Epicor Retail Suite

Epicor Software Corporation is a leader in software and services for real-time soft goods, hard goods, specialty, and general merchandise retailers who seek to streamline processes, integrate channels, leverage intelligence, and inspire customers to maximize profitability. Our end-to-end, scalable, and global solutions consist of:

• Store/Mobile Store• Enterprise Selling• Cross-Commerce• Customer Relationship Management/Mobile

Clienteling• Audit and Operations Management• Merchandising/Mobile Inventory Management• Planning and Assortment Planning• Business Intelligence• Sourcing and Product Lifecycle Management• Secure Data Management• Software as a Service• Professional Services

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Inspired Inspireretailers

success

Epicor

Epicor Software Corporation develops, delivers, and supports a complete range of

advanced solutions for soft goods, hard goods and specialty, and general merchandise

retailers. These solutions are designed and proven in use to meet the evolving merchandise

and service expectations of today’s highly connected, cross-channel shoppers and the

business requirements of the most demanding retail environments, with rapid return on

investment (ROI), low total cost of ownership, and a single point of accountability.

Epicor Retail solutions are available best-of-breed, in fast-track packages, and through our

hosted software as a service (SaaS) offering. They are built with open, standards-based

architecture, deep functionality, and full flexibility, and they are trusted by more than 500

retail brands in tiers one through four for effective enterprise management, and to deliver

a seamless customer experience.

Epicor Retail solutions incorporate decades of best practices and an in-depth understanding

of our clients’ varied and evolving needs. They are backed by comprehensive hardware and

professional services plus 24/7 support.

Retail Suite

Store Enterprise Selling

CRM

Audit and Operations Management

Business Intelligence

Cross-Commerce

Planning andAssortment Planning

Sourcingand PLM

Merchandising

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Distinctive ValueEpicor is distinguished by superior solutions, services, people, and experience.

• Proven success. At Epicor, we know that our success depends on ensuring yours. We have met the goal consistently on behalf of our clients by developing and applying solutions that are perfectly aligned with their specific needs and changing requirements.

• Trusted professionals. Our 600+ retail professionals have been selected for their in-depth expertise with retail processes, businesses and technology, and their ability to deliver optimal solutions with highly personalized services.

• Advanced solutions. Epicor provides leading solutions for every critical retail operation, including the number one POS solution used by more soft goods and hard goods retailers than any other in North America.

• Hundreds of loyal retailers. Epicor Retail solutions are trusted by top regional, national and international retailers to streamline processes, integrate channels, leverage intelligence, and inspire customers to maximize profitability.

• Solid corporate performance. Since our inception in 1972, Epicor has demonstrated consistent growth and profitability.

• One-stop shopping. With Epicor, you have ready access to solutions for all processes, services for every need, and expertise for every challenge—with a single point of accountability.

• Proactive client relations. Epicor maintains close partnerships with our clients through direct links to our professionals; product user forums and advisory boards; case studies, communications and publications; and an annual client conference.

• Leading industry partners. As a Microsoft® Gold Certified Partner, Epicor is at the forefront of leveraging the power of Microsoft .NET and other leading technologies in retail applications and works closely with Microsoft and other industry-leading companies to meet the diverse requirements of our clients.

Ranked # 1 for POS software for both soft goods and hard goods,1 Epicor Retail Store is the leading transaction suite. It enables superior customer engagement and information management to drive sales, service, and highly efficient in-store operations, for a lasting competitive advantage.

Epicor Retail Store, developed using the Microsoft .NET platform, is a robust POS and store-system suite with high ROI applications. Its real-time central features designed to enhance service and drive sales include enterprise selling, return/exchange management, customer relationship management (CRM), and mobile functionality. The same Store architecture facilitates a rapid delivery of Store functionality on Apple® iPad®, iPod®, and Microsoft Windows® mobile devices.

Point of Sale (POS)Point of sale is designed to improve the customer experience and reduce check out time with advanced transaction types, flexible workflow, extensive promotion and deal execution, in-store CRM, biometric capabilities, store messaging, and more. With a full complement of back office functions and applications, the store staff can manage their business more efficiently. These include a manager’s dashboard, inventory management, employee management, electronic journal, and cash management, and the Enterprise Store Central module to support retailer’s desire for rapid, central consolidation of store data and functions.

POS is built for the deployment requirements of today and tomorrow. From the traditional deployments of registers and servers in the store, through thin client deployment of POS, to an enterprise server deployment making your store estate an implementation of one giant store with hundreds of thousands of registers.

Mobile StoreMobile Store extends key store functionality beyond the cash-wrap and manager’s workstation. Enabled for Apple iPad, iPod, and Microsoft Windows mobile devices, Mobile Store provides store managers and sales associates the tools, at their fingertips, to enhance customer service and productivity by completing end-to-end POS transactions, looking up items, locating stock, completing various inventory management functions and more.

Enterprise Store CentralEnterprise Store Central offers a collection of capabilities that help manage the store estate, share transaction functions and logic across channels, and provide a central resource for a number of features requiring a consolidated view. These include returns management, e-mail receipts, configuration and management, promotional events management, real-time EJ and store services, transaction trickle consolidation, and integration with IBM director for store monitoring.

Returns ManagementReturns Management is a multi-channel, centralized module that lets you ensure accurate refunds and reduce refund fraud, while improving customer service and employee compliance. Returns Management provides stores real-time access to all transaction details throughout the chain, including original purchase with promotional pricing, subsequent return history, and an accurate return value.

AppbuilderAppbuilder provides power and flexibility enabling you to create workflows and user experience, and configure and change business rules related to policy and procedures, payroll, security, marketing, taxes, inventory, and so much more. It’s easy-to-use User Interface gives you the same control over all the in store devices, including workstations and mobile devices as well as the registers themselves.

Multi-Channel Transaction AdapterMulti-Channel Transaction Adapter gives retailers the tools to share transaction functions and logic with other channels and devices. With a rich XML based API, the sharing of Epicor Retail Store resources, such as pricing, promotion, tax, basket calculation, etc. gives you a single code base for transaction execution regardless of channel.

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Epicor Retail SuiteEpicor Retail Suite

1Epicor ranked first overall in the POS Software for Softgoods Retailers and POS Software for Hardgoods Retailers reports published by global research and advisory firm IHL Group. Source: IHL Group,

“A Retailer’s Guide: POS Software for Softgoods Retailers” (Sept. 26, 2012) and “A Retailer’s Guide: POS Software for Hardgoods Retailers” (Sept. 28, 2012)

StoreInspires

Sales

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Enterprise SellingInspires

Customer Satisfaction

Cross-CommerceInspires

Flexible Engagement

Epicor Retail Enterprise Selling facilitates cross-channel retailing by combining a real-time inventory manager and a configurable order manager to process inventory transactions across multiple sales channels. Now, you can sell merchandise and satisfy customer demand from anywhere in the enterprise. Fully integrated to the Epicor Retail Suite, Enterprise Selling gets inventory data from Merchandising, allows Store POS to create and fulfill orders, sends orders to Warehouse Management Systems (WMS), and sends orders to Merchandising to reserve product.

Product Locator provides real-time inventory availability and inventory levels from any point of customer interaction—stores, kiosk, call center, Web, Google®, or mobile devices—with search capabilities to find products based on geographical parameters and the ability to track out-of-stock product demand.

Real-time Inventory is a data feed process used to populate beginning-on-hand counts for all inventory across the chain. The real-time inventory is then updated as merchandise moves throughout the day, and as inventory status changes during the lifecycle of orders.

Order Management processes customer orders between disparate selling and fulfilling locations and systems. It allows sales channels to create customer orders then routes them in real time between selling and fulfilling locations based on customer preference or retailer business rules.

Customer Service Application is a tool to help Customer Service Representatives and Administrators obtain information and the status on orders that are in the Enterprise Selling system.

Reporting provides a summary of orders giving you: a snapshot of orders taken, fulfilled, and open; KPI’s by location; a view into items queried vs. fulfilled to assist with supply demand; and an ability to know fulfillment rates and no-stocks to support fulfillment compliance and inventory accuracy.

Google Adapter enables the transfer of inventory data by store and product from Enterprise Selling to Google in near real time. This data is used by Google to display product availability in nearby stores when customers perform product searches on a PC or mobile device.

Epicor Retail Cross-Commerce puts authentic omni-channel retailing within your reach. Cross-Commerce is a Web application, powered by Magento®, which automates the online shopping experience. This flexible, advanced eCommerce tool provides the opportunity to increase your revenue and customer loyalty by personalizing the shopping experience across channels. Integrated with Merchandising and Enterprise Selling, Cross-Commerce is another channel that communicates with your physical stores (Store POS), mobile devices, call center, kiosk and social media to improve engagement through personalized sales, targeted promotions, recommendation engines, contact centers and much more. More than 150,000 retailers worldwide are using an eCommerce solution powered by Magento to help them grow their business.

Complete Online Store: Cross-Commerce is a feature-rich eCommerce solution that offers you complete flexibility and control over the functionality of your online channel. The search engine optimization, catalog management, and powerful marketing tools let you create sites that provide an unrivaled shopping experience for your customers, while the intuitive administration interface allows you to tailor your site to your unique business needs. This online store interacts with the Epicor Retail Suite to help you drive more online traffic, transform store visitors into lucrative multi-channel shoppers, and convert browsers into buyers across your selling channels.

Revenue-Boosting Features: Cross-Commerce drives business growth. Our platform scales to accommodate high traffic volume, large product catalogs, and international expansion, and it is PA-DSS validated. Other exclusive features include a rich merchandising suite, dynamic rule-based product relations, persistent shopping, private sales, gift registry, gifting options, rewards points, merchandise credits, and many more.

Global Commerce: Cross-Commerce helps you sell to customers around the world in their native languages. Plus, the solution is configurable for multiple currencies and tax rates, for easy integration with any new country.

Mobile Commerce: Complement your omni-channel business by creating a mobile-optimized storefront so customers can shop even when they’re on the go. Cross-Commerce contains a mobile HTML5 interface that supports iPhone, Android, and Mobile Opera browsers.

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CRMInspires

Loyalty

Customer ReportingDiscover the marketing opportunities in your customer data with our easy-to-use suite of reports and templates. Find opportunities to cross-sell, up-sell, increase retention, determine site selection for new stores, identify the most profitable customers to contact, and assist individual stores with customer-related performance issues.

Campaign ManagerCRM can interface to your POS, mobile device, call center, kiosk, and eCommerce sites to execute your campaign and promotions. Whether your next campaign is direct mail, voicemail, e-mail, or text messaging, CRM will help you prepare and export the lists to send to your third-party vendors for execution. As transactions flow into the customer database, campaign and promotion results are automatically updated. Analysis on your marketing initiatives can begin immediately.

Loyalty and Reward ManagerThe goal of any well-designed retail loyalty program is to drive ROI by changing customer behavior. How you achieve this goal is fundamental to the program’s success. Loyalty and Reward Manager lets you design and run multiple loyalty programs with the flexibility and security of a retail-proven, transaction tracking and redemption toolset. You can communicate program benefits and news individually using one-to-one triggered messaging, or reach out to a group of program members with statement and program information across multiple channels.

ClientelingEngage and motivate customers more effectively with Clienteling. Your associates can now fully leverage and manage customer information in your Epicor Retail CRM database and have a digital, mobile black book at their fingertips. Personalize the customer’s shopping experiences by viewing items in their closet, suggesting product based on their profile and preferences, and reminding them of eligible offers. With Clienteling, you will build a more profitable, lasting relationship and loyalty through personalization, knowledge, and engagement.

Epicor Retail CRM is a broad set of complementary tools to enable mutually beneficial relationships between you and your customers. CRM lets you understand your customers’ preferences and profiles, engage them personally and professionally, deliver relevant offers, and provide meaningful rewards—all of which inspires them to purchase more, promote your brand, and keep them coming back.

CRM’s tools are designed to drive sales, increase loyalty, and support the business processes necessary for success in today’s competitive marketplace. CRM provides integrated capabilities for customer analysis, customer segmentation, campaign management, clienteling, and loyalty points program management with real-time targeted communications to customers via POS and other sales channels. This solution supports multiple sales channels, multiple divisions/brands, employs powerful analysis tools, and provides one complete and consolidated view of the customer.

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Epicor Retail Audit and Operations Management consolidates, validates, and secures data from all sales channels into one location and to one standard, then maps it consistently to your enterprise applications. This exceptional solution improves performance and profitability by ensuring that the vital data you and your systems depend on is accurate, consistent and up to date, to reduce errors, support correct decisions, and deliver substantial ROI.

Sales AuditSales Audit ensures the integrity and accuracy of the data flowing into head office systems by correcting any errors up front and bridging the gap between your enterprise and the sales channels. This core solution is used by over 100 top retailers to process more than $50 billion in sales transactions each year.

Voucher ManagementVoucher Management provides real-time updating of balances for gift cards, gift certificates, and merchandise credits.

Loss PreventionLoss Prevention automatically detects patterns of fraudulent activity and identifies procedural violations to reduce shrink, deter theft, and increase profitability while keeping the store an employee-friendly workplace.

Employee Productivity and CommissionsEmployee Productivity and Commissions enables you to evaluate, track, encourage, and reward the performance of every employee correctly, fairly, and automatically.

As payment options and the volume of card transactions continues to increase, so too do the risks and liabilities associated with data theft and misuse—as well as the costs and complications of solution-specific approaches to data security. Epicor Retail Secure Data Management (SDM) alleviates these concerns by streamlining the process of securing your retail data to support PCI compliance. This single, cornerstone application consolidates payment cardholder data and manages it in a secure manner. By using tokens as a reference for interfaced applications, SDM allows compliance to be driven through a single product. This substantially reduces the time, effort, and expense associated with establishing, verifying, and maintaining compliance on multiple solutions, and streamlines the process of securing sensitive cardholder data wherever it may reside in your organization.

InspiresSecure Data Management

Peace of Mind

Audit and Operations ManagementInspires

Accuracy

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Epicor Retail Suite

Epicor Retail Business Intelligence (BI) puts the power of fully leveraged data at your fingertips. With the aid of customizable dashboards, BI uses an Information Center to centralize information from across the enterprise—including Epicor Retail Sales Audit, Loss Prevention, Merchandising, Planning, CRM and even from external systems—then enables you to analyze and report it using gauges, maps, charts, alerts and visually rich presentations. As a result, you’ll benefit from fresh insights, a more comprehensive and manageable understanding of your business, and faster, more effective decisions.

In addition to unprecedented control of your retail data and improved operations management, BI gives you a substantial advantage over your toughest competition in today’s demanding retail environment, in which modern, integrated systems generate a continual flood of data on everything from inventory conditions to sales and merchandise transactions to customer behavior. BI meets this challenge by enabling you to selectively access the right data then transform it into clear analyses that help you quickly understand what’s happening and take direct action to improve your performance—in the moment and over time.

BI’s Information Center supports Microsoft Windows Phone, Apple® iPad® and iPhone mobile devices, permitting you to access reports and alerts created in Information Center and obtain up-to-date information to make prompt decisions while on the road. The solution consolidates data in an optimized-for-queries structure; responds quickly to large and complex enquiries; brings you a consistent version of the truth from multiple perspectives; and feature clear and customizable scorecards let you view all key metrics and manage all key information from a centralized location via the Web.

Business IntelligenceInspires

Informed Decisions

Epicor Retail Sourcing and Product Lifecycle Management streamlines the process of obtaining merchandise quickly and more profitably by automating and coordinating key functions central to design, production and shipping involving multiple vendors in any number of locations. It lets you get the products you want from factory to sales channels as quickly and efficiently as possible.

Sourcing and PLM centralizes workflow management via the Web to control vendor negotiations, production, and logistics tracking. This integrated solution includes Partner Collaboration for communicating efficiently with vendors and agents worldwide via a central Web-based repository allowing stakeholders to view updates and request changes. Critical Path Management tracks the chain of critical tasks to ensure your project progresses efficiently and on schedule; plus other modules for managing every aspect of production and shipping.

Sourcing and PLMInspires

Efficient SCM

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PlanningInspires

Peak Performance

Epicor Retail Planning allows you to correctly assess which products, quantities and attributes will be in demand in each market and type of store, to help maximize inventory turns and full-price sales while minimizing markdowns and risks. Planning effectively links your financial plans, assortment plans, buying plans, and individual store plans. It combines Merchandise Planning and Assortment Planning with rich visual tools to let you identify what’s needed at both the chain and store level, and develop effective inventory models that support peak performance across your business.

Merchandise PlanningMerchandise Planning lets you create and manage your merchandise plans at all levels and across all channels of operation. Flexible and unlimited merchandise and location hierarchies allow you to develop plans that meet the demands of your customers at a micro-level. By synchronizing high level business plans with channel and location-specific trends, Merchandise Planning ensures the right merchandise is planned for the appropriate stores.

Assortment PlanningAssortment Planning simplifies the process of building ideal assortments in perfect step with your customers, locations, seasons, and budget. Using visual tools linked to your merchandising data and buying and store plans, this powerful application lets you create, organize, and view offerings within a location cluster and by store grade; determine your assortment breadth with an easy-to-use Wizard tool; define your styles in complete detail; see your assortment clearly using product pictures or catalogue images; and much more.

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Epicor Retail Merchandising streamlines operations, unifies asset management, and manages your business from end to end. This powerful retail solution features a centralized transactional database and support tools to help you make and execute better decisions based on accurate, current, and shared information.

Master Data ManagementMaster Data Management is your tool to easily transfer the rich data in our systems into the reports you need for usable information and clear insights. It links the expertise of your staff directly to critical data, letting them apply their intuitive knowledge of your retail business to trends, patterns, and sales statistics that are instantly accessible.

Purchase Order Management and OTBPurchase Order Management handles the detailed process of placing purchase commitments with vendors and monitors the progress of buys and their delivery dates, while maintaining financial and open-to-buy control.

Allocation and ReplenishmentAllocation and Replenishment optimizes your merchandise with effective and proactive distributions that minimize stock imbalances, increase sales, lower inventory levels, reduce forced markdowns, raise gross margins, and increase customer satisfaction.

Warehouse ManagementWarehouse Management is an optional application that ensures merchandise flows from receiving through distribution to your customers or store shelves quickly, to optimize productivity, streamline operations, and reduce stock-outs. Warehouse Management provides EDI support for receiving, RF-based tools for carton packing, full ticketing functionality, SKU or carton based inventory tracking, and more.

Inventory Management and WebIMInventory Management ensures your head office, warehouse, or stores get direct access to real-time inventory information across the enterprise. WebIM provides users with access to Inventory Management via Web browser interface on either a pc or mobile device.

Price and Deal ManagementPrice and Deal Management provides a holistic and intelligent approach to price management. It allows for flexible and localized pricing to meet your changing business needs with centralized control and detailed tracking capabilities, all of which serve to increase your margins. Price changes can be executed by chain, store group, store, and color, choosing from hard markdowns, promotions, or a variety of deal types.

Merchandising AnalyticsMerchandising Analytics is a customizable decision support tool for analyzing all sales, orders, receipts, distributions, price changes, inventory adjustments, transfers, and returns to vendors, allowing you to determine opportunities for faster turns, improved margins, better markdown execution, and more precise forecasting.

MerchandisingInspires

Efficient Product Management

Epicor Retail Suite

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Epicor Software Corporation

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Epicor Retail Software as a Service (SaaS) makes it easier and more affordable than ever to gain the competitive advantages of the industry’s leading retail solutions. This all-inclusive offering brings you proven solutions that are developed, implemented and maintained by Epicor and delivered directly to your stores and head office via high-speed persistent networks.

The solutions included in our Software as a Service offering give you the same advanced functionality as our best-of-breed systems used by the world’s leading retailers, in a format that dramatically reduces your capital investment and implementation requirements. And because Epicor takes care of everything you need, including software, hardware, services, and support, SaaS also minimizes your in-house resource requirements and overall Total Cost of Ownership (TCO).

These features make SaaS the perfect solution for growing small-to medium-sized retailers who want to leverage “big retailer” IT and easily enable growth, while staying focused on what they do best: running their retail business—not their retail systems!

Epicor Retail SaaS is packaged with the following proven, leading solutions:

Store combines essential in-store tools with the superior capabilities for exceptional customer service, up-selling opportunities, and store operations management. SaaS Store includes POS, In-Store CRM, Store Operations for Employee Management, Cash Management, real-time Inventory Management and Reporting, Secure Data Management for payment authorization and settlement and Enterprise Store Central for Returns Management, gift card authorization and polling. Additional solutions as required include Mobile Store, Promotional Events Management, eReceipts, and Multi-Channel Transaction Adapter.

CRM lets you capture, analyze, and apply customer information from all channels to optimize loyalty programs, campaigns and various marketing initiatives. SaaS CRM solution includes Customer Information Management for customer inquiry, data management, customer reporting and extensions for web and Customer Insights for loyalty programs and campaign management. Additional solution as required include Clienteling.

Merchandising synchronizes your retail functions with flexible .NET tools. SaaS Merchandising includes Enterprise Data Management, Product Data Management, Purchase Order Management, Open to Buy, Price Management, Inventory Management, Allocation, Replenishment and Forecasting, Invoice Matching, and Reporting and Analytics. Additional solutions as required include Warehouse Management and Business Intelligence.

Software as a ServiceInspires

Flexible Growth

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Audit and Operations Management validates and manages transaction data from all channels and devices and streamlines consistent data flows to all other retail systems that depend on it. SaaS Audit and Operations Management solution includes Sales Audit, and Voucher Management for self-hosted gift cards and coupons. Additional solutions as required include Loss Prevention and Employee, Productivity and Commissions.

Planning and Assortment Planning are available for retailers who wish to combine Merchandise Planning and Assortment Planning to identify what’s needed, create accurate inventory models, build and view assortments, and generate allocations.

Enterprise Selling is available for retailers who wish to sell merchandise and satisfy customer demand from anywhere in the enterprise—take orders in store and fulfill from distribution center, eCommerce inventory or another store, and buy online and pick up in store or fulfill from a store.

Business Intelligence is available to centralize information from across the enterprise enabling you to analyze and report it in ways that reveal fresh insights and support faster, more effective decisions.

Hardware and Infrastructure is provided from the industry’s leading manufacturers. SaaS includes retail-hardened, full-featured POS registers; tried-and-true scanner and wireless handhelds; PIN-based and/or signature-capture debit terminals; laser printers; plus Microsoft SQL Server® databases and Windows operating systems.

Epicor Retail Suite

Epicor Software Corporation

Our full range of service offerings are tailored to meet your needs and maximize the value and functionality of our products.

We serve thousands of retail locations worldwide, 24/7. Our “single point of contact” philosophy allows our retailers to provide their stores with one number for complete support. We troubleshoot hardware, software, network, third-party, and procedural issues as well as support corporate applications and respond to corporate questions regarding routine use of our software. Client-centric processes and associated KPIs allow us to monitor performance and deliver consistent results.

Managed StoreSupport

We work with installation technicians, store managers, and corporate staffs to make sure all systems are set up, connected, configured, and functioning as planned.

Rollout/UpgradeInstallation/Support

Professional Services ensure that your business and solutions consistently operate effectively, meet your needs, and satisfy your expectations. We offer a wide range of services to maximize your technology investment and reduce your total cost of ownership. We are committed to providing you with the dedication, experience and knowledge in order to successfully help your business achieve the goals, objectives, and growth strategies in the most efficient way.

Our Value Proposition—PartnershipWe establish and nurture a long-term, personalized business partnership through a client-centric organization and structure that supports our commitment to world-class client service. As an Epicor client, you will work with a Client Delivery Executive (CDE) who is empowered to drive satisfaction and help you navigate throughout every area of Epicor to ensure your success. Our people are retail experts. We recruit, train, and mentor a team of world-class resources that maximize retail and Epicor product know-how to deliver business value.

Professional ServiceInspires

Continuous Value

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Epicor Retail Suite

Our Redistribution Services offerings center on our ability to handle large-scale hardware and software deployments, including complete software installation and testing. We also provide storage for depot stock, enabling customers to have replacement systems quickly loaded and shipped. Whatever hardware, inventory, depot, or imaging needs you have, our Redistribution team will work efficiently to provide you with superior service.

RedistributionServices

We provide expertise the right way. Our service professionals allow you to focus on your business while we facilitate each project aspect. Leveraging our comprehensive, end-to-end implementation methodology, our proven management processes, and our solution offerings, we reduce risk and maximize the value of your products. Our team has years of experience in the management, deployment, and support of large and complex systems, and we will guide you through defining the project to the deployment of our systems.

ProfessionalServices

Our customer development team can tailor our software to meet your unique needs. A Business Process Review (BPR) will allow us to fully understand your requirements and develop a detailed specification for our Programming and Quality Assurance teams.

SoftwareCustomization

We will support your store polling system to help ensure smooth operation. This service includes verification and daily reporting on the status of all sites, evaluation of missed sites, and logging and reporting of system status.

Polling and Data TransferMonitoring

Let us manage your CRM application for you—from database hygiene to running your marketing programs. We know retail and we know Epicor Retail CRM. Our team is dedicated to providing CRM operational support across many clients. We offer efficiencies to improve operational security and drive down the cost of service.

With various options tailored to your specific needs, you can choose from ad hoc consulting services for dashboard creation; custom reporting and loyalty program design; marketing support for basic and expanded campaign and loyalty program management; training for CRM basic or advanced training; and monthly database maintenance, as well as data analysis and strategic consulting services.

CRMServices

Our team of Loss Prevention (LP) professionals offers a wide variety of services to help drive ROI for your business. From LP operational support to strategic consultation, we can manage your settings and rules, audit your LP data, present leads requiring further investigation, educate your business on LP awareness, and create custom reporting to fit your requirements.

Loss PreventionServices

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Allow the experts at Epicor to host and manage your Epicor Retail Enterprise Selling application from providing the infrastructure to application monitoring to patch management—we can do it all for you. With a team dedicated to monitoring and maintaining the hosting environment, we’ll provide service and support during and after normal business hours to maximize the utilization of your application.

Enterprise SellingServices

Our team of experts allows you to increase your business effectiveness by providing services to help you optimize your system’s efficiency. Services include strategic consulting, advanced training, and reporting.

MerchandisingServices

In addition to 100+ implementations of our industry leading Epicor Retail Sales Audit application, we also provide auditing services that leverage our highly-skilled professional services team. These services include daily auditing based on your validation requirements, the development of tailored reporting to meet your precise requirements, and strategic consultation on industry leading best practices.

Sales AuditServices

Contact us for more information on Epicor Retail Products and Services

Epicor Software Corporation

The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, April 2014. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor, Business Inspired, and the Epicor logo are registered trademarks or trademarks of Epicor Software Corporation, registered in the United States and certain other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, iPad, and iPod are either registered trademarks or trademarks of Apple Inc., registered in the United States and other countries. Google is a trademark of Google Inc. in the United States and/or other countries. Magento is either a registered trademark or a trademark of Magento (a division of X.commerce, Inc.), registered in the United States and other countries. All other trademarks mentioned are the property of their respective owners. Copyright © 2014 Epicor Software Corporation. All rights reserved.

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+1.800.992.9160 retailinfo@epicor.com www.epicor.com/retail +1.514.426.0822 for International

InspiresEpicor Retail

Outstanding Results

About Epicor RetailEpicor provides advanced software solutions for retailers seeking to streamline processes, integrate channels, leverage intelligence and inspire customers, to maximize profitability. The Epicor Retail end-to-end suite for soft goods, specialty, and general merchandise retailers includes: Planning/Assortment Planning, Sourcing, Merchandising, Store/Mobile Store, Omni-Channel Selling, Cross-Commerce, Customer Relationship Management (CRM)/Clienteling, Audit and Operations Management, Loss Prevention, Business Intelligence, and Secure Data Manager, plus complete professional services, hardware services, and 24/7 support. They are designed to support Tier 1 through Tier 4 retailers on their terms—best-of-breed, packaged, and through Cloud-based software as a service—with low total cost of ownership and high ROI. More than 500 of the world’s leading retail brands, operating in more than 40 countries, trust Epicor to help them remain current, competitive, and consistently strong. For more information, please visit www.epicor.com/retail.

About EpicorEpicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and service industries. For more information, visit www.epicor.com.

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Corporate Office804 Las Cimas ParkwayAustin, TX 78746 USAToll Free: +1.888.448.2636Direct: +1.512.328.2300Fax: +1.512.278.5590