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ESOL in the ESOL in the WorkplaceWorkplace
Meeting new challenges Meeting new challenges in Tennessee’s in Tennessee’s
changing workplacechanging workplace
Tennessee Department of Labor and Workforce Development
Division of Adult Education
Adult Education in Adult Education in TennesseeTennessee
Adult Education is a vital Adult Education is a vital partner in Tennessee’s partner in Tennessee’s
workforce systemworkforce system
Adult Education representative on each LWIA Board
Adult Education representative on each Rapid Response team
Direct communication and coordination with Dislocated Worker Services
Fully-partnered with Career Centers
A Growing NeedA Growing Need
Source: Analysis of 1990 and 2000 U.S. Census data, Urban Institute,2002
Source: U.S. Bureau of the Census
Why ESOL in the Why ESOL in the Workplace?Workplace?
► Demographic changes► Employee turnover costs @ $11 billion
yearly► ISO/quality demands require a more
educated workforce that can communicate in English
► Lack of language proficiency impacts workplace safety, productivity
► Limited language skills=confinement to entry level jobs
Tennessee ESOL in the Tennessee ESOL in the WorkplaceWorkplace
A collaborative initiative of the Tennessee Department of Labor and Workforce Development, Division of Adult Education, and the University of Tennessee Center for Literacy Studies
What is Tennessee’s ESOLWhat is Tennessee’s ESOL Workplace Initiative? Workplace Initiative?
► Curriculum tailored to the language needs of the employer
► Safety-first language skills► Comprehensive, focused and in-
depth► Analysis of each specific job to
determine which reading, speaking, computation and reading skills are critical to perform efficiently and effectively
Sensitive to Business Rules and Regulations
ESOL in the Workplace
Training
Know the market
Know yourcommunity
and workplace needs
Selectyour best
option
Design andimplementAction Plan
Study resultsTo improve
Sustain & GrowThe Initiative
Adult Education in Tennessee uses the Malcolm Baldrige Criteria for Performance Excellence as its continuous improvement and performance excellence tool
CaveatCaveat
►Language acquisition is an on-going process
►It takes time to acquire and develop language and literacy proficiencies
►Successful ESOL Workplace programs run for several cycles
►Workplace literacy is an on-going process
Beware of Hidden Costs!Beware of Hidden Costs!►20% turnover in business is related to basic skills deficiencies
►The minimum cost per new hire at entry level is $520.00 (in banking and fast food)
►It costs a minimum of $200.00 per worker for training
►Language and literacy deficiencies can reduce productivity by 8% or more
►Lower productivity diminishes bottom line profit
Source: National Alliance of Business (2001) Spring Workforce Economics, 7(1)
What kinds of businesses What kinds of businesses use this initiative?use this initiative?
►Manufacturing
►Hotel/hospitality
►Technology services
►Restaurant/food service
►Hospital
►Nursery/lawn service
►Customer service
►Any business where there are non/limited proficiency English speakers
Integrating the ESOL Integrating the ESOL population into the population into the
CommunityCommunity
Adult
Education
A stronger, economically
viable Workforce
ESOLPopulatio
n
Needs &Requirement
s
Adult Ed.Services
Results & Outcomes
Inthe
Workforce
StudentNeeds
ESOL in the
Workforces
Curriculum
Higheremployee
satisfaction
Business & Industry Needs
Higher productivit
y/ customer
satisfaction
Not Inthe
Workforce
Student Needs English
Language Classes
Citizenship &
Self Esteem
Family Needs
Career Center
Referral
Preparing for the future……..