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Espoo Transport Dispatch Centre. Espoo?. In the capital region 224 000 inhabitants Land area about 312 km 2. Why a TDC?. The growth of transport costs. Why a TDC?. The growth of the share of elderly people. How to create a TDC?. - PowerPoint PPT Presentation
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Espoo TDC
Espoo Transport Dispatch Centre
Espoo TDC
Espoo?
• In the capital region
• 224 000 inhabitants
• Land area about 312 km2
Espoo TDC
Why a TDC?
• The growth of transport costs
0
1 000
2 000
3 000
4 000
5 000
6 000
7 000
8 000
1998 1999 2000 2001 2002 2003
Costs(1000 e)
Espoo TDC
Why a TDC?
• The growth of the share of elderly people
Number of inhabitants
0
20 000
40 000
60 000
80 000
100 000
120 000
140 000
160 000
180 000
Age under 18 years
Age 18 to 64 years
Age 65 to 74 years
Age 75 to 84 years
Age over 84 years
Year 2000Year 2010Year 2020Year 2030
Growth132 %
Growth235 % Growth
278 %
Growth15 %
Growth17 %
Espoo TDC
How to create a TDC?
• 21.06.2001 The mayor set up a working group to prepare a feasility study
• 20.12.2001 The feasibility study of Espoo TDC was completed
• 01.03.2002 The continuation project started, during which decision toestablish the TDC and to call tenders
• 03.10.2002 Call for Expressions of Interest
• 02.04.2003 Call for Tenders
• 06.06.2003 Total of 9 tenders was received
• 28.09.2003 Finnish Post was evaluated to be the top-rated
• 19.11.2003 TDC contract between city of Espoo and Finnish Post
• 03.05.2004 TDC started in pilot area
• 01.10.2004 TDC service covered the whole city
Espoo TDC
How to organise a TDC?
TDC TDCTDC
TDCoperator
Transportoperations
Transportoperations
Transportoperations
Transportoperations
by TDC
These were the alternativesin the tender process
Espoo TDC
What was learned from the process?
• The process needs a long time and a lot of co-operation between all participants
• The gathering of profile data is very laborious task and takes (always) more time than expected
• It is important to give openly (and often) information to the future clients
• Even more important is to have the representatives of the client groups participating in the planning process
Espoo TDC
How does the Espoo TDC work?
• The TDC operator is Mobisoft, as in Tampere
• About 20 000 trips per month by TDC
• In addition about 300 trips per month in service lines and about 3 000 trips per month in common public transport
• Average waiting time in telephone calls is about 20 seconds
• The amount on feedback is moderate, about 100 calls per month (containing also calls about alteration of profile data)
Espoo TDC
What has happened to the transport costs?
0
1 000
2 000
3 000
4 000
5 000
6 000
7 000
8 000
1998 1999 2000 2001 2002 2003 2004 2005
Costs(1000 e)
estimated
Espoo TDC
What do the customers think about TDC?
14 %
33 %
47 %
45 %
21 %
11 %
17 %11 %
0 %
10 %
20 %
30 %
40 %
50 %
60 %
70 %
80 %
90 %
100 %
November 2004 March 2005
Very unsatisfied
Rather unsatisfied
Rather satisfied
Very satisfied
Espoo TDC
What about the future?
• Special school transports in the autumn 2006
• Several other transports later (with consideration)
• Co-operation with other municipalities in Helsinki region by the year 2009?