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ER24 GLOBAL CARE SERVICES
1. ER24 SERVICES OVERVIEW
Training Academy
Corporate & Value Add
Products
Fleet and
Procurement
Occupational
Healthcare
Road Ambulance
Services
24/7 Contact Centre
Services
Site Based Medical
Services
Global Care
Services
2. GLOBAL CARE SERVICES
The ER24 Global Care Services product is designed to serve client and patient’s needs
across the African continent.
The Global Care product range is comprehensive and includes (but not limited to) the
following products:
Aero-Medical evacuation services
Medical concierge services
Medical case management
International patient management
Mediclinic Hospital in-patient referrals
Medical repatriation
Escorting of minors services
Repatriation of mortal remains
Healthcare Provider Network
In-country representatives
3. AERO-MEDICAL EVACUATION SERVICES
ER24 can evacuate clients & patients across the ENTIRE African continent.
Patients that are being repatriated to South Africa will be evacuated by ER24,
whereas patients going to the UAE or Europe will be evacuated through ER24
appointed service providers.
Regional evacuations in Central, North, West and East Africa are (in most cases)
administered through ER24’s appointed service providers.
ER24, in collaboration with the client, can source and audit aeromedical providers
in Africa including politically unstable, dangerous countries like Liberia, Sudan,
and DRC etc.
This will ensure that all countries and regions, where insured travellers are
currently operating, are duly covered and detailed evacuation plans can be
produced.
4. ER24 AERO FLEET
ER24 AERO FLEET continued…
For long haul flights ER24 has two fixed wing aircraft specifically modified as air ambulance
aircraft. ER24 provide medical evacuations on par with international standards.
Dassault Falcon 20F-5BR
long range pressurised jet
range of 4 080 kilometer's or 2 200 nautical miles
dual patient capability (the only multi patient carrier is SA)
Large door fitted with a Patient Loading and Utility System (PLUS)
full life support capabilities, 36 hours of continuous oxygen
crew: 3 pilots and up to 4 medical crew, space for one passenger
full lavatory facilities
Cessna Citation V (Model: C560)
medium range jet
range of 2 200 kilometers or 1 200 nautical miles
Patient Loading and Utility System (PLUS)
full life support capabilities
crew: 2 pilots and 2 medical crew
one passenger
limited lavatory facilities
5. MEDICAL CONCIERGE SERVICES
The ER24 Concierge Manager will act on behalf of ER24 or as the clients’
representative when servicing any client / member in South Africa. ER24 is also able to
send Concierge Members to other African countries as and when required. This will
increase and solidify the client’s presence in South Africa and in Africa.
The ER24 Concierge Services includes (but not limited to) the following:
Arrangement of accommodation where required
Transportation (Taxi’s, shuttle services etc.)
Translation services
Spousal Support; Cash Assist
Trauma Counselling (for patient and family members)
Communication Services; Provision of a loan I Pad with pre-loaded data for
internet usage, watching movies and e-mail facilities
Provision of a “pay as you go” mobile phone & SIM card
Personal Hygiene; Provision of vanity packs
Clothes/ pyjamas etc. can also be provided if necessary
Dispatch of medicine and medical supplies (currently limited to SA)
Commercial Medical Transportation through various commercial airlines
Medical Escorts for commercial medical transportation
6. MEDICAL CASE MANAGEMENT SERVICES
The Medical Case Management service provides a “one-stop” solution to the clients
worldwide. Each case will be managed in a professional manner with the Case Support
Manager representing the ER24 / Client’s brand. With the extensive ER24 network of
service providers, the patient will be assured of receiving the best possible care.
Medical Case Management includes the following:
Patient referral
Placement of GOP’s
Admission and patient management in hospital
Medical Updates
Compassionate Visits (currently limited to SA)
Step down facilities
Out Patient Case Management
Account Administration
Cost Containment
Cost Estimation
Direct Billing Agreements
Inter-hospital Transfer
Upgrade Transfer
Downgrade Transfer
7. REPATRIATION SERVICES
MEDICAL REPATRIATION
ER24 will repatriate the client/patient back to the country of business / or origin –
depending on the Client’s instruction.
This will either be with the ER24 Air Ambulance or via a Commercial Airline.
REPATRIATION OF MORTAL REMAINS
ER24 will arrange the repatriation of mortal remains back to patient’s home country.
8. MEDICLINIC IN-PATIENT REFERALS
MEDICLINIC SOUTH AFRICA
ER24 is a 100% wholly owned subsidiary of Mediclinic.
Mediclinic Southern Africa is a private hospital group operating in South Africa and
Namibia.
Mediclinic Southern Africa is a wholly owned subsidiary of the South Africa-based
international private healthcare group Mediclinic International.
Mediclinic International currently has three operating divisions:
Mediclinic Southern Africa - which operates 52 private hospitals in South Africa and
Namibia
Hirslanden which operates 14 private hospitals in Switzerland
Emirates Healthcare which operates 2 private hospitals and 8 clinics in the United
Arab Emirates
MEDICLINIC IN-PATIENT REFERALS CONTINUED…
Each of these hospitals has a diverse range of Centres of Excellence. These Centres
of Excellence are run by the best doctors in their various fields of study.
As a result of the arrangements that ER24 have with these facilities, the Client’s
patient will be assured of getting the best possible care and treatment for his/her
ailment or condition
VALUE PROPOSITION
As a subsidiary of Mediclinic, ER24 is in an ideal position to offer the client/patient
preferential rates (hospital component only) on all hospital admissions into a
Mediclinic hospital.
These preferential rates will not be available for admissions into other hospital
groups.
Mediclinic undertakes and strives to give the patient a best patient experience.
9. HEALTHCARE PROVIDER NETWORK
EXTENSIVE SOUTH AFRICAN HOSPITAL NETWORK
ER24 has direct billing and GOP agreements in place with all major hospital groups
within South Africa.
PROFESSIONAL AFRICAN PROVIDER NETWORK
ER24 has an extensive network of service providers in Africa. ER24 will ensure the
further expansion of additional service providers, in order to provide a tailor made
solution to suit the Client’s need.
The current service providers include (but are not limited to):
Assistance Companies
Aeromedical Providers
Hospitals
Clinics
Ground Handlers
Ambulance Services
In-Country Case Management
10. IN-COUNTRY REPRESENTATION
ER24 is well positioned to source medical representatives in targeted African
countries /areas/ towns / cities.
The purpose would be to provide additional on the ground support to assist the ER24
Medical Team to obtain vital medical updates, reports and coordinate treatment efforts
at local clinics /hospitals.
These representatives include (but are not limited to):
Doctors
Nurses
Paramedics
Ground handlers
This will ensure that patients / members not only receive a first class service delivery
and support but more importantly ensure in-hospital additional care and support. This
will also give corporate employers, family members and employee’s “peace of mind”
knowing that immediate care and attention is available to the patient wherever they
are based. Medical reports will also be obtained more swiftly.
11. COUNTRY INFORMATION
ER24 can provide valuable country information on the client’s request.
This information is crucial when doing business in a foreign environment.
Information may include items such as:
Primary Care Options
Hospital Facility Audits
Emergency Services Capacity
Medevac Capabilities
Airports
Vaccination Requirements
12. ER24 FLIGHT DESK
ER24 FLIGHT DESK continued…
CONTACT INFORMATION
For more information on ER24, please contact:
Michael Emery
GM: Sales and Marketing
Tel. +27 (0) 83 985 5443
E-mail: [email protected]
