ERP End-User Business Productivity:

Field Study of SAP & MicrosoftKeystone Strategy

MOIS549

Presented to: Dr. Dina Rateb

Presented by: Dina Wagdy

Agenda

Productivity measures Measurement tools Global result Detailed result Conclusion

1) Identify Productivity Measures

2 major inputs: SUMI ERP user research

Business productivity function of 6 factors.

2) Global survey

Survey: 85 statements on software business productivity Covering the 6 categories of business productivity Statements with the standard 7 point Likert scale.

7 “strongly agreed” 4 “neither agreed nor disagreed” “didn’t know” or “was not applicable to their situation.”

Respondents: Users of Microsoft Dynamics NAV, Microsoft Dynamics GP, SAP

All-in-One, and SAP R/3 at approximately 100 companies (randomly selected)

Sales & Marketing, Finance, and Operations departments

double-blind: The sponsor of the survey was not revealed to respondents The individuals administering the survey did not know who the

sponsor was.

Result: Global

Microsoft scored higher than SAP in 80 of the 85 total questions.

Higher business productivity impact

Result: Usability

A study finds that only 15% of employees are licensed to use their company’s ERP system and furthermore that 46% of licensed ERP seats go unused.

Usability Ease of use User ‘command’ of application User enjoyment with software

Result: Familiarity

Familiarity Ease of learning User comfort with application

Result: Transactional Efficiency

Transactional Efficiency User effectiveness in executing repetitive tasks Efficiency of user interface Speed and reliability of system

Result: Flexibility

Flexibility Agility in handling unexpected issues Ease of completing infrequent or unusual tasks System adaptability to business needs

Result: Business Insight

Business Insight Comprehensive reporting Real-time access to information Visibility across departments

Result: Collaboration

Collaboration Ease of collaboration with colleagues Efficiency of application workflow Ease of communication with suppliers, partners & customers

Result: Detailed

Microsoft scores are uniformly higher across all categories.

Conclusion

Ease of use and business performance and to highlight the impact applications can have on end user productivity

Selection criteria for use as a basis for evaluating ERP systems

6 major dimensions: Usability, Familiarity, Transactional Efficiency, Flexibility, Business Insight, and Collaboration.

Respondents scored Microsoft applications higher than they did SAP applications.

Thank You

Q & A