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Unit 1: Introduction to ERP

1.1. EnterpriseSystems 9

1.1.1. Overview 9

1.1.2. Characteristics ofEnterpriseSystem 10

1.1.3. Integrated Information System 10

1.1.3.1. Elements of Integrated Information System 111.1.3.2. !nctions of Integrated Information System 11

1.1.3.3. "oals of Integrated Information System 11

1.1.#. $ole ofEnterpriseSystem 11

1.1.%. &!siness 'odeling 12

1.1.%.1. (ypes of &!siness 'odels 12

1.1.%.2. &!siness )rocess 12

1.2. Enterprise$eso!rce )lanning*E$) + 13

1.2.1. Overview 13

1.2.2. Evol!tion of E$) 1#

1.2.3. O,-ectives of E$) 1%

1.2.#. eat!res of E$) 1 1.2.%. E$) Str!ct!re 1/

1.2.. Elements of E$) 1/

1.2./. $iss of E$) 1

1.2.. 'yths ,o!t E$) 20

1.2.9. &enefits of E$) 21

1.2.10. imitations of E$) 21

1.2.11. 4ifference &etween (raditional 'ethods and E$) 22

1.3. !ndamental (echnology 22

1.3.1. Introd!ction 22

1.3.2. &!siness Intelligence*&I+ 23

1.3.2.1. ramewor of &!siness Intelligence 23

1.3.2.2. 5oring of &!siness Intelligence 2#

1.3.2.3. actors ffecting &!siness Intelligence 4ecisions 2%

1.3.2.#. dvantages of &!siness Intelligence 2

1.3.2.%. 4isadvantages of &!siness Intelligence 2

1.3.2.. pplications of &!siness Intelligence 2/

1.3.3. 4ata 5areho!sing 2/

1.3.3.1. Characteristics of 4ata 5areho!sing 2/

1.3.3.2. Str!ct!re of a 4ata 5areho!se 2

1.3.3.3. Components of 4ata 5areho!ses 2

1.3.3.#. 6sing a 4ata 5areho!se in E$) Environment 30

1.3.3.%. dvantages of 4ata 5areho!se 31

1.3.3.. 4isadvantages of 4ata 5areho!se 31

1.3.3./. pplications of 4ata 5areho!se 31

1.3.#. 4ata 'ining 32

1.3.#.1. Components of 4ata 'ining 32

1.3.#.2. 7eed of 4ata 'ining in 'odern &!siness 33

1.3.#.3. dvantages of 4ata 'ining 33

1.3.#.#. 4isadvantages of 4ata 'ining 33

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1.3.#.%. 4ata 'ining pplications 3#

1.3.%. Online nalytical )rocessing *O)+ 3%

1.3.%.1. Characteristics of O) 3%

1.3.%.2. O) (echnologies 3

1.3.%.3. Online nalytical )rocessing *O)+ 8 4ata 'ining 3

1.3.%.#. dvantages of O) 3/ 1.3.%.%. O) pplications 3/

1.3.. &!siness )rocess $eengineering *&)$+ 3

1.3./. )rod!ct ife Cycle 'anagement *)'+ 3

1.3./.1. !nctions of )rod!ct ifecycle 'anagement #0

1.3./.2. Stages of )' #1

1.3./.3. dvantages of )rod!ct ife Cycle 'anagement #3

1.3./.#. 4isadvantages of )rod!ct ife Cycle 'anagement #3

1.3.. S!pply Chain 'anagement*SC'+ ##

1.3.9. C!stomer $elationship 'anagement *C$'+ #%

1.#. Iss!es in )lanning 4esign and Implementation of Cross !nctional Integrated

E$) Systems

#%

1.#.1. )lanning and 4esign Iss!es #%

1.#.2. Implementation Iss!es #

1.%. Eercise #/

Unit 2: ERP Solutions and Functional Modules

2.1. E$) Software Sol!tion #

2.1.1. E$) Software: &!ild or &!y #

2.1.1.1. &!ilding 6sing Internal $eso!rces #

2.1.1.2. &!ying (ailor;'ade E$) Sol!tions #

2.1.1.3. &!ilding 6sing Eternal $eso!rces #9

2.1.1.#. &!ild vs. &!y 4ilemma #9

2.1.2. E$): Small< 'edi!m and argeEnterprise =endor Sol!tions #9

2.2. &!siness )rocess $eengineering *&)$+ %3

2.2.1. Introd!ction %3

2.2.2. Characteristics of &)$ %%

2.2.3. O,-ectives of &)$ %%

2.2.#. &)$ ramewor and &est &!siness )ractices %%

2.2.%. pproaches of &)$ %

2.2.. Steps to )erform &)$ 0

2.2./. dvantages of &)$ 2

2.2.. 4isadvantages of &)$ 2

2.3. &!siness )rocess 'anagement *&)'+ #

2.3.1. Introd!ction #

2.3.2. 7eed for &!siness )rocess 'anagement %

2.3.3. &!siness )rocess 'anagement *&)'+ )rinciples and )ractices

2.3.#. dvantages of &!siness )rocess 'anagement *&)'+

2.3.%. 4isadvantages of &!siness )rocess 'anagement *&)'+ /

2.3.. )rocess Centric Organi>ations /

2.3./. &!siness )rocess 'at!rity 'odel *&)''+ /

2.3./.1. )rinciples of &)'' /

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2.3./.2. evels of &)''

2.3.. &!siness )rocess )erformance 'eas!rement

2.#. !nctional 'od!les /0

2.#.1. Introd!ction /0

2.#.2. inancial 'od!le /0

2.#.2.1. S!,systems of inancial 'anagement /0 2.#.2.2. inancial 'od!le pplications /%

2.#.3. 'an!fact!ring and )rod!ction 'od!le /

2.#.3.1. 'an!fact!ring $esponse to C!stomer /

2.#.3.2. S!,systems of 'an!fact!ring 'od!le /

2.#.#. ?!man $eso!rces 'anagement 'od!le //

2.#.#.1. S!,systems of ?$ 'od!le /

2.#.#.2. ?!man $eso!rces with E$) Software /9

2.#.%. 'aterial 'anagement 'od!le 0

2.#.%.1. O,-ective of 'aterial 'anagement 'od!le 1

2.#.%.2. S!,systems of '' 'od!le 1

2.#.. )lant 'aintenance 'od!le 2 2.#./. @!ality 'anagement 'od!le 3

2.#./.1. Important (erms $elated to @!ality 'anagement 3

2.#./.2. @!ality 'anagement )rocess /

2.#./.3. C@ and CI@ /

2.#./.#. @!ality 'anagement 'od!le A !nctions

2.#./.%. Comp!ter Integrated @!ality 'anagement *CI@'+

2.#./.. @!ality 'anagement 'aster 4ata

2.#.. Sales and 4istri,!tion 'od!le 9

2.#..1. eat!res of Sales 8 4istri,!tion 'od!le 9

2.#..2. !nctions of Sales and 4istri,!tion 'od!le 90

2.#..3. S!,systems of Sales and 4istri,!tion 'od!le 90

2.#..#. Sales and 4istri,!tion )rocess 93

2.%. Eercise 9#

Unit 3: ERP Implementation

3.1. E$) Implementation 9%

3.1.1. Introd!ction 9%

3.1.2. 4ifferent )erspectives of E$) Implementation 9%

3.1.3. Implementation ifecycle 9

3.1.3.1. O,-ectives of E$) Implementation 9

3.1.3.2. )hases of E$) Implementation 9

3.1.#. E$) Implementation 'ethodologies 100

3.1.%. E$) Implementation pproaches 100

3.1.%.1. &ig &ang Implementation 100

3.1.%.2. )hased Implementation 102

3.1.%.3. )arallel Implementation 103

3.1.%.#. )ilot Implementation 10#

3.1.%.%. )rocess ine (ransition Strategy 10#

3.1.%.. ?y,rid (ransition Strategy 10%

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3.1.. 6sef!l "!idelines for E$) Implementation 10

3.1./. $OI of E$) Implementation 10/

3.1./.1. &enefits Calc!lation 10/

3.1./.2. Costs Calc!lation 10

3.1.. E$) Implementation A ?idden Cost 10

3.2. E$) )acage Eval!ation and Selection 110 3.2.1. Overview 110

3.2.2. Iss!es in E$) )acage Selection 110

3.2.3. 'ethods in E$) Selection 110

3.2.#. Selection Committee 111

3.2.%. Selection )rocess 111

3.2.. ?andling the =endors 113

3.2./. $ole of (echnology 113

3.2.. Selection Criteria 113

3.2.9. 'istaes in E$) Selection Criteria 11#

3.3. ramewor or Eval!ating E$) 11#

3.3.1. Introd!ction 11#3.3.2. )ro,lem nalysis 11%

3.3.3. Eval!ation Criteria 11

3.3.#. ramewor for Eval!ation 11

3.#. (raining and Ed!cation 120

3.%. 4ata 'igration 122

3.%.1. Introd!ction 122

3.%.2. 4ata 'igration )rocess 122

3.%.3. Classification of 4ata to ,e 'igrated 12%

3.%.#. 4ata 'igration 'ethods 12

3.. )eople Organisation in Implementation 12/

3..1. Introd!ction 12/

3..2. =endors 12

3..3. Cons!ltants 12

3..#. Employees 129

3./. Eercise 131

Unit 4: Post Implementation

#.1. )ost Implementation 132

#.1.1. Introd!ction 132

#.1.2. )ost Implementation Iss!es 133

#.1.3. )ost;Implementation ctivities 133

#.2. 'aintenance of E$) 13#

#.2.1. Introd!ction 13#

#.2.2. (ypes of 'aintenance ctivity 13

#.2.3. 4ifferent 5ays to $ed!ce E$) 'aintenance 13

#.2.#. 6pgrading 13/

#.2.%. dvantages of 'aintenance 13/

#.2.. S5O( nalysis 13/

#.3. Impact of E$) 13

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#.3.1. Organisational Impact 13

#.3.2. Ind!strial Impact 1#0

#.#. S!ccessf!l E$) Implementation 1#

#.#.1. 4efining a S!ccessf!l E$) Implementation 1#

#.#.2. eat!res of S!ccessf!l E$) Implementation 1#

#.#.3. )rereB!isites for S!ccess 1# #.#.#. Critical S!ccess and ail!re actors for Implementation 1#

#.#.#.1. S!ccess actors 1#

#.#.#.2. ail!re actors 1%0

#.#.%. Comparison of S!ccessf!l vers!s 6ns!ccessf!l E$) )ro-ects 1%1

#.#.%.1. )ro-ect;$elated actors 1%1

#.#.%.2. dditional actors 1%2

#.#.. 'odel or Improving E$) Effectiveness 1%2

#.#..1. $easons for 4iffic!lty in 'eas!ring E$) Effectiveness 1%2

#.#..2. @!estions for E$) Effectiveness Eval!ation 1%2

#.#..3. Importance of 'eas!rement for Effectiveness for Senior 'anagement 1%3

#.%. Eercise 1%3

Unit 5: Emerging Trends on ERP

%.1. Etended E$) Systems 1%#

%.1.1. Introd!ction 1%#

%.1.2. Etended E$) Components 1%%

%.1.3. 4ifference ,etween E$) and Etended E$) 1%

%.1.#. E$) dd;Ons 1%/

%.2. S!pply Chain 'anagement*SC'+ 1%

%.2.1. 'eaning and 4efinition of SC' 1%

%.2.2. Characteristics of S!pply Chain 'anagement *SC'+ 1%

%.2.3. Scope of SC' 1%9

%.2.#. 'odel of S!pply Chain 'anagement 10

%.2.%. SC' ramewor 11

%.2.. S!pply Chain 'anagement )rocesses 12

%.2./. dvantages of SC' 13

%.3. C!stomer $elationship 'anagement *C$'+ 1#

%.3.1. 'eaning and 4efinition of C$' 1#

%.3.2. pplication Components of C$' 1#

%.3.3. )hases in C!stomer $elationship 'anagement 1%

%.3.#. dvantages of C$' 1%

%.3.%. 4isadvantages of C$' 1

%.3.. 4ifference ,etween C$' and SC' 1

%.#. &!siness nalytics 1/

%.#.1. Introd!ction 1/

%.#.2. (ypes of &!siness nalytics 1/

%.#.3. (ools of &!siness nalytics 1

%.#.#. Categories of &!siness nalytics 19

%.%. !t!re (rends in E$) Systems 1/1

%.%.1. Introd!ction 1/1

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%.%.2. 7ew 'arets 1/1

%.%.3. 7ew Channels 1/1

%.%.#. aster Implementation 'ethodologies 1/2

%.%.%. &!siness 'odels and &!siness pplication )rogramming Interfaces *&)Is+ 1/2

%.%.. pplication )latforms 1/3

%.%./. 7ew &!siness Segments 1/3%.%.. Open So!rce 1/3

%.%.9. 5e, Ena,led E$) 1/3

%.%.10. 5ireless (echnologies 1/#

%.%.11. Clo!d Comp!ting 1/%

%.. Eercise 1/9