Upload
others
View
1
Download
0
Embed Size (px)
Citation preview
ES4001 A001
1
ES4001 A001 Portfolio
Contents
Section 1………………………………………………………………………………………………………2-4
500 Word Essay………………………………………………………………………………………………………………………………2-3
Reference List……………………………………………………………………………………………………………………………………4
Section 2..…………………………………………………………………………………………………..5-28
i) Skills Wheel A…………………………………………………………………………………………………………………….5-7
Skills Wheel B…………………………………………………………………………………………………………………..8-10
ii) Key Learning Moments Information Literacy………………………………………………………………....11-13
iii) Harvard Referencing Tutorial………………………………………………………………………………………….14-15
iv) Discuss the Role of Research: Why is it Important?............................................................16-17
v) Use of Turnitin as a formative learning tool…………………………………………………………………….18-20
vi) Self-Management……………………………………………………………………………………………………………21-24
vii) Group Work…………………………………………………………………………………………………………………….25-26
viii) Residential Visits and Benefit to Education……………………………………………………………………..27-28
Reference List…………………………………………………………………………………………………………………29-30
Section 3………………………………………………………………………………………………………31-34
Reflective Essay…………………………………………………………………………………………………………………………….31-33
Reference List…………………………………………………………………………………………………………………………………….34
ES4001 A001
2
Section 1: 500 Word Essay
Identify a key skill/attribute that is needed to be an effective educator. Discuss the importance of this
skill/attribute.
Teachers working in mainstream schools must act in a multi-faceted role: they act as transmitters of
knowledge, authoritarian figures, role models and mentors (Lyon, 2014) to create a conducive learning
environment. Arguably, what is underpinning a teacher’s capacity to fulfil these roles is the ability to
empathise with their students. This essay will discuss the fundamental importance of empathy as a skill
for an effective educator by considering its positive effects on students’ attainment in exams, but more
importantly its driving potential to improve their motivation and confidence in the learning
environment.
Empathy can be defined as identifying with another person’s problems, coupled with the desire to
help them overcome their distress (Tausch and Hüls 2014, p. 136). In an education system where proxies
for success are equated with positive performance in tests and exams (Beard, 2016) the likelihood of
students feeling under pressure is apparent. Students have suggested that during this time they feel
‘insecure and are afraid of failure’ (Tausch and Hüls 2014, p. 141), but when they work alongside an
empathetic teacher grades and performance improve (Aspy, 1971). Seeing as so much emphasis is put
on results and progression, we can question the necessity for empathy to get students through
assessments and progress to the next stage of learning.
However, it is too simple to correlate linear improvement in performance with students being taught
by an empathetic teacher. The nature of the state system makes it difficult for empathy to have this
effect on attainment consistently (Cooper,2010): teachers ‘teaching to the test’ cannot always resonate
with individuals so pertinently. Likewise, an ‘effective’ teacher is not necessarily one who pushes
students through exams. Instead, the power of empathy in helping students to ‘develop more positive
attitudes towards themselves and towards schooling’ (Feshbach and Feshbach 2009, p85) is a better
indicator of its importance for effective educators: measurable achievement is commendable, but
developing affinity for learning will have longer-lasting and more meaningful effects. Consulting
humanist ideas about person-centred learning can support this: Rogers (1980) suggests ‘empathy gives
us that needed confirmation that [we do] exist as a separate valued person with an identity’. In turn this
has the capacity to improve students’ self-esteem and motivation to learn. Teachers who can
ES4001 A001
3
communicate the potential for solutions foster conducive learning environments where students are
less likely to engage in classroom conflict, feel more motivated and strive for personal success (Tausch
and Hüls 2014). The influence of Rogers’ work is interesting. Comparing educators with therapists
suggests they have substantial influence on aligning a student’s attitude to education. The role of
empathy within this allegory is paramount: the educator can generate trust in the classroom and offer
learners understanding and compassion. This relationship could be underpinning learners’ ability to
reflect and progress, not just in exams but as well-rounded, confident individuals.
In conclusion, empathy can be considered a required attribute for an effective educator because it
underpins the motivational relationship teachers have with their students. The effects of empathy are
primarily positive in the learning environment. Superficially, attainment in exams is an indication of this.
However, it is the constant reassurance that the educator is taking the student seriously personally and
academically that leads to short term success, but more importantly a long lasting and personalised
satisfaction with learning.
Word Count: 546
ES4001 A001
4
References
Aspy D.N. (1971). Helping and intellectual functioning. In R.R. Carkhuff (ed.), The Development of human
resources, education, psychology and social change. New York: Holt Rinehart and Winston
Beard, M (2016) The Purpose and Quality of Education in England Houses of Parliament, London.
Available at: https://www.parliament.uk/documents/commons-committees/Education/Keynote-
speech-from-Professor-Mary-Beard-Education-Committee-conference-13-September-2016.pdf
(Accessed: 14th October 2019)
Cooper, B. (2010) “In Search of Profound Empathy in Learning Relationships: Understanding the
Mathematics of Moral Learning Environments,” Journal of Moral Education, 39(1), pp. 79–99. Available
at https://glos.on.worldcat.org/oclc/615414541 (Accessed: 14th October 2019)
Feshbach N.D. and Feshbach S 2009 ‘Empathy and Education’ in Decety J and Ickes W (eds), The Social
Neuroscience of Empathy, London: The MIT Press
Lyon, H (2014) ‘Mentoring’ in Rogers, C, Lyon H and Tausch R On Becoming an Effective Teacher: person
centred teaching, psychology, philosophy, and dialogues with Carl R. Rogers and Harold Lyn London:
Routledge
Rogers C.R. (1980) A Way of Being Boston: Houghton Mifflin Company
Tausch, R and Hüls, R (2014) ‘Students cry out for empathy’ in Rogers, C.R., Lyon H and Tausch R., On
Becoming an Effective Teacher: person centred teaching, psychology, philosophy, and dialogues with Carl
R. Rogers and Harold Lyn London: Routledge
ES4001 A001
5
Section 2: Weekly Tasks for Appendices
i. Reflection of Skills Wheel A
This was a good way to start assessing my confidence in certain study skills. I found the process a bit
daunting because I feel like I am out of practise in a lot of the areas. When I look at my skills wheel, I
think there are a lot of things that I need to work on but understand that I will be able to hone and
develop these skills throughout the course.
I know that time management is one of my biggest weaknesses and it is a skill that I have struggled
with for a long time. I think the reason I score myself so low in this area is because I always feel up
against time and try to do too much. This could be because I do not discern effectively between the
‘urgency and importance’ (Adair and Allen, 2003, p. 27) of tasks and instead try to do everything to the
best standard all at once, instead of prioritising tasks in terms of their importance and/or time
immanency. My score in this area is key indication of my tendency to fall into the spillover process,
whereby my work starts to impact the time I have for myself. I will feel strain even when I am not
working, and it can also alter my behaviours (Staines, 1980 cited in Jones, Kinman and Payne, 2006 p.
185).
I recognise that I am better satisfied with my capabilities in more ‘practical’ areas, like teamwork and
problem solving because of my experience in the workplace. Previously, I think these were some of my
best qualities because I enjoy working with other people and coming together to achieve a common
goal, even when there are lots of different elements and pressures to consider. This might be because I
fall into the ‘finisher’ description, according to Belbin’s (2012) team roles: I like to get things done and
operate in regimented way, and this has had positive outcomes for me in a business setting. However, it
was difficult to think about myself this way in an academic context because I don’t have the same
certainty that I will reach a desirable outcome. Also, working without the same level of immediacy as I
am used to in the workplace could challenge me, given my worries about my own time management. I
will make it a priority to investigate effective teamworking strategies to ensure that I can work
cohesively and utilise the strengths I do think I have.
Upon reflection, it is interesting that I chose skills that overall, I am not too happy with and think I
could improve quite dramatically. I would like to start striking a balancing between being self-critical and
self-affirming (Cohen and Sherman, 2014). Perhaps one of my skills to develop should be self-efficacy: I
need to be convinced that I can successfully execute the steps to succeed (Bandura, 1977) and start to
ES4001 A001
6
build my self-confidence. I need to think about mistakes and weaknesses as opportunities to learn, not
as failures or shortcomings when I am tackling different types of problems (Walkup, 2011).
ES4001 A001
7
ES4001 A001
8
i. Reflection of Skills Wheel B
Approaching the skills wheel for the second time felt like a different process: I felt more competent to
assess my skillset having had the opportunity throughout the module to refine and reflect on my
capabilities. Overall, I felt like I had a better general understanding of each concept, so I was able to give
a much more confident assessment. There are still areas that I would like to work on during my degree
but, as I a result of work done on the module, I feel better equipped with ideas and skills to start
developing my abilities further.
Time management is a skill I will have to work on during the long term. A lot of the literature
surrounding time management made it seem like an attainable concept and I have tried to take away
some realistic strategies. For example, Cottrell’s (2013) suggestion to have 45minute reading periods
combined with active reading could be one way of helping me to tackle using time efficiently. I will be
concentrating on extracting key information or doing succinct tasks in short bursts with regular breaks, if
I apply this method. I did struggle with some of the ideas put forward by authors: I think that creating
elaborate time plans would be difficult for me because I am still working on realistically setting goals and
this might be counter effective.
I feel better satisfied with my team working skills in an academic environment now compared to when
I started. It was interesting to consider the different roles we took on in relation to Belbin’s model
(Belbin, 2012) and I was surprised by how many attributes are needed to develop an effective team. I
found I had to challenge myself to fill roles that I didn’t associate with initially, such as the co-ordinator,
because we were lacking an element of leadership. As a result, this has encouraged me to expand my
skills and participate in a ‘social’ role as well as a ‘thinking’ role (Belbin, 2012) and improve my ability to
adapt to the teamworking needs of others.
The skill I am most pleased to have improved is critical analysis. I have a clearer idea of what it means
to be critical and think that I have a better grasp of different ways to access this sort of analysis in my
writing. I feel more in control of critically analysing sources in relation to their semantic qualities but feel
I can also tap into more meaningful reading and consider associated debates (Goatly and Hiradhar,
2016) which will improve the shape and quality of my argument. In a broader sense I am pleased to have
improved in this area because it is a central skill capable of impacting my performance in other areas.
Critical analysis will keep the results of research focused towards the question, it will enable me to
construct more original arguments and will improve my ability to incorporate wider reading into my
ES4001 A001
9
work (Day, 2018). I would like to continue to improve this and consider ways which are more emphatic
in my writing.
Beyond the individual elements of learning for each skill, this process has prompted me to adopt a
growth mindset. I appreciate that these skills are not fixed: I can develop and change them with effort
and direction (Dweck, 2017). Having this mindset has helped me to improve my rating in most areas
because I have started to actively consider when I am making progress, even if it is at a slower pace.
However, I think this is the most important element I can take away from this activity and the module
overall because it will be useful for me when I face a setback or face other challenges (Elmore, 2016) to
remember that this is a process and I am still learning.
S1909375 – Eleanor Macdonald Hill ES4001 A001
10
ES4001 A001
11
ii. Key Learning Moments: Information Literacy
Search Strategies
One of the biggest problems I have when I start on an assignment is over-researching. I think this comes
out of wanting to get the broadest overview of a topic and make sure I haven’t missed anything.
However, in my attempt to find information I often end up being overwhelmed with sources – some of
which I can use and others I can’t but will insist on quickly looking at ‘just to make sure’. Reading the
section on search strategies has prompted me to think about searching for sources more efficiently, so I
am able select more relevant material.
I was interested to learn about the ways to optimise my searches. I wasn’t aware of Boolean Operators
and how helpful they are for refining searches (Fink, 2005). I think I will find the functions useful when I
want to filter out associated terms in my searches for widely research topics. For example, when I go on
to plan my essay for Psychology in Contexts, I may want to search behaviourism in a learning
environment and avoid results which contain references to behaviourism’s use in a business setting. I
know now that I can do this by using the NOT function. However, I will need to be wary of inadvertently
dismissing other potentially relevant information (Fink, 2005) because this could restrict exposure to
alternative views on the topic. I also hope to be more aware when I am looking for information and to
be proactive in filtering out results that don’t have relevance to my writing because this will save me
time and support the cogency of my argument during the planning stages and as I start to write an
assignment piece.
Similarly, learning about truncation and the use of quotation marks to respectively widen and narrow a
search (Bottomley, Pryjmachuk and Waugh, 2018a p. 79) has given me a better idea of how to go about
finding information during the research stage. I hadn’t appreciated before how helpful these search
features were and having taken some opportunities to practise using the functions, I have seen how
much more focused the results are. I hope implementing these skills will make my initial reading around
a topic more conducive to a focused essay plan.
I can see that breaking down the question into key concepts and proceeding to search those terms, or
descriptors will be helpful for me because it will help to focus my search from the beginning. This
immediate focus could reduce my chances of reading unnecessary material. Considering ways to refine
my searches in the initial research stages will be beneficial, but the idea of breaking down a question
into directive words, subject matter and limiting features, like dates or specific authors (University of
ES4001 A001
12
Birmingham Library Services, 2017) will underpin my ability to do this. Previously I have searched
blanket terms, like ‘social impacts of the French Revolution’ and then narrowed down search topics
based on lengthy initial reading. This was a time consuming and ineffective method, which had potential
to make me question what I was initially arguing. I will make it a priority to look at my question carefully,
and follow the suggested procedure: first searching the key concepts, then making notes and picking out
the main theorists and ideas directed towards a focused argument, and finally categorising my thoughts
and starting to plan the essay (University of Gloucestershire Library Services, 2019)
To summarise, this part of the tutorial has encouraged me to concentrate on search techniques when I
am starting the research process. I have considered different strategies, like truncation and Boolean
Operators, to help me optimise my searches when I am researching and started to consider ways that I
might go about implementing these ideas. Perhaps more importantly, I have thought about using the
question as a springboard for these searches. By breaking it down into key concepts, I will be able to
provide myself with good starting points for forthcoming stages of the research process.
Evaluating Sources
The section on evaluating sources introduced me to the CRAAP (Currency, Relevance, Authority,
Accuracy and Purpose) procedure (University of Gloucestershire Library Services, 2019) and I think this is
something I will need to practise. The sections on ‘purpose’ and ‘relevance’ were helpful because it has
given me good ground to reject sources and not take them at face value. I hadn’t considered the
purpose of different sources and why that would affect their relevance for research. For example, a
journal article focussing on a topic more specifically and using findings from current research may be
more useful than a book, which gives a broad overview, when we are trying to make an assertion about
recent adaptions to pedagogy.
I understood that the process of being critical involved questioning a source’s content and provenance
but found it difficult to consistently link it back to the main theme. For any source commentary to be
effectively included in essays I will need to think carefully about the value it will add to my overall
argument. In her guide Moore (2010 p. 103) points to a model adapted from Moore and Murphy (2005)
which pinpoints questions to be thinking about when handling source material. The point she raises
about using this as a checklist to sharpen ideas and ensure sources are well contextualised into the
essay is a concept I will continue to think about during the course. I think by having these thoughts I will
be able to draw more out of the source material and construct more formulated and meaningful
ES4001 A001
13
arguments. It will also help me to transition from descriptive to critical writing and therefore have more
scope for analysis and judgement when comparing ideas (Student Learning Development, University of
Leicester, 2009).
The process of fact checking is something that I will need to pay some attention to, as a way of
ensuring other author’s work is reliable and my research and writing will be accurate. The tutorial refers
to idea of fact checking in the context of newspapers and opinion pieces (University of Gloucestershire
Library Services, 2019). This will be important, especially when considering the impacts of changes to
educational policy on the public. However, I would argue that I should be fact checking more generally
when I am evaluating sources: making sure I am understanding the information correctly, but also using
reliable information. To be able to do this I could try and situate the author of the source within the
wider field and search for other works which mirror claims. To take this further I can identify if work has
been peer reviewed (Moore, 2010). It could also be useful to engage with counterclaims and challenge
general assumptions. It is easy to fall into confirmation bias in attempt to make an argument appear
more sound by favouring information that may confirm our original thoughts (Bennett, 2015), so it
would be helpful to check facts for their relevance and intended meaning to avoid this.
Key learnings from this section of the tutorial have prompted me to be astute when handling source
material for my assignments. I have thought about a procedure for evaluating sources and how this will
be useful for me when I am attempting to find the most relevant material. Alongside this, I have
considered how to use source material critically as a way of engaging with the themes of an assignment
brief and contextualising material to access more nuanced and analytic arguments. Learning about the
importance of fact checking has also taught me to be proactive in confirming claims by means of
comparing with other works, not just taking academically published sources at face value.
ES4001 A001
14
iii. Harvard Referencing Tutorial
Identify how correct referencing will help you to become a more skilful academic writer and reader of education.
The process of referencing serves several purposes in improving academic practice. In the tutorial
there were three key ideas I picked out: referencing is good way to indicate broader consideration of the
subject, integrate into the academic community and, most importantly, improve my ability to critically
engage with the content and come to my own justified conclusions.
Engaging with good referencing practice is an opportunity to show the reader that I have read around
the subject. Incorporating the ideas of others in the field will enable me to become a more skilful reader
of education because I will be framing my own arguments with relevant research. Examining reliable
sources of those well read, well reviewed and relevant within the field and establishing my own line of
argument will indicate to the reader that I am thinking critically about the subject (Neville, 2010) and
therefore engaging in the sector in a way that promotes objectivity and criticality (Bottomley,
Pryjmachuk and Waugh 2018b, p. 37).
I understood how referencing was a tool for avoiding plagiarism but had not considered the reasons
why this was so important. The tutorial put it into perspective that the work I produce at university is a
contribution to academia and I will be ‘situated in the educational knowledge community’ (Bottomley,
Pryjmachuk and Waugh 2018b, p. 91). It is important to cite those who have also contributed because
they have published work worthy of recognition and I would be challenging ethical academic practice if I
were to present any part of that work as mine. The seriousness of this had not occurred to me before,
but I can appreciate now that, at any level, poor practice is a disservice to the original author and
myself. In turn, this will make me a more skilful academic writer because I will have to accurately
summarise ideas and use them to support or challenge the lines of argument I present.
Most importantly, though, I think the link between referencing and the capacity to write critically is
what I should focus on to become a more skilful reader of education. I will be able to show readers that I
have successfully applied my knowledge and carefully considered my assertions (Pears and Shields,
2019) in relation to the evidence. More importantly, the ability to use sources as a means of challenging
lines of argument or synthesising previous ideas will help me to develop my analysis and overall
evaluation (Neville, 2010). This will also be an essential long-term skill as it will help me to become a
well-rounded reader of Education.
ES4001 A001
15
Overall, it was clear that correct referencing has three key benefits to improve my academic writing
and help me become a more skilful reader of education. Good referencing will indicate how my
arguments have been developed from wider reading. It is also integral for supporting me as I integrate
into the academic community and will be instrumental in avoiding allegations of plagiarism. Ultimately,
good referencing will extend opportunity for critical engagement with the question: I will be able to
build my argument with a sense of originality and credibility.
ES4001 A001
16
iv. Discuss the role of research: why is it important?
As a result of the session on effective research I have started to consider the nature of the research
process and how this will be important for the study of education. The session indicated how effective
research will affect the way I approach writing assignments and the preceding planning stages.
Alongside this, it emphasised that research is the opportunity to engage with wider material and start to
contextualise thoughts within the broader field in order to improve the credibility of argument.
Ultimately, however, the central role of the research process is turning initial preconceptions into
plausible arguments and exploring knowledge as a way of advancing what we know about a subject
(Moore, 2010). In an undergraduate context this is integral to developing original responses to
assignment briefs.
Conceptualising research as a ‘process’ is key to understanding its importance because it distinguishes
it from different types of reading or learning. It is interesting to think of it as a ‘deliberative…complex
and [messy] process’ (Cohen, Manion and Morrison 2017 p. 3) and enables us to build up a justification
for our withheld views. Research is self-correcting and open for validation and scrutiny by others in the
academic community (Sharp, 2009). This constant review process is important because ideas have
potential to become more rounded and original in attempt to tackle different questions. Characterising
research as a strategic is also useful: the process is comprised of thinking and actioning processes which
are logical and well-reasoned within the remits of the question (DePoy and Gitlin, 2016). This will be
paramount for shaping the parameters for the question during the planning stages and helping us to
arrive at dependable conclusions (Sharp, 2009).
Perhaps most importantly, research is vital for building up more comprehensive knowledge and
understanding for each point a search question aims to answer. The process will provoke deeper
understanding of theories and the capacity to find relevant examples to evidence assertions, which are
central elements in devising a response. Huff (2009, cited in Cohen, Manion and Morrison 2017)
suggests that use of theories will promote comparison and analysis of data. In turn this will direct
research’s course into answering the ‘why’ and ‘how’, not just the ‘what’ of a given topic and will
supports ability to explain (Bacharach, 1989, cited in Cohen, Manion and Morrison, 2017, p. 69).
Research’s importance here is in how it can aid understanding of these theories and to contextualise
them in the rest of the field. Without a thorough process it would prove difficult to present meaningful
and analytical, rather than descriptive, work. Subsequentially, means for critical analysis in the writing
process are developed.
ES4001 A001
17
The role of research also lies in the way that affirming and juxtaposing views are examined during the
process, and this is the point at which an argument will develop. The underpinning element of this is the
way that research can improve the validity of claims on either side of the argument (Walliman, 2011)
and can offer opportunity for stronger analysis. Thinking about the different perspectives and reviewing
literature will contribute to the direction of an assignment (Moore, 2010). It allows us to pursue
different lines of enquiry and access more nuanced ideas. This is important in the education sector
because there are multi-faceted views on different topics and there is constant development (Bartlett
and Burton, 2016). Therefore, carefully structured and directed research is important for harnessing
relevant ideas, which can help us to pursue and develop our understanding in the face of specific
contemporary issues.
In conclusion, the role of research is essential to direct and support lines of enquiry. Thinking of it as a
strategic and systematic process means that we can develop comprehensive knowledge, harness
theories and pursue critical analysis in our writing. This is vital if work is to be considered a valid and
credible contribution to the field. Similarly, the research process is a way of finding views which support
and challenge initial thoughts. As a result, we can validate claims and potentially confirm our thoughts in
a way which means they can credibly stand up in the sector.
ES4001 A001
18
v. How has the process of using Turnitin led you to edit the piece into a final draft anddeveloped your understanding of the implications of referencing and plagiarism?
ES4001 A001
19
I was really pleased with the results of my Turnitin report because after receiving feedback on my
first draft, I made it a priority to check my references and ensure I had used them correctly and
effectively in my work. Initially I was concerned with the percentage but noticed after review that
this was a result of the ‘exclusions’ listed at the bottom of the report. My quotations and references
were included in the check, so the score is not a reflection of my 500 words.
The feedback for my first draft surrounding referencing was to ensure that my in-text citations
were correctly formatted using the relevant Harvard conventions. I worked through this by checking
each citation carefully and looking to the Cite Them Right (Pears and Shields, 2019) guide suggested
by the library. Working through this made me think about the importance of consistency in the
referencing process. There seems to be variations on the Harvard template in terms of italics,
commas and use of parenthesis but the only ‘rule’ is that it must be consistent (Student Learning
Development, University of Leicester, 2009). It was interesting to see that the references on my
reference list were flagged up on my Turnitin report. They had been referenced in the same way to
lots of other student references in submitted papers, which could be an indication that I had been
able to reference correctly and consistently.
The process of putting my draft through Turnitin did raise some questions about the overall
integrity of my work during the editing process. This was because I was concerned about my abilities
to paraphrase: I wasn’t confident in my comprehension of some of the material before submitting
my first draft to my tutor. In terms of the implications of referencing and plagiarism this was a worry
because I understand that poor paraphrasing can lead to accidental plagiarism. When I was
rereading my work and checking over my paraphrasing, the work I completed could compared to
ideas ‘knowledge telling’ and ‘knowledge transforming’ as suggested by Hirvela & Du (2013, cited in
Esain, 2015 p. 4): I was making sure that my paraphrasing was accurate in line with the original ideas
(telling), but also using the information I had found to develop my point (transforming).
ES4001 A001
20
In terms of editing my first draft into the final version, my tutor also pointed out that I needed to
take the analysis of one of my sources a little bit further. What this has taught me about the
implications of referencing is that it is not just a means of ‘name dropping’, but rather it is a way of
signposting into further analysis and developing the argument. When I was re-drafting it was clear
that I there was potential for me to utilise this source more effectively to improve the originality of
my point (Creme and Lea, 2008) by building on the commentator’s ideas and linking it back to the
wider theme of empathy as an integral skill for an effective educator.
In summary, there were three main things I took from this process: the idea of consistency as a
good indication of strong referencing with attention to detail. Making sure that paraphrased ideas
are solidly constructed to convey the intended meaning as well as having capacity to add something
to the argument overall. Finally, using references as a means of signposting and making room for
further analysis to improve the originality of my work.
ES4001 A001
21
vi. Self-ManagementWrite a reflection on the two areas you think need the most attention during your firstyear of university.
The two self-management areas I need to focus on during my first year of university are time
management and emotional management. When I reflect on my first ‘time wheel’ [figure 1], I would
argue that the two are interlinked because I often find myself struggling with time, due to
perfectionistic tendencies and the inability to recognise and control emotions I have surrounding my
workload. Quite often this will have a substantial impact on the way that I am managing other areas
too.
I am not confident about the ways I can use my time most effectively and I think I run into all three
of the ‘big time management issues’ suggested by Moore (2010, p135): perfectionism,
procrastination and being unrealistic when planning. Of the suggestions Moore makes for the cause
of each of these shortcomings, the one I run into most consistently is that I do not know how to
realistically set expectations for myself. As a result of this I find it difficult to know what is ‘enough’:
my priority is so firmly placed with my academic work, that a lot of other aspects are made
secondary. This is something I will need to pay attention to at university because if I am not being
realistic, I will find it difficult to make reasonable progress and cope with stress. To move away from
unrealistic planning and the related sense of perfectionism it might be beneficial to concentrate on
goal setting. Actively setting well thought out (SMART) goals is one way for me to mobilise my time
and stay focused (Locke et al 1981, in Clough and Strycharcyzk, 2015). Being able to handle this
aspect of time management will help me to feel more in control (Cottrell 2013, p. 121) and capable
of achieving various tasks.
The other specific element of time management I feel needs attention at university if efficient use
of time. Again, my time wheel is an indication of this: I am spending very little time socialising and
relatively little time sleeping partly because I feel the need to be working on academic tasks.
However, within the hours that I am ‘studying’ I know that not all that time is used in the most
effective way. To overcome this, I can think about taking regular, worthwhile breaks and minimising
distractions (Cottrell, 2013). Alongside this, it could be useful to think about maximising high quality
output. I can do this by considering when I am most productive, which environments work for me
and planning my day in a way that accommodates when different cognitive functions are at their
peak (Adair and Allen, 2003). The lack of time I allow for relaxing, playing sports or socialising could
also impact efficient output because I am not allowing time for ‘recovery’. As indicated in my second
‘time wheel’ [figure 2], this is something I would like to work on. Making time for these things has
ES4001 A001
22
potential to make me feel happier and more content, which could positively affect my ability to
perform better when I do sit down to work (Clough and Strycharcyzk, 2015 p. 21).
Alongside my time management it is essential that I work on my emotional management at
university. Good emotional management will mean I have the capacity to effectively reflect on the
quality of work and make allowances for myself. I will be able to take an internal locus of control and
a proactive attitude when adjusting to new challenges, meaning that I can project forward and
remain buoyant when working on different academic tasks (ahmed Shafi et al 2017).
This buoyancy will be particularly important when I am receiving feedback and taking time to
notice what I did well, as well as areas I need to improve on for next time. Currently, I find it difficult
to take the emotion out of this interaction and often see constructive feedback as an indication that
I didn’t try hard enough, or that I didn’t really understand after all. However, the key differentiation
does stand in that assessment grades and comments are meant to be seen as ‘feedback and not
personal judgements’ (Brown, Harris and Harnett, 2014), so I would do well to remind myself of the
separation. This will need attention in my first year at university because I will then be able to use
feedback as means to improve my abilities and become a better reader of education.
As a result of my reflection on two areas I need to improve during my first year of university, I can
see that I need to make the effort to carefully plan my time and leave room for thinking and
reflecting. I will need to pay attention to structuring my time in a way that is conducive to learning:
realistically setting goals and allowing priority to be relatively distributed between work and play
(Adair and Allen, 2003). To aid this process and I can consider utilising different strategies to take
control of my emotional reaction to work and improve my emotional management. I will need to use
feedback instrumentally to help me develop my confidence and identify strengths and weaknesses
in my work processes.
ES4001 A001
23
S1909375 – Eleanor Macdonald Hill ES4001 A001
24
24
ES4001 A001
25
vii. How do you contribute to effective group work? How could you develop this area ofyour studies?
My contribution to group work is dependent on external factors, like the context in which a group
is functioning and the dynamic I have with other members. For the purpose of this reflection I will
consider how I was able to contribute effectively in my presentation group for the module and
consider ways in which I could adapt to improve the overall effectiveness of the team.
My key priority when working in a group is making sure that all contributions are directed towards
the brief. Reflecting on this with consideration of Belbin’s team roles (Belbin, 2012) I would argue
that my primary contribution falls into the description of the ‘finisher’. I am conscientious of details
and analytical of ways in which we can improve the project to meet criteria. On the one hand this
was an effective contribution as it kept the group focused on the main purpose of the task.
Throughout the process, I was able to make suggestions for changes conducive to developing high
standards, and for this to be effective I had to be committed and offer my best efforts consistently
(Stacey, 2009).
According to Adair (1986, in Maier and Price, 2007 p. 132), this is one aspect of developing a high
functioning team. However, there are further factors that I will need to develop for this to be wholly
effective. For example, the dimension of this ‘finisher’ quality which resonates with perfectionistic
tendencies made it difficult for me to delegate more general tasks to the rest of the group because I
was intent on ensuring the ‘final touches’ were of a specific standard (Belbin, 2012). I am aware that
this could have been frustrating for other members of the team who were content with the overall
effect and could potentially consider over-astute attention to detail to be frustrating or anxiety
provoking. To reduce this feeling within the group I could think about developing my ‘teamworker’
qualities (in relation to Belbin’s definition) and focus on being perceptive of others and co-operative.
To do this I could be proactive in encouraging joint decisions, rather than accepting whole
responsibility for certain tasks.
My ability to feedback to the group fairly and objectively is another way I think I contributed
effectively to group work. I instigated a review process, whereby we presented ideas to one another
and then thought about what our next steps could be. Honey and Mumford’s (1992) model of
learning styles can go to demonstrate this further: I have a pragmatic approach, so like to see the
practical benefits of ideas for the good of the overall project and would feedback in a way that
promoted focused results. However, this was sometimes ineffective if we lost sight of the project’s
focus, could not agree on final actions based on feedback and did not want to disrupt the friendly
team atmosphere. I could develop this to be more effective by concentrating on my interpersonal
behaviour and communication with other members of the group (Maier and Price, 2007). To be able
ES4001 A001
26
to do this I could think about best practices for delivering feedback as a group, such as taking the
initiative to ask questions and open up opportunities for discussion (Levin, 2004), making a pros and
cons table, or having a collectively collated list of questions that we all review. I could also reflect on
ways to be more constructive when the team in concentrating on the social dynamic, not just focus
energies on the ‘work-based element’ (Levin, 2004), as this will improve our sense of trust to share
useful feedback.
Upon reflection, I can see my ability to effectively contribute to group work relies on me
understanding my strengths and understanding how that can affect team’s performance.
Recognising this in myself and in others will help to identify where there are gaps in the team roles,
and then adapting accordingly will produce results. My main strengths are attention to detail and
having the ability to analyse and refine, which is important for keeping projects on task. However,
developing my skillset beyond this and focusing on co-operation and more collaborative
communications will help me to become a more effective team member.
ES4001 A001
27
viii. Write your thoughts about the benefits of residential visits within the context ofeducation. You may also reflect on the positives and negatives of your own experienceof residential visits from your educational experience.
Residential visits within the context of education have potential to be an effective mode of
learning (Fuller et al, 2014). It Is clear, based on the module’s associated residential visit, that taking
learning outside of the traditional classroom environment creates opportunities for team building,
further engagement with current learning and means to learn by doing (Berry, 2011) as a result of
reflecting on the experiences during a visit. By examining experiences during the Oakraven
residential this piece will attempt to identify the extent of these benefits within the context of the
BA Education course.
One of the most important benefits attached to residential visits is team building. The
opportunities during the Oakraven residential to participate in activities working in smaller groups,
larger groups and as a whole class prompted individuals to adopt different roles and open-up to one
another. For example, the whole class activities of ‘most likely to’ and the ‘untangling game’
generated humour between colleagues and the ‘ghost hunting’ was a chance to offer each other
support. Resultantly this started to break down barriers and personal awareness and awareness of
other began to develop (Berger, 1991), meaning that a sense of community was established where
individuals appeared friendly and empathetic. This is particularly important in an educational
context because fostering this type of community can be vital for collaborative projects and peer-to-
peer learning (Sampson and Cohen, 2001). It is likely that, as a group, we will be better suited to
working in teams with each other and being able to offer support throughout the course.
Residential visits are also beneficial in the way that they can initiate a deeper engagement with
learning (Fuller et al, 2014). Experiences on the trip, like the scavenger hunt to Mitcheldean and
building our bug houses, were engaging because I don’t get to experience them often and they were
located in unique spaces, far removed from a classroom setting. Alongside this, the competitive
elements made me want to participate fully and enjoy the activity. However, there were some
activities that I did not enjoy on the same level and this provoked a lesser extent of engagement.
This can be likened to ideas of relevant activities evoking emotional reactions and in turn making
experiences more meaningful (Fuller et al, 2014). This is a clear indication of residential’s benefits in
the context of education. If learners can associate some genuine meaning or a good experience with
moments of learning, the likelihood of extended engagement and motivated interest could be
increased. For the specific benefit of the course, we will have experiences to draw upon when we
are seeking examples of use of skills.
ES4001 A001
28
The benefit of residential visits can be extended further when thinking about the way in which
experiences will transform knowledge and facilitate learning (Kolb, 1984, cited in Beard and Wilson,
2013). The residential provided experiential stimulus for us to reflect on the new knowledge
surrounding personal development that was covered during the module, like time management,
teamwork and emotional management. As an example, working in teams to cook meals required us
to engage with the knowledge about teamwork and time management, consciously or
subconsciously, and find ways to make progress. The fact that we were able to do this could be an
indication of consolidated learning and this is beneficial for our overall understanding of the new
concepts covered in Education BA so far.
In summary, residential visits within education certainly have their benefits. They are an
opportunity to reflect on previous learning done and offer chances for new experiences to benefit
learning, or motivation to learn. Beyond this, they offer a space for colleagues to work alongside one
another and break down barriers, which is beneficial for creating a conducive working environment.
In combination these factors can go some way in supporting students to consolidate their learning
and offer room for reflection and consideration of next steps.
ES4001 A001
29
References
Adair, J.E. and Allen, M. (2003) Concise Time Management and Personal Development. London: Thorogood Publishing LTD ahmed Shafi, A., Hatley, J., Middleton, T., Millican, R. & Templeton, S. (2017) 'The role of assessment feedback in developing academic buoyancy’. Assessment & Evaluation in Higher Education 43(3) pp.1-13 Available at: https://doi.org/10.1080/02602938.2017.1356265 Bandura, A. (1977) ‘Self-efficacy: Toward a Unifying Theory of Behavioural Change’ Psychological Review, 84(2), pp. 191-215. Available at: http://dx.doi.org.glos.idm.oclc.org/10.1037/0033-295X.84.2.191 Bartlett, S. and Burton, D. (2016) Introduction to Education Studies. London: Sage Publications Limited Beard, C. and Wilson, J.P. (2013) Experiential Learning. London: Kogan Page Belbin, M.R. (2012) Team Roles at Work. London: Routledge Bennett, T. (2015) Teacher Proof: why research in education doesn’t always mean what it claims, and what you can do about it. London: Routledge Berger, M. (1991) ‘BREAKING DOWN BARRIERS PART 1: INTER-DEPARTMENTAL TEAM BUILDING’ Industrial Commercial Training (23)2 pp. 24-30. Available at: https://doi-org.glos.idm.oclc.org/10.1108/00197859110135334 Berry, M (2011) ‘Learning and Teaching in Adventure Education’ in Berry, M. and Hodgson, C. Adventure Education. London: Routledge pp. 63-83 Bottomley, J., Pryjmachuk, S., and Waugh, D. (2018a) Studying for your Education Degree Critical Study Skills. London: Critical Publishing Bottomley, J., Pryjmachuk, S., and Waugh, D. (2018b) Academic Writing and Referencing for your Education Degree Critical Study Skills. London: Critical Publishing Brown, G.T., Harris, L.R and Harnett, J.A. (2014) ‘Understanding classroom feedback practices: a study of New Zealand student experiences, perceptions and emotional responses’ Educational Assessment, Evaluation and Accountability (26)2 pp.107-133. DOI:10.1007/s11092-013-9187-5 Clough, P. and Strycharcyzk, D. (2015) Developing Mental Toughness. London: Kogan Page Cohen, L., Manion, L. and Morrison, K. (2017) Research Methods in Education. London: Routledge Cohen, G. and Sherman, D. (2014) ‘The Psychology of Change: Self-Affirmation and Social Psychological Intervention’ The Annual Review of Psychology, 65, p.336-7 Available at: https://ed.stanford.edu/sites/default/files/annurev-psych-psychology_of_change_final_e2.pdf (Accessed 12th October 2019) Cottrell, S. (2013) The Study Skills Handbook. London: Palgrave Macmillan Creme, P. and Lea M. R. (2008) Writing at University. Maidenhead: Open University Press Day, T. (2018) Success in Academic Writing. London: Palgrave DePoy, E. and Gitlin, L. (2016) Introduction to Research; understanding and applying multiple strategies. St. Louis: Elsevier Dweck, C.S. (2017) Mindset, revised edn. London: Robinson Elmore, K. (2016) ‘Encouraging Growth Mindsets’, Act for Youth Centre of Excellence. Available at: http://www.actforyouth.net/resources/pm/pm_encourage-mindset_0516.pdf (Accessed: 2nd November 2019) Esain, A. (2015) English for Academic Purposes: The Challenge of Paraphrasing. Thesis Paper. Universidad del Páis Vasco. Available at: http://hdl.handle.net/10810/21256 (Accessed: 28th October 2019) Fink, A. (2005), Conducting Research for Literature Reviews from the Internet to Paper. London: Sage Publications Fuller, M., Gilbert, L., Palmer, S. and Rose, J. (2013) ‘Active Engagement, Emotional Impact and Changes in Practice Arising from a Residential Field Trip.’ International Journal of Early Years Education, (21)1 pp. 22–38., doi:10.1080/09669760.2013.771320.
ES4001 A001
30
Goatly, A. and Hiradhar, P. (2016) Critical Reading and Writing in the Digital Age. Abingdon: Routledge Honey, P. and Mumford, A. (1992) The manual of learning styles. Maidenhead: P. Honey. Jones, F. Kinman G. and Payne N. (2003) ‘Work stress and health behaviours: a work-life balance issue’ in Jones, F. Burke, R.J. and Westman, M. (eds.) Work-Life Balance: a psychological perspective. Hove: Psychology Press, pp. 185-215 Levin, P. (2004) Successful Teamwork! Maidenhead: Open University Press Maire, P. and Price, G. (2007) Effective Study Skills: Essential skills for academic and career success. London: Pearson Education UK Moore, S. et al. (2010) The Ultimate Study Skills Handbook. Maidenhead: Open University Press Neville, C. (2010) The Complete Guide to Referencing and Plagiarism. Maidenhead: Open University Press Pears, R. and Shields, G. (2019) Cite Them Right the essential referencing guide. London: Red Globe Press Sampson, J. and Cohen, R. (2001) ‘Strategies for Peer Learning: Some Examples’ in Boud, D., Cohen R. and Sampson, J. Peer Learning in Higher Education: Learning from and with each other. London:Kogan Page LTDSharp, J. (2009) Success with your Education Research Project. Exeter: Learning MattersStacey, M. (2009) Teamwork and collaboration in early years settings. Exeter: Learning MattersStudent Learning Development, University of Leicester (2009) ‘What is Critical Writing?’ Available at:https://www2.le.ac.uk/offices/ld/resources/study-guides-pdfs/writing-skills-pdfs/critical-writing-v1%200.pdf (Accessed: 22nd October 2019)Student Learning Development, University of Leicester (2009) ‘Referencing and Bibliographies’Available at: https://www2.le.ac.uk/offices/ld/resources/study-guides-pdfs/writing-skills-pdfs/referencing-bibliographies-v1.0.pdf (Accessed: 17th October 2019)Walliman, N. (2011) Research Methods: The Basics. London: RoutledgeWalkup, V. (2011) ‘The psychology of learning and education’ in Walkup, V. Exploring EducationStudies. London: Pearson Education Limited pp. 101-131University of Birmingham Library Services (2017), ‘A short guide to understanding your assignments’.Available at:https://intranet.birmingham.ac.uk/as/libraryservices/library/skills/asc/documents/public/Short-Guide-Understanding-assignment.pdf (Accessed 31st October 2019)University of Gloucestershire Library Services (2019), ‘Information Literacy Tutorial’, InformationLiteracy Tutorial: Using Information. Available athttps://digiknow.glos.ac.uk/mod/page/view.php?id=369 (Accessed 11th October 2019)
ES4001 A001
31
Section 3: Reflective Essay
Identify one area you have studied during this module that you consider to be a personal strength, and one area you consider needs to be improved.
Throughout the course there have been opportunities to develop existing skills and recognise new
ones to utilise during my studies. I have identified reflective practice as a personal strength but
would pinpoint academic buoyancy as an area for improvement. There does seem to be a
dissonance between the two skills: good reflective practice should enable me to critically engage
with my thought processes and develop (Barnett, 1992, cited in Brockbank and McGill, 2007), yet I
still struggle to ‘bounce back’ from setbacks in an academic setting (Smith, 2015) and this can be
limiting when trying to decide on effective action plans. This essay will examine why I identify these
skills this way and will consider how they could be developed independently and, potentially, to
benefit each other.
Reflective practice has been an integral part of the module. Consistently thinking about my
practice as a student has prompted me to consider this as a personal strength, because I have been
able to learn from experiences and make some relevant changes. In line with the reflective model
suggested by Kolb (1984), I have thought carefully about my current abilities, challenged my
attitudes to ways of learning and adapted as a result of new theories discussed, before considering
ways to act in the future. This was relevant for the skills wheel reflection tasks (see section 2i).
Reflecting meant I had a chance to make meaning out of the experiences in the module (Rodgers,
2002 cited in Lane, 2014). This meaning-making process can help me to work more effectively
because I am adapting my cognitive processing to make links and evaluate previous knowledge
(Roffey-Barensten and Malthouse, 2014). For example, as discussed in the second analysis,
reviewing previous knowledge of critical analysis and actively seeking out ways to improve, means I
now have a deeper and more rounded understanding.
However, I would like to develop this further by concentrating on the ‘experimenting’ element of
Kolb’s cycle (1984) and be more willing to try new strategies without the worry of potential results
holding me back. The act of testing revised understanding is what will help me to break through into
deeper learning and offer stimulus for the next stage of development (Mathieson, 2015). Deeper
learning can be described as relating content to broader contexts and using links to improve overall
understanding (Rubin et al, 2016); it is this capacity to engage with concepts and devise arguments
that are conducive to learning. This was especially relevant during the residential (see section 2vii)
where I was able to test ideas, like theories surrounding teamwork, to be able to complete the
learning cycle.
ES4001 A001
32
I also consider reflective practice a personal strength because I have started to adapt some
behaviours to optimise performance as a result of reflection. This has been useful when approaching
tasks like the presentation (see section vii). Identifying my strengths in this task meant I could
contribute more effectively to the team: I recognised that utilising my strong attention to detail
could benefit the result. Using this strength-based model of reflection allowed me to think more
creatively about my input and appreciate how my skills were relevant in the context (Gaye, 2011). A
way to develop this area of reflective practice could be to engage with further levels of self-analysis
and extend my critiques to thinking not just about one area, but how my understanding of certain
paradigms within education could be developed (Brockbank and McGill, 2007).
Despite actively engaging in reflective practice and attempting to think strategically about the
results of my new learnings, the fear of a failing has potential to hold me back. It has been suggested
that students who are ‘tough’ are likely to see learning in every outcome, whether it is successful or
not (Clough and Strycharczyk, 2015). However, I find it increasingly difficult to conceptualise
setbacks as tools for learning and use mistakes as a means of improving. This is a clear indication to
me that I need to develop me sense of academic buoyancy.
This became clear when I was writing about the areas of self-management (section vi). I recognised
that I will reflect on ideas and consider ways of progressing, but the emotions I attach to my studies
are limiting as they distract me from adopting reasonable strategies for change. A better grasp of
academic buoyancy would enable me to be more proactive rather than reactive in my responses to
setbacks (Martin and Marsh, 2008 p. 54). I would be able to become more action orientated (ahmed
Shafi et al, 2018) and reach reasoned decisions to move forward, rather than letting emotions
overwhelm my capacity to function. I could focus on my assessment literacy to improve my
evaluative skills against criteria or exemplars (Hawe and Dixon, 2017). By doing this I will better my
understanding of what is expected of me in an assessment and be able to move forward with more
certainty in addressing target areas.
I also consider academic buoyancy a weakness because I struggle to move on from everyday
academic setbacks with confidence. My personal judgement can be skewed by anxiety and feeling as
if I cannot take control of a situation to make reasonable changes. Turning to the 5C’s model put
forward by Martin and Marsh (2006) can help to demonstrate this. At this point in my personal
development I have established strong commitment to my studies and have found ways to co-
ordinate and plan tasks somewhat effectively. However, I am weaker at remaining composed,
feeling in control and moving forward confidently. For example, I was not confident to move beyond
setbacks we encountered during group work (section v) until they were perfectly resolved. Due to
lack of certainty about the overall quality, this ended up becoming an unproductive means of
ES4001 A001
33
working. To overcome this, I will need to work on my self-efficacy and find strategies to help me
reassess my personal judgement of how well I can overcome difficulties and create effective courses
of action (Bandura, 1977).
Overall, I recognise that reflective practice is one of my stronger skills. I understand the cycle of
reflection and have already started to notice the benefits of reflecting and making action plans for
relative changes. However, my biggest limitation in the cycle is carrying out the changes with
certainty, and this, I would suggest, is due to a weaker sense of academic buoyancy. I struggle with
day-to-day setbacks and see them as a generalisation of my ability, perhaps due to lack of
confidence. I hope to improve this by focusing on self-efficacy which, in turn, will make me a more
effective and composed learner.
Word Count: 1098
ES4001 A001
34
References
ahmed Shafi, A., Hatley, J., Middleton, T., Millican, R. & Templeton, S. (2017) 'The role of assessment
feedback in developing academic buoyancy’. Assessment & Evaluation in Higher Education 43(3)
pp.1-13 Available at: https://doi.org/10.1080/02602938.2017.1356265
Bandura, A. (1977) ‘Self-efficacy: Toward a Unifying Theory of Behavioural Change’ Psychological
Review, 84(2), pp. 191-215. Available at: http://dx.doi.org.glos.idm.oclc.org/10.1037/0033-
295X.84.2.191
Brockbank, A. and McGill, I. (2007) Facilitating Reflective Learning in Higher Education. Maidenhead:
Open University Press
Clough, P. and Strycharczyk, D. (2015) Developing Mental Toughness: Coaching Strategies to Improve
Performance, Resilience and Wellbeing. London: Kogan Page LTD.
Ghaye, T. (2011) Teaching and Learning through Reflective Practice London: Routledge
Kolb, D. (1984) Experiential Learning experience as a source of learning and development. New
Jersey: Prentice Hall
Lane, R., McMaster, H., Adnum, J. and Cavanagh, M. (2014) ‘Quality reflective practice in teacher
education: a journey towards shared understanding’ Reflective Practice International and
Multidisciplinary Perspectives, 15(4) pp. 481-494 DOI: 10.1080/14623943.2014.900022
Martin, A.J. and Marsh H.W. (2006) ‘Academic Resilience and its psychological and educational
correlates: a construct validity approach’ Psychology in the Schools 43(3) pp. 267-281, Available at:
doi/epdf/10.1002/pits.20149
Martin, A.J. and Marsh H.W. (2008) ‘Academic Buoyancy: Towards and Understanding of students’
everyday and academic resilience’ Journal of School Psychology (46) pp. 53-83. Available at:
doi:10.1016/j.jsp.2007.01.002
Mathieson, S. (2015) ‘Student Learning’ in Fry, H., Ketteridge, S. and Marshall, S. A Handbook for
Teaching and Learning in Higher Education. Abingdon: Routledge
Roffey-Barensten, J. and Malthouse, R. (2009) Reflective Practice in the lifelong learning sector.
Exeter: Learning Matters
Rubin, M., Scevak, J., Southgate, E., Macqueen, S., Williams, P. and Douglas, H. (2018) ‘Older
Women, deeper learning, and greater satisfaction at university: Age and gender predict university
students’ learning approach and degree satisfaction’ Journal of Diversity in Higher Education 11(1)
pp. 82-96 Available at: http://dx.doi.org/10.1037/dhe0000042
Smith, M. (2015) ‘From adversity to buoyancy’. The Psychologist 28(9) pp. 718 – 721 Available at:
https://web-a-ebscohost-com.glos.idm.oclc.org/ehost/pdfviewer/pdfviewer?vid=1&sid=cad75295-
bf12-4521-a70e-6232decb5686%40sdc-v-sessmgr02 (Accessed: 2nd November 2019)