1 | P a g e

E.O.I Document

INFORMATION TECHNOLOGY DEPARTMENT

Civil Secretariat Jammu/Srinagar

Tel/Fax (Jammu): 0191-2544636/0191-2566055

Tel/Fax (Srinagar): 0194-2452269/0194-2450523

Website: www.jkit.nic.in

INVITATION

FOR

EXPRESSION OF INTEREST

FOR

SELECTION OF

NGOs/EDUCATIONAL INSTITUTIONS/CORPORATE/CSCs

FOR

NATIONAL DIGITAL LITERACY MISSION (NDLM) PROJECT

IN

JAMMU & KASHMIR STATE

Doc Version: 1.0

Date: 09th February, 2015

2 | P a g e

TABLE OF CONTENTS

Contents 1. Name of the Scheme: ...................................................................................................................... 3

2. Definition of Digital Literacy Mission: ............................................................................................. 3

3. Objectives: ...................................................................................................................................... 3

4. Duration of the project: .................................................................................................................. 4

5. Target Beneficiaries: ....................................................................................................................... 4

6. Digital Literacy Training and Course Duration: ............................................................................... 4

6.1 Entry Criteria: .......................................................................................................................... 4

6.2 Learning Outcomes / Competency Standards: ....................................................................... 4

7. EOI- Important Information ............................................................................................................ 7

7.1 Issuance of EOI Document: ..................................................................................................... 7

7.2 Submission of EOI Document:................................................................................................. 7

7.3 Document Fees: ...................................................................................................................... 7

7.4 Opening of EOI: ....................................................................................................................... 7

7.5 Forms ...................................................................................................................................... 7

7.6 Short listing / Rejection ........................................................................................................... 7

7.7 Terms and Conditions ............................................................................................................. 8

7.8 Contact Person ........................................................................................................................ 8

7.9 Disqualification ....................................................................................................................... 9

8. Eligibility Criteria ............................................................................................................................. 9

8.1 Accreditation Norms for Training Partners for NGOs/Educational

Institutions/Corporate/CSCs ............................................................................................................... 9

8.2 Code of Ethics........................................................................................................................ 10

8.3 Points to Consider after Accreditation .................................................................................. 11

8.4 Liability Clause....................................................................................................................... 11

8.5 Eligibility Standards ............................................................................................................... 12

ANNEXURE- A ........................................................................................................................................ 14

3 | P a g e

The Secretary to Government, Information Technology Department, having its office at

Civil Secretariat Jammu, J&K invites “Expression of Interest (EOI) for Selection of

NGOs/Educational Institutions/Corporate/CSCs for National Digital Literacy Mission

(NDLM) Project in Jammu & Kashmir State”.

1. Name of the Scheme:

National Digital Literacy Mission (NDLM)/ Digital Saksharta Abhiyan (�ददद)

2. Definition of Digital Literacy Mission:

Digital Literacy is the ability of individuals and communities to understand and use

digital technologies for meaningful actions within life situations.

3. Objectives:

To provide IT training to 1,10,000 (One Lakh Ten Thousand) persons in every eligible

household in the State of Jammu and Kashmir relevant to the need of the trainee, which

would enable the beneficiaries to use IT and related applications to participate

effectively in the democratic process and enhance their livelihood. The two Levels of IT

training would have following broad objectives:

Level of IT Literacy

Training

Level 1 Level 2

Broad Objectives To make a person IT

Literate, so that he can

operate a computer/ Digital

access devices (like tablets,

etc), send and receive e-

mails and search internet

for information, etc.

Besides IT literacy at a

higher level, the citizen

would also be trained to

effectively access the

various e-governance

services being offered to the

citizen by the Government

and others.

4 | P a g e

4. Duration of the project:

The project would be implemented over a period of four years

5. Target Beneficiaries:

One person from every eligible household would be trained in IT Literacy relevant to

their needs. The target group would be in the age group of 14-60 years.

6. Digital Literacy Training and Course Duration:

6.1 Entry Criteria:

It is proposed to impart IT Literacy training to the persons at either of the two levels of

courses depending on the entry criteria as follows:

Level L1 – Appreciation of Digital Literacy L2 – Basic of Digital Literacy

Entry

Criteria

Non IT literate - Illiterate and up to

7th standard passed

Non IT literate with at least 8th

standard pass

6.2 Learning Outcomes / Competency Standards:

A. L1 – Appreciation of Digital Literacy: The Learner should be able to:

a. Explain the basics (terminology, navigation and functionality) of digital

devices

b. Use digital devices for accessing, creating, managing and sharing

information

c. Use the Internet to browse in an effective and responsible manner

d. Use technology to communicate effectively

e. Appreciate the role of digital technology in everyday life, in social life and at

work.

5 | P a g e

B. L2 – Basic of Digital Literacy:

Under Level-2, some essential and optional learning outcomes have been defined. This

way the learner can choose optional modules of his/ her choice, in order to be eligible

for course completion and appearing in the examination. The learning outcomes under

Level-2 are as follows:

The learner should be able to:

Essential Modules Optional Modules

1. Explain the basics (terminology,

navigation and functionality) of digital

devices and can use them.

2. Use digital devices for computing and

Communication

3. Use technology to communicate

effectively with government and other

stakeholders (G2C, C2G and G2G)

4. Recognize the safety and security

issues in Digital Technology (Security,

Health & Safety, Ethics and Social &

Human Issues).

1. Use word processing for making resume,

brochure, business card, letter, invitation,

etc.

2. Use spreadsheet for making budget,

creating address book and preparing

graphs and charts

3. Make small presentation for marketing the

products, showcasing issues in the village,

etc.

4. Create and edit image, audio and video

Content

5. Explain the basics of Internet, web

browser, search engines, etc.

6. Use the Internet to communicate and

collaborate using social media

7. Appreciate the role of digital technology in

everyday life, in social life and at work.

6 | P a g e

C. Broad Content outline and Learning Hours:

The Learning Hours of L1 – Appreciation of Digital Literacy:

Module No. Module Name Learning Hours

1 Introduction to Digital Devices 2

2 Operating Digital Devices 4

3 Introduction to the Internet 2

4 Communications using the Internet 6

5 Applications of Internet 6

Total 20 Hours

The Learning Hours of L2 – Basics of Digital Literacy:

Module No. Module Name Learning Hours

Essential Modules

1 Introduction to Digital Devices 2

2 Operating Digital Devices 4

3 Accessing Government Services 6

4 Safety and Security in Digital Technology 4

Essential Modules – Total 16 Hours

Optional Modules

1 Word Processing 6

2 Spread Sheet 4

3 Presentations 4

4 Basic Use of Multimedia 6

5 Introduction to the Internet 2

6 Communications using the Internet 6

7 Applications of Internet 6

Optional Modules – Total 34 Hours

Total Learning Hours Available 50 Hours

Minimum Learning Hours required for Level 2 40 Hours

7 | P a g e

7. EOI- Important Information

7.1 Issuance of EOI Document:

a) From 10-02-2015 to 20-02-2015, on any working day from 10.00 AM to 4.00 PM.

b) EoI document can also be downloaded from www.jkit.nic.in.

7.2 Submission of EOI Document:

The bidder should submit the EOI document at IT Department, Government of Jammu &

Kashmir, Civil Secretariat Jammu on or before 20-02-2015 up to 4:00 PM.

7.3 Document Fees:

A non-refundable fee of Rs 2000/- (Rupees two thousand only) in the form of DD in

favour of Treasurer JaKeGA, needs to be enclosed as a part of bid proposal submitted by

bidder on or before 16-02-2015 up to 4:00 PM.

7.4 Opening of EOI:

The EOI will be opened on 23-02-2015 at 10:00 AM

7.5 Forms

The responses to this EoI must be complete and comprehensive with explicit

documentary evidence in support of all the eligibility criteria mentioned (Accreditation

form to be submitted is mentioned in Annexure-A). Additional sheets may be attached

for adding more information.

7.6 Short listing / Rejection

In case the participation is more the ITD reserves the right to shortlist the companies/

agencies based on eligibility criteria as mentioned. Incomplete responses without the

required documents are liable to be rejected. The ITD reserves the right to withdraw/

cancel/ modify any action to this invitation without any prior notice.

8 | P a g e

7.7 Terms and Conditions

a. If desired, the ITD may ask for further clarification and/or further

information from the bidders.

b. The eligible Training Partners may be asked to make a

presentation/demonstration before the department; case studies and

demos can be presented in the same.

c. Based on the responses and the nature of work currently being done by the

Training partner, the Department may decide to float a Request for

Proposal (RFP) for selection of such Training Partners, who have

responded to this EoI or may decide to float an Open Tender.

d. The ITD reserves the right to withdraw/cancel any action to this invitation

without assigning any reason, whatsoever.

e. The ITD shall not bear any cost/expenses incurred by the Training Partners

in EoI response.

f. All response to the EOI must be sent in a sealed cover superscripting “EOI

for selection of Training Partners for National Digital Literacy Mission

(NDLM) in Jammu & Kashmir State for a period of Four Years”.

g. Open responses received through E-mail / Fax etc. will not be considered.

The ITD will not be responsible for non-receipt of EoI within the specified

date and time due to any reason including postal holidays or delays.

h. In case the specified date of submission of EoI is declared a holiday in

Jammu & Kashmir, the responses will be received till the specified time on

next working day.

7.8 Contact Person

For further enquires the following person may be contacted:

Consultant –CBCM, IT Department, Government of J&K at

(shahnawaaz.rashid@semt.gov.in) or Tel/ Fax (Jammu): 0191-2544636/ 0191-

2566055, (Srinagar): 0194-2452269/ 0194-2450523

9 | P a g e

7.9 Disqualification

ITD may at its sole discretion and at any time during the evaluation of proposal,

disqualify any respondent, if the firm:

I. Submitted the proposal after the response deadline;

II. Made misleading or false representations in the forms, statements and

attachments submitted in proof of the eligibility requirements;

III. Was found not following the guidelines as released from time to time by

GOI/ITD/JaKeGA.

IV. Submitted a proposal that is not accompanied by require documentation or is

non-responsive;

V. Exhibited a record of poor performance such as abandoning works, not

properly completing the contractual obligations, inordinately delaying

completion or financial failures etc in the said project.

VI. Failed to provide clarifications related thereto, when sought;

VII. Was declared ineligible by the Government of India/State/UT for corrupt and

fraudulent practices.

8. Eligibility Criteria

8.1 Accreditation Norms for Training Partners for NGOs/Educational

Institutions/Corporate/CSCs

The NGOs/ Institutions/ Corporate desirous of providing digital literacy courses under

the National Digital Literacy Mission (NDLM) are to meet the following desirable

requirements/ standards:

A training partner must be an organization registered in India, conducting

business in the domain of education/ IT literacy for more than three years and

having Permanent Income Tax Account Number (PAN) and audited accounts of

statements for at least last three years.

The institution/ organization should be registered under any act of law in India,

e.g., in the case of a company it must be registered with the Registrar of

Companies, in case of Society, it must be registered with the Registrar of

Societies as so on and so forth.

10 | P a g e

The partner must have clearly defined objectives, well-documented processes

and procedures covering the entire range of education/ IT literacy training.

A training partner shall be responsible to have or appoint the Training Centres in

the identified Districts/ Blocks/ Municipalities/ Gram Panchayats that would

impart digital literacy training to the beneficiaries.

A training partner shall be responsible for ensuring that the training centres

adhere to the NDLM requirements.

A training partner shall be accountable for monitoring the overall working of the

centres that fall under its purview.

A training partner shall be liable for accurate and timely reporting of the

aforementioned work ascribed to the centres.

The selection of Training Partners & Training Centres could be done by (through

State Governments/ State Implementing Agencies, as required.

8.2 Code of Ethics

Training Partners participating under NDLM are required to adhere to the following

code of ethics:

Should NOT exaggerate, to gain unfair advantage, the contents of the course(s)

for which accreditation has been granted.

Should NOT guarantee benefits to student that is actually false or not feasible.

Should NOT project insufficiently supported claims of excellence in connection

with employment.

Should NOT distort statement of Government for own gain.

Should NOT make statement offensive to the public. This includes release of

advertisements that are in bad taste.

11 | P a g e

Should NOT make statements of an ambiguous nature presenting a false picture

in any stage/ part of the scheme of accreditation including hardware/ software

as also omissions and half-truth.

Should NOT involve in any other matter/ action repugnant to the spirit of ethical

practices, including, behaviour to/ by the beneficiaries, unauthorized use of

copyrighted software, etc.

8.3 Points to Consider after Accreditation

Accreditation given in the name of a partner organisation is not automatically

applicable to its branches, centres, head office, franchises, licensees, etc. Each

training centre is required to have independent accreditation.

Provisional Accreditation is granted for the entire period of the project.

Accreditation granted to a partner may be withdrawn, if it fails to adhere to the

norms or for other specified reasons of accreditation.

Observers who are experts in the field will visit the concerned Training Partner

and send their reports when complaints about the functioning of the partners

are to be investigated.

If accreditation is granted, the partner institute is required to enter into a

Memorandum of Understanding (MoU) with PMU. The MoU shall spell out the

conditions for working as a Training Partner under NDLM. These are obligations

on the part of the Training Partners to follow functions and activities stated in

accordance with the objectives of NDLM.

After accreditation, the training partners are expected to submit a monthly

progress report to Information Technology Department and PMU. If any aspect

of the programme is found to be unsatisfactory or in non-compliance of norms,

NDLM reserves the right to revoke the accreditation.

8.4 Liability Clause

12 | P a g e

The training partner would be held responsible if the training centres have

insufficient infrastructure as prescribed in the norms.

The involvement of the training partner in any fraudulent activities such as fake/

duplicate registration of beneficiaries, overstatement of financials, misleading

information, etc., would lead to its blacklisting from working with any

government programmes in the future.

The Training Partner/ Centre should strive towards ensuring high quality of

training to the beneficiaries. If the quality of training is found to be

unsatisfactory, the PMU may levy the following penalty:

- If the total pass percentage of candidates from each training centre is more

than 70%: No penalty

- If the total pass percentage of candidates from each training centre is less

than 70% and above 55%: 10% of the total training fee

- If the total pass percentage of candidates from each training centre is less

than 55% and above 40%: 20% of the total training fee

- If the total pass percentage of candidates from each training centre is less

than 40%: The corresponding Training Centre(s) would be delisted from

participating under the Scheme and appropriate financial penalty may be

levied.

8.5 Eligibility Standards

The training partners shall ensure that the Training Centres desirous of providing

digital literacy courses under the National Digital Literacy Mission (NDLM) are obliged

to meet the following desirable requirements/ standards:

A training centre must be part of a registered organization in India with proven

training and facilitation credentials in the domain of education/ IT literacy

After all the documentation is completed by Training Partner, Information

Technology Department will forward the proposal to PMU to verify the

documents and approve or reject the application.

13 | P a g e

Desirable Physical, Human and Technical Infrastructure Requirements

Physical Infrastructure

- Minimum carpet area of 200 - 500 sq. ft.

- One class room to seat 5 - 20 students

- Located within the Panchayat boundaries

Technical Infrastructure

- Minimum of 3-5 Operational Computers (Laptop or PC) with genuine/

licensed software

Out of 3-5 computers, one shall be a low-end server

All computers should have been connected on a local network

- One High Resolution Web Camera

- Reliable Internet Connectivity with the minimum speed of 256 kbps

- One printer and scanner

- One Mobile Phone and Tablet

- Biometric devices prescribed by NDLM PMU

Human Infrastructure

Each training centre shall have a minimum of one teaching faculty, with qualifications as

below:

- For Level 1: The faculty should have NIELIT’s BCC or its equivalent

- For Level 2: The faculty should have NIELIT’s CCC or its equivalent

Beneficiary Admission and Administration

In addition to online records, Centres shall maintain separate record for the following:

Admission details (Date of admission, level of admission, etc.)

Registration (Address including Village, Block, District and State; E-mail Id;

Mobile no.; UIDAI No. (wherever applicable); Date of Birth; Mother/ Father

Name and Photograph) – As per NIELIT’s Examination Form Fields.

Selection norms

Attendance sheet

Learning progress details

Assessment results

14 | P a g e

ANNEXURE- A Accreditation Form for Training Partners

1. Name of the Organisation/ Institution:

_______________________________________________________________

2. Whether funded by any Central/ State Government agency– Yes/ No

2a. If Yes, provide details: ___________________________________________________________

3. Name/s of the Director(s)/ Promoters:

1. ____________________________________________

2. ____________________________________________

3. ____________________________________________

4. Contact Details of the Institution:

a. Postal Address:____________________________________________

____________________________________________

____________________________________________

b. Phone No. with STD code: ___________________________________

c. Fax No.:__________________________________________________

d. Email and Mobile No. of the Director(s)/ Promoter(s):

____________________________________________________

_____________________________________________________

e. Website Address: __________________________________________________

5. Year of Establishment: ____________________________________ (Enclose Certificate of

Registration)

6. Prior Exposure of the Training Partner in Education/ IT literacy (Enclose separate

sheet, if required)

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

7. Does the Training Partner have Training Centres in selected project locations? Yes/

No

(If Yes, attach the list of Training Centres that shall participate under NDLM)

15 | P a g e

8. PAN No. and TAN No. of the Training Partners:

______________________________________________________

(Attach photocopy of the PAN card and last IT return)

9. Turnover of the Training Partner:

________________________________________________________________________

(Attach Audited balance sheet of last 3 years)

10. Is the Training Partner recognized with any bodies? Yes/ No

10a. If Yes, please mention the following:

a. Name of the Body with which recognized: ________________________

b. Recognition No.: _____________________________________________

c. Year of Recognition: __________________________________________

d. Validity of Recognition: ________________________________________

(Attach Recognition Certificate)

List of documents to be attached:

1. Certificate of Registration for verifying year of establishment

2. Proof of prior exposure of the Training Partner in Education/ IT literacy

3. List of Training Centres that shall participate under NDLM

4. Photocopy of the PAN card and last IT return

5. Audited balance sheet of last 3 years

6. Recognition Certificate (if applicable)