ETHICS AND ETIQUETTE

8/7/2019 ETHICS AND ETIQUETTE

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ETHICS AND ETIQUETTE

CHAPTER 3


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Social etiquette

Social ethics can be defined as the rules of

social relations in which all members

understand the behavior that should befollowed.

Social ethics is the behavior and manners to

interact between a person to another person

in the community.


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Personal Ethics

Honesty

Commitment

Loyalty

Right and the Right - Each one of us has a

right to do what we want. However, these

rights are governed by a set of rules


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BUSINESS ETIQUETTE,PROTOCOL AND PROCEDURES


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Meeting and Greeting

Initial greetings should be formal and denote proper respect.

If in a team, introduce the most important person first.

Many Malays and Indians are uncomfortable shaking hands

with a member of the opposite sex.

Foreign men should always wait for a Malaysian woman toextend her hand. Foreign women should also wait for aMalaysian man to extend his hand.

To demonstrate respect Chinese may look downwards ratherthan at the person they are meeting.

It is important that professional titles (professor, doctor,engineer) and honorific titles are used in business. Malays andIndians use titles with their first name while Chinese use titleswith their surname.


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Business Card Etiquette

Business cards are exchanged after the initial introductions.

If you will be meeting Chinese, have one side of your card translated intoChinese, with the Chinese characters printed in gold.

If you will be meeting government officials, have one side of your cardtranslated into Bahasa Malaysia.

Use two hands or the right hand only to exchange business cards.

Examine any business card you receive before putting it in your businesscard case.

The respect you show someone's business card is indicative of therespect you will show the individual in business. Act accordingly.

Never write on someone's card in their presence.


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Business Meetings

The most senior person on your team to enter

first so that he or she is the first to greet.

It is customary for leaders to sit opposite eachother around the table

Expect the most senior Malaysian to give a

brief welcoming speech


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Business etiquette and

protocol during socialfunctions


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Event invitation

Event invitations will provide most of the

important information of an event, including

details about the host, type of event, purposelocation, time, specific instructions.


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Respond

respond quickly - within a week

If you must decline at the last minute, please

notify the host prior to the event or first thingthe next day with sincere regrets.


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DRESS

Most event invitation will provide direction

Business attire (suit and dress)

Black tie (formal) Business casual (trousers / khakis with long

sleeve shirts)


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When should you arrive for

an event be on time

guest -15 to 30 minutes for registration and

welcome reception times


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When should you extend a

handshake at an event? Always upon arrival anddeparture

Greet everyone with a firm, sincere

handshake, a friendly smile and direct eyecontact

Nod and use some sort of other body gesture

to convey the greeting when both hands arefull


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How should you introduce

people in a group at anevent?

Introduce lower ranking individuals to higher

ranking individuals Remember to include title (Dr., Mr)


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ETIQUETTE IN SOCIALCONVERSATION


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Don't hijack the conversation

Looking at the other person's body language

will give you hints about when you've talked

enough.


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Give people time to speak

Not everyone finds it easy to say what they

want to say


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Invite others in

If you can see that someone is struggling for

something to say - help them out.


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Ask questions

Make the questions easy to understand and

respond to


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Give people a chance to

answer

Some people jump straight in with an answer;others like to ponder a question and give a

considered response.


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TABLE ETIQUETTE IN SOCIALFUNCTIONS


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DINNER TABLE ETIQUETTE -THE 10 DO


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Once seated, unfold your napkin and use it foroccasionally wiping your lips or fingers. At the end ofdinner, leave the napkin tidily on the place setting.

It is good dinner table etiquette to serve the lady sitting tothe right of the host first, then the other ladies in aclockwise direction, and lastly the gentlemen.

Hold the knife and fork with the handles in the palm of thehand, forefinger on top, and thumb underneath.

Whilst eating, you may if you wish rest the knife and forkon either side of the plate between mouthfuls. When youhave finished eating, place them side by side in the centerof the plate.

If the food presented to you is not to your liking, it is politeto at least make some attempt to eat a small amount of it.

Or at the very least, cut it up a little, and move it aroundthe plate!


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It is quite acceptable to leave some food to one sideof your plate if you feel as though you have eatenenough.On the other hand, don't attempt to leaveyour plate so clean that it looks as though youhaven't eaten in days!

Desserts may be eaten with both a spoon and fork,or alternatively a fork alone if it is a cake or pastrystyle sweet.

Should a lady wish to be excused for the bathroom,it is polite for the gentlemen to stand up as sheleaves the table, sit down again, and then standonce more when she returns.

Always make a point of thanking the host andhostess for their hospitality before leaving.

It is good dinner table etiquette to send a personalthank you note to the host and hostess shortlyafterwards.


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DINNER TABLE ETIQUETTE -THE 10 DON'TS


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NEVER start eating before a signal from the host todo so.

Forks should not be turned over unless being usedfor eating peas, sweetcorn kernels, rice or othersimilar foods. In which case, it should be transferredto the right hand. However, at a casual buffet, orbarbecue it is quite acceptable to eat with just a fork.

It is not generally regarded as good dinner tableetiquette to use one's bread for dipping into soups ormopping up sauces.

Loud eating noises such as slurping and burping arevery impolite. The number one sin of dinner table

etiquette! Talking with one's mouth full. is not only unpleasant

to watch, but could also lead to choking! Definitelynot a good idea!


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Don't stretch across the table crossing other guests toreach food, wine or condiments. Instead ask a guest sittingclose to pass the item to you.

Good dinner table etiquette sometimes involves a degreeof diplomacy when it comes to the host's choice of foodand wine! Even if you feel that you can do better, don't everoffer your criticism.

Picking teeth (unless toothpicks are provided) or licking

fingers are very unattractive! The only exception to thelatter is when eating meat or poultry on the bone (such aschicken legs or ribs). In which case, a finger bowl should beprovided.

Drinking too much wine can be very embarrassing! Where adifferent wine is served with each course, it is quiteacceptable to not finish each glass.

Don't forget to make polite conversation with those guestsaround you. Dinner parties are not just about the food, theyare intended to be a sociable occasion!

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ETHICS AND ETIQUETTE