Error Code List E 350-450

8/11/2019 Error Code List E 350-450

1/19

November 2003 TOSHIBA TEC 2 - 1 e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE

2. ERROR CODE AND SELF-DIAGNOSTIC MODE

2.1 Error Code List

One of the following error codes is displayed at the upper right of the screen while pressing the[CLEAR] button and the digital key [8] simultaneously when the CLEAR PAPER or CALLSERVICE symbol is blinking.

2.1.1 Jam

E010

E020

E030

E090

E110

E120

E130

E140

E150

E160

E190

E200

E210

Paper exit jam

Other paper jam

Paper misfeeding

Paper transport jam

Trouble-shootingError code Classification Contents

Jam not reaching the exit sensor : The paper which has passedthrough the fuser unit does not reach the exit sensor.Stop jam at the exit sensor: The trailing edge of the paper doesnot pass the exit sensor after its leading edge has reached thissensor.

Power-ON jam: The paper is remaining on the paper transportpath when power is turned ON.HDD abnormality causes jam: Image data to be printed cannotbe prepared.ADU misfeeding (Paper not reaching the registration sensor):The paper which has passed through ADU does not reach theregistration sensor during duplex printing.Bypass misfeeding (Paper not reaching the registration sensor):The paper fed from the bypass tray does not reach the registra-tion sensor.Upper drawer misfeeding (Paper not reaching the upper drawer

feed sensor): The paper fed from the upper drawer does notreach the upper drawer feed sensor.Lower drawer misfeeding (Paper not reaching the lower drawerfeed sensor): The paper fed from the lower drawer does notreach the lower drawer feed sensor.PFP upper drawer misfeeding (Paper not reaching the PFPupper drawer feed sensor): The paper fed from the PFP upperdrawer does not reach the PFP upper drawer feed sensor.PFP lower drawer misfeeding (Paper not reaching the PFPlower drawer feed sensor): The paper fed from the PFP lowerdrawer does not reach the PFP lower drawer feed sensor.

LCF misfeeding (Paper not reaching the LCF feed sensor): Thepaper fed from the LCF does not reach the LCF feed sensor.Upper drawer transport jam (Paper not reaching the registrationsensor): The paper does not reach the registration sensor afterit has passed the upper drawer feed sensor.Lower drawer transport jam (Paper not reaching the registrationsensor): The paper does not reach the registration sensor afterit has passed the upper drawer feed sensor.

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.2

Ch. 5.1.2

Ch. 5.1.2

Ch. 5.1.2

Ch. 5.1.2

Ch. 5.1.2

Ch. 5.1.2

Ch. 5.1.1

Ch. 5.1.1


2/19

e-STUDIO350/450 ERROR CODE AND SELF-DIAGNOSTIC MODE 2 - 2 November 2003 TOSHIBA TEC

E220

E300

E310

E320

E330

E340

E350

E360

E3C0

E3D0

E3E0

E400

E410

E420

E430E440

Paper transport jam

Cover open jam

Lower drawer transport jam (Paper not reaching the upperdrawer feed sensor): The paper does not reach the upper drawerfeed sensor after it has passed the lower drawer feed sensor.PFP upper drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensorafter it has passed the upper drawer feed sensor.PFP upper drawer transport jam (Paper not reaching the upperdrawer feed sensor): The paper does not reach the upperdrawer feed sensor after it has passed the lower drawer feedsensor.PFP upper drawer transport jam (Paper not reaching the lowerdrawer feed sensor): The paper does not reach the lowerdrawer feed sensor after it has passed the PFP upper drawerfeed sensor.PFP lower drawer transport jam (Paper not reaching the registra-tion sensor): The paper does not reach the registration sensorafter it has passed the upper drawer feed sensor.PFP lower drawer transport jam (Paper not reaching the upperdrawer feed sensor): The paper does not reach the upperdrawer feed sensor after it has passed the PFP lower drawerfeed sensor.PFP lower drawer transport jam (Paper not reaching the lowerdrawer feed sensor): The paper does not reach the lowerdrawer feed sensor after it has passed the PFP upper drawerfeed sensor.PFP lower drawer transport jam (Paper not reaching the PFPupper drawer feed sensor): The paper does not reach the PFPupper drawer feed sensor after it has passed the PFP lowerdrawer feed sensor.LCF transport jam (Paper not reaching the registration sensor):The paper does not reach the registration sensor after it haspassed the upper drawer feed sensor.LCF transport jam (Paper not reaching the upper drawer feedsensor): The paper does not reach the upper drawer feedsensor after it has passed the lower drawer feed sensor.LCF transport jam (Paper not reaching the lower drawer feedsensor): The paper does not reach the lower drawer feedsensor after it has passed the LCF feed sensor.Jam access cover open jam: The jam access cover has openedduring printing.Front cover open jam: The front cover has opened duringprinting.PFP side cover open jam: The PFP side cover has openedduring printing.ADU open jam: The ADU has opened during printing.Side cover open jam: The side cover has opened duringprinting.

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.3

Ch. 5.1.3

Ch. 5.1.3

Ch. 5.1.3Ch. 5.1.3



3/19


E450

E480E490

E491

E510

E520

E550

E711

E712

E713

E714

E721

E722

E723

E724

E725

E726

E731

E741

Cover open jam

Paper transport jam (ADU section)

Other paper jam

RADF jam

LCF side cover open jam: The LCF side cover has openendduring printing.Bridge unit open jam: The bridge unit has openend during printing.Job separator cover open jam: The job separator cover hasopened during printing.

Offset tray cover open jam: The offset tray cover has openedduring printing.Stop jam in the ADU: The paper does not reach the ADU exitsensor after it has passed the ADU entrance sensor.Jam not reaching the ADU entrance sensor: The paper does notreach the ADU entrance sensor after it is switchbacked in theexit section.Paper remaining jam on the transport path: The paper isremaining on the transport path when printing is finished(caused by a multiple paper feeding).Jam not reaching the original length sensor: The original fed from

the original feeding tray does not reach the original length sensor.Jam not reaching the registration sensor: The original fed fromthe original feeding tray does not reach the registration sensor.Stop jam at the original length sensor: The trailing edge of theoriginal does not pass the original length sensor after its leadingedge has reached this sensor.Feed signal reception jam: The feed signal is received even nooriginal exists on the original feeding tray.Jam not reaching the read sensor: The original does not reachthe read sensor after it has passed the registration sensor(when scanning obverse side) or the reverse sensor (when

scanning reverse side).Jam not reaching the exit sensor (during scanning): The originalwhich passed the read sensor does not reach the exit sensorwhen it is transported from the scanning section to exit section.Jam not reaching the reverse sensor (during scanning): Theoriginal which passed the read sensor does not reach thereverse sensor when it is transported from the scanning sectionto reverse section.Stop jam at the registration sensor: The trailing edge of theoriginal does not pass the registration sensor after its leadingedge has reached this sensor.

Stop jam at the read sensor: The trailing edge of the original does notpass the read sensor after its leading edge has reached this sensor.Transport/exit signal reception jam: RADF receives the trans-port/exit reception signal from the equipment when no original isat the exposure waiting position.Stop jam at the exit sensor: The trailing edge of the original does notpass the exit sensor after its leading edge has reached this sensor.Stop jam at the reverse sensor: The trailing edge of the originaldoes not pass the reversal sensor after its leading edge hasreached this sensor.

Ch. 5.1.3

Ch. 5.1.3Ch. 5.1.3

Ch. 5.1.3

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Trouble-shootingError code ContentsError code


4/19


Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4

Ch. 5.1.4Ch. 5.1.5 (1)

Ch. 5.1.5 (1)

Ch. 5.1.5 (1)

Ch. 5.1.5 (1)

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.1

Ch. 5.1.5 (4)

Ch. 5.1.5 (2)

Ch. 5.1.5 (2)

Jam not reaching the reverse sensor (during reverse feeding):The leading edge of the original does not reach the reversesensor when original is fed from the reverse section.Jam not reaching the exit sensor (during reverse feeding): Theoriginal does not reach the exit sensor after it has passed thereverse sensor when the original is exited from the reversesection.Jam access cover open: The jam access cover has openedduring RADF operation.RADF open jam: RADF has opened during RADF operation.Jam at the bridge unit transport sensor-1: The paper does notreach the bridge unit transport sensor-1 after it has passed theexit sensor.Stop jam at the bridge unit transport sensor-1: The trailingedge of the paper does not pass the bridge unit transportsensor-1 after its leading edge has reached the sensor.Jam at the bridge unit transport sensor-2: The trailing edge ofthe paper does not reach the bridge unit transport sensor-2after its leading edge has reached the bridge unit transportsensor-1.Stop jam at the bridge unit transport sensor-2: The trailingedge of the paper does not reach the bridge unit transportsensor-2 after its leading edge has reached the bridge unittransport sensor-2.Jam not reaching the job separator transport switch : The paperhas passed through the exit sensor does not reach the jobseparator transport switch.Stop jam at the job separator transport switch : The trailingedge of the paper does not pass the job separator transportswitch.Jam not reaching the offset tray transport switch : The paperhas passed through the exit sensor does not reach the offsettray transport switch.Stop jam at the offset tray transport switch : The trailing edge ofthe paper does not pass the offset tray transport switch.Punching jam: Punching is not performed properly.[MJ-1023/1024 (when MJ-6004 is installed)]Paper transport delay jam: The paper which has passed thebridge unit does not reach the inlet sensor.[MJ-1022/1023/1024] Paper transport stop jam:(1) The paper does not pass through the inlet sensor [MJ-1022/

1023/1024].(2) The paper has passed through the inlet sensor but does not

reach or pass the feed path sensor or processing tray sensor.[MJ-1023/1024]

RADF jam

Finisher jam(Bridge unit)

Job separator jam

Offset tray jam

Finisher jam(Puncher unit)Finisher jam(Finisher unit)

E742

E743

E860

E870E910

E920

E930

E940

E950

E951

E960

E961

E9F0

EA10

EA20

Error code Classification ContentsTrouble-shooting


5/19


EA30

EA40

EA50

EA60

EA70

EA80EA90

EAA0

EAB0

EAC0

EAD0

EAE0

EAF0

EB30

EB50

EB60

Power-ON jam:(1) Paper exists at the inlet sensor when power is turned ON.

[MJ-1022/1023/1024](2) Paper exists at the feed path sensor or processing tray

sensor when power is turned ON. [MJ-1023/1024]Door open jam:(1) The finisher has been released from the equipment during

printing. [MJ-1022](2) The upper/front cover of the finisher unit or the upper/front

door of the puncher unit has opened during printing. [MJ-1023/1024]

Stapling jam: Stapling is not performed properly.[MJ-1022/1023/1024]Early arrival jam: The inlet sensor detects the paper earlier thana specified timing. [MJ-1022/1023/1024]Stack delivery jam: It cannot deliver the stack of paper on theintermediary process tray to the stack tray. [MJ-1022]Stapling jam: Stapling is not performed properly. [MJ-1024]Door open jam: The delivery cover or the inlet cover hasopened during printing [MJ-1024].Power-ON jam: Paper exists at No.1 paper sensor, No. 2 papersensor, No.3 paper sensor, vertical path paper sensor ordelivery sensor when power is turned ON. [MJ-1024]Transport stop jam: The paper which passed through the inletsensor does not reach or pass No.1 paper sensor, No. 2 papersensor, No.3 paper sensor or delivery sensor. [MJ-1024]Transport delay jam: The paper which has reached the inletsensor does not pass through the inlet sensor. [MJ-1024]Print end command time-out jam: The printing has not finishednormally because of the communication error between the SYSboard and LGC board at the end of printing.Receiving time time-out jam: The printing has been interruptedbecause of the communication error between the equipmentand finisher when the paper is transported from the equipmentto the finisher.Stack return jam: It cannot load the paper which passed throughthe delivery roller on the intermediary process tray. [MJ-1022]Ready time time-out jam: The equipment judges that the papertransport to the finisher is disabled because of the communica-tion error between the equipment and finisher at the start ofprinting.Paper remaining on the transport path: The multiple feeding ofpreceding paper caused the misfeeding of upcoming paper.Paper remaining on the transport path: The multiple feeding ofpreceding paper caused the misfeeding of upcoming paper(redetection after no jam is detected at [EB50]).

Ch. 5.1.5 (2)

Ch. 5.1.5 (2)

Ch. 5.1.5 (2)

Ch. 5.1.5 (2)

Ch. 5.1.5 (2)

Ch. 5.1.5 (3)Ch. 5.1.5 (3)

Ch. 5.1.5 (3)

Ch. 5.1.5 (3)

Ch. 5.1.5 (3)

Ch. 5.1.5 (5)

Ch. 5.1.5 (5)

Ch. 5.1.5 (2)

Ch. 5.1.5 (5)

Ch. 5.1.1

Ch. 5.1.1


Finisher jam(Finisher unit)

Finisher jam(Saddle stitcherunit)

Other paper jam

Finisher jam

Finisher jam(Finisher unit)Finisher jam

Paper transport jam


6/19


2.1.2 Service call


C010

C040

C130

C140

C150

C160

C180

C1A0

C1B0

C260

C270

C280

Drive systemrelated service callPaper feeding

system relatedservice call

Scanning systemrelated service call

Ch. 5.1.6

Ch. 5.1.7

Ch. 5.1.7

Ch. 5.1.7

Ch. 5.1.7

Ch. 5.1.7

Ch. 5.1.7

Ch. 5.1.7

Ch. 5.1.7

Ch. 5.1.8

Ch. 5.1.8

Ch. 5.1.8

Main motor abnormality: The main motor is not rotating normally.

PFP motor abnormality: The PFP motor is not rotating normally.

(the case that paper can be fed from any drawer except thePFP)Upper drawer tray abnormality: The upper drawer tray motor isnot rotating or the upper drawer tray is not moving normally.(the case that paper can be fed from any drawer except theupper drawer)Lower drawer tray abnormality: The lower drawer tray motor isnot rotating or the lower drawer tray is not moving normally. (thecase that paper can be fed from any drawer except the lowerdrawer)PFP upper drawer tray abnormality: The PFP upper drawer tray

motor is not rotating or the PFP upper drawer tray is not movingnormally. (the case that paper can be fed from any drawerexcept the PFP upper drawer)PFP lower drawer tray abnormality: The PFP lower drawer traymotor is not rotating or the PFP lower drawer tray is not movingnormally. (the case that paper can be fed from any drawerexcept the PFP lower drawer)LCF tray motor abnormality: The LCF tray motor is not rotatingor the LCF tray is not moving normally. (the case that paper canbe fed from any drawer except the LCF)LCF end fence motor abnormality: The LCF end fence motor is

not rotating or the LCF end fence is not moving normally. (thecase that paper can be fed from any drawer except the LCF)LCF transport motor abnormality: The LCF transport motor isnot rotating normally. (the case that paper can be fed from anydrawer except the LCF)Peak detection error: Lighting of the exposure lamp (white refer-ence) is not detected when power is turned ON.Carriage home position sensor not turning OFF within aspecified period of time: The carriage does not shift from itshome position in a specified period of time.Carriage home position sensor not turning ON within a speci-

fied period of time: The carriage does not reach to its homeposition in a specified period of time.


7/19


Thermistor or heater abnormality at power-ON: Abnormality ofservice call the thermistor is detected when power is turnedON or the temperature of the fuser roller does not rise in aspecified period of time after power is turned ON.Heater abnormality after abnormality judgment: The temperature

of the fuser roller has exceeded the range of control (in this case,the main switch turns OFF automatically) or does not even reachthe range.Thermistor abnormality during printing: Abnormality of the ther-mistor is detected during printing.IH initialization or IH power voltage abnormality: The AC input isnot applied to the IH control circuit normally, or the input voltageis too high/low.Overheating of IGBT: The temperature of the IGBT rises abnor-mally.IH control circuit or IH coil abnormality: Abnormality is detected

in IH control circuit or IH coil is broken/shorted.RADF I/F error: Communication error has occurred between theRADF and the scanner.Communication error between Engine-CPU and IPC boardCommunication error between IPC board and finisherEEPROM initialization error: EEPROM is not initialized normallywhen performing the code 05-356.Fan motor abnormality: The fan motor is not rotating normally.Read sensor adjustment error: The read sensor cannot beadjusted normally when performing the code 05-356.Original length sensor adjustment error: The original length

sensor cannot be adjusted normally when performing the code05-356.Engine-CPU abnormality

High-voltage transformer abnormality: Leakage of the maincharger is detected.Polygonal motor abnormality: The polygonal motor is notrotating normally.H-Sync detection error: H-Sync detection PC board cannotdetect laser beams.Delivery motor abnormality: Delivery motor or delivery roller is

not rotating normally. [MJ-1022]Tray 1/Tray 2 shift motor abnormality: Tray 1/Tray 2 shift motoris not rotating or delivery tray is not moving normally.[MJ-1023/1024]

Ch. 5.1.9

Ch. 5.1.9

Ch. 5.1.9

Ch. 5.1.9

Ch. 5.1.9

Ch. 5.1.9

Ch. 5.1.10

Ch. 5.1.10Ch. 5.1.10Ch. 5.1.11

Ch. 5.1.11Ch. 5.1.11

Ch. 5.1.11

Ch.5.1.14

Ch. 5.1.14

Ch. 5.1.12

Ch. 5.1.12

Ch. 5.1.13

Ch. 5.1.13

Fuser unit relatedservice call

Optional commu-nication relatedservice call

RADF relatedservice call

Circuit relatedservice callProcess relatedservice callLaser optical unitrelated service call

Finisher related

service call

C410

C440

C450

C470

C480

C490

C550

C570C580C730

C810C820

C830

C940

C970

CA10

CA20

CB20

CB30



8/19


Rear aligning plate motor abnormality: Rear aligning platemotor is not rotating or aligning plate is not moving normally.[MJ-1023/1024]Staple motor abnormality: Staple motor is not rotating or stapleris not moving normally. [MJ-1022/1023/1024]Stapler shift motor abnormality: Stapler shift motor is notrotating or staple unit is not moving normally. [MJ-1023/1024]Backup RAM data abnormality:(1) Abnormality of checksum value on finisher controller board

is detected when the power is turned on. [MJ-1023/1024](2) Abnormality of checksum value on punch driver board is

detected when the power is turned on. [MJ-1023/1024(when MJ-6004 is installed)]

Paper pushing plate motor abnormality: Paper pushing platemotor is not rotating or paper pushing plate is not movingnormally. [MJ-1024]Stitch motor (front) abnormality: Stitch motor (front) is not rotatingor rotary cam is not moving normally. [MJ-1024]Stitch motor (rear) abnormality: Stitch motor (rear) is not rotatingor rotary cam is not moving normally. [MJ-1024]Alignment motor abnormality: Alignment motor is not rotating oraligning plate is not moving normally. [MJ-1024]Guide motor abnormality: Guide motor is not rotating or guide isnot moving normally. [MJ-1024]Paper folding motor abnormality: Paper folding motor or paperfolding roller is not rotating normally. [MJ-1024]Paper positioning plate motor abnormality: Paper positioningplate motor is not rotating or paper positioning plate is notmoving normally. [MJ-1024]Sensor connector abnormality: Connector of guide homeposition sensor, paper pushing plate home position sensor orpaper pushing plate top position sensor is disconnected. [MJ-1024]Micro switch abnormality: With all covers closed, inlet doorswitch, delivery door switch or front cover switch is open. [MJ-1024]Communication error between finisher and saddle stitcher:Communication error between finisher controller board andsaddle stitcher controller board [MJ-1023/1024]Stack processing motor abnormality: The stack processingmotor is not rotating or the stack delivery belt is not movingnormally. [MJ-1022]Swing motor abnormality: Swing motor is not rotating or swingunit is not moving normally. [MJ-1023/1024]Horizontal registration motor abnormality: Horizontal registrationmotor is not rotating or puncher is not shifting normally. [MJ-1023/1024 (when MJ-6004 is installed)]


Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Finisher relatedservice call

CB40

CB50

CB60

CB80

CB90

CBA0

CBB0

CBC0

CBD0

CBE0

CBF0

CC00

CC10

CC20

CC30

CC40

CC50


9/19


CC60

CC80

CC90

CCA0

CCB0

CCD0

CCE0

CCF0

CDF0

CE00

F070

F090F091F092F100F101F102F103

F104F105F106F107F108F110

F111F120

Punch motor abnormality: Punch motor is not rotating orpuncher is not shifting normally. [MJ-1023/1024 (when MJ-6004is installed)]Front alignment motor abnormality: Front alignment motor is notrotating or front aligning plate is not moving normally. [MJ-1022]Front aligning plate motor abnormality: Front aligning platemotor is not rotating or aligning plate is not moving normally.[MJ-1023/1024]Upper stack tray lift motor abnormality: The upper stack tray liftmotor is not rotating or the upper stack tray is not movingnormally. [MJ-1022]Lower stack tray lift motor abnormality: The lower stack tray liftmotor is not rotating or the lower stack tray is not movingnormally. [MJ-1022]Rear jogging motor abnormality: The rear jogging motor is notrotating or the rear jogging plate is not moving normally. [MJ-1022]Stack ejection motor abnormality: Stack ejection motor or stackejection roller is not rotating normally. [MJ-1023/1024]Paper trailing edge assist motor abnormality: Paper trailingedge assist motor is not rotating or paper trailing edge assist isnot moving normally. [MJ-1023/1024]Gear changing motor abnormality: Gear changing motor is notrotating normally. [MJ-1023/1024]Initialization error of the offset tray : The home position of theseparator cannot be detected when the power is turned ON.Communication error between finisher unit and puncher unit:Communication error between finisher controller PC board and

punch controller PC board [MJ-1023/1024 (when MJ-6004 isinstalled)]Communication error between System-CPU and Engine-CPU

SRAM abnormality on the SYS boardNVRAM abnormality on the SYS boardSRAM and NVRAM abnormality on the SYS boardHDD format error: HDD cannot be initialized normally.HDD unmounted: Connection of HDD cannot be detected.HDD start error: HDD cannot become Ready state.HDD transfer time-out: Reading/writing cannot be performed in

the specified period of time.HDD data error: Abnormality is detected in the data of HDD.HDD other errorPoint and Print partition damage

/SHR partition damage /SHA partition damageCommunication error between System-CPU and Scanner-CPU

Scanner response abnormalityDatabase abnormality: Database is not operating normally.

Finisher relatedservice call

Offset tray relatedservice callFinisher relatedservice call

Communicationrelated service callOther service call

Communicationrelated service callOther service call

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.13

Ch. 5.1.14

Ch. 5.1.13

Ch. 5.1.10

Ch. 5.1.14Ch. 5.1.14Ch. 5.1.14Ch. 5.1.14Ch. 5.1.14Ch. 5.1.14Ch. 5.1.14

Ch. 5.1.14Ch. 5.1.14Ch. 5.1.14Ch. 5.1.14Ch. 5.1.14Ch. 5.1.10

Ch. 5.1.12Ch. 5.1.20



10/19


Error code

System access abnormality

Insufficient memoryMessage reception errorMessage transmission errorInvalid parameterExceeding file capacitySystem management module access abnormalityJob control module access abnormalityJob control module access abnormalityDirectory creation failureFile creation failureFile deletion failure

File access failureImage conversion abnormalityHDD full failure during processingAddress Book reading failureMemory acquiring failureTerminal IP address unsetTerminal mail address unsetSMTP address unsetServer time time-out errorNIC time time-out errorNIC access error

SMTP server connection errorHOST NAME errorTerminal mail address errorDestination mail address errorSystem errorSMTP client OFFInternet FAX transmission failure when processing E-mail job receivedOnramp Gateway transmission failureInternet FAX transmission failure when processing FAX job receivedJob cancelingPower failure

2.1.3 Error in Internet FAX / Scanning Function

(1) Internet FAX related error (when GM-1010/3010 or GM-2010 is installed)

1C10

1C111C121C131C141C151C201C211C221C301C311C32

1C331C401C601C611C621C631C641C651C661C671C68

1C691C6A1C6B1C6C1C6D1C701C801C811C821CC01CC1

Trouble-shootingContents

Ch. 5. 1. 15 (1)

Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)

Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)

Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)Ch. 5. 1. 15 (1)

-Ch. 5. 1. 15 (1)


11/19


Ch. 5. 1. 15 (2)

Ch. 5. 1. 15 (2)

Ch. 5. 1. 15 (2)

Ch. 5. 1. 15 (2)Ch. 5. 1. 15 (2)

Ch. 5. 1. 15 (2)

Ch. 5. 1. 15 (2)

Ch. 5. 1. 15 (2)

Syntax error, command unrecognized

Syntax error in parameters or argu-ments

Bad sequence of commands

Command parameter not implementedMailbox unavailable

User not local

Insufficient system storage

Mailbox name not allowed

HOST NAME error(RFC: 500)Destination mail address error(RFC: 500)

Terminal mail address error(RFC: 500)HOST NAME error(RFC: 501)Destination mail address error(RFC: 501)Terminal mail address error(RFC: 501)Destination mail address error(RFC: 503)HOST NAME error(RFC: 504)Destination mail address error

(RFC: 550)Destination mail address error(RFC: 551)Terminal/Destination mail address error(RFC: 552)Destination mail address error(RFC: 553)

2500

2501

2503

25042550

2551

2552

2553

Trouble-shootingError code

Message displayed in the TopAccessscreen Contents

(2) RFC related error (when GM-1010/3010 or GM-2010 is installed)


12/19


Ch. 5. 1. 15 (3)

Ch. 5. 1. 15 (3)Ch. 5. 1. 15 (3)Ch. 5. 1. 15 (3)Ch. 5. 1. 15 (3)

Ch. 5. 1. 15 (3)

Ch. 5. 1. 15 (3)Ch. 5. 1. 15 (3)

--

Ch. 5. 1. 15 (3)Ch. 5. 1. 15 (3)

-Ch. 5. 1. 15 (3)Ch. 5. 1. 15 (3)Ch. 5. 1. 15 (3)

Ch. 5. 1. 15 (3)

There was no applicable job.

Job status failed.Failed to access file.Insufficient disk space.Failed to access Electronic Filing.

Failed to print Electronic Filing docu-ment.

Failed to process image.Failed to process print image.Document(s) expire(s) in a few daysHard Disk space for Electronic Filingnearly full.Insufficient Memory.Invalid Box password specified.Job canceledPower failure occurredSystem fatal error.Failed to acquire resource.

Power failure occurred during e-Filingrestoring.

No applicable job error in job controlmoduleJOB status abnormalityFile library function errorInsufficient disk space in /SHR partitionStatus of specified Electronic Filing orfolder is undefined or being created/ deletedElectronic Filing printing failure:Specified document can not be printedbecause of client's access(being edited, etc.).Image library errorList library errorDocuments expiring in a few days existHard disk space in /SHR partition isnearly full (90%).Insufficient memory capacityInvalid Box passwordJob cancelingPower failureFatal failure occurred.System management module resourceacquiring failurePower failure occurred during restoringof Electronic Filing

2B10

2B112B202B302B31

2B32

2B502B512B712B80

2B902BA02BB02BB12BC02BC1

2BD0



(3) Electronic Filing related error


13/19


Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)

Ch. 5. 1. 15 (4)

Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)

Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)

Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)Ch. 5. 1. 15 (4)

Ch. 5. 1. 15 (4)-

Ch. 5. 1. 15 (4)

Illegal Job statusNot enough memoryIllegal Job statusIllegal Job statusInvalid parameter specifiedMessage size exceeded limit ormaximum sizeIllegal Job status

Illegal Job statusIllegal Job statusFailed to create directoryFailed to create fileFailed to delete fileFailed to create fileFailed to convert image file formatFailed to process your Job. Insufficientdisk space.Failed to read AddressBookNot enough memoryInvalid Domain AddressInvalid Domain AddressFailed to connect to SMTP serverFailed to connect to SMTP serverFailed to send E-Mail messageFailed to send E-Mail messageFailed to connect to SMTP serverFailed to send E-Mail messageInvalid address specified in From: fieldInvalid address specified in To: field

NIC system errorSMTP service is not availableFailed to process received E-mail job

Failed to process received Fax jobJob canceledPower failure occurred

System access abnormalityInsufficient memoryMessage reception errorMessage transmission errorInvalid parameterExceeding file capacity

System management module accessabnormalityJob control module access abnormalityJob control module access abnormalityDirectory creation failureFile creation failureFile deletion failureFile access failureImage conversion abnormalityHDD full failure during processing

Address Book reading failureMemory acquiring failureTerminal IP address unsetTerminal mail address unsetSMTP address unsetServer time time-out errorNIC time time-out errorNIC access errorSMTP server connection errorHOST NAME error (No RFC error)Terminal mail address errorDestination mail address error(No RFC error)System errorSMTP client OFFE-mail transmission failure whenprocessing E-mail job receivedProcess failure of FAX job receivedJob cancelingPower failure

2C102C112C122C132C142C15

2C20

2C212C222C302C312C322C332C402C60

2C612C622C632C642C652C662C672C682C692C6A2C6B2C6C

2C6D2C702C80

2C812CC02CC1



(4) E-mail related error (when GM-1010/3010 or GM-2010 is installed)


14/19


Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)

Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)

Ch. 5. 1. 15 (5)

Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)

Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)

Ch. 5. 1. 15 (5)

Ch. 5. 1. 15 (5)

Ch. 5. 1. 15 (5)

Ch. 5. 1. 15 (5)

Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)

-

-

-

-

-

-

Ch. 5. 1. 15 (5)Ch. 5. 1. 15 (5)

-Ch. 5. 1. 15 (5)

System access abnormalityInsufficient memoryMessage reception error

Message transmission errorInvalid parameterExceeding document number

System management module accessabnormalityJob control module access abnormalityJob control module access abnormalityDirectory creation failureFile creation failureFile deletion failure

File access failureImage conversion abnormalityFile library access abnormalityInvalid parameterFile server connection error

Invalid network path

Login failure

Exceeding documents in folder:

Creating new document is failed.HDD full failure during processing

FTP service not availableFile sharing service not availablePeriodical deletion of scanned docu-ments completed properly.Periodical deletion of transmitted FAXdocuments completed properly.Periodical deletion of received FAXdocuments completed properly.

Manual deletion of scanned documentscompleted properly.Manual deletion of transmitted FAXdocuments completed properly.Manual deletion of received FAXdocuments completed properly.File deletion failureResource acquiring failureJob cancelingPower failure

2D102D112D12

2D132D142D15

2D20

2D212D222D302D312D32

2D332D402D602D612D62

2D63

2D64

2D65

2D66

2D672D682DA0

2DA1

2DA2

2DA3

2DA4

2DA5

2DA62DA72DC02DC1

Illegal Job statusNot enough memoryIllegal Job status

Illegal Job statusInvalid parameter specifiedThere are too many documents in thefolder. Failed in creating new document.Illegal Job status

Illegal Job statusIllegal Job statusFailed to create directoryFailed to create fileFailed to delete file

Failed to create fileFailed to convert image file formatFailed to copy fileInvalid parameter specifiedFailed to connect to network destina-tion. Check destination pathSpecified network path is invalid.Check destination pathLogon to file server failed. Checkusername and passwordThere are too many documents in the

folder. Failed in creating new document.Failed to process your Job. Insufficientdisk space.FTP service is not availableFile Sharing service is not availableExpired scan documents deleted fromshare folder.Expired Sent Fax documents deletedfrom shared folder.Expired Received Fax documentsdeleted from shared folder.

Scanned documents in shared folderdeleted upon user's request.Sent Fax Documents in shared folderdeleted upon user's request.Received Fax Documents in sharedfolder deleted upon user's request.Failed to delete file.Failed to acquire resource.Job canceledPower failure occurred



(5) File sharing related error (when GM-1010/3010 or GM-2010 is installed)


15/19


Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

E-mail MIME error

E-mail analysis error

Partial mail time-out error

Partial mail related error

Insufficient HDD capacity error

Warning of insufficient HDD capacity

Warning of partial mail interruption

Partial mail reception setting OFF

3A10

3A11

3A12

3A20

3A21

3A22

3A30

3A40

3A50

3A51

3A52

3A60

3A61

3A62

3A70

3A80

3A81

3A82

MIME Error has been detected in thereceived mail.MIME Error has been detected in the

received mail. This mail has beentransferred to the administrator.MIME Error has been detected in thereceived mail. This mail could not betransferred to the administrator.Analyze Error has been detected in thereceived mail.Analyze Error has been detected in thereceived mail. This mail has beentransferred to the administrator.Analyze Error has been detected in the

received mail. This mail could not betransferred to the administrator.Whole partial mails were not reachedby timeout.Partial Mail Error has been detected inthe received mail.HDD Full Error has been occurred inthis mail.HDD Full Error has been occurred inthis mail. This mail has been trans-ferred to the administrator.

HDD Full Error has been occurred inthis mail. This mail could not betransferred to the administrator.HDD Full Warning has been occurredin this mail.HDD Full Warning has been occurredin this mail. This mail could not betransferred to the administrator.HDD Full Warning has been occurredin this mail. This mail could not betransferred to the administrator.

Receiving partial mail was abortedsince the partial mail setting has beenchanged to Disable.Partial mail was received during thepartial mail setting is disabled.Partial mail was received during thepartial mail setting is disabled. This mailhas been transferred to the administrator.Partial mail was received during the partialmail setting is disabled. This mail could notbe transferred to the administrator.



(6) E-mail reception related error (when GM-1010/3010 or GM-2010 is installed)


16/19


Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

E-mail format error

Content-Type error

Charset error

E-mail decode error

TIFF analysis error

3B10

3B11

3B12

3B20

3B21

3B22

3B30

3B31

3B32

3B40

3B41

3B42

3C10

3C11

3C12

3C13

Format Error has been detected in thereceived mail.Format Error has been detected in thereceived mail. This mail has been

transferred to the administrator.Format Error has been detected in thereceived mail. This mail could not betransferred to the administrator.Content-Type Error has been detectedin the received mail.Content-Type Error has been detectedin the received mail. This mail hasbeen transferred to the administrator.Content-Type Error has been detectedin the received mail. This mail could

not be transferred to the administrator.Charset Error has been detected in thereceived mail.Charset Error has been detected in thereceived mail. This mail has beentransferred to the administrator.Charset Error has been detected in thereceived mail. This mail could not betransferred to the administrator.Decode Error has been detected in thereceived mail.

Decode Error has been detected in thereceived mail. This mail has beentransferred to the administrator.Decode Error has been detected in thereceived mail. This mail could not betransferred to the administrator.Tiff Analyze Error has been detected inthe received mail.Tiff Analyze Error has been detected inthe received mail. This mail has beentransferred to the administrator.

Tiff Analyze Error has been detected inthe received mail. This mail could notbe transferred to the administrator.Tiff Analyze Error has been detected inthe received mail.




17/19


3C20

3C21

3C22

3C30

3C31

3C32

3C40

3C41

3C42

3C50

3C51

3C52

3C60

3C61

3C62

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)



TIFF compression error

TIFF resolution error

TIFF paper size error

Offramp destination error

Offramp security error

Tiff Compression Error has beendetected in the received mail.Tiff Compression Error has beendetected in the received mail. This mail

has been transferred to the administra-tor.Tiff Compression Error has beendetected in the received mail. This mailcould not be transferred to the adminis-trator.Tiff Resolution Error has been detectedin the received mail.Tiff Resolution Error has been detectedin the received mail. This mail hasbeen transferred to the administrator.

Tiff Resolution Error has been detectedin the received mail. This mail couldnot be transferred to the administrator.Tiff Paper Size Error has been de-tected in the received mail.Tiff Paper Size Error has been detectedin the received mail. This mail has beentransferred to the administrator.Tiff Paper Size Error has been de-tected in the received mail. This mailcould not be transferred to the adminis-

trator.Offramp Destination Error has beendetected in the received mail.Offramp Destination Error has beendetected in the received mail. This mailhas been transferred to the administra-tor.Offramp Destination Error has beendetected in the received mail. This mailcould not be transferred to the adminis-trator.Offramp Security Error has beendetected in the received mail.Offramp Security Error has beendetected in the received mail. This mailhas been transferred to the administra-tor.Offramp Security Error has beendetected in the received mail. This mailcould not be transferred to the adminis-trator.


18/19


Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)

Ch. 5. 1. 15 (6)Ch. 5. 1. 15 (6)Ch. 5. 1. 15 (6)Ch. 5. 1. 15 (6)Ch. 5. 1. 15 (6)

Power failure error

Destination address error

Offramp destination limitation error

FAX board error

POP3 server connection error

POP3 server connection time-out error

POP3 login error

File I/O error

3C70

3D10

3D20

3D30

3E10

3E20

3E30

3F003F103F203F303F40

Power Failure has been occurred in E-mail receiving.SMTP Destination Error has beendetected in the received mail. This mail

was deleted.Offramp Destination limitation Errorhas been detected in the received mail.Fax Board Error has been occurred inthe received mail.POP3 Connection Error has beenoccurred in the received mail.POP3 Connection Timeout Error hasbeen occurred in the received mail.POP3 Login Error has been occurredin the received mail.

File I/O Error has been occurred in thismail. The mail could not be receiveduntil File I/O is recovered.




19/19


In the setting mode (08-253), the latest twenty groups of error data will be displayed.Display example

EA10 03 07 26 17 57 32 064 064 23621000000Error code YY MM DD HH MM SS MMM NNN ABCDEFHIJLO4 digits 12 digits (Year is indicated 3 digits 3 digits 11 digits

with its last two digits.)

A Paper source0: Not selected 1: Bypass feed 2: LCF 3: Upper drawer 4: Lower drawer 5: PFP upper drawer6: PFP lower drawer

B Paper size code0: A5/ST 1: A5-R 2: ST-R 3: LT 4: A4 5: B5-R 6: LT-R 7: A4-R 8: OTHER/UNIV 9: B5A: FOLIO/COMP B: LG C: B4 D: LD E: A3 F: 13"LG H: A6-R I: Post card J: 8.5SQ Z: Not selected

C Sort mode/staple mode0: Non-sort/Non-staple 1: Group 2: Sort 7: Front staple8: Double staple 9: Rear staple A: Saddle stitch

D ADF mode0: Unused 1: AUTO FEED (SADF) 2: STACK FEED

E APS/AMS mode0: Not selected 1: APS 2: AMS

F Duplex mode0: Not selected 1: Book 2: Double-sided/Single-sided 4: Double-sided/Duplex copying8: Single-sided/Duplex copying

G UnusedH Image shift

0: Unused 1: Book 2: Left 4: Right

I Editing0: Unused 1: Masking 2: Trimming 3: Mirror image 4: Unused

J Edge erase/Dual-page0: Unused 1: Edge erase 2: Dual-page 3: Edge erase & Dual-page

K UnusedL Function

0: Unused 1: Copying 2: FAX/Internet FAX transmission 3: FAX/Internet FAX/E-mail reception printing4: Unused 5: Printing/List print 6: Scan/E-mail transmission

MMM Primary scanning reproduction ratio (Display in hexadecimal)(Mx256)+(Mx16)+M

NNN Secondary scanning reproduction ratio (Display in hexadecimal)(Nx256)+(Nx16)+N

O Mode2: Black