ESS AMS Support ESS AMS practice has a strong structure based on professionals with high level of seniority and scale for large demands.

Sc o p e • SAP Full Support, including components of BA and CRM • Application Support Microsoft, Oracle e Mastersaf

•Business Analytics •Systems integration•Finance and Accounting•Market process•Production, quality and logistics•CRM – Customer Relationship Management•GRC – Governance, Risk and Compliance •HCM – Human Capital Management

•AMS support• Incident Management •Basis support (Applied Basis) •Global Services•Legal and tax requirements•Software Factory•Structured projects•Professional services

C u s to m iz e d S e r v ic e • Tailored technical team and processes according to the clients business needs • SLA adapted and dedicated for different processes • Combined Local and Remote presence for better quality and lower costs • Dedicated team for your business with clear understanding of your environment • Shared ticket-based Incident Reporting and Management system for issues resolution, approvals and reports

Coverage and Agility • Unique Methodology for rapid absorption of client’s processes. • Rapid and harmonious interaction between your staff and our team. • Special shift schedule to support critical month-end closing and seasonal demand. • Integration with our Incident Management services.

Our Competences

Our services