At Dell Financial Services L.L.C. (DFS), we're here to help our customers. We wantto deliver the best possible customer experience, while preserving lease programeffectiveness and lowering total cost of ownership. Our proactive approach totechnology refresh informs and empowers you, helping you leverage thetechnological and financial advantages of timely equipment replacement.

Your dedicated DFS Sales team, including an End of Lease Specialist, will providethe tools that make lease termination decisions effortless.

End of Lease Process. At the end of lease term, you generally have three end oflease options. You may purchase the equipment, return the equipment to DFS, orrenew the lease. Please notify DFS in writing 90 days prior to the lease expirationdate with your end of lease intent. Notice should be sent to: Dell FinancialServices L.L.C. Attn: End of Lease Department, One Dell Way, Round Rock, TX78682, or fax it to 512.723.9819 or email us at US_DFS_EOL@DELL.COM. If youcannot make an end of lease decision by the lease expiration date, DFS willcontinue to bill you monthly (or your applicable billing period) until you eitherexercise your option to purchase or return the leased equipment.

End of Lease Administration. DFS maintains resources specifically to assist you

with management of leased equipment coming out of the leasing cycle. We feelthat one of the keys to an efficient end of lease process is a clear customerunderstanding of the roles and responsibilities of the end of lease process.Please call us at 877.575.3355 if you have questions regarding this process.

DFS Responsibilities

• Provide timely and accurate renewal and/or buyout information.

• Provide timely and accurate return shipping information.

• Provide timely and accurate invoicing for missing and/or damageditems.• Offer and explain the benefits of DFS value added service programs

(e.g., Return Logistics).

Establishing an effective End of Leaseapproach.

End of Lease

Customer Responsibilities

• Provide DFS with timely notice of end of lease plans.

• If you decide to return yourequipment:

• Arrange for Dell's replacement equipment to be delivered to yourlocation.

• Migrate information to replacement equipment.

• Erase all customer data on the hard drives and customer affixed

tags.

• Arrange for transportation to DFS returns processing center.

• Prepare and return your equipment to DFS.

• Package equipment properly to guard against in-transit damage.

• Ensure equipment arrives at DFS processing center by LeaseSchedule termination date.

No Automatic Renewal Periods. At DFS, we want to make your end of leaseprocess as seamless as possible. That's why our lease renewal period is month-to-month until you decide to return the equipment and terminate your lease, orpurchase your existing leased assets. At your request, we will extend the leasefor 6 to 12 months at a reduced monthly payment.

Prompt Disposal Cycle Time. Your accounts payable team has nothing to fearfrom your lease refresh billing. DFS makes end of lease reconciliation easier withour 15-day average cycle time of leased asset receipt to removal from leaseinvoicing.

Minimal Damage Charges. It may seem that some lessors are making a fortunewith the missing, wrong and damaged (MWD) charges they bill when a leasedasset is returned with nothing more than normal wear and tear. DFS has reduced

the MWD charges for our customers - compared to the over 20 damagecategories of our competitors

The charts on the following page show the list of our MWD chargesas well as two major competitors' end of lease charges.

*Comparitive Lessor Charges taken from competitor's websites 3/08/05 and are subject to change without notice. DFS charges above are based onassumption that at least 80% of the items are returned without damage. Prices and charges subject to change without notice due to fluctuating partsprices, availability and newly identified damage.

DFS Missing, Wrong & Damage Charges

Description Charge

Broken/Damaged Latches $50.00

Excessive Physical Damage $150.00*

LCD Cracked Beyond Repair $350.00

Missing/Damaged Hard Drive $2.00/Gb

Missing/Damaged Memory $.75/Mb

Missing/Damaged Keys (Notebook) $100.00

Failure to Boot $150.00

*Will be documented with Digital Camera

Missing, Wrong & Damage Charge ComparisonDamage Description Lessor B* Lessor C* DFS*

System board

Hard Drivemissing, damaged, nonfunctioning drive or drive is smaller thanmodel specification

$150-$250

Memorymissing, damaged, nonfunctioning memory, or memory is less than,or not compatible with system configuration $100-$200

Case (plastics)cracks found in case, including but not limited to cracks in lid, base,keyboard frame, greater than 1/8 inch

Desktop $100

Notebook $200

Display and LCDdisplay or LCD returned with scratches, cracks or screendiscoloration

$100-$700

Damaged Monitor monitor will not power on, or does not display picture, or isphysically cracked, shattered, or missing signal cable

FMV

Burnt Screen

Diagnostic failure

Battery

CD-Rom/DVD

Floppy driveAC adapterBezel/doors

PCMCIA Adapter Cardsmissing damaged or nonfunctioning cards (i.e. modem,network cards)

$50-100

PCMCIA ConnectorsMonitor Bases

Docking StationPC Keyboards

PC Mouse

Power cords

Toner Cartridge

Admin Password lock

error indicating system failure $200-$600

lines or characters burnt onto screen FMV

hardware failure error (i.e. video, I/O errors) $50-$100

$80-$190missing$150-$200missing or damaged CD-Rom/DVD drive

$50-$100missing or damaged floppy

$50missing or damaged AC Adapter$5missing Laptop Bay Doors

$30missing connectors (dongles)$15-$30missing or damaged swivel bases

$125 or FMVmissing keys, damaged plastics$25missing keyboards$5missing mouse

$8missing power cordsNot notedmissing toner cartridgeNot notedAdmin password not removed from machine

$50-$400 $150

$2/Gb$50-$150

$50-$100 $2/Mb

$50-$150 N/A

$50-$150 N/A

$250-$400 $350

$25-$225 N/A

$25-$225 N/A$50-$400 N/A

$50 N/A$75 N/A

$25-$50 N/A$35 N/AN/A N/A

$50 N/A

$15 N/A$30-$50 N/A

$50-$100 N/A$20 N/A$5 N/A

$20-$30 N/A$65-150 N/A$50-$400 N/A

1DFS performs visual inspection of equipment at pick-up. Customer remains responsible for pre-existing damage to equipment prior to pick-up.

Equipment Return Services. DFS' Return Logistics provides packing labor,materials and transportation logistics for your end of lease equipment returns. Ourprogram helps reduce the cost and administrative burdens associated with arrangingand managing the return of your equipment while providing you with the peace ofmind of dealing with a company you can trust.

DFS Lease Return Services integrates the core services of logistics, equipmentauditing, and the customer reporting necessary to effectively manage the end oflease disposition process.

Security• Transported under DFS controlled network ofcarriers.• Helps eliminate the risk of in-transit damage.1• DFS assumes "in-transit" liability of equipment at

the time of pick up.

Cost• Volume discounts for large returns.• Cost determined by number of items being returnedand type of products. Contact your DFS representativefor pricing.

Time• Reduce planning and administrative burdens

associated with your return.• Employees can remain focused on their day-to-day

business activities.

Convenience• One-stop shopping to help make your return simple

and easy.• Equipment usually picked up within three (3)

business days of request.• DFS will coordinate your return across multiple

sites in conjunction with the delivery of yourreplacement equipment.