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eServices : Accessibility and the Human Factor
Deloitte Consulting LLP
October 6, 2008
2Copyright © 2008 Deloitte Development LLC. All rights reserved.
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Sec. 508
<HTML>
§ 1198.22
<XML>
3Copyright © 2008 Deloitte Development LLC. All rights reserved.
Accessibility ≠ Disability
Visual Impairments Auditory Impairments Mobility Impairments Cognitive Impairments
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Accessibility Also Applies To…
Citizens with English as a Second Language (ESL) Rural populations Aging populations Those with limited access to technology
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What Users Want
Electronic Forms Service Data Correspondence General Information
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What The State Provides
Electronic Forms Service Data Correspondence General Information
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What IT Often Wants to Deliver
BIG,NEW, SHINY
THINGS
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Simple Can Be Successful
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Plan, Plan, Plan
Define what accessibility means to your organization.
Clearly state expected benefits for accessibility, including plan to measure and quantify benefits, as applicable.
Define who is responsible for accessibility Establish and communicate accessibility guidelines Measure and monitor application accessibility
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Know Your Audience
“Our users don’t want a Rich User Interface (RIA); they just want to access their data –
that’s DATA.”- Client, During Vendor Presentation
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Know Your Audience (contd.)
Internal State Users External Users
– Citizens– Employers– Service Providers
Other Machines
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HTML Tables - Not Always Evil
HTML tables were designed To represent data in a tabular fashion– Use “Scope=“ to connect table headers to data
HTML tables were not meant for controlling the layout of page content – Use CSS instead
HTML tables are usually very applicable to internal users and not as applicable to external users.
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Accessibility is Common Sense
“Accessibility isn’t hard, you just need to think outside the angle brackets.”
- Accessibility Specialist
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Accessibility is Common Sense (contd.)
<img src=“a00121br.jpg” alt=“Man with 6 eyes and 4 ears”>
<img src=“spacer.gif” alt=“”>
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Tools Can’t Do Everything
“ Page has six headings and one hundred forty linksMaine.gov dash Internet ExplorerLink Visit mobile.maine.govList of one itemBullet This page Link Skip Top Level Navigation alt plus sList endLink Graphic slash cas dash two thousand six .gif ”
- Fangs Screenreader Emulator, Maine.gov Website
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Tools Can’t Do Everything (contd.)
Colorblindness Color Contrast Multimedia Adobe PDF AJAX Rich Web Clients (e.g. Adobe Flash)
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Takeaways
View accessibility holistically Content first, design second Proactively plan for accessibility Know your audience Tools can’t do everything. Involve users with
accessibility issues in testing.
Copyright © 2008 Deloitte Development LLC. All rights reserved.
