Establishing HealthWatch England Nigel Thompson Ian Forsyth Engagement, comms and branding Engagement and comms with LHOs and other stakeholders; developing

Establishing HealthWatch England

Nigel Thompson

Ian Forsyth

Engagement, comms and branding

Engagement and comms with LHOs and other stakeholders; developing HWE’s brand and its comms/ engagement strategy

Frances Hasler

Sara Cain

Nigel Thompson

Location

Office location, accommodation and support

Andrew Evans

IS

HWE systems and infrastrcuture

One of

Paul Oliver

Martin Pitcher

Angela Maragna

Structure and staffing

Organisation design and structure, staffing and recruitment

Ian Forsyth

Sue Thomas

Zoe LorenzoFinance

Determining and securing HWE’s operating budget

Glyn Barker

Ian Forsyth

Policy, governance and functions

What HWE will do, Committee formation, interaction with CQC, LHOs and others, governance, influencing legislation.

Nigel Thompson

Frances Hasler

Sue McMillan

Lucy Hamer

Jay Harman

Matthew Trainer

Alastair Cannon/Sharon Ward

Rachel Dodgson

Alan Rosenbach

Digital comms

Design and build of website and functionalities, digital comms

Henry Cook and/or Ingrid Karikari

Intelligence

HWE’s info needs and analysis capacity

Neil Prime

Sue McMillan and/or Dot Metcalf

Sam Banga

Yetty Oyenekan

Future of Care Programme Board

Jill Finney (SRO), Amanda Hutchinson, John Lappin, Amanda Sherlock, Jeet Bains, Alan Rosenbach

Yetty Oyenekan - Programme Officer

Annex 4

Y:\CQC_Records\PROGRAMMES AND PROJECTS\Future of Care Programme\HealthWatch\Papers for Committee and Board Meetings\20110826 Board paper for 14 Sept Annex 4 Structure&high-level plan.ppt

Establishing HealthWatch England – high-level plan 2011-12

NOV


Intelligence


Comms, engagement and branding

Digital Comms

IS

Finance

Location

JULY OCT

29/2Facilities requirement and location proposals

14/9

JAN FEB DECAUG SEP

HWE operating budget requirement determined

29/2

Org structure and staffing requirement determined

29/2

CQC Board consider model and key issues

DRAFT

BUSINESS

CASE

Launch Online Forum

Work Prog for Branding agency signed off

Scope Intelligence input to HWE – design high level approach

Roundtable with key players in DH, ADASS, LGA etc on model and assumptions

29/7

Advertise for Chair designate

Share model, assumptions and costings with DH

Modify scope & approach based on outcome of ET/Board discussions

Finalise Intelligence approach

Confirm resource requirement

Agree funding of set-up costs

Concept and solution investigation

Strategy and scope

Requirements gathering

Design (technical/

Verify set-up costs

Iterate costs following discussion w/DH

1. Share HWE key messages doc 2. Sign off Spencer du Bois timeline

5/9CQC / DH branding workshop

Prog of Comms on 1 yr to go

Brand and reputation development work


Establishing HealthWatch England – high-level plan 2012

OCT


Intelligence


Comms, engagement and branding

Digital comms

IS

Finance

Location and facilities

30/4 30/6

30/4 30/931/5

1/9

30/6

Business and strategic plans agreed

Governance products and “fit” with wider CQC agreed

Committee members appointed?

All staff in place and trained

Org structure and staffing agreed

Launch preview site

Funding secured

L

A

U

N

C

H

AUGMAYAPRIL SEPT

Senior officer(s) appointed

30/6

JULYMARCH

1/10

Operating budget requirement confirmed

31/3

JUNE

Regional events x9, exact dates and content tbd

Activities, functions and processes designed

Agree and share brand

1/4

BUSINESS

CASE

FINALISED

Royal Assent

1st HWE comms following Chair appointment

Define SLA between HWE and CQC Intelligence, and other sources

Detailed launch plans

Assemble Intelligence team

Chair designate appointed

Staff recruitment and training

Define products, test, document, define BAU

/data/presentation) Build Test

31/7

Launch basic site

Launch full site

1/10


Documents

Establishing HealthWatch England Nigel Thompson Ian Forsyth Engagement, comms and branding Engagement and comms with LHOs and other stakeholders; developing