CIDCO Citizens Facilitation Centre

To use ICT initiatives for providing citizens with a single

window Citizens Facilitation Centre, with easy access to all

relevant information for submission of applications, to obtain

seamless and hassle-free Estate Services within a specified

time with provision of proactive information to citizens

regarding the status of their application.

Background The reasons for starting the CFC for Estate department are as

follows:

No organized mechanism to accept applications for the

various services provided by the Corporation

Huge rush of citizens in the Lands and Estate Departments

for obtaining NOCs and for tracking their applications

No mechanism to track applications for various services and

complaints

No system to attend to citizen’s grievances

No dedicated guidance to citizen for seeking information

Redundancy of efforts for citizen

No mechanism to quantify the no of applications received for

the various services and the turnaround time for providing

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Location

The application is hosted on the servers in CIDCO Data Centre

Scale

National

Cost

Rs. 25 Lakhs

Date of Commencement May 2014

Date of Completion

December 2014

Detailed Scope The application allows

• Online submission of applications by eligible Social Service

Organizations or Trusts for allotment of plots specially

• Online verification of applications and online scrutiny of

documents submitted along with the application

• Applicant Trust can check their self-evaluation score online

Progress The CFC for Estate Dept is deployed and as of date there are 23

services for Nodal Estate and 5 services for 12.5% Estate and

more than 8800 applications have been processed in this system

for various Estate services.

Benefits The benefits of the Estate CFC are as mentioned below:

All touch points of visitors with estate Dept staff are

eliminated and a separate front office for receipt of

applications and issue of NOCs is now created in the form of

a CFC at the Ground floor of our Head Office at CIDCO

Bhavan, CBD Belapur, Navi Mumbai. The CFC is a single window system, hence the applicant

need not visit various departments.

The interaction between the Estate staff and the applicant is

considerably reduced.

List of all documents for every Estate Service, charges

payable for the services sought, resolution time for getting

the NOC and the formats of legal documents required are

made available at the HelpDesk in CFC and also on the

CIDCO website. This saves time of the applicant and they

need to seek assistance of any third person.

Cash Counter is provided at CFC to ensure that applicants

can make estate payments easily.

There is complete Transparency in the process and

Applicants can also track the status of their applications

online.