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EpiCore
Scott CarlsonJonathan GibbsRobbie GoreChandra LollisMatt PetrusJohn TaylorAlexshondra Willis
ContractSystems Request
Project Plan
Overview
1. Introduction to EpiCore2. EpiCore Contract3. Introduction to Tyner Petrus4. Systems Request5. Project Plan6. Conclusion
EpiCore
Tagline– Core Values. Legendary Results.
Objective– To provide top-quality solutions to businesses by
maximizing communications and utilizing an entity's strengths to their highest potential. We strive to achieve A-grade work by holding our team members to the same or higher quality that our clients request from us.
Team Review Board
–Violating policy, dismissal from a meeting, or failing to submit a Peer Review Analysis
–Comprised of all members not suspected of any charges
–Ms. Blackman has the right to step-in and have the Team Review Board immediately enter deliberations.
Tyner Petrus Co., Inc.
– Providing excellent customer service and competitive prices since 1982
– Family owned and operated by West Monroe natives
– Began selling feed and seed then moved into providing hardware
– Added sporting goods in 1996
Tyner Petrus Co., Inc.
– Growth• Constantly growing and adding services • Recently opened a 25yd rifle range where they offer
concealed carry courses
– New location in Monroe
Core Business
Tyner Petrus Co., Inc.
– Hardware and sporting goods retailer
– Large selection of inventory
– Competitive prices
– Dedicated to customer service
Existing System
Payroll System• Completely paper-based• Inefficient• Potential for inaccuracies/discrepancies• Wastes administrative time
Returns System• Currently, there is no system in place for returns to manufacturers
Gun Repairs System• Hand-written• Time consuming• Potential for mass confusion
Business Need
Payroll system• More efficient and effective way to manage employees and employee
payroll, thus saving both time and money
Returns System• Will assist Tyner Petrus in being compensated for returned goods to
manufacturer• Will help customers get the replacements they need when they need
it, thus increasing customer satisfaction
Gun Repairs System• Will allow Tyner Petrus to provide their customers with better service
Functionality
After speaking with our sponsor and researching the companies current systems, we have identified 3 business processes which can be improved by being made electronic and/or
automated.
Employee Database and Payroll SystemReturns System
Gun Repairs Database and Ticketing System
Employee Database and Payroll System
Purpose:Automation of employee clock in and out
procedure
–Slide card system–Direct deposit capabilities–Log hours for each pay period–Automatically place information on checks
Returns System
Purpose:Aid in the effort to get credit back from the
manufacturers
–Tracking of why, when, for whom, and to which manufacturer an item was sent back.
–Receiving updates on the status of returned items
Gun Repairs Database and Tracking System
Purpose: Better tracking of the gun repair services
–Maintain information about each gun brought in•Contact info•Reason repair is needed•Expected pick-up time
–Create an invoice for each gun repair
Expected Value
Tangible: – The employee database and payroll system will cut down on
paperwork and administration tasks. This will save time.
– The returns database will likely help Tyner Petrus regain money on defective products.
– The gun repairs database will allow Tyner Petrus to ensure proper payment is received for the repair work done.
Expected Value
Intangible: – By use of the returns system, Tyner Petrus may be able to
get replacement products for customers, this in turn will increase customer loyalty
– The returns system will also create a less stressful way of dealing with returns, thus a happier workplace.
– Administrative employees may be happier due to less paperwork, and be able to work more efficiently.
Expected Value
Intangible: – Accurate scheduling will boost employee morale.
– An accurate time tracking system coupled with a better payroll system will result in satisfied employees.
– Maintaining accurate information on the repair work done will result in a more satisfied customer.
Special Issues or Constraints
– Time frame to complete system planning, analysis, and design is short and strict. There is not much room for error.
– Systems must be functional and reliable.
– Systems must be user friendly.
– Systems must be secure as they will contain sensitive information.
Conclusion
1. EpiCore Contract
2. Sponsor - Tyner Petrus Co., Inc.
3. Systems Request
4. Project Plan