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Escalation Matrix
Page 1 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
1 EAST bhubaneshw
ar
18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.east@sifycorp.
com
shrikant.singh
7541807112
shrikant.singh@sifycorp.
com
Aniket Narahari Malvankar
9167084658
aniket.
rajesh.tiwari
9771402083
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
2 EAST calcutta 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.east@sifycorp.
com
shrikant.singh
7541807112
shrikant.singh@sifycorp.
com
Aniket Narahari Malvankar
9167084658
aniket.
Abir Das
9004081792
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
3 EAST guwahati 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.east@sifycorp.
com
shrikant.singh
7541807112
shrikant.singh@sifycorp.
com
Aniket Narahari Malvankar
9167084658
aniket.
Abir Das
9004081792
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
4 EAST jamshedpur 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.east@sifycorp.
com
shrikant.singh
7541807112
shrikant.singh@sifycorp.
com
Abir Das
9004081792
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
Gopalakrishnan R
9840855960
gopalakrishnan.
Page 2 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
Aniket Narahari Malvankar
9167084658
aniket.
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Ravi Ranjan
9884613838
5 EAST patna 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.east@sifycorp.
com
shrikant.singh
7541807112
shrikant.singh@sifycorp.
com
Aniket Narahari Malvankar
9167084658
aniket.
rajesh.tiwari
9771402083
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
6 EAST siliguri 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.east@sifycorp.
com
shrikant.singh
7541807112
shrikant.singh@sifycorp.
com
Aniket Narahari Malvankar
9167084658
aniket.
rajesh.tiwari
9771402083
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
7 NORTH chandigarh 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
vipul.kaushal
7837413913
vipul.kaushal@sifycorp.
com
Mandeep Singh Sohal
9888032299
mandeep.baldev@sifycorp.
com
ashish.bagga
9216447900
ashish.bagga@sifycorp.
com
Vinod Gupta
9958010585
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
8 NORTH delhi 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
shivkumar.mihilal
8527494918
shivkumar.
Syed Fuzailuddin Ashrafi
8800466876
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Page 3 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
sot.
north@sifycorp.
com Aftab Shaukat
9910067982
aftab.shaukat@sifycorp.
com
Ghanshyam
9810345599
ghanshyam.
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Ravi Ranjan
9884613838
9 NORTH gurgaon 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
shivkumar.mihilal
8527494918
shivkumar.
Aftab Shaukat
9910067982
aftab.shaukat@sifycorp.
com
Syed Fuzailuddin Ashrafi
8800466876
Ghanshyam
9810345599
ghanshyam.
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
10 NORTH jaipur 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
Tarun Tokas
8826500112
Amit_Kalla
9829295574
Vinod Gupta
9958010585
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
11 NORTH jammu and
kashmir
18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com;sot.
north@sifycorp.
com
amirhamid.khan
9906412371
amirhamid.khan@sifycorp.
com
Rohit Bakshi
8716836393
Mandeep Singh Sohal
9888032299
mandeep.baldev@sifycorp.
com
Vinod Gupta
9958010585
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
12 NORTH jodhpur 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
Tarun Tokas
8826500112
Amit_Kalla
9829295574
Vinod Gupta
9958010585
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
13 NORTH kanpur 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
ankit.pandey
8400702242
ankit.pandey@sifycorp.
com
Rajneesh Kumar Baiswar
8009228183
rajneesh.
Vinod Gupta
9958010585
ashish.tandon
9936749657
ashish.tandon@sifycorp.
com
Raja Sekharam U
9962518664
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
Page 4 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
raja.sekharam@sifycorp.
com
14 NORTH karnal 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
vipul.kaushal
7837413913
vipul.kaushal@sifycorp.
com
Mandeep Singh Sohal
9888032299
mandeep.baldev@sifycorp.
com
ashish.bagga
9216447900
ashish.bagga@sifycorp.
com
Vinod Gupta
9958010585
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
15 NORTH kota 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
Tarun Tokas
8826500112
Amit_Kalla
9829295574
Vinod Gupta
9958010585
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
16 NORTH lucknow 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
ankit.pandey
8400702242
ankit.pandey@sifycorp.
com
Rajneesh Kumar Baiswar
8009228183
rajneesh.
Vinod Gupta
9958010585
ashish.tandon
9936749657
ashish.tandon@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
17 NORTH ludhiana 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
vipul.kaushal
7837413913
vipul.kaushal@sifycorp.
com
Mandeep Singh Sohal
9888032299
mandeep.baldev@sifycorp.
com
Neeraj Dogra
9872300793
Vinod Gupta
9958010585
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
18 NORTH varanasi 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
north@sifycorp.
com
ankit.pandey
8400702242
ankit.pandey@sifycorp.
com
Rajneesh Kumar Baiswar
8009228183
rajneesh.
Vinod Gupta
9958010585
ashish.tandon
9936749657
ashish.tandon@sifycorp.
com
Suman Das
8130300800
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
Page 5 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
19 SOUTH_AP hyderabad 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southap@sifycorp.
com
Shaik Chand Basha
8099621007
praveenkumar.gangadhar
9963119909
praveenkumar.
sarma.remella
9642991991
sarma.remella@sifycorp.
com
Chandra Sekhar
Mallampati
9642531456
mallampati.
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Govardhan K
9866176799
govardhan_k@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
20 SOUTH_AP kakinada 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southap@sifycorp.
com
Shaik Chand Basha
8099621007
praveenkumar.gangadhar
9963119909
praveenkumar.
sarma.remella
9642991991
sarma.remella@sifycorp.
com
Chandra Sekhar
Mallampati
9642531456
mallampati.
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Govardhan K
9866176799
govardhan_k@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
21 SOUTH_AP vijayawada 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southap@sifycorp.
com
Shaik Chand Basha
8099621007
praveenkumar.gangadhar
9963119909
praveenkumar.
sarma.remella
9642991991
sarma.remella@sifycorp.
com
Chandra Sekhar
Mallampati
9642531456
mallampati.
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Govardhan K
9866176799
govardhan_k@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
22 SOUTH_AP vizag 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southap@sifycorp.
com
Shaik Chand Basha
8099621007
praveenkumar.gangadhar
9963119909
praveenkumar.
sarma.remella
9642991991
sarma.remella@sifycorp.
com
Chandra Sekhar
Mallampati
9642531456
mallampati.
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Govardhan K
9866176799
govardhan_k@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
23 SOUTH_KA bangalore 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southka@sifycorp.
com
Ramesh Kumar S
9986755831
ramesh.siddhan@sifycorp.
com
krishnan.sankarnarayan
8902752077
krishnan.
sankarnarayan@sifycorp.
com
Rajesh G Dhadekar
9945501838
rajesh.dhadekar@sifycorp.
com
Raja Sekharam U
9962518664
Rajesh Kumar Siddam
9962587543
rajesh.siddam@sifycorp.
com
Atul Tufchi
9916110047
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
Page 6 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
raja.sekharam@sifycorp.
com
[email protected] [email protected]
24 SOUTH_KA belgaum 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southka@sifycorp.
com
Ramesh Kumar S
9986755831
ramesh.siddhan@sifycorp.
com
krishnan.sankarnarayan
8902752077
krishnan.
sankarnarayan@sifycorp.
com
Rajesh G Dhadekar
9945501838
rajesh.dhadekar@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Rajesh Kumar Siddam
9962587543
rajesh.siddam@sifycorp.
com
Atul Tufchi
9916110047
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
25 SOUTH_KA hubli 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southka@sifycorp.
com
Ramesh Kumar S
9986755831
ramesh.siddhan@sifycorp.
com
krishnan.sankarnarayan
8902752077
krishnan.
sankarnarayan@sifycorp.
com
Rajesh G Dhadekar
9945501838
rajesh.dhadekar@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Rajesh Kumar Siddam
9962587543
rajesh.siddam@sifycorp.
com
Atul Tufchi
9916110047
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
26 SOUTH_KA mangalore 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southka@sifycorp.
com
Ramesh Kumar S
9986755831
ramesh.siddhan@sifycorp.
com
krishnan.sankarnarayan
8902752077
krishnan.
sankarnarayan@sifycorp.
com
Rajesh G Dhadekar
9945501838
rajesh.dhadekar@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Atul Tufchi
9916110047
Rajesh Kumar Siddam
9962587543
rajesh.siddam@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
27 SOUTH_KA mysore 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southka@sifycorp.
com
Ramesh Kumar S
9986755831
ramesh.siddhan@sifycorp.
com
krishnan.sankarnarayan
8902752077
krishnan.
sankarnarayan@sifycorp.
com
Rajesh G Dhadekar
9945501838
rajesh.dhadekar@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Rajesh Kumar Siddam
9962587543
rajesh.siddam@sifycorp.
com
Atul Tufchi
9916110047
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
28 SOUTH_KL calicut 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southtnkl@sifycorp.
com
jayaprakash.narayanan
9746104349
jayaprakash.
praveen.sathyan
9895298257
praveen.sathyan@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
29 SOUTH_KL cochin 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
jayaprakash.narayanan
9746104349
jayaprakash.
praveen.sathyan
9895298257
praveen.sathyan@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Page 7 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
southtnkl@sifycorp.
com Ravi Ranjan
9884613838
30 SOUTH_KL trivandrum 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southtnkl@sifycorp.
com
jayaprakash.narayanan
9746104349
jayaprakash.
praveen.sathyan
9895298257
praveen.sathyan@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
31 SOUTH_TN chennai 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southtnkl@sifycorp.
com
Santhakumar R
9841772477
santhakumar.
Ashok T
9884283989
ashok.
hariharan.selvaraj
9940028929
hariharan.
Kumar P
9940019833
kumar.paulsamy@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
32 SOUTH_TN coimbatore 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southtnkl@sifycorp.
com
hariharan.selvaraj
9940028929
hariharan.
Ashok T
9884283989
ashok.
hariharan.selvaraj
9940028929
hariharan.
Kumar P
9940019833
kumar.paulsamy@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
33 SOUTH_TN madurai 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southtnkl@sifycorp.
com
farook.mohamed
8220043619
farook.mohamed@sifycorp.
com
Ashok T
9884283989
ashok.
hariharan.selvaraj
9940028929
hariharan.
Kumar P
9940019833
kumar.paulsamy@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
34 SOUTH_TN pondicherry 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southtnkl@sifycorp.
com
guru.kumaraguruparan
9944745111
guru.
kumaraguruparan@sifycor
p.com
Ashok T
9884283989
ashok.
raj.mohan
9500909002
hariharan.selvaraj
9940028929
Kumar P
9940019833
kumar.paulsamy@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
Page 8 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
hariharan.
35 SOUTH_TN trichy 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.
southtnkl@sifycorp.
com
vinoth.sathiah
9597228386
vinoth.sathiah@sifycorp.
com
Ashok T
9884283989
ashok.
hariharan.selvaraj
9940028929
hariharan.
Kumar P
9940019833
kumar.paulsamy@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
36 WEST ahmedabad 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Rahul Mohan Sawant
7738883959
shashank.gadekar
9987445011
shashank.
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
37 WEST aurangabad 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Nilesh B Pailwan
9819114628
pailwan.nilesh@sifycorp.
com
Ayaz Yasin Anwari Pathan
7506871725
Sachin Tukaram Pagare
9769205329
sachin.pagare@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
38 WEST baroda 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Rahul Mohan Sawant
7738883959
shashank.gadekar
9987445011
shashank.
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
39 WEST bhopal 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Mahesh Dattatray Pawar
9920041832
mahesh.pawar@sifycorp.
com
Makarand Sham Mulam
9967844180
makarand.sham@sifycorp.
com
Harpal Singh
9619195099
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
40 WEST goa 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
Rahul Mohan Sawant
7738883959
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Page 9 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
sot.west@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Ravi Ranjan
9884613838
41 WEST indore 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Mahesh Dattatray Pawar
9920041832
mahesh.pawar@sifycorp.
com
Makarand Sham Mulam
9967844180
makarand.sham@sifycorp.
com
Harpal Singh
9619195099
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
42 WEST jamnagar 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Rahul Mohan Sawant
7738883959
shashank.gadekar
9987445011
shashank.
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
43 WEST mumbai 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Swapnil H Gujar
9819077532
swapnil.gujar@sifycorp.
com
Pritam Pandurang
Birwadkar
8454849432
pritam.birwadkar@sifycorp.
com
Harpal Singh
9619195099
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
44 WEST nagpur 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Nilesh B Pailwan
9819114628
pailwan.nilesh@sifycorp.
com
Ayaz Yasin Anwari Pathan
7506871725
Sachin Tukaram Pagare
9769205329
sachin.pagare@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
45 WEST nasik 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Nilesh B Pailwan
9819114628
pailwan.nilesh@sifycorp.
com
Ayaz Yasin Anwari Pathan
7506871725
Sachin Tukaram Pagare
9769205329
sachin.pagare@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
Page 10 / 11
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
com com
46 WEST pune 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Nilesh B Pailwan
9819114628
pailwan.nilesh@sifycorp.
com
Ayaz Yasin Anwari Pathan
7506871725
Sachin Tukaram Pagare
9769205329
sachin.pagare@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
47 WEST raipur 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Mahesh Dattatray Pawar
9920041832
mahesh.pawar@sifycorp.
com
Makarand Sham Mulam
9967844180
makarand.sham@sifycorp.
com
Harpal Singh
9619195099
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
48 WEST rajkot 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Rahul Mohan Sawant
7738883959
shashank.gadekar
9987445011
shashank.
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
49 WEST surat 18004192929 /
+91-44-66022400
helpdesk@sifycorp.
com
sot.west@sifycorp.
com
Rahul Mohan Sawant
7738883959
shashank.gadekar
9987445011
shashank.
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
Gopalakrishnan R
9840855960
gopalakrishnan.
Ravi Ranjan
9884613838
Page 11 / 11
Escalation Matrix – Service Operation Global Network Management Center
1st Level Escalation ( Immediate )
Sify Global Helpdesk
Contact : 1800-419-2929 Option 1 / 044-66022400
E-Mail : [email protected] , [email protected] , [email protected]
Direct Land Line Contact Number : 044-22540671/ 73 / 74 / 75
For location based local number refer website http://ioninx.sify.net/ioni/index.php
2nd Level Escalation ( 30Min )
Parthiban S ( Senior Engineer ) Tamil Selvan (Team Lead )
Mobile : +91-9941330563 Mobile : +91-8220043774
E-Mail : [email protected] E-Mail : [email protected]
3rd Level Escalation ( 60Min / 120Min )
Kavitha S (Manager – GNOC) Rangaprabhu D (Manager – GNOC)
Mobile : +91-9841155055 Mobile : +91-9884133647
E-Mail : [email protected] E-Mail : [email protected]
4th Level Escalation ( 240Min )
Joseph Abraham (AVP – Network Operations) Anurag verma (VP – Network Operations)
Mobile : +91-9884070474 Mobile : +91-9999908877
E-Mail : [email protected] E-Mail : [email protected]
