ErgonomicsErgonomicsDesign of Cash Payment CounterDesign of Cash Payment Counter

Definition of ErgonomicsDefinition of Ergonomics

The application of scientific information concerning human anatomy to the design of objects, tools and systems for human use.

Applied science of equipment design to maximize efficiency & productivity by reducing operator fatigue and discomfort.

The application of scientific information concerning human anatomy to the design of objects, tools and systems for human use.

Applied science of equipment design to maximize efficiency & productivity by reducing operator fatigue and discomfort.

Problem:Cash Payment Counter.

Problem:Cash Payment Counter.

Cash payment counters serves as the point of sale in any retail business

Cashiers are required to stay standing at their stations for prolonged periods.

It is a common problem for cashiers to have muscle aches and discomfort due to the unergonomical design of the workplaces.

By improving the design of the payment counters, cashiers will not tire easily, efficiency will be improved resulting in faster sales processing time and ultimately happy customers.

Cash payment counters serves as the point of sale in any retail business

Cashiers are required to stay standing at their stations for prolonged periods.

It is a common problem for cashiers to have muscle aches and discomfort due to the unergonomical design of the workplaces.

By improving the design of the payment counters, cashiers will not tire easily, efficiency will be improved resulting in faster sales processing time and ultimately happy customers.

Sketch of Current DesignSketch of Current Design

Problems IdentifiedProblems Identified

Work has to be kept at elbow height to prevent arms from tiring.

Cashiers would preferably stand straight and occasionally sit on a stool to maintain a good posture. Situations that require bending forward or backward and twisting to the sides should be avoided.

Placing feet on a footrest or any other support would promote comfort.

Surfaces with hard or sharp edges must be avoided to prevent injuries to the wrist.

For work sitting down, a backrest on the stool should provide ample support to further enforce a straight posture.

Work has to be kept at elbow height to prevent arms from tiring.

Cashiers would preferably stand straight and occasionally sit on a stool to maintain a good posture. Situations that require bending forward or backward and twisting to the sides should be avoided.

Placing feet on a footrest or any other support would promote comfort.

Surfaces with hard or sharp edges must be avoided to prevent injuries to the wrist.

For work sitting down, a backrest on the stool should provide ample support to further enforce a straight posture.

Dimensions of human anatomy required for

improvements.

Dimensions of human anatomy required for

improvements.

Dimensions of human anatomy required for

improvements.

Dimensions of human anatomy required for

improvements.

Group Members’ Dimensions

Group Members’ Dimensions

Chua Ong Lim Nasir Ng Average

A 2025

2015

2148

2105 2005

2070

B 1600

1500

1730

1720

1520

1642.5

C 1480

1400

1590

1580 1400

1512.5

D 810 800 910 900 790 852.5

E 180 170 200 230 180 192.5

F 980

970

1060

1060 950 1012.5

G 750 760 850 830 730 790

H 1220

1210

1350

1330 1090

1247.5

I 850 860 910 890 830 870

Group Members’ Dimensions

Group Members’ Dimensions

Chua Ong Lim Nasir Ng Average

J 740 750 780 760 720 750

K 200 260 250 250

260 240

L 170 170 190 190 220 192.5

M 440 450 460 450 380 432.5

N 510 550 570 550 510 535

P 320

320 350 400 320 347.5

Q 380 410 470 530 410 447.5

Dimensions ConsideredDimensions Considered

We have considered the following dimensions in the process to improve the existing workstation

B – Stature C – Standing Eye Height D – Side arm reach G – Forward arm reach J – Sitting eye height

We have considered the following dimensions in the process to improve the existing workstation

B – Stature C – Standing Eye Height D – Side arm reach G – Forward arm reach J – Sitting eye height

Proposed DesignProposed Design

Improvements Improvements

Better accessibility Correct working postureReduced eye strainReduced arm muscle strainSmooth finishes on edges prevent

injuries to the operator.

Better accessibility Correct working postureReduced eye strainReduced arm muscle strainSmooth finishes on edges prevent

injuries to the operator.

ConclusionConclusion

Compact DesignSave Space

Faster payment processesBetter Customer Service

Improved employee moraleGroup Anthropometric Data Applied

Display and Control Principles Applied

Compact DesignSave Space

Faster payment processesBetter Customer Service

Improved employee moraleGroup Anthropometric Data Applied

Display and Control Principles Applied