Reach Learning Disability Person Specification Customer co-ordinator Flower Pod 2018

Essential Desirable

Experience of working in a commercial environment, handling and processing orders to customer satisfaction

Experience of working in a horticultural or Floristry or rural environment Working within a social enterprise, voluntary sector, charity

Experience of project or event co-ordination, working with basic planning tools such as Gantt charts

Experience of developing efficient systems and processes

Experience of working with the public and corporate customers

Working knowledge of price/value relationship, negotiation skills, customer services. Membership of industry standard -setting bodies (CIM, CMI, ICS, IDM for example)

Experience of dealing positively with customer feedback, co-ordinating surveys and analysing results

Working on innovative projects, championing new ideas

Real interest in horticulture, floristry and the outdoors

Membership of RHS, training, self direction, work experience, hobbyist

Strong numeracy, minimum GCSE Maths or equivalent. Ability to devise sales quotations against costs

Business qualification at A Level or above

Demonstrable ability to build strong community relationships

Experience of working collaboratively with volunteers Experience of working to support the inclusion of adults with learning disabilities

Clear communication skills, both written and verbal, including professional experience of social media platform messaging

Good public spokesperson, media-trained

Working knowledge, experience and competence using IT, for communication, for scheduling orders/invoices and for business reporting

High level of proficiency with Word, Outlook, Excel, Powerpoint, Microsoft 365, Sharepoint

Evidence of positive working with colleagues in a multi-disciplinary team environment

Can-do attitude, motivated to complete tasks to a high quality

Experience of managing data security, confidentiality in relation to customers and clients.

Training in GDPR principles and practice.

Working knowledge of regulations in relation to fundraising, health and safety, marketing, The Care Act, the Mental Capacity Act

Experience of copywriting for websites, donations and fundraising success