2016 Employee Guide

2

Equipped for Life is designed to support you in all aspects of your life – in, around and beyond the workplace. It is for everybody and this Equipped for Life booklet will inform you of all the services available to you covering health, education, personal development and charity involvement.

What is Equipped for Life?Commitments Equipped for Life demonstrates our commitment to the company values:

• To put our customers at the heart of all we do

• To deliver innovative consumer solutions

• To recognise and celebrate achievement

• To empower our people to make a difference

• To deliver products we are proud of

• To maintain the highest standards of welfare for livestock under our care

• To process better, simpler and more efficiently

• To eliminate waste

• Launched our new Health & Wellbeing initiative Equipped For Life with a programme of wellbeing events and campaigns to benefit employees and their families throughout the year

• Extended our range of subsidised clothing offered to all employees

• We have raised £85,000 for Make A Wish and £15,000 in cash prizes for the lottery

• Charity events including raising over £1,000 for Macmillan Cancer Support

Key highlights in 2015• Launched our new My Tulip Rewards

Smart Hub offering additional savings with key retailers as well as a one stop place for information on Equipped For Life and employee benefits

• We celebrated My Tulip Rewards first birthday with a party, having achieved £1 million spend in its first year

AimsEquipped for Life offers you the opportunity to get the most out of your workplace, benefitting you, your family and in many cases your local community.

Your HealthWe’re committed to giving you support to help you manage your health. We have Occupational Health Advisors regularly on site who offer the following services:

• Advice to help you stop smoking and how to lead an active lifestyle.

• Mini MOT Health checks. Available on site in January, April, July and October – all free of charge. Please see a member of the HR team to make an appointment.

• Free health information in our canteens, offices and noticeboards on medical conditions, as well as on healthy diet and lifestyle. Further information can also be found on the NHS Choice website www.nhs.co.uk

• As a Tulip employee you are also able to benefit from the Best Doctors and Employee Care programmes – enabling you to gain access to a Health & Wellbeing portal and Medical Navigator. In the case of Best Doctors this is also extended to your partner and immediate family. These will help you develop a healthier lifestyle and provide further information on how best to manage your health, as well as provide an interactive symptom checker, on line medical encyclopaedia and educational videos on health matters. See page 16 and 17 for further details.

All conversations with Occupational Health are completely confidential.

3

4

Your Wellbeing Charity SupportWe offer a number of schemes at work to help you stay fit and healthy including:

• Cycle to work. We promote healthy and environmental ways of travelling to work. This scheme is run throughout the year, details of which can be found on My Tulip Rewards. You purchase a bike through the scheme and pay back the loan through your salary. At the end of the 12-month hire period there is the option to buy the bike at a reduced cost.

• The My Tulip Rewards website gives details of discounts available at local gyms, as well as savings that can be made when purchasing gym equipment.

• Subsidised fruit. On the last Friday of each month we provide fruit at a reduced cost for you to purchase from the canteen.

• We take part in events across the group such as the Wolf Run as well as 5-a-side football challenges.

Ask your HR Department or see your noticeboard for more information.

Butchers’ and Drovers’ Charitable Institution (BDCI)The BDCI is the meat industry’s own trade charity. It exists to provide support for those who work, or have previously worked, in the meat industry but have fallen on hard times, regardless of their circumstances. Widows, dependants and children may also be eligible for assistance.

Help is given in two ways:

• One-off grants to help towards a major expense

• Assistance towards fees in a residential or nursing home

As a key employer in the meat industry Tulip can gain access to such support for its employees.

Provisions Trade Charity (PTBI)PTBI are a charity assisting people who have previously worked in the Provision Trade, including meat manufacturing. They help by giving quarterly grants or one off payments to assist with special purchases, home improvements or everyday expenses. In order to be eligible for help, you must:

• Have been employed in the Provision Trade

• Or be the widow/widower of such person

• And have a total residual income less than that laid down by the Trustees

If you, or someone you know, might qualify, please speak to your HR department or contact Alison Nash in confidence on 01208 262 660 or email alison.nash@tulipltd.co.uk

Money MattersRegular cover costs £10 per month. You can use your health cover to claim back money, towards essential health costs like optician’s fees, dental costs, therapy treatments and diagnostic consultations. We’ve also included access to Scanning Facilities, a 24 hour DoctorLine™ service and an expert second opinion medical service which can help if you, or your family, are diagnosed with a worrying medical condition. You can apply for your partner to have cover too. For more information see www.mytuliprewards.co.uk.

My Tulip RewardsAs an employee you can join our free employee benefits programme My Tulip Rewards where you can make great savings on everyday purchases. See page 6 for how to register and for further details of what can be found on My Tulip Rewards information hub.

Love Food, Hate WasteWe will be launching the Love Food, Hate Waste campaign into Tulip with recipes, ideas and useful hints and tips to help you save money and reduce food waste at home.

Childcare vouchers You can save up to £933 each year with childcare costs through Childcare Vouchers. If you and your partner both work for the company, you can both apply and both make the saving. The scheme now covers childcare for children up to the age of 15. The scheme works by deducting money from your gross pay, which goes directly to your childcare provider. This might be a nursery, child minder or after school club. You save money by paying less tax and National Insurance.

Life skillsIt is our aim during 2016 to be able to provide support to staff on such matters as financial planning & budgeting and improving your life skills, e.g. English. Ask your HR team for further details.

WestfieldWe have teamed up with Westfield Health to offer you an affordable health cash plan which can help you budget essential health costs, as well as provide access to health and wellbeing services for any unexpected health issues.

45

6

Enjoy never having to pay full price again!Log on to www.mytuliprewards.co.uk to set up your free account and

get discounts at all of your favourite stores!

Helpdesk 0207 985 9960

Operated for Tulip by Reward Gateway. Registered in England and Wales (No. 05696250) at 90 Westbourne Grove, London, W2 5RT. Registered under the Data Protection Act(No.

Z964960X). Terms and Conditions may apply. Offers can be changed or withdrawn without notice. Products subject to availability. Errors and Omissions Excepted.

Giving you access to our free benefits and discounts scheme accessed through your own computer, smart phone or telephone.

My Tulip Rewards gives you unbeatable savings at hundreds of retailers when you order reloadable cards to use in store. From your high street favourites to the big supermarkets and smaller retailers, you can get a discount every time. The discount will be applied instantly when you order the card, so you pay less than the value. For example, if you put £100 on a store card with a 5% discount you will only pay £95, and you can even use it in conjunction with any other in-store promotions or sales.

Visit www.mytuliprewards.co.uk before you shop online to earn Cashback and access discount codes for all your favourite retailers. Cashback is like a reward for shopping with a retailer through My Tulip Rewards. Simply find the retailer you want on the My Tulip Rewards website, click through the link and make your purchase as normal. Your Cashback will build up in your personal My Tulip account and you can withdraw it straight to your bank account!

Take a look at My Tulip Rewards on www.mytuliprewards.co.uk

My Tulip Rewards is also your very own information hub where you will find:-

• Access to voluntary benefits :-

• Cycle to Work scheme

• Childcare Vouchers

• Westfield Healthcare Cashplan

• Gym Discounts

• Tulip Lotto

• Subsidised Company Clothing

• Information on your benefits:-

• Pension/Life Assurance

• Long Service and Retirement Awards

• Support and Confidential Reporting

• EmployeeCare – For access to support and counselling

• Stronger Together – For concerns on exploitation

• Speak Up – Independent confidential reporting line

• On line Training and Development

And lots more! Membership is FREE!

Tulip employees, see how much you can save!

SAVE ON SALE PRICES

TOO!

FEATURES AND OFFERS INCLUDE…

www.mytuliprewards.co.uk | 020 7985 9960Operated for Tulip by Reward Gateway Ltd. Registered in England and Wales (No.05696250) at 90 Westbourne Grove, London, W2 5RT. Registered under the Data Protection Act (No. Z964980X). Reward Gateway. Terms and Conditions may apply. O�ers can be changed or withdrawn without notice. Products subject to availability. Errors and Omissions Excepted.

Gym Discounts

Gym memberships available at corporate rates!

Where will you make your next saving? Visit www.mytuliprewards.co.uk

Cycle to Work

Save up to 42% on the cost of a new bike for work.

Healthcare Cashplan

Affordable options for your medical, dental & optical needs!

Childcare Vouchers

Save up to £933 a year on the cost of childcare!

MORE FANTASTIC OFFERS FROM THESE GREAT RETAILERS...

5% Discount 8% Discount5% Discount 5% Discount 8% Discount

Membership is free!

Visit www.mytuliprewards.co.uk

8

Tulip has been providing a range of subsidised clothing to employees for a number of years. Items are sold at less than the retail price with the company subsidising the cost.

We are excited to launch two new products to the range, beanie hats and shirts. We hope they make a great addition to the range, which already includes soft-shell jackets, body warmers, polo shirts, trousers and fleece jackets.

Subsidised Corporate ClothingOrder forms are available from the HR Department or the My Tulip Rewards website. The cost of the clothing is deducted from your pay.

Cost examples:

Soft shell jackets £20.40Soft shell body warmer £12.00Fleece £7.20Fleece body warmer £6.00Polo shirt £3.60Sweatshirt £5.40Trousers £9.60Beanie hat £3.00

Deborah won £339.08

9

Tulip runs a staff lottery for both staff to win cash prizes and to raise money for charity. In 2015 the group raised £85,000 for the Make a Wish charity and gave out £15,000 in prizes. Tulip does not make a profit from the lottery.

For 2016, 50% of money raised through My Tulip Lotto will go to Tulip’s chosen charity.

Each draw is open to all permanent, temporary and fixed-term company employees aged 18 or over. Agency and Interim workers are not eligible for draws.

Deductions are taken directly from each entrant’s net pay by the Payroll department at the rate of £1 per week for weekly employees

and £4.33 per month for monthly employees.

Employees with a Tulip login can authorise deductions via the Lotto page in the Self-Service menu on the Intranet.

Full terms and conditions can be found on noticeboards and at www.mytuliprewards.co.uk.

You’ve gotta be in it to win it!

Be a winner with My Tulip Lotto

Liam won £1017.25

1 0

Mental Health and Wellbeing

Get Active!

All about you

JANUARYCervical health

awareness month

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

FEBRUARYNational Heart

Month

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29

MARCH 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

APRILMental Health

Awareness month

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

MAYYour Community

and You

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

JUNEWe care for you

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

JULY 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

AUGUST 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

SEPTEMBER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

OCTOBERStoptober,

Cancer awareness

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

NOVEMBERMovember

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

DECEMBER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Euro 2016 Final

Int’lWomens

Day

Wear It Red Day

No Smoking

Day

Caring for Carers Week You and Your Community Week

Rio Olympics 2016

Wellbeing Fortnight

Alcohol Awareness Week

Love Food Hate Waste

Saving money at home campaign

Money Matters for Carers Awareness

Give and Gain Day

Min

i MO

TM

ini M

OT

Min

i MO

TM

ini M

OT

Make the most out of your christmas leftovers.

Why not treat yourself using My Tulip Rewards? Save money on a spa day, weekend break or an experience day.

We are celebrating Christmas with you all. Look out on site for your free Christmas dinner, hamper and on site festive activities!

Gentlemen, start growing your Mo for Movember raising awareness and money for Men’s Health Issues. Why not grow a ‘tache or support one of your colleagues?

Look out for active challenges onsite to help celebrate the Olympics.

Tulip offers a free to use Employee Careline, which can offer help and advice on a range of issues. Call 0800 917 9330 to speak confidentially to one of their advisers.

Use My Tulip Rewards to Get Active! Cycle to Work is open for registration all year round. Sign up via the My Tulip Rewards site

Going back to school can cost - remember to visit My Tulip Rewards to get great deals at shops and online to help with the cost of clothing, stationery, and much more...!

It’s Stoptober and Sober for October. Help your health by cutting out smoking and drinking, and help your wallet at the same time! See HR to book an appointment with Occupational Health for support to help you get started

Money Matters

11

Get Active!

All about you

JANUARYCervical health

awareness month

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

FEBRUARYNational Heart

Month

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29

MARCH 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

APRILMental Health

Awareness month

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

MAYYour Community

and You

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

JUNEWe care for you

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

JULY 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

AUGUST 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

SEPTEMBER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

OCTOBERStoptober,

Cancer awareness

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

NOVEMBERMovember

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

DECEMBER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Fruit Days - Subsidised fruit available in the canteen.

FruityFriday

FruityFriday

FruityFriday

FruityFriday

FruityFriday

FruityFriday

World’s Biggest Coffee

Morning

FruityFriday

FruityFriday

FruityFriday

FruityFriday

Rio Olympics 2016

Wellbeing Fortnight

Alcohol Awareness Week

Dementia Awareness Week

Domestic Abuse Awareness Week

Saving money at home campaign

Healthy Living Fortnight

Tulip lotto sign up deadline

Christmas Jumper

Day

Saving money at home campaign

Depression Awareness Week

Sports Relief

Planner 2016

Use the Health & Wellbeing portal on My Tulip Rewards provided via EmployeeCare to access a range of resources to help you develop a healthy and balanced lifestyle

Why not treat yourself using My Tulip Rewards? Save money on a spa day, weekend break or an experience day.

Christmas is around the corner - see what discounts you can find on the My Tulip Rewards website to help with the cost of Christmas shopping.

The Westfield Healthcare Programme offers monthly cash plans to help with health care costs. Find out more on My Tulip Rewards website.

We have a range of subsidised clothing to help with the cost of work wear. See the My Tulip Rewards website for more details

Get outside and get active! Play football in the park or go for a nice walk to boost your fitness levels and improve your health. Many outside activities are free and a great way to lose weight and feel great!

Make My Tulip Rewards your best money saving idea this January, for extra savings in the January sales, booking your summer holiday, signing up for Childcare Vouchers to save on the cost of childcare.

Do you know all the benefits you can enjoy as a Dalehead employee? See on site activities or a member of HR to find out about pensions, Childcare vouchers, Cycle to Work, My Tulip Rewards Discount Scheme and much more!

1 2

Charity Bake Off

In Warwick and Central, a Macmillan Cancer Coffee Morning was held to support and raise funds for the charity. The team held a Bake off competition and sold lots of mouth-watering and delicious homemade cakes. A ‘Spot the Cake’ competition was held, too.

More than 15 homemade cakes were sold and a fantastic £142 was raised for charity. A great day was had by all with some very serious Bake Off judging, cake tasting and lots of laughter along the way!

Supporting your local and workplace communityWe will be encouraging our sites to get involved in numerous projects that will benefit your communities, giving you the opportunity to give something back to your local area.

Each of our sites will also support a local charity donating 50% of funds raised giving you the opportunity to take part in or organise fund raising events that benefit others.

A team of people from the Bodmin site volunteered their time at Mount Edgcumbe Hospice, building a raised flower bed in memory of a colleague from the sites engineering team.

Case study

Westerleigh staff took residents from a local Brunel care home, which provide respite care for people suffering from different stages of Dementia, to Oakham Treasures near Bristol. The museum is a personal collection of old antiquities from clothing, music, advertising and cars. A great day was had by all.

Speak Up! – an independent confidential reporting line – giving you the opportunity to let us know when something is wrong.

Seen something wrong?Do something right.Have you seen anything at work that worries you but you feel uncomfortable about reporting it directly? This could be theft, dishonest or unethical behaviour or a serious risk that could harm your colleague, the customer or the reputation of TULIP LTD.

Speak up!You now have the option of reporting your concern via InTouch using the phone number or secure website below. It’s free, easy to use, is totally confidential and you can remain anonymous if you wish.An Independent Confidential Reporting Line - available 24/7

Call 0800 297 0100

(Access Code 88545)

English, Latvian, Lithuanian, Hungarian

Call 0800 297 0101English, Polish, Portuguese, Russian

Or via the website www.intouchfeedback.com/tulip

13

1 4

If you have concerns regarding forced labour or are being controlled by someone who may take your ID documents or your pay, or you are asked for money/favours in order to obtain work, contact Stronger Together. We work with this organisation to try and stop labour exploitation.

Stronger Together

tackling hidden labour exploitation

Are you being forced to work when you don’t want to?

Do you have to pay someone money to give you work?

Are you being forced to live in accommodation against your will?

Is someone controlling your identity documents or bank account?

Is someone threatening or intimidating you or your family?

Czy jesteś zmuszany/ zmuszana do pracy wtedy, kiedy tego nie

chcesz? Czy musisz płacić komuś w zamian za otrzymanie pracy?

Czy jesteś zmuszany/ zmuszana do mieszkania w lokalu wbrew swojej woli?

Czy ktoś ma kontrolę nad Twoimi dokumentami identyfikacyjnymi lub rachunkiem

w banku? Czy ktoś grozi Tobie lub Twojej rodzinie?

Vai jūs spiež strādāt, kad jūs negribat to dañt?

Vai jums kādam jāmaksā nauda, lai jums dotu darbu?

Vai jūs spiež dzīvot mājvietā pret jūsu gribu?

Vai kāds kontrolē jūsu personas dokumentus vai bankas

kontu? Vai kāds draud jūsu ģimenei vai to iebiedē?

Ar jus verčia dirbti per prievartą?

Ar privalote duoti kam nors pinigų, kad parūpintų jums

darbo? Ar esate priversti gyventi nurodytose patalpose prieš savo valią? Ar kas

nors kontroliuoja jūsų tapatybės dokumentus ar banko sąskaitą? Ar

kas nors grasina arba gąsdina jus ar jūsų šeimą?

YES? TAK? JĀ? TAIP?

GET HELP! POSZUKAJ POMOCY! SA EMIET PAL DZ BU! SIEKITE PAGALBOS!

Access Code 88545

Talk to Tulip via a trusted manager, worker representative or call our independent and confidential helpline on:

• 0800 297 0100 (English, Latvian, Lithuanian, Hungarian) – Access Code: 88545

• 0800 297 0101 (English, Polish, Portuguese, Russian) - Access Code: 88545

• Or visit website www.speak-up.info/tulip (Access Code: 88545) – or use the above QR code above

Alternatively, report it to the Gangmasters Licensing Authority confidentially on 0800 432 0804 or the local Police on non-

emergency number 101/Northern Ireland 0845 6008000. For personal help and support if you are a victim - Call Migrant

Help on 07766 668781 or the Salvation Army on 0300 303 811.

www.stronger2gether.org www.speak-up.info/tulip

15

Tulip Ltd Group Life Scheme As an employee of Tulip Ltd you have a Life Assurance benefit.

What does this policy cover?

In the event of your death whilst an active employee, a lump sum payment will be made. The Life Assurance is provided through a Trust and any lump sum benefit will be paid to the Trustees, who have absolute and final discretion as to whom benefits are paid. The Trustees will usually pay the benefit to any beneficiaries you have nominated on your Expression of Wish form .

Please ensure your Expression of Wish form is kept up to date and sent to your HR Department to be retained your file. You can amend your Expression of Wish form at any time.

Lump Sum benefits will count towards your Lifetime Allowance (for the 2016/17 tax year the Lifetime Allowance is £1,000,000) unless you are advised otherwise. Lump sum, payments are normally tax free unless your Lifetime Allowance is exceeded.

Further details of this policy and an Expression of Wishes Form can be found on My Tulip Rewards (www.mytuliprewards.co.uk).

Bereavement Helpline – 0800 158 5189• Confidential Helpline available

24 hours a day

• Staffed by experienced qualified counsellors

• Service available to all scheme members & their Dependants

Can cover be maintained while an employee is absent from work?When an employee is off work due to illness or injury, cover can continue to the policy cease age as long as premiums continue and a contract of employment is maintained. If absence is for any other reason, cover may continue up to a maximum of 36 months.

When will an employee’s cover stop?Cover stops if an employee leaves service, leaves the scheme, retires or reaches the schemes cease age.

When does cover start?All employees are eligible for benefits under this policy on the day they become employed by Tulip Ltd provided they are age 16 or over and are below the scheme cease age.

We hope to always continue the plan but this may change or stop if we think it is necessary. Although every effort has been made to ensure the accuracy of this leaflet the scheme’s legal documents prevail in the case of any dispute.

1 6

EmployeeCare 0800 917 9330

What is EmployeeCare?EmployeeCare is an employee assistance programme (often referred to as an EAP). It offers information and counselling on a wide range of personal and work related topics such as debt management, family relations, health problems and work issues. This service is provided by Capita Health and Wellbeing – a leading EAP provider and it is completely free for you to use.

What EmployeeCare offers

Telephone counselling– One phone call can put you in touch with an experienced, professional counsellor who will assist you in talking through your concerns and feelings and help you consider the options. They can help with a wide range of personal and work related problems such as bereavement, stress, marital and relationship difficulties, alcohol and drug abuse, loss of confidence, workplace issues and debt. You have access to this confidential emotional support at all times, 24 hours a day, 7 days a week.

Face-to-face counselling– If you feel you would benefit from face- to-face counselling, you can have up to four sessions which will be arrangedin a convenient location near your home or workplace.

Telephone health andwellbeing advice – You are also provided with immediate access to a Health and Wellbeing Advisory Service, where you can discuss concerns about your health and wellbeing with qualified health professionals. Again, the helpline is open 24 hours a day, 7 days a week.

Online portal – You can access the online ‘Health and Wellbeing’ portal via the EmployeeCare website. This portal offers a range of resources, which can help you develop a healthier, more balanced, lifestyle.

Online Health RiskAssessment Tool – Also via the website, you can access personal health assessments and reports, through the Health Risk Assessment Tool. This tool assigns you with a health rating and provides further information on how best to manage your health.

To access the Health and Wellbeing portal, Health Risk Assessment Tool and other online services, simply visit the website, using the access code 72221 to enter. employeecare.com

1 7

Best Doctors® 0800 085 6605

What is Best Doctors?Best Doctors is a leading second medical opinion company. It offers a range of services from giving you an expert second medical opinion, to providing personalised answers to non-urgent medical questions. Access to Best Doctors also extends to partners and immediate family who live in the same household as you.

What Best Doctors offers

InterConsultation™ If you are diagnosed with a serious medical condition, you can get an independent and confidential, expert second medical opinion, all without leaving home. Best Doctors has a global database of over 50,000 consultants; all chosen as experts by other specialists. These experts will review your medical files and provide you with a report, giving an expert second opinion on your diagnosis and/or treatment.

AskTheExpert Need information on a condition or treatment quickly? Best Doctors can give you an expert medical opinion without a full review of your medical records.

FindBestDoc™ Best Doctors will provide details of up to three expert consultants who could provide you with appropriate treatment. Your Best Doctors case manager will explain the options and help you choose the best specialists for your condition.

Bes

t Doc

tors

and

the

star

-in-c

ross

logo

are

regi

ster

ed tr

adem

arks

of B

est D

octo

rs, I

nc.,

in th

e U

nite

d S

tate

s an

d in

oth

er c

ount

ries

and

are

used

und

er li

cens

e.

A S

econ

d M

edic

al O

pini

on is

not

inte

nded

to s

ubst

itute

pro

fess

iona

l med

ical

adv

ice

or p

rovi

de a

med

ical

dia

gnos

is o

r the

rape

utic

reco

mm

enda

tions

on

its o

wn.

For expert medical advice

FindBestCare®If your medical report suggests receiving treatment outside the UK or Republic of Ireland, the treatment will be at your own expense. But Best Doctors will handle all of the medical and travel arrangements so you can focus on the most important thing – getting better.

Doctor Online Doctor Online gives you access to experienced GPs, who will provide reliable answers to general medical questions within 72 hours.

Health Navigator The Health Navigator is a services portal and medical information source, which includes educational videos, an interactive symptom checker and online encyclopaedia.

Best Doctors funds the expert medical review and the clinical summaries, as well as arranging for the collection and return of all relevant medical documentation. Neither Best Doctors nor Canada Life cover the cost of treatment or face-to-face consultations.

Alternatively, simply visit the Best Doctors website and follow a few easy steps to register. canadalife.askbestdoctors.com

1 8

National HelplinesAlcoholics AnonymousT: 0845 769 7555www.alcoholics-anonymous.org.ukAA is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help

Alzheimer SocietyT: 0300 222 1122www.alzheimers.org.uk/siteSupport for people with dementia, their families and carers

B - EATT: 0845 634 1414www.b-eat.co.ukThe Beat Adult Helpline is open to anyone over 18 who need support and information relating to an eating disorder, including sufferers, carers and professionals

Carers UKT: 0808 808 7777www.carersuk.orgExpert telephone advice and support service is here if you want to talk about caring

Cruse Bereavement CareT: 0844 477 9400www.cruse.org.ukThe Cruse National Helpline is staffed by trained bereavement support volunteers, who offer emotional support to anyone affected by bereavement

Diabetes UKT: 0345 123 2399www.diabetes.org.ukDiabetes UK helps people manage their diabetes effectively by providing information, advice and support

Domestic ViolenceT: 0808 2000 247www.nationaldomesticviolencehelpline.org.ukThe Freephone 24 Hour National Domestic Violence Helpline for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf

Families AnonymousT: 0845 1200 660www.famanon.org.ukFor families and friends concerned about a loved one’s drug problems

FRANKT: 0300 123 6600Text: 82111www.talktofrank.comFor friendly, confidential drugs advice, talk to FRANK

Homeless UKT: 0808 800 4444www.homelessuk.orgTelephone advice and information for people with a housing problem or who are homeless

MacMillan Cancer SupportT: 0808 808 0000www.macmillan.org.uk/HomeMacMillan Cancer supports every step of the way. From help with money worries and advice about work, to someone who’ll listen if you just want to talk

Men’s Advice LineT: 0808 801 0327www.mensadviceline.org.ukA confidential helpline for any man experiencing domestic violence and abuse from a partner (or ex-partner)

MindT: 0300 123 3393Text: 86463www.mind.org.ukAdvice and support to empower anyone experiencing a mental health problem

The Money Advice ServiceT: 0300 500 5000www.moneyadviceservice.org.ukFree and impartial money advice

National DebtlineT: 0808 808 4000www.nationaldebtline.orgFree, confidential, debt advice service for people in England, Wales and Scotland

NHS 111 Service T: 111www.nhs.ukCall 111 when you need medical help fast but it’s not a 999 emergency

The SamaritansT: 08457 90 9090www.samaritans.orgWe support anyone in distress, around the clock, through 201 branches across the UK and Republic of Ireland

SANET: 0845 767 8000www.sane.org.ukSANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness (including family, friends and carers)

Support LineT: 01708 765200www.supportline.org.ukSupport Line offers confidential emotional telephone support in the UK for men, women, children and young adults throughout the UK

Women’s AidT: 0808 2000 247www.womensaid.org.ukWomen’s Aid is the key national charity working to end domestic violence against women and children

20

www.tulipltd.co.uk

Winner of the Wellbeing Programme, Engagement Excellence Awards 2015

Best Ethical Supply Chain, Co-op Supplier Awards 2015