales targets based on last
year actual sales, margin%& targeted growth%
Approval
Revision of sales targets value inETP Planner a brand/concept
level based on approved figurefor next planning period
Prepare purchases budget at category, month & store
level for next planning period
First level purchasebudget approval in ETP planning
Second level purchasebudget approval
Generate Assortment plan but norange planning at this stage
Generate Option plan for calculating OTB &/or for style level planning
Option plan approval to trigger data availability for
OTB at cost report in Analytics
Pre-seasonPO approval
PO Approval
Create Pre-seasonbooking POs in ERP
Upload vendorpurchase order
in SAP
Confirmation to vendor/Updation of Purchases
budget on principal website
Finalize & confirm styles for the planning period for
catalogues for from principal website (if applicable)
Create article with retail pricedetails in SAP manually or by
uploading master received from principal
Assign/upload styles to therespective categories in theAssortment plan to ensure
right product mix (if applicable)
Define & upload quantity forcolor & size mix for seasons'sselected sytles (if applicable)
Approve SKU level OTB planfor conversion to PO/STO
in SAP
Upload planned allocation(STO) in SAP
Order confirmationto vendor
Create PO in SAP
In-season OTBcalculation in ETP
Planner
In-seasonreplenishment in
SAPUpdate in-season allocation
as per requirement in SAP
Goods Receiving atwarehouse againstvendor PO in SAP
Goods receiving at store in SAP
Sales in POS
Reports send to principal
Fina
nce
Con
trolle
r / G
M F
inan
ceG
M B
rand
Mer
chan
dise
Pla
nnin
gM
erch
andi
ser
/ Bra
nd M
anag
erW
areh
ouse
Sta
ff
Sto
re S
taff
MOH report be referred for approval
OTB at cost report to beused to verify pendingpurchase budget
MOH & OTB report to beused to verify availableOTB budget
ETP can help enhance customer experience and increase same store sales with ETP Store Omni Channel Solutions
• Deliver a smooth omni channel customer experience
• Delight your customers with ETP’s in-POS CRM and customer linked promotions
• Eliminate queues with ETP MobileStore
• Cross-sell and up-sell with the ability to look up cross-channel inventory
• Listen to customers and receive actionable feedback with ETP vListen
• Improve store productivity with in-store ETP Analytics
ETP can help you improve margins with ETP’s Merchandising Solutions
• Increase revenue with quickly deployed promotions using ETP Accelerator
• Stock right using ETP’s powerful demand planning tools
• Improve cash flow by ordering right using ETP’s Open-to-Buy (OTB) tools
• Improve net margins by having the right product at the right place at the right time using ETP Merchandise Planner
• Improve profitability by planning your range and assortments right using ETP’s assortment planner tools
ETP can help you optimize costs with solid, forward-looking, innovative Technology Solutions
• Lower cost of ownership with low maintenance of in-store system with ETP Updates that automatically updates and applies fixes and modifications to store systems
• Integrate smoothly with other systems using ETP Integrator
Business Benefits of the ETP V5 Solution
Improve Profit Margins
ETP Store withPOS & Inventory
ETP CRM in POS & KPIs
ETP MerchandisePlanning
ETP vListen, Feedback Systems
ETP Assortment/Range Planning
ETP Web Analytics
ETP LocationPlanning
ETP OTB Planning
ETP DemandPlanning
ETP PromotionsPlanning
ETP Mobile POS
I M P R O V E M A R G I N S
I N C R E A S E D E M A N D
O P T I M I Z E C O S T S
ETP Updates
The ETP V5 Retail Software Solution has the unique flexibility to be implemented comprehensively or modularly, in premise or on the cloud, on virtually all platforms. It is seamlessly integrated through POS, CRM, social media and e-commerce, merchandise planning, promotions planning, procurement, distribution, warehousing and analytics (BI). With the scalability to support a global chain of stores, the solution is stable and sustainable, supporting business operations and processes when the enterprise scales up. Its open platform model allows retailers to select the technology platform best-suited for their business. It can be integrated to legacy or existing applications which maximizes past investments and minimizes the need for write-offs.
As the retail industry continues to evolve dynamically, ETP V5 is equipped to support retail enterprises with operations spanning geographical distances, cultural diversity, demographic disparities and varied government regulations.
ETP V5 has the flexibility to align with various Asian business models:
Shop In Shop
Wholesale sales
Multi Company
Multi Country
Multi Brand
Company owned
Shop-in-Shop
Franchiser models
Franchisee models
Consignment models
Web sales channel
Wholesale sales
Multi-company
Multi-country
Multi-brand
ETP V5
ETP Store
ETP vListen
ETP Reporter
ETP Accelerator
ETP Supply Chain
ETPUpdates
ETP Analytics
ETPMerchandise
Planner
In-store Systems
In-store & HO Systems
HO Systems
ETP MobileStore
ETP Integrator
ERP Systems
Legacy Systems
ETP DWSData Warehouse Server
ETP EAS Enterprise Application Server
ETP V5 includes:
• ETP Store: An intuitive POS with integrated CRM and inventory management along with store KPIs• ETP Mobile Store: For better customer connect and service, queue busting and mPOS technology in-store• ETP Merchandise Planner: Demand planning, merchandise and assortment planning, options and OTB planning• ETP Accelerator: Promotions and campaign planning with performance management• ETP vListen: Customer, employee, partners, products and processes feedback and analysis• ETP Analytics: Data warehousing and analysis, over 20 pre-configured retail KPIs• ETP Updates: Helps ETP Store solutions to be updated online, saving administrative and operational costs• ETP Reporter: Centralized ad-hoc report design and generation for all retail business functions• ETP Integrator: Facilitates the smooth integration of ETP solutions with other systems
ETP V5
The ETP Implementation Guideline (EIG) enables customers to capture business requirements, identify improvement opportunities, implement their solutions, optimize and manage the change. ETP’s services team has the in-depth product, technology and domain knowledge necessary to help attain these objectives. It offers an established methodology through EIG and dedicated professionals to address the unique needs of the retail industry.
Project Organization Structure,
Project Execution Guideline,
Project Plan,Communication Plan
Training,Cut Over & Roll out Plan,
User Acceptance Test
Cut Over,Go Live,
Support Handover
Solution Configuration,Solution Development
(EDM),Solution Validation
Best Practices Workshop,
Business Process Study (As Is),
Solution Blueprint (To Be),Infrastructure Plan
START UP ALIGN
DELIVER
PILOT
DEPL
OY
ETP
Im
plementation Guide
Roll Out planning alongwith
pre-requisites for Go Live,Application & Cut over
procedures handover from Implementation
team, Training Plan
Training of end-user group,
Training material
Installation, Cut Over run, Go Live run,
Validation & sign off
START UP
TRAI
NING
CUT OVER & GO LIVE
Integration Testing,Delivery documentation,
Delivery to test environment,User acceptance test
Functional Specification,UI - Prototype,
Final Estimation for development
Technical Specification,Development,
Unit Test,Build
TESTING
ELABORATE
CONSTRUCT
ETP
Deve
lopment Methodology
ROLLOUT EDMEIG
Quality AssuranceAudits Process Improvements Compliance StandardsCustomer Satisfaction
Project ManagementPlan Review Risk Management ResourcingMeasures & Metric
Ensuring Project Success
Today, most organizations are concerned about the returns that their IT investments can give them. Therefore, quick, efficient and secure implementation of the business solution which leads to visible ROI is critical. EIG is devised to ensure the right resource allocations with a tight control over timelines and quality.
The ETP Customer Support team’s mission is to provide high quality and responsive support to retail customers in their complex multi-channel business environment. A professional team of analysts and engineers are dedicated to providing application support and service to customers across all continents, cultures and business formats. ETP maintains global standards in support services to customers, helping them protect their software investment and ensuring smooth function of their business operations through an online support portal and knowledge repository.
End users first log their issueswith Customer Internal Help Desk
Customer Internal Support Center
ETP Customer Support(Level2)
ETP Customer Support(Level3)
Customer SPOC/Core Team qualifies and attempts resolution
If unable to resolve,logs the case with
ETP Support
Resolves incident orforwards/escalates it to Level 3 if ready fix is not available.
To Professional Services if the incident is related to a modification or request for modification/CR
On case basis, Level 3 Supportmay escalate case to ProductDevelopment for a correction
If unable to resolve,logs the case with
ETP Support
1
2
3
Responsible andResponsive Partnership
“We selected ETP because of its market presence, product and domain knowledge. The selection was also easy since some of our competitors in the other parts of the world had already chosen ETP. They helped us overcome our internal challenges and accommodated very well to our requirements. As an enterprise, we are in the long haul with ETP as our partner in success and growth.”
Arun Samak, Head IT, PT Mitra Adiperkasa TBK
“ETP has delivered on our very demanding requirements and the proof of the same is the complete satisfaction of the internal business customers. True to its name, ETP has been our strategic partner for retail technology with a good mix of products.”
Reuben Ravago, CIO, Rustan’s Group
“It has continued to be an excellent journey with ETP. They not just took care of our retail pain points but also gave us a lot of value additions. We are truly impressed! They have helped us deliver excellent customer service and are definitely the preferred partners in our growth story.”
Rohit Vats, Finance Manager, BOSE Corporation India and ME
“ETP has always been very committed to solve any problems and any challenges that we, as an enterprise, face. They have helped us to grow our retail business tremendously. So ETP is a strategic partner for us and we are looking forward to have an even better relationship and co-operation with ETP in the future.”
Rusran Huang, CIO, PT Trikomsel Oke Tbk
“ETP has been the partner in progress for us since the last seven years. They have solved our problems and also given us the opportunity to co-create the solutions that are unique to us. They are extremely sensitive to our requirements and we feel that ETP is part of Titan and Titan is part of ETP. I think that sums it all up.”
Sanjay Bhattacharjee, Operation Head (Watches), Titan Company
“ETP has been our partner since the last seven years and we have seen their incredible market and domain knowledge with a dedicated and committed team. Their solutions worked very well within our enterprise and our franchise operations. I think our choice of ETP as our retail technology partner has been on the mark and we shall be strengthening our partnership and rolling out more modules that they have on board.”
Sanjeev Mohanty, MD, Benetton Group India
“With ETP, we have a partner who not just understands technology but also our overall business. That really adds value for us! As a CIO, they made my life simple by bringing all the top process functions and best practices. They understood our requirements so well that their solution needs no customization till date, just some add-ons. They are highly responsible and responsive in delivery and I immensely enjoy working with them.”
Sujjath Ahmed, CIO, Valiram Group
“For us, it was not just the products of ETP but also the people behind them, the kind of commitment and ability which they possess is rarely seen in any other company. A lot of times we have seen their team go beyond existing requirements and make modifications and changes that are very demanding. Their ability to provide promised results in such difficult circumstances has been great. They ensured scalability in all their modules, securing future business demands.”
Vijay Jain, CEO, Orra
What Our Customers Say…
We are also present in the following countries :
Australia, Bahrain, China, Egypt, Hong Kong & Macau, Indonesia, Iraq, Jordan, Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, Thailand, The Philippines, Tunisia, Uzbekistan, Vietnam and Yemen.
ETP International Network
H.O. Singapore Middle EastIndia
Singapore DubaiMumbai, Bengaluru, Delhi
www.etpgroup.com
Copyright© 2015. All rights reserved.
Getting It Right In Retail