EonNAS Pro 1000 Maintenance HMN v1.3

Maintenance Guide

EonNAS Pro / EonNAS 1000 Series

Version 1.3 (November 2012)

EonNAS Pro / EonNAS 1000 Series Maintenance Guide

Legal Information All Infortrend products, including the product customers have purchased from

Infortrend, shall be subject to the latest Standard Warranty Policy available on

the Infortrend website: http://www.infortrend.com/global/Support/Warranty

Infortrend may from time to time modify, update or upgrade the software,

firmware or any accompanying user documentation without any prior notice.

Infortrend will provide access to these new software, firmware or

documentation releases from certain download sections of our website or

through our service partners. Customer shall be responsible for maintaining

updated version of the software, firmware or other documentation by

downloading or obtaining from Infortrend, and installing designated updated

code, including but not limited to firmware, microcode, basic input/out system

code, utility programs, device drivers, and diagnostics delivered with Infortrend

product.

Before installing any software, applications or components provided by a third

party, customer should ensure that they are compatible and interoperable with

Infortrend product by checking in advance with Infortrend. Customer is solely

responsible for ensuring the compatibility and interoperability of the third

party’s products with Infortrend product. Customer is further solely responsible

for ensuring its systems, software, and data are adequately backed up as a

precaution against possible failures, alternation, or loss.

For any questions of hardware/ software compatibility, and the update/

upgrade code, customer should contact Infortrend sales representative or

technical support for assistance. To the extent permitted by applicable laws,

Infortrend shall NOT be responsible for any interoperability or compatibility

issues that may arise when (1) products, software, or options not certified and

supported by Infortrend are used; (2) configurations not certified and

supported by Infortrend are used; (3) parts intended for one system are

installed in another system of different make or model.

2

http://www.infortrend.com/global/Support/Warranty

Copyright Notice

Copyright Notice

All rights reserved. This publication may not be reproduced, transmitted,

transcribed, stored in a retrieval system, or translated into any language or

computer language, in any form or by any means, electronic, mechanical,

magnetic, optical, chemical, manual or otherwise, without the prior written

consent of Infortrend Technology, Inc.

Disclaimer Infortrend Technology makes no representations or warranties with respect to

the contents hereof and specifically disclaims any implied warranties of

merchantability or fitness for any particular purpose. Furthermore, Infortrend

Technology reserves the right to revise this publication and to make changes

from time to time in the content hereof without obligation to notify any person of

such revisions or changes. Product specifications are also subject to change

without prior notice.

Trademarks Infortrend, the Infortrend logo, SANWatch, ESVA and EonStor are registered

trademarks of Infortrend Technology, Inc. Other names prefixed with “IFT” and

“ES” are trademarks of Infortrend Technology, Inc.

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Linux is a trademark of Linus Torvalds.

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All other names, brands, products or services are trademarks or registered

trademarks of their respective owners.

3


Contact Information

Customer Support Contact your system vendor or visit the following support sites.

EonStor DS / EonStor Support

ESVA Support

EonNAS Support

Headquarters

(Taiwan)

Infortrend Technology, Inc.

8F, No. 102, Sec. 3, Jhongshan Rd., Jhonghe Dist., New Taipei City 235, Taiwan

Tel: +886-2-2226-0126 Fax: +886-2-2226-0020 Email, Technical Support, Website

Japan Infortrend Japan, Inc.

6F Okayasu Bldg., 1-7-14 Shibaura, Minato-Ku, Tokyo, 105-0023 Japan


Americas Infortrend Corporation

2200 Zanker Road, Suite 130, San Jose, CA. 95131, USA


US East Coast Office

4 Northeastern Blvd. Suite 21B, Nashua, NH, 03062, USA


China Infortrend Technology, Ltd.

Room 1210, West Wing, Tower One, Junefield Plaza No.6 Xuanwumen Street, Xuanwu District,

Beijing, China


Europe (EMEA) Infortrend Europe LTD.

1 Cherrywood, Stag Oak Lane Chineham Business Park Basingstoke, Hampshire RG24 8WF, UK


Germany/ Infortrend Deutschland GmbH

Wappenhalle Business Center Konrad-Zuse-Platz 8, 81829 Munich, Germany


4

http://support.infortrend.com/esds

http://support.infortrend.com/esva

http://support.infortrend.com/eonnas

mailto:[email protected]

http://www.infortrend.com/tw/Support/Support

http://www.infortrend.com/taiwan


http://www.infortrend.com/jp/Support/Support

http://www.infortrend.com/japan


http://www.infortrend.com/us/Support/Support

http://www.infortrend.com/americas


http://www.infortrend.com/us/Support/Support

http://www.infortrend.com/americas


http://www.infortrend.com/cn/Support/Support

http://www.infortrend.com/china


http://www.infortrend.com/uk/Support/Support

http://www.infortrend.com/europe


http://www.infortrend.com/de/Support/Support

http://www.infortrend.com/germany

Table of Contents

Table of Contents Legal Information......................................................................................................... 2 Copyright Notice .......................................................................................................... 3 Contact Information..................................................................................................... 4 Table of Contents ......................................................................................................... 5 About This Manual....................................................................................................... 7

Getting Started

Maintenance Flow ........................................................................................................ 9 EonNAS Support Resource........................................................................................11

Monitoring Your EonNAS System

System Error Buzzer.................................................................................................. 15 Identifying the Buzzer .................................................................................................. 15 Muting/Disabling the Buzzer ........................................................................................ 16 Monitoring System Status......................................................................................... 19 Viewing System Status in the Web Interface Home Page............................................ 19 Viewing System Resource Usage................................................................................ 21 Monitoring Hardware LED Indicators....................................................................... 23 Front Panel LEDs ....................................................................................................... 24 Hard Drive LEDs......................................................................................................... 28 Ethernet Port LEDs .................................................................................................... 29 Host Port LEDs........................................................................................................... 30 1Gbps iSCSI Host Ports............................................................................................... 30 10Gbps iSCSI Host Ports............................................................................................. 31 Monitoring Events...................................................................................................... 33 Viewing the Event Log ................................................................................................. 33 Receiving Event Notifications by Emails (SMTP)......................................................... 35

Troubleshooting

Running the System Diagnosis ................................................................................ 39 Buzzer Sounds Continuously ................................................................................... 42 Chassis is Broken (But Hard Disk Drives are Intact) .............................................. 43 EonNAS Hardware Seems to be Broken.................................................................. 45 Error Event Messages Have Appeared .................................................................... 46 Hard Disk Drive(s) Are Not Recognized ................................................................... 47 Hard Disk Drive(s) Have Failed................................................................................. 48 Cannot Locate the IP Address of EonNAS............................................................... 49

5


LED Indicators Have Turned Red ............................................................................. 51 One-Touch Copy Button Does Not Work ................................................................. 54 Forgot the Login Password....................................................................................... 57 Cannot Access the Storage Pool.............................................................................. 59

Reference Procedures

Initializing Your NAS System through Startup Wizard............................................ 61 Accessing the Web Interface .................................................................................... 65 Locating Your NAS System: NAS Systems with an LCD Screen ................................. 65 Locating Your NAS System: NAS Systems without an LCD Screen ............................ 67 Installing/Removing Hard Disk Drives ..................................................................... 71 Powering On the EonNAS System ........................................................................... 73 Shutting Down the EonNAS System ........................................................................ 75 Restoring Default Settings........................................................................................ 76 Updating the Software ............................................................................................... 78

6

About This Manual

7

About This Manual

This manual describes how to troubleshoot your EonNAS system when you see

broken hardware, abonormal indicators, and warning event messages.

For the following subjects, consult other resources for more information:

Hardware operation: Consult the Hardware Manual in the product CD-ROM.

Software operation: Consult the Web Interface Manual in the product

CD-ROM.

Version Description Date

1.0 Initial release Nov 2011

1.1 Added EonNAS Pro 850

Added the system SOP

Feb 2012

1.2 Updated web interface

Added EonNAS 1000 series

May 2012

1.3 Updated 10Gb iSCSI descriptions August 2012


Getting Started

This maintenance guide allows you to diagnose system indicators and event

messages and take necessary actions. It covers the entire EonNAS Pro/1000

models in terms of both hardware and software.

Installation and

Setup

For details on hardware installation, system connection, and software

configuration, refer to other user manuals:

Hardware setup and system connection: Hardware Manual

Software installation and configuration: Web Interface User Manual

Applicable EonNAS

Systems

This user manual applies to the following EonNAS systems.

EonNAS Pro Series

EonNAS 1000 Series

8

Getting Started

Maintenance Flow

Follow this maintenance flow when you attempt to troubleshoot your EonNAS

system.

Troubleshooting

Flowchart Buzzer/LED/Event On

Run the System Diagnosis and contact

Support

Follow the instructions

Buzzer/LED/Event Off?

The issue has been resolved

Found the issue in this

guide?

No

No

Yes

Yes

Step 1: Monitor

Your System and

Identify the

Problem

You should receive one or more notifications from the following sources when

an issue occurs.

Buzzer

System status information

LED indicators

Event messages

Based on the result of the monitoring, determine the cause of your trouble. Do

not rely on a single source of indicator to decide what is going on. Try to get

multiple indications with the same diagnosis (such as the LED indicator + event

9


message).

Sometimes the indicators simply show that a system task has been ongoing or

completed. In that case, wait until the task has been completed and then check

the indicators again.

Step 2:

Troubleshoot the

Problem

Based on what you found in the last step, you can take one of the following

actions.

(If you could identify the issue and a matching troubleshooting procedure is

found in this manual) Run the instructions in this document. You may obtain

additional information from user manuals and Community Forums.

(If you could not identify the issue or a matching troubleshooting procedure

has not been found in this manual) Run the System Diagnosis procedure

and contact Support with the result.

Step 3: Confirm that

the Problem has

been Fixed

After troubleshooting has been completed, check the indicators again and make

sure that the original problems are no longer reported.

10

Getting Started

EonNAS Support Resource

Multiple sources of support are available for EonNAS users. Select the

preferred type of support depending on the seriousness of your situation. Here

is the list of support resources:

Online Help / User Manual: Self learning

Online Forum: User community / Expert support

Technical Support: Professional assistance

It is recommended to check the support material in the listed order – most

issues can be solved by configuring system parameters correctly or

looking up an FAQ item.

Online Help / User

Manual

Online Help

To access Online Help from the web interface, click the Links menu and select

Online Help. You can access the Links menu even when you have not logged

in.

User Manual

The user manuals (PDF) are stored in the product CD-ROM.

Community Forum The Community Forum is a place to share your issues and opinions with other

EonNAS users. You may offer useful tips and seek for advice.

To access Community Forum, click the Links menu in the Web Interface (see

above) or click this link.

Technical Support When you face complicated tasks, the Technical Support team offers

11

http://www.eonnas.com/forum/


professional assistance. Click this link to jump to the Support login page.

12

http://support.infortrend.com/eonnas/



This chapter introduces how to monitor the status of your EonNAS system and

identify errors and other issues that have to be handled immediately.

Types of

Notification

You should receive one or more notifications from the following sources when

an issue occurs. Make sure that you have monitored all of them so that you

won’t rely on a single source of information to determine that a problem had

occurred.

Buzzer: This section describes how to distinguish a buzzer sound and what

to do when you hear it.

Web Interface System Information: This section introduces the system status

information an event messages in the web interface.

LED indicators: This section describes the LED indicators on the enclosures.

When you notice a warning notification, make sure you have determined

the problem and rectified it. If you leave it unresolved, unexpected

damages might occur.

Troubleshooting

Flowchart

This flowchart summarizes the overall troubleshooting flow. The monitoring

steps are marked in red.

13


Buzzer/LED/Event On

Run the System Diagnosis and contact

Support

Follow the instructions

Buzzer/LED/Event Off?

The issue has been resolved

Found the issue in this

guide?

No

No

Yes

Yes

14


System Error Buzzer

33Identifying the Buzzer

Once an error has occurred, users must log into the web interface and check

the system logs to identify the issue(s). Below is a list of the possible triggering

events and simple countermeasures.

CPU or system temperature exceeded the threshold limit

System fan failure

Hard drive failure

Related Troubleshooting Procedure

The Buzzer Sounds Continuously

CPU or system

temperature

exceeded the

threshold limit

When you have determined the CPU or system temperature is the cause of the

system error, please check for obstructions in front of and behind the system

enclosure to ensure normal airflow is sustained. If error persists, please contact

technical support.

System fan failure When you have determined the system fan has completely failed or is operating

below its normal rev range, please contact technical support.

Hard drive failure When you have determined a hard drive or hard drive(s) have failed.

Open the front system panel cover and check all hard drive status LEDs.

Normal operation hard drive’s power status LED should light up green, failed

hard drive power status LEDs will light up red.

Once you have located the failed hard drive, remove it out of the system and

replace it with a new one (please refer to replacing the hard drive).

When hot-swapping (while system is in operation), a beep will sound to indicate

the hard drive has been detected by the system followed by the power status

15


LED lighting up green.

34Muting/Disabling the Buzzer

Muting/Disabling

the Buzzer through

Web Interface

Go to Configuration > Peripheral > Miscellaneous.

Click Mute to mute the buzzer (it will sound again at the next event).

Click Disable/Enable to turn off/on the buzzer functionality.

We strongly recommend keeping the buzzer enabled.

Muting the Buzzer

on the LCD Screen

This procedure applies only to models with an LCD screen.

If your EonNAS Pro system has encountered an error, a single beep buzzer

alarm will sound continuously until you manually turn it off. and a “Mute Buzzer

-> Yes No” prompt will show on the LCD module. With the arrow pointed at

“Yes”, press the “ENTER” button to turn off the buzzer.

SELECT

ENTER

EonNAS

Mute Buzzer? -> Yes No

The following occurs when the alarm sounds but is not attended to within

30 seconds. The “Mute Buzzer -> Yes No” screen will be replace with the

“System Error! Check Logs” screen while the alarm continues to sound and the

16


system status LED lights red.

SELECT

ENTER

EonNAS

System Error!Check Logs

From here, to mute the buzzer, you must navigate your way through the main

menu, shown below in the red dotted rectangle:

SELECT

ENTER

S EL EC T

EN T E R

EonNAS

Mute Buzzer? ->Yes No

SEL EC T

EN T E R

EonNAS

Main MenuPool

SEL EC T

EN T E R

EonNAS

Main MenuSystem

SEL EC T

EN T E R

EonNAS

Main MenuShut Down

SEL EC T

EN T E R

EonNAS

Main MenuReboot

SE L EC T

E N T E R

EonNAS

Main Menu[Back]

SELECT

EN T ER

EonNAS

Main MenuPhysical Disk

S ELECT

E N T ER

EonNAS

Main MenuTCP / IP

SELECT

EN T ER

EonNAS

EonNAS_Pro_xxxxxx.xxx.xxx.xxx

S EL EC T

E N T E R

EonNAS

Main MenuMute Buzzer

S ELECT

EN T ER

EonNAS

System Error!Check Logs

17


From here, once you have rectified the error and the “Main Menu Mute Buzzer”

menu will disappear from the main menu selection.

18


Monitoring System Status

The EonNAS Web Interface provides various methods to monitor the system

status:

Web Interface home page

Dashboard

35Viewing System Status in the Web Interface Home Page

The home page shows you the system status on the right side, shortcuts to

useful tasks and pages as well as system events in the middle, and menus on

the left side.

Recent Events View the recent event messages at a glance.

Click Show All to view all event messages (Maintenance > Log menu).

Capacity Usage Check the current usage of your NAS system’s storage capacity.

19


System

Performance

View the current hardware and software performance as well as the number of

users online.

You can also monitor the hardware and software performance in the Status >

Dashboard menu.

System Health View the conditions of hardware components and internal temperature. Hover

your cursor over each item to see detailed parameters.

20


To view events related to each component, click the History link. You will jump to

the relevant information in the Event Log (Maintenance > Log menu).

You can also view the same information in the Status > Overview menu.

36Viewing System Resource Usage

Monitor the performance of hardware components and file services/protocols in

real time.

Go to Status > Dashboard

Hardware

Parameters

Monitor the usage of hardware components: CPU, network bandwidth, internal

memory, and disk drives.

CPU Shows the current CPU usage.

21


Network Shows the network traffic measured against the

theoretical maximum bandwidth.

Memory Shows the cached data against the total memory size.

Disk Shows the drive-side activities against the drive bus

bandwidth.

Software

Parameters

Monitor the performance of software services (protocols): number connections,

number of users, and the amount of transactions.

To configure each protocol, go to the Configuration > Service menu.

CIFS Shows the number of connections based on CIFS

（Common Internet File System) protocol.

NFS Shows the amount of shared volumes based on NFS

（Network File Sharing) protocol.

FTP Shows the number of users logged on via FTP (File

Transfer Protocol).

NDMP Shows backup and recovery network transaction based

on on NDMP (Network Data Management Protocol).

Volume Shows the read/write transaction based on iSCSI-based

data.

22


Monitoring Hardware LED Indicators

LED indicators are located on the front or rear panel of the enclosure and will

turn on when a system error occurs.

What to Do When

You See a Warning

Indication

1. Identify the indicator pattern and check the possible issues.

2. Check the possible issues against the buzzer and event messages to

identify and solve them.

List of LED

Indicators

LED indicators are located on these locations:

Front panel

Disk drive tray

Ethernet port

Host port

23


Front Panel LEDs

The front panel LEDs show the status of the EonNAS system components and

data transactions.

Related troubleshooting procedures

LED indicators have turned red

One-touch copy button does not work

EonNAS Pro 200

1. System status LED 4. HDD Status LED

2. LAN 1 LED 5. Power button

3. LAN 2 LED 6. Quick backup status LED

24


EonNAS Pro

4x0/5x0/8x0 SELECT

ENTER

EonNAS

EonNAS_Pro_xxx 1

2 3 4 5

1. Power button 4. LAN 2 LED

2. System status LED 5. HDD Status LED

3. LAN 1 LED

EonNAS 11x0

Series 3333133331 33332 33333 33334

1. System status LED 3. LAN 2 LED

2. LAN 1 LED 4. Quick backup status LED

System status LED

This LED indicates the system statuses (fan, HDD, high temperature, etc.).

Off (Normal)

Red (system failure)

LAN 1 LED

LAN 2 LED

This LED indicates the Ethernet port statuses (connected, disconnected, data

transmission, etc.).

Steady Green :power on and cable connected

25


Blinking Green: LAN data activity

Off: LAN cable disconnected

HDD Status LED

The LED indicates hard disk drive data activity (disk read, write or idle).

Blinking amber: hard disk drive data activity

Off: no data activity

Power button

The LED indicates if the system is turned on (on or off).

Blue illumination: system powered on

Off: system powered off

Quick backup

status LED

This LED indicates to users the statuses of the quick backup process (USB

device ready, backing up data in progress, no configuration set for backup,

backup process failed, standby for backup, backup process completed

successfully, etc.)

Green: USB device detected & ready to backup

Blinking green: Data backup in progress

Amber: Data backup process failed

Blinking amber: Data backup configuration has not been set.

Off: Standby for backup or backup process completed successfully

EonNAS 13x0/15x0

Series

1

2

3

4

5

1

26


1. Service / Mute button/LED 4. Thermal LED

2. Power LED 5. System Fault LED

3. Cooling Fan LED

Service / Mute

button/LED

This button is used to mute audible alarm / disables service LED

This LED indicates the system statuses (fan, HDD, high temperature, etc.).

Off (Normal)

White (system failure)

Power LED

This LED is used to warn users of power supply status

Green (Normal)

Amber (Fail)

Cooling Fan LED

This LED is used to warn users of cooling module status

Green (Normal)

Amber (Fail)

Thermal LED

This LED is used to warn users of temperature status

Green (Normal)

Amber (Fail)

System Fault LED

This LED indicates normal operation / system failure

Green (Normal)

Amber (Fail)

27


Hard Drive LEDs

Two (2) LED indicators are located on the right side of each drive tray. When

notified by a drive failure message, you should check the drive tray indicators to

find the correct location of the failed drive.


Hard disk drives are not recognized

Hard disk drives have failed

EonNAS Pro Series

12

1. Drive Busy LED 2. Power Status LED

EonNAS 1000

Series 1

2

1. Drive Busy LED 2. Power Status LED

Drive Busy LED FLASHING blue indicates data is being written to or read from the drive. The

drive is busy.

OFF indicates that there is no activity on the disk drive.

Power Status LED GREEN indicates that the drive bay is populated and is working normally.

RED indicates that the disk drive has failed, or a connection problem

occurred.

28


Ethernet Port LEDs

EonNAS Pro Series

eS

AT

A

1

2

RS

232

/485

EonNAS 1000 Series

1 2

1. Link Status LED 2. Activity LED

Link Status LED Green: indicates connection established

Off: indicates connection not established

Activity LED Amber Blinking: indicates data transfer activity

29


Host Port LEDs

371Gbps iSCSI Host Ports

EonNAS 850-1

21

eSA

TA

1

2

RS

232

/485

1. Link Status LED 2. Activity LED

Link Status LED Steady green indicates 1000 Mb connection established.

Off indicates 10/100 Mb connection established.

Activity LED Blinking amber indicates data transfer activity.

Off indicates there is no I/O activity.

EonNAS 15x0-1

30


1 2

1. Speed LED 2. Link Status LED

Speed LED Green: indicates GbE connection established

Off: indicates 10/100 connection established

Link Status LED Amber indicates connection established

Flashing amber indicates data activity

3810Gbps iSCSI Host Ports

The 10Gbps host connectivity is achieved by inserting SFP+ into the SFP+

cages on iSCSI ports and data signals are sent through optical cables.

The 10Gbps iSCSI channel standard allows for optical connections only. Optical

cables can be used over longer distances and have been shown to be more

reliable. Due to the demands of high transfer rates, optical cables are preferred

for 10Gb iSCSI connectivity. Optical cables are also less susceptible to EMI.

31


EonNAS 850-2

eSA

TA

1

2

RS

232

/485

CH3 CH4

EonNAS 15x0-2

iSCSI Host LED Steady green indicates a link has been established.

Flashing green indicates an active link.

Off indicates a link has not been established.

32


Monitoring Events

The system records all system events.


Error messages have appeared

Type of Events Information

events

Notifies users of changes that will not affect the security of

the storage.

Warning events Notifies users of changes that might potentially affect the

security of the storage.

Error events Notifies users of changes that must be taken care of

immediately to protect the storage security.

39Viewing the Event Log

Use the event log to view and export the history of system events. You can also

receive notifications of system events by using the Notification function.

Go to Maintenance > Log

Viewing Older

Events

Viewing Older Events (Previous Pages)

To view older events, go to the bottom and specify the page number. You may

also click the icon to move to the next page (next recent events) or the

end (oldest events).

33


Viewing More Events Per Page

You can choose to view 20, 40, or 80 records per page.

Deleting Older

Events

The total number of events stored in the system appears at the bottom. To

delete older events, click Log Setting at the bottom.

The Log Setting window will appear. You can limit the amount of events stored

in the system either by number of logs or days after the event occurred.

Updating the Log To update the log to the latest status, click Refresh Log at the bottom.

Exporting the Log To export the log to a local file, click Export Log at the bottom. The log will be

saved in text format as “log.txt.”

To view the log in a formatted manner, open the log.txt in Microsoft Excel or any

spreadsheet applications. In Excel, select Delimited files (tab or space

separates each entry) to properly separate each item into an individual cell.

Viewing Latest

System Events

All changes that occur in your NAS system and its components will be recorded

as system events. The latest events are listed in the Recent Alerts pane in the

Home page. You may view all past events in the Event Log and receive event

notifications via SMTP or SNMP protocols.

34


Severity of Events The severity of events are grouped in three levels.

Information events Notifies users of changes that will not affect the security

of the storage.

Warning events Notifies users of changes that might potentially affect

the security of the storage.

Error events Notifies users of changes that must be taken care of

immediately to protect the storage security.

Receiving Event

Notifications

You may receive event notifications through the following channels. For details,

go to the Configuration > Notification menu.

SMTP (Simple Mail Transfer Protocol): a standard protocol for email

notification

SNMP (Simple Network Management Protocol): a standard protocol for

monitoring network devices

40Receiving Event Notifications by Emails (SMTP)

Receive notifications of important system events in your email inbox by

configuring the SMTP (Simple Mail Transfer Protocol) settings used in common

email clients.

Note In order to use this feature, you need to have an email account using an SMTP

server for sending emails.

Go to Configuration > Notification > SMTP

Step1: Copying the Open your email application and obtain the following information.

35


Account

Information Outgoing mail server (SMTP) address: SMTP Server

Login username

Login password

Email address (used as a sender)

Select a valid email address that will be used as the receiver.

Step 2: Configuring

NAS

Fill in the parameters (described below).

Click Send Test Email to test the settings (you should receive a test notification).

Parameters SMTP Server Specifies the email server’s address. You may enter

either the IP address or domain name.

IP address example: 192.168.1.18

Domain name

SMTP Port Specifies the TCP (Transmission Control Protocol) port

number for relaying outbound mail to a mail server.

If the SMTP Security is set as SSL, the default port

number will be 465.

If the SMTP Security is set as None, the default port

number will be 25.

SMTP

User/Password

Specifies the user name and password to log into the

SMTP server.

SMTP Security Specifies whether to add authentication by enabling SSL.

SSL: Communication security will be enhanced with

Secure Sockets Layer. The default SMTP port

number will be 465.

None: There will be no additional transport layer

security. The default SMTP port number will be 25.

Sender Email

Address

Specifies the sender’s email address (must be a valid

address).

36


Receiver Email

Address

Specifies the receiver’s email address. You can enter

multiple addresses, each separated by a comma.

Event Level Specifies the severity level of events. Higher listed items

are more important. If you select a level, you will also

receive all messages for lower levels.

37


Troubleshooting

This chapter lists major hardware and software problems and how to detect,

diagnose and if possible fix them.

Required Tools Windows computer (to run NASFinder.exe)

Working Ethernet cable (to prevent cabling errors and to connect the

EonNAS system to the computer)

Small flat-blade screwdriver (to open hard disk drive trays)

General Diagnosis Running the System Diagnosis

Buzzer Buzzer sounds continuously

Chassis Chassis is broken (but hard disk drives are intact)

Hardware seems to be broken

Event Message Error event messages have appeared

Hard Disk Drive Hard disk drive(s) are not recognized

Hard disk drive(s) have failed

IP Address Cannot locate the IP address of EonNAS

LED Indicator LED Indicators have turned red

One-Touch Copy One-Touch Copy button does not work

Password Forgot the login password

Pool Cannot access the storage pool

38

Troubleshooting

Running the System Diagnosis

Summary When you suspect your EonNAS system might contain errors or is

malfunctioning (but are not sure of the exact cause), follow his procedure to run

a system diagnosis.

Each step contains a question to judge if there is an error. When an issue has

been found, note the Problem Code listed in the step and contact the Support

team.

Required Tools EonNAS system

A Windows OS computer with NAS Finder installed

An Ethernet cable for connecting the EonNAS system and the computer

(Optionally) A new set of functional hard disk drives (this is to eliminate the

possibility that the hard disk drives are the source of errors)

Step 0: Preparing

for the diagnosis

Prepare the system in the following manner before you attempt to run this

system diagnosis procedure.

Power off the EonNAS system.

Remove all hard disk drives.

Step 1: Power LED 1. Press the Power Button on the EonNAS system.

2. Does the Power LED turn on?

Yes: Go to the next step.

No: The power supply/power adapter/main board might contain hardware

errors. Problem code: P1 (Power on fail)

Step 2: System

Boot Message

This step applies only for an EonNAS model with the LCD screen. If not

applicable, go to the next step.

Does the “System Booting” message appear in the LCD screen?


No: The LCD panel/main board/RAM might contain hardware errors.

39

http://support.infortrend.com/eonnas/


Problem code: P2 (BIOS boot fail)

Step 3: System

Beep

Does the system generate a short beep sound?


No: The OS/main board might contain errors. Problem code: P3 (OS on

DOM failed)

Step 4: Network

Connection

1. Directly connect the EonNAS system’s Ethernet cable to the computer

without having network switches in between.

2. Run the NAS Finder program.

3. Does NAS Finder locate the EonNAS system?


No: The main board might contain network errors. Problem code: P4

(Network failure)

Step 5: Hard Drive

LED

1. Insert all hard drives back to the EonNAS system. (If you want to eliminate

the possibility of the hard drives themselves being the problem, you may

insert a new set of disk drives)

2. Does the Busy LED on all hard drives (upper LED on the tray) flash?

Yes: Move to the next step.

No: The SATA cable/backboard/main board might contain errors. Problem

code: P5 (Drive bay failure)

Step 6: Login 1. Login to the web interface.

2. Does the Startup Wizard appear?

Yes: Follow the Wizard and go to the next step.

No: The SATA cable/backboard/main board might contain errors. Problem

code: P6 (Initialization failure)

40

Troubleshooting

Step 7: Reboot When the Wizard has been completed, does the system reboot accompanied

by a short beep sound?


No: The SATA cable/backboard/main board/hard drives might contain errors.

Problem code: P7 (DOM failure)

Step 8: Beeps Are two additional short beeps generated?


No: The SATA cable/backboard/main board/hard drives might contain errors.

Problem code: P8 (OS on HDD failed)

Step 9: Finish If you have reached this step but still the EonNAS system does not function

properly, you are facing other technical problems. Contact Technical Support for

further assistance.

41


Buzzer Sounds Continuously

Summary Mute the buzzer and check the indicators and event messages to see what has

happened.

Steps 1. Mute the buzzer.

If the buzzer sounds only once and then stops, it does not indicate

hardware errors; it means that a hard disk is being hot-swapped.

2. Check the hard drive LED indicators. If a hard drive error is found,

troubleshoot it according to the guidelines.

3. If the hard drive LED indicators remain normal, log into the web interface and

go to the Maintenance > Log menu.

4. View the list of recent error messages. Below is a list of the possible

triggering events and simple countermeasures.

CPU or system temperature exceeded the threshold limit

Check for obstructions in front of and behind the system enclosure to ensure

normal airflow is sustained. If error persists, please contact technical support.

System fan failure has occurred

Please contact technical support for further assistance.

42

Troubleshooting

Chassis is Broken (But Hard Disk Drives are Intact)

Summary If the chassis/front panel/rear panel is damaged (but not hard drives), move all

hard drives to another EonNAS enclosure using the Import function.

Conditions Make sure these conditions are met:

The new EonNAS system is the same model as the old one

The software of the old and new chassis must match.

All hard drives must be transferred at once (otherwise data integrity might be

impacted)

Steps 1. Power off the old EonNAS system.

2. Remove all hard drives from the old EonNAS system and insert them into

the new EonNAS system in the original order.

3. Power on the new EonNAS system.

4. (EonNAS 500/800/850) Choose NO to the Quick Initialization process during

bootup.

5. Login to the web interface again.

6. Run the Quick Initialization process, starting from configuring the basic

system settings.

7. After configuring the IP address, a popup message will ask you to import the

old data to the new system.

8. Click OK to reboot the system.

43


9. When rebooting has been completed ( = the data has been imported), login

to the web interface again.

44

Troubleshooting

EonNAS Hardware Seems to be Broken

Summary Follow these steps to diagnose the issues.

Steps If You Can See the Problem from Outside

If you see a broken LCD screen, damaged enclosure, torn front panel, etc.,

contact your dealer for repair/replacement.

If the hard drives are intact, you can move the hard drives (and your data) to a

new enclosure following these procedures.

If You Cannot See the Problem But Can Access the Web Interface

1. Go to the Maintenance > Log menu.

2. View the list of recent error messages and find any error notifications.

If You Cannot See the Problem and Cannot Access the Web Interface

Run the general system diagnosis procedure and determine the root cause.

45


Error Event Messages Have Appeared

Summary When an event message is ranked in the “Error” level, detect the source and

rectify the issue as soon as possible.

Steps To view event logs, go to the Maintenance > Log menu in the web interface.

In the Event Log list, the Level column indicates that one or more failure has

occurred.

Here is the list of major error events and what they mean. Click the link to see

the respective troubleshooting procedure.

Drive in System Slot X is not ONLINE

The disk drive in slot X has failed.

Pool XXXX is DEGRADED

The storage pool XXXXX has failed.

46

Troubleshooting

Hard Disk Drive(s) Are Not Recognized

Summary Make sure you have installed the hard disk in the correct manner. Check if your

drive type is supported.

Steps Confirm the drive is not recognized

1. Go to the Storage > Disk menu in the web interface.

2. View the list of disk drives recognized by the EonNAS system. If you see one

or more drives are missing, follow these steps.

Check drive compatibility

EonNAS supports the following type of drives.

Size: 3.5-inch

Interface: SATA-II (3Gbps) and SATA-III (6Gbps)

Size: Up to 3TB

Maker: Please see the compatibility list on our website.

Check drive installation

Make sure you have installed the hard disk in the correct way.

47

http://www.eonnas.com/en/support/compatibility


Hard Disk Drive(s) Have Failed

Summary After receiving drive error indication(s), replace the hard drive so that EonNAS

will automatically rebuild the storage pool.

Steps 1. When a hard drive failure occurs, the Power Status LED (the lower LED) on

the disk tray turns red.

2. Go to the Maintenance > Log menu in the web interface.

3. In the Event Log list, these messages indicate drive failure:

Drive in System Slot X is not ONLINE: The disk drive in slot X has failed.

Pool XXXX is DEGRADED: The storage pool containing the slot X drive has

failed (as a result of drive failure)

4. Replace the failed hard disk.

5. Check the Event Log list again and confirm that the system has started to

rebuild the disk drive status and the storage pool it belonged.

6. Check the list of disk drives (Storage > Disk menu) and the status of storage

pools (Storage > Pool menu) to make sure the status has returned to the

normal condition.

48

Troubleshooting

Cannot Locate the IP Address of EonNAS

When NAS Finder cannot locate your NAS system, follow the procedures to

assign a valid IP address to your NAS system manually.

The procedures are for Windows-based environments. A similar process

should apply for other OS environments.

Determining a Valid

Static IP address

for Your NAS

System

These procedures describe how to find a valid static IP address for your NAS

system. If you want an IP address to be automatically assigned to

1. Find out your computer’s current IP address. Press the Windows key and r

key together (Windows + R) to bring up the Command Prompt.

2. In the Command Prompt, enter ipconfig. The IP address of your computer

will appear.

3. Note the IP address and subnet mask down.

4. Decide which IP address you want to assign to your NAS. It should share the

first nine digits with the computer’s IP address. For example:

Computer: 172.18.6.97

NAS: 172.18.6.1 to 172.18.6.255 (except for 172.18.6.97)

5. Make sure that the chosen IP address has not been used by other devices

by pinging it in the same Command Prompt screen. Type ping 172.18.6.xxx.

49


6. When the message “Request timed out” comes back, it means the chosen IP

address has not been used and you can assign it to your NAS.

Assigning a Valid IP

Address to Your

NAS System

Follow these steps to reconfigure your NAS’s IP address.

1. Directly connect your NAS system to your computer through the Ethernet

cable.

2. Change the computer’s IP address as follows.

IP address: 10.0.0.xxx (any number from 1 to 255 except 2)

Subnet mask: 255.255.255.0

3. In Windows environment, follow these steps to change the IP address.

3-1. Go to Desktop, right-click on My Network Places icon and select

Properties.

3-2. Right-click Local Area Connection and select Properties.

3-3. Double-click the Internet Protocol (TCP/IP) in the General tab.

3-4. Enter the IP address and subnet mask in the General tab.

4. Now you can access your NAS through your web browser. Type in the

address 10.0.0.2 in your browser’s address bar and press Enter.

You should enter either the Startup Wizard or the standard Web Interface.

See each menu section for more details on login.

5. Change the IP address setting to a valid static IP address.

Startup Wizard: Step 2

Web Interface: Configuration > Network > Basic Settings menu

6. Reconnect the Ethernet cable of both the NAS system and computer to the

switch.

7. Reset the IP address of your computer and reboot.

8. Now you should be able to access your NAS system through the designated

address.

50

Troubleshooting

LED Indicators Have Turned Red

Summary Two LED indicators turn red when system errors occur. Confirm the status and

then run the diagnosis.

Front Panel LED

Indicator: System

Status LED

1. Confirm the System Status LED has turned red.

EonNAS Pro 200

EonNAS Pro 4x0/5x0/8x0

SELECT

ENTER

EonNAS

EonNAS 11x0

EonNAS 13x0/15x0

51


2. Go to the Configuration > Peripheral > Miscellaneous menu in the web

interface.

3. Click Turn Off to clear the system fault LED. Note that it only resets the

current status and does not disable the LED function.

4. Run these procedures to find out the root cause.

Error messages in the Event Log

The system diagnosis procedure

Hard Drive LED

Indicators: Power

Status LED

52

Troubleshooting

Power Status LED: RED indicates that the disk drive has failed, or a connection

problem occurred.

53


One-Touch Copy Button Does Not Work

Summary Make sure your USB storage device is connected to the front USB connector

and confirm that it is recognized in the web interface.

This section is applicable only for models with the One-Touch Copy

function.

Check If the One-Touch back button is working

If you are using the correct USB port

If your USB storage device is recognized by EonNAS

Steps 1. Prepare a USB storage device and put some files in the root folder.

2. Connect the USB storage device to the front panel USB port. The

One-Touch backup function works only with the front USB port.

EonNAS Pro 2x0

BACKUP

EonNAS


EonNAS 11x0

3. Go to the Configuration > Peripheral > External Drive menu in the web

interface.

54

Troubleshooting

4. Confirm that the USB storage device is recognized by EonNAS.

5. Go to the Backup > One-Touch Copy menu in the web interface.

6. Enable One-Touch Copy and select “Copy from the USB storage device to

the volume “EonShare.” Click OK.

7. Execute One-Touch Copy.


Press the “Select” button to choose between the options and “Enter” to execute

your selection.

SELECT

ENTER

EonNAS

One touch copy -> Yes No

When completed, the LCD will display the following:

55


SELECT

ENTER

EonNAS

One touch copyCompleted

EonNAS Pro 2x0 / EonNAS 11x0

Press the One-Touch backup button to copy the files in the USB storage device

into the EonNAS system.

BACKUP

EonNAS

8. Go to Explorer and select EonShare. Confirm that the USB drive files are

copied.

9. Go to the Backup > One-Touch Copy menu and enable “Copy from the

volume “EonShare” to the USB storage device” menu. Click OK.

10. Press the One-Touch backup button on the front panel.

11. Open your USB drive content in a computer and confirm the EonShare folder

(and its contents) has been copied into the USB drive.

56

Troubleshooting

Forgot the Login Password

Summary Restore default settings to reset the login password to the default “admin.”

Steps 1. If your EonNAS system uses a fixed IP address instead of DHCP, note the

address down. You can see the current IP address setting in the

Configuration > Network > Basic Settings menu in the web interface.

2. Stop all EonNAS I/Os.

3. Shut down the EonNAS system.

4. Use the tip of a pen to press and hold the restore default button for 3 ~ 5

seconds and release, a beep will sound to indicate that default settings have

been restored.

5. The following configurations will be reset.

Admin password: “admin”

(Web Interface: Configuration > System > Basic Settings)

IP address: DHCP or 10.0.0.2 in case the DHCP server is not available

(Web Interface: Configuration > Network > Basic Settings)

Jumbo Frame: Disabled

(Web Interface: Configuration > Network > Jumbo Frame)

User data will not be affected.

57


Restore Default

Button

EonNAS Pro Series

eSA

TA

1

2

RS

23

2/48

5

EonNAS 1000 Series

58

Troubleshooting

Cannot Access the Storage Pool

Summary When a storage pool status becomes unhealthy (not ONLINE), its data

becomes inaccessible. Check member disks and replace them if necessary.

Steps 1. Go to the Storage > Pool menu in the web interface.

2. The pool status should have been changed to non-Online (in this example,

Degraded).

3. Go to the Maintenance > Log menu.

4. In the Event Log list, you should be able to see the error message

associated with the pool.

If you see a member drive of the pool has failed

In the above example, a drive error has been indicated too. Replace the failed

hard disk and wait until the pool is automatically rebuilt. The pool status should

go back to Online.

If no failed drive has been found

Delete the storage pool and rebuilt it again, or contact Technical Support.

59



These procedures describe the steps for basic operations, such as powering

the EonNAS system on, that are required during maintenance tasks.

Initialization Startup Wizard

Web Interface Accessing the Web Interface

Hard Disk Drive Installing/replacing hard disk drives

Power Powering on the EonNAS system

Shutting down the EonNAS system

System Settings Restoring System Settings

Updating the Software

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Initializing Your NAS System through Startup Wizard

The Startup Wizard is a step-by-step tutorial function that appears only when

you are accessing your NAS system for the first time

The Startup Wizard allows you to quickly configure basic system parameters

including device name, IP address, current time, and administrator password.

You can configure each item step by step. Click Next to move to the next step or

Back to move back to the previous step.

Step 1: System

Parameters

The initial screen allows you to configure basic system parameters.

Host Name: Enter a unique name for your NAS system. This becomes

necessary if there are more than one identical NAS models in your network.

Timezone: Select your local time zone from the pull-down menu.

Password: Specify a new password for the administrator user (admin) for

security. If you do not enter any new password, the default password (admin)

will be used.

Step 2: Network The current IP address settings will appear. By default, DHCP service will be

activated, assigning your NAS system IP addresses automatically. The Link

indicator to the right shows which interface is connected to the network.

To assign a static IP address (plus netmask and gateway) manually, check the

radio in the IP address corner and enter new parameters.

Step 3: Storage If an existing storage pool is detected in the hard drives, a popup will ask you to

61


Pool keep using it instead of creating a new one.

If you choose to keep the pool, the NAS system will reboot and the web

interface will shut down.

If you choose not to keep the pool, the pool as well as any user data in it will

be deleted. You will create a new pool following instructions in this step.

You need at least one storage pool to use your NAS system as a network

attached storage system.

Pool Name: Enter a unique name for the storage pool.

Data Protection Level: Choose the RAID protection level. Note that the

higher the protection level becomes, the more disk drives are required due to

the redundant drive requirements.

The summary of the storage capacity will appear at the bottom. Click Next.

All available disk drives will be chosen as the members of this pool. If you

want to add more member drives or spare drives, edit the pool or create a

new one later in the Storage > Pool menu.

Step 4: Users Add at least one user for accessing the storage pool you have created. Note

that this user is for accessing and sharing data, not for configuring your NAS

system.

(The default user account is: username: guest, password: guest.)

Name and Password: Enter the user account.

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Home Directory: Create a dedicated directory for this user inside the storage

pool.

Click Next.

Step 5: Share Create at least one folder to be shared among users.

Folder: Enter the folder name.

Access Rights: Specify if users can write into the folder, or only read from it.

Click Next.

Step 6: Summary The summary of system parameters, IP address, storage pool, user accounts,

and shared folder will appear.

Click Apply to complete initial configurations or Back to reconfigure them.

The initialization might take 10 minutes or less, depending on the storage

capacity. When it completes, please refresh the browser screen. You will be

redirected to the Login screen (see the previous section).

Confirming the

Settings

To confirm or modify the parameters you have configured, go to the following

menus. The Startup Wizard will no longer be available.

Host Name: Configuration > System > Host Name

Timezone: Configuration > System > Date/Time

Password: Configuration > System > Admin Password

IP Address: Configuration > Network > Basic Setting

User: Account > User

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Share: Folder > Share

64


Accessing the Web Interface

Computer

Requirements

Hardware

CD-ROM drive

LAN access

OS

Microsoft Windows XP, Vista, 7 (32/ 64 bit), Windows Server 2003 R2, 2008

(32/ 64 bit)

Apple Mac OS X 10.5, 10.6

Redhat Linux

Browser

Internet Explorer 7 or later

Firefox 3.5 or later

41Locating Your NAS System: NAS Systems with an LCD Screen

Follow these instructions to locate your NAS system’s IP address that will

appear in the LCD screen.

Make sure that your NAS system has already been connected to the

Internet.

Steps If you are using your NAS for the first time, go to the end of this section to

learn how to initialize the system.

Press the power button and the following should occur: power button illuminates

blue; LCD shows “System booting..” and the following LED lights up.

The IP address of your NAS system should appear in the LCD Panel.

Two types of IP address will appear, depending on your network configurations:

DHCP address: An IP address automatically selected by the network switch

will appear in the screen. You can log into the web interface now.

65


Static address: If the address “10.0.0.2” appears in the screen, it means you

have to manually assign a valid IP address to your NAS system. See the

instruction later.

System

Initialization

When you are powering up your NAS system for the first time, approx. 3

minutes later, a “Quick Initialize” screen appears. Press “SELECT” to bring the

cursor from “no” to “yes” and press ENTER to begin quick initialization. The

following LEDs light up.

The quick initialization process will create the following configurations:

One storage pool with all drives

RAID Levels:

RAID 0 with one drive

RAID 1 with two drives

RAID 5 with more drives

One shared folder

One account with username: guest, password: guest with full access

Use the Select button to choose to initialize now (Yes) or skip it to configure

them in the web interface (No). If you select No, the IP address of your NAS will

appear in the display will enter the Startup Wizard screen when you first log into

the web interface and you may initialize your NAS system manually.

Quick Initialization Process

1. During quick initialization the screen will show “Initializing.”

2. Approximately ten minutes later, the NAS system will reboot itself.

3. An IP address will appear. You may login the web interface using this

address. (This is also the screen you will see directly when you select No to

quick initialization.)

If the address “10.0.0.2” appears in the screen, it means you have to

manually assign a valid IP address to your NAS system. See the

instruction later.

66


42Locating Your NAS System: NAS Systems without an LCD Screen

For NAS systems without a built-in LCD screen, you need to locate its IP

address with a separate tool.

The NAS Finder application allows you to locate your NAS system’s IP address

and offers instant connection to your NAS system.

To open the NAS Finder, browse the product CD-ROM and activate

NASFinder.exe.

Prerequisites Make sure that both your computer and NAS system have already been

connected to the network via Ethernet cables.

The NAS Finder application works only in a Windows OS environment.

NAS Finder

Interface at a

Glance

The NAS Finder interface consists of a device list window which shows the NAS

systems found on your network, a language selection menu, and menu buttons

at the bottom of the screen.

Locating Your NAS

System

1. Select your preferred interface language from the Language drop-down

menu.

2. Click the Find button. A pop-up window will appear.

67


3. You have two search options, depending on your network configurations:

Choose Find immediately if: You do not know your NAS system’s subnet

mask or you want to find all NAS systems on your network. This is the

recommended option unless you have a reason not to.

Choose Find inside a subnet if: You already know the subnet mask of your

NAS system.

4. Click the Start button. The NAS Finder will start searching for your NAS

system. A bar at the bottom left corner will appear, showing the search

progress. The Find button turns into “Stop,” allowing you to halt the search if

you want.

5. When the search is completed, the bar disappears and the list of NAS

systems on the network will appear in the list.

If your NAS system does not appear, read the next section to locate it

manually.

6. Click (highlight) your NAS system in the list and click Connect. The web

interface will open in your computer’s default web browser.

Waking Up

Powered-Off NAS

You can activate a powered-off NAS system and login using the Wake-on-LAN

function.

68


Systems The Wake-on-LAN function is applicable to selected models.

How Wake-on-LAN Works

A special message called Magic Packet will be sent from NAS Finder to the

MAC address of the NAS system to power it up over the network.

Power On

NAS NAS Finder

(MAC Address) Magic Packet

1. A previously found, powered-off NAS system will appear in the Discovered

Device List in gray color.

2. When you select the device, the “Connect” button will turn into the “Wake”

button.

3. Click the Wake button. The NAS system will boot up and the login screen will

appear.

69


Notes on

Wake-on-LAN

Wake-on-LAN works only if (1) the NAS system has been previously located

by the NAS Finder and (2) the IP address of the NAS system has not been

changed.

NAS Finder does not actively monitor the IP address of the NAS system.

Therefore, if the IP address of the NAS system has been changed since the

last search, Wake-on-LAN will not work.

Closing the NAS

Finder

To close the NAS Finder, click the Close button at the bottom or click the

icon at the top right corner.

70


Installing/Removing Hard Disk Drives

Follow these procedures to correctly install or replace hard disk drives.

Do not remove more than one disk drive at once.

Steps 1. (EonNAS Pro) Open enclosure’s front panel cover if necessary.

2. Use the small flat blade screwdriver to rotate the bezel lock from lock to the

un-lock position.

3. Press the release button to open the tray bezel and gently pull the tray out of

the system enclosure.

4. Remove the old hard drive and then secure the new hard drive with four flat

head screws.

Connector end

5. With the tray bezel open, insert the hard drive and tray into the system

71


enclosure. Close the tray bezel.

6. Use the small flat blade screwdriver to rotate the bezel lock from un-lock to

the lock position.

Lock

72


Powering On the EonNAS System

Follow these procedures to power up the EonNAS system.

Steps: EonNAS

Pro/1100 Press the power button on the front panel to turn EonNAS Pro.

When powered on:

(EonNAS Pro) The power button should illuminate blue.

The system status LED should remain off to indicate the system is

operational.

The Ethernet 1 & 2 LEDs should light up (flashing) if they are

connected.

(EonNAS Pro with LCD Screen) The start up process is complete when you can

see the EonNAS Pro’s IP address on the LCD screen.

Steps: EonNAS

13x0/15x0

Turn on the EonNAS system by pressing the “Power Button”

Once powered on, the EonNAS front panel status LEDs should show the

following to indicate normal operating status:

1. Service/Mute button: Off

2. Power LED: Green

3. Cooling fan LED: Green

4. Thermal LED: Green

5. System fault LED: Green

73


74


Shutting Down the EonNAS System

Follow these procedures to shut down or power off the EonNAS system.

Steps 1. Go to the Maintenance > System > Shutdown menu in the web interface.

2. Select Shutdown and click OK.

Running Forced

Shutdown

If the system becomes unresponsive, users can force shutdown the system

(press and hold the power button until the system shuts down). This should only

be done when the system is unresponsive!

Unplugging the

Power Cord

To completely power off the system, unplug the power cord from your EonNAS

system.

75


Restoring Default Settings

Under the following circumstances, you may need to restore to system default

settings:

You forgot your password and you are unable to access the NAS server

Restoring the system to its default settings should be your last option. The

restore default function will reset all network configuration and system

settings back to manufacturer’s default settings. User data should remain

intact.

Restore Default

Button

EonNAS Pro Series

eSA

TA

1

2

RS

23

2/48

5

EonNAS 1000 Series

Steps 1. Stop all EonNAS I/Os.

76


2. Use the tip of a pen to press and hold the restore default button for 3 ~ 5

seconds to restore the system to default settings.

3. Reboot the NAS server by using the web interface under the directory:

Maintenance > System > Reboot.

4. When the system has rebooted, all settings will be reset to manufacturer’s

default settings.

77


78

Updating the Software

Update the system OS (this web interface) in an instant. No complicated

installation procedures are required.

Go to Maintenance > System > Software Update

Steps Follow these steps to install the new version of the software.

1. Before installing the software, we recommend you to take a system snapshot

to save the current system settings from the Maintenance > System >

System Snapshot menu.

2. Download the latest software version.

3. Click the Browse button to select the downloaded software file.

4. Click the Upload to NAS button to upload the software file into your NAS

system.

5. Click the Install button to install the software file.

When software update is completed, check the version in the Current Install

Package corner again.

Documents

EonNAS Pro 1000 Maintenance HMN v1.3