Establishing

Opower Japan K.K. 2014 September 23

Who we are

95 utilities 9 countries

52 million homes

500 people

Washington DC | San Francisco London| Singapore | London

Customer Engagement

platform for utilities

Customer Care

Increase customer satisfaction and

loyalty

Our mission

Demand Response

Motivate customers to use less when it

matters the most

Energy Efficiency

Help customers manage their energy

use and bills

Working with TEPCO

But…getting here was not easy.

Adapting to the local market

Client needs

Market & consumer needs

Localizing our product

Build and maintain trust.

Meeting client needs

Invest heavily in understanding the market

Bring best practices from around the globe

Be exceptionally diligent in documentation

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Continuously improve and have a kaizen mentality 4

Thank you. 10