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ERM System Acquisition and Implementation
A Case Study
Presented to the
Oct. 14, 2008
Troutman Sanders LLP
• International law firm with 685 attorneys and 12 offices in North America, Europe and Asia
• Founded in 1897• Clients range from Fortune 500 companies to
small businesses; non-profit organizations to individual entrepreneurs; multinational corporations to federal and state agencies
• Over 40 areas of legal practice
Requirements
• Forced entry and validation of client/matter numbers
• Accessibility to on-line services if validation software down
• Password management
• Ability to track usage of electronic subscriptions
Key Points of Analysis
• Features
• Security
• User Friendly
• Customer Service
Results
• Recommend OneLog
• Not implemented
Implementation
• Given go-ahead with one month • Brief review of options• Set-up, installation and training• Develop instructional materials• Go-live
Problems at Implementation
• Cultural change• E-mail• Passwords not known• Perceived loss of functionality• Isolated issues
User Experience
Administrative Features
• License enforcement• Detailed reporting• Real time usage analysis• Disconnect users• Password expiration• View unused resources• Costs/time or pages viewed• Administrative testing
Success?
• Forced entry & validation – recovery greater than predicted
• Accessibility – software down, access to resources available
• Password management – primarily used for trouble-shooting
• Tracking usage – limited use currently