Environmental Management Systems in Mobinil… · 2007-12-10 · Scope and current situation Introduction In addition to 2600+ employees, the scope of our EMS covers the following:

Environmental Management Systems inMobinil…

Cairo, EgyptDecember 16 – 18; 2007

Marhaba!

IntroductionContents

1. About our EMS

2. Scope and current situation

3. How our system was built?

4. Aspects and impacts

5. Emergency preparedness

The Annex: Sample environmental projectsSample processes

IntroductionAbout our EMS… Mobinil started implementing an EMS

since its inception in May of 1998.

Our EMS was successfully audited by TUV Bayern and an ISO 14001cert was awarded in September 2001

A yearly review was made ever since in addition to two major audits in 2004 and 2007 to ensure our continual commitment and compliance.

Currently, we have an integrated system for

Environment, Occupational Health and Safety.

IntroductionScope and current situation In addition to 2600+ employees, the scope of our EMS covers the following:

Cairo1Operational maintenance facilities [video wall] 5

Cairo3Warehouses 6

National14Full service shops 7

Cairo2Call centers4

Cairo

Alexandria3Headquarter offices 3

National23Switching centers 2

National 2723Base transceiver stations [macro and micro] 1

LocationNumberItem descriptionNo

* As of 31st March 2007

Introduction

A summary report given to CEO and Vice Presidents

An official document adopted and signed by CEO and upper management

An official document adopted and signed by CEO and upper management

A gap analysis exercise to identify aspects, impacts and how to counter them…

A gap analysis exercise to identify aspects, impacts and how to counter them…

Here’s where we developed the work instructions, projects and procedures…

This is done internally and by TUV auditors

This is done internally and by TUV auditors

And here’s where we put things to action…

Building the system…The plan, do, check and act cycle of continual improvement

IntroductionWhat do we do?

Operating and maintaining cellular network

Operating and maintaining cellular network

And how does it impact the environment?

Standard company activities [office and field work]

Standard company activities [office and field work]

Emissions: Electro-magnetic radiation

Emissions: CO, CO2, CH4, NO2 and chlorofluorocarbons

Emissions: Noise

Visual impact

Waste: Paper, plastic, other

Waste: Fuel oil leakage and spillage

Customer billingCustomer billing

Selling handsets, airtime, other products and services

Selling handsets, airtime, other products and services

Waste: end-of-life mobile handsets

Waste: BTS and mobile handset batteries

Waste: Charge cards and line packaging

Resource consumption: Power usage [offices and sites]

Waste: Paper, plastic, other

Waste: Paper, plastic, aluminum, glass, other

Resource consumption: Paper [billing]

Environmental analysis resultsAspects and impacts..

IntroductionControlling environmental impact

1. Work Instructions

Step by step guidelines for performing a specific task

15 documented work instructions in place

1. Work Instructions

Step by step guidelines for performing a specific task

15 documented work instructions in place

3. Projects [& programs]

Initiatives with definite deliverable, time line and

budget12 on-going projects in place

3. Projects [& programs]

Initiatives with definite deliverable, time line and

budget12 on-going projects in place

Emergency Preparedness

Emergency Preparedness

2. Procedures

Initiative with a clear inputs, outputs and can

be easily measured23 documented procedures in place

2. Procedures

Initiative with a clear inputs, outputs and can

be easily measured23 documented procedures in place

IntroductionWork instructions1st of 3 parts to reduce environmental impact

Technical Department orientation 14

Guidelines to restore accident sites to original conditionDisposal of accident debris10

Guidelines for updating governmental authorities with checkup status and results

Employee medical check-up11

Procedures to transport equipment and machinery inside company premises

Internal transportation of equipment 12

Guidelines and schedule for conducting H&S awareness sessions to external and internal employees

H&S Orientation 13

H&S guidelines for contractors to abide byHandling external contractors7

Requirements for fuel oil handling Fuel oil discharging 8

Procedure to call and organize forces in case of fireFire fighting 9

Guidelines for system maintenance and employee fire drillsExtinguishing system maintenance15

Complying to labor law and local regulationsIndustrial licensing and registration6

Complying to labor law No 12.2003 and relevant regulationsWork injuries and accidents5

Guidelines for safe driving Driving 4

Disposal procedure according to ISO 14001-04 & OHSAS 18001-99

Disposal rejection3

Guidelines for operation inside shops and POSShops and Points of Sale 2

Complying with health, safety and environmental regulations during network expansion

Base station on air1

PurposeWork InstructionNo

IntroductionProjects and programs2nd of 3 parts to reduce environmental impact

JUN 2000Carbon emission reduction [Outdoor units. IBUS lighting systems. Gen Set periodic maintenance]

13

NOV 2001Office waste collection and recycling [Paper. Toners. Cartridges]10

JUL 2003Clean-Up the World campaigns [Beaches. Squares. Public locations]11

DEC 2002Paper-Less billing [Internet. SMS. CD Bill]12

AUG 2001Reduction of visual impact [Tree antenna. Micro cells. Flag posts] 7

APR 2005Mobile phone battery collection and recycling8

MAR 2006Over The Air Re-Charging9

MAY 2003Bio-degradable paper scratch cards [instead of plastic]14

SEP 2004Environmentally friendly cooling [Freon] gas6

MAY 2003Solar powered cell sites5

JUN 2005Safe SAR mobile handsets4

MAR 2001Environmental complaints office 3

AUG 2001Awareness and communication campaigns2

AUG 2000Site inspection and EMR measurements1

Date of startDescriptionNo

IntroductionProcedures3rd of 3 parts to reduce environmental impact

H&E AffairsContractor Procedure

H&E AffairsIncident & Accident Reporting Procedure

Mgmt RepresentativeManagement Review Procedure

H&E AffairsInternal Audits Procedure

H&E AffairsRecord Control Procedure

H&E AffairsComplaints Procedure

H&E AffairsControl of Non-conformance & Corrective / Preventive Actions Procedure

H&E AffairsHazard / Risk Analysis Assessment Procedure

H&E AffairsMonitoring and Measurement Procedure

Risk Mgmt DepartmentEmergency Preparedness and Response Procedure

Administration DepartmentWaste Management Procedure

Technology DepartmentMaintenance of Networks and Equipment Procedure

H&E AffairsOperational Control Procedure

H&E AffairsDocument Control Procedure.

H&E Affairs Preparation of Procedures and Work Instruction (EMS Documentation) Procedure

Mgmt RepresentativeCommunication Procedure

Human ResourcesTraining Procedure

Human Resources Declaration of Company Structure Procedure

Human Resources Recruiting and Hiring Procedure

H&E AffairsObjectives & Targets and Programs Procedure

Legal CouncilLegal & Other Requirements Procedure

H&E Affairs Environmental Aspects Procedure

Mgmt RepresentativeDeclaration of Environmental Policy Procedure

ResponsibleEOH & S Procedure Name

IntroductionIdentifying emergency situations…Four situations needed special preparedness…

The four situations - in order of highest probability - were:

1. Avian flu pandemic

2. Major fire

3. Fuel oil spillage or leakage [from trucks or stationary tanks]

4. Earthquake*

The emergency situations were identified based on:

1. ISO 14000 standard for the year 2004, section 4 clause 4.7

2. Knowledge of surrounding environment, local culture and work habits

A set of specifically tailored processes, work instructions and programs were made for each situation [except earthquake].

A special core group and business continuity plan was made for the most severe of all; the Avian Flu pandemic.

A set of specifically tailored processes, work instructions and programs were made for each situation [except earthquake].

A special core group and business continuity plan was made for the most severe of all; the Avian Flu pandemic.

Introduction

Work instruction EI.140.000: Fire fighting procedure

Work instruction EI.140.300: Extinguisher system maintenance

Work instruction EI.140.100: Emergency evacuation

Yearly and half yearly fire drills for all employees.

Formal orientation to all newly hired and [some] incumbent employees by security personnel

Launched a remote fire fighting project.

Enforcing no-smoking policy in all offices

Major fire

Set dedicated core group representing all departments.

Built and communicated business continuity plan identifying trigger point and contingency planning.

Providing daily updates on AF situation to core group

Revising BCP every semester with core group

Distributed safety gear to concerned [technical] employees

Avian flu pandemic

How are we prepared?Emergency

Handling emergency situations…1 of 2

Introduction

Work instruction EI.141.000: Emergency evacuation

Work instruction SI.120.000: Work injuries and accidents

Will include a specific procedure and training for handling earthquake situations next year.

Earthquake

Work instruction: SI.120.100: Handling and discharge of fuel and kerosene

Work instruction: EI.130.100: Restoring [and cleanup] of worksite

Work instruction: EI.115.000: working with base stations

Formal environmental and safety site inspection program

Formal generator maintenance and spare parts program

Training to all technical employees and external contractors by the Health & Environment personnel

Fuel oil spillage or leakage

How are we prepared?Emergency

Handling emergency situations…2 of 2

IntroductionTogether for a better environment…

EMF emissionsEnvironmental impact type:

Program started in January 2001. It is made under supervision of the National Telecom Regulatory Authority [of Egypt]

Program includes re-measurement of incumbent sites also. Comments:

Measure 840 sites. Maintain conformity [and certification] rate over 95% Y2007 Targets:

805 [macro and micro]

Key indicators:

Sites measured in all Y2006:

Control and limit EMF emissions to remain within ICNIRP and national thresholds

Issue certificate for each new cell site that proof compliance to local rules and regulations [site certificate]

Purpose and objective

Site inspection and EMF measurement Program name: 01

Introduction


Program started in early 2001. One of our most successful roles in direct communications. Comments:

Increase number of persons subjected to awareness by 15% [8000 Per]

Participate in [at least] 8 conferences.

Resolve 100% of call complaints received

Y2007 Targets:

47 external and internal events, covering about 6900 persons.

Participated in 8 conferences and made 4 awareness publications

38 complaints received – 35 duly resolved.

Key indicators:

Awareness sessions [Y06]:

Publications and conferences [Y06]:

Complaints received and resolved [Y06]:

Spread correct awareness about EMF health and safety issues through:

Direct educational sessions [to public and employees]

Intranet, Internet and other media

Supporting scientific conferences and relevant research

Establish special unit to respond and resolve public complaints or fears


Awareness and communication campaigns

Complaint response office Program name:

02

A typical educational

brochure

A bill insert

A junior awareness session

Launching the complaints office

Together for a better environment…

Introduction


Mobinil was committed to selling only SAR approved handsets despite the existence of no local rule governing this value so far. Comments:

Maintain same ratio of SAR compliant handsets sold in shops and POS. Y2007 Targets:

100% - 75,000 handsets.

Key indicators:

Percent of SAR compliant phones sold in Y06

Sell only ICNIRP compliant handsets [SAR less than 1.6 W/KG] at shops and POS.

Reduce EMF human absorption thus offering higher public protection. Purpose and objective

Safe SAR mobile handsets Program name: 03

Green house gas emissions [CO. CO2. CH4 and NO2]Environmental impact type:

Program started in June 2004.

There is ongoing collaboration with ministry of environment to increase number of solar power use in network.

Comments:

Increase number of sites to 20 throughout the country. Y2007 Targets:

11 macro and repeater sites.

Key indicators:

Total number of network sites using solar power by end of Y06

Reduce dependency on fossil fuel to power site generators [especially in remote areas], thus eliminating emissions and cutting maintenance to a minimum.


Solar powered cell sites Program name: 04


Introduction

Ozone depleting emissionsEnvironmental impact type:

Project started in August 2005

All new switching centers will be using ozone friendly cooling gas in their AC systems.

Comments:

Increase amount of Ozone friendly Freon to reach 250 Ton capacity.

Start using ozone friendly Freon in cell site air-conditioning units alsoY2007 Targets:

152 Tons [Main headquarter, Cairo]

90 Tons [Two switching centers, east and west of Cairo.

Key indicators:

Total cooling capacity using ozone friendly gas by end Y06 is:

Reduce impact on ozone depletion by replacing harmful Freon R122gas by R134A and R409Purpose and objective

Environmentally friendly Freon cooling gas Program name: 05


Introduction

Visual impact


Artificial antenna trees were used since Jan 2004.

New coverage in most residential complexes now use trees insteadComments:

Increase number of networks and monopoles by 20%

Increase micro and indoor solutions deployment by 10% Y2007 Targets:

19 trees + 7 monopoles

30 sites

Key indicators:

Network trees and monopoles in network:

Micro and indoor solutions deployed in Y06:

Reduce network visual impact by deploying more aesthetically appealing or less visible structures. Purpose and objective

Artificial antenna trees

Monopoles

Micro and indoor solutions

Program name:

06

Tree pylons used in parks and residential

developments


Introduction

Waste [hazardous] Environmental impact type:

Project was made in accordance with UN Basel convention for cleaner production.

Formal collection scheme was established at all Mobinil shops. Nominal rebate was given to people who handed in their batteries.

There are plans to extend project to cover BTS batteries also.

Comments:

Launch Phase II of project. Y2007 Targets:

25,000 units

Key indicators:

Number of phone batteries collected in phase I of project:

Prevent hazardous waste pollution caused by mobile phone batteries.Purpose and objective

Mobile phone battery recyclingProgram name: 07

A newspaper ad encouraging customers to hand in their used batteries


Introduction

Waste [operations] Environmental impact type:

OTA charging started in April 2005 Comments:

Increase percent charged over the air to 30% Y2007 Targets:

100% [All cards are made of bio-degradable paper]

21% of all charges are made over the air.

6600 shops and POS nationwide.

Key indicators:

Percent of charge cards made of paper:

Percent charged over the air in Y2006:

Number of POS offering OTA charging:

Reduce pollution from spent charge cards by:

Changing all charge cards to bio-degradable paper

Implement OTA charging to do away with cards altogether.


Bio-degradable paper charge cards

Over the air charging Program name:

08


Introduction

Waste [office]Environmental impact type:

Program started in June 2003. Comments:

Continue current collection scheme, add special collection points for aluminum and glass as well. Y2007 Targets:

6618 Kilograms

869 [toners, drums and cartridges]

Key indicators:

Collected shredded paper in Y06:

Collected printer and toner parts in Y06:

Recycle office waste in an environmentally friendly and efficient manner. Purpose and objective

Office waste recyclingProgram name: 09

Internal communication regarding office waste recycling

Pot and shovel made purely from recycled plastic cartridges


Introduction

Waste [community]Environmental impact type:

Part of company CSR activities. Comments:

Maintain number of waste management and clean-up campaigns. Y2007 Targets:

2 major events, one in collaboration with UNEP.

Key indicators:

Number of campaigns fully or partially sponsored:

Manage waste in different ways to enhance overall standard of living within the community. Purpose and objective

Clean up campaigns Program name: 10

Clean up the world 2004

Clean up the world 2006


Introduction

Resource consumption [paper] Environmental impact type:

Program started in June 2004.

There is ongoing collaboration with ministry of environment to increase number of solar power use in network.

Comments:

Increase number of sites to 20 throughout the country. Y2007 Targets:

11 macro and repeater sites.

Key indicators:

Total number of network sites using solar power by end of Y06

Reduce dependency on fossil fuel to power site generators [especially in remote areas], thus eliminating emissions and cutting maintenance to a minimum.


Paper-less billing Program name: 11


Introduction

Resource consumption [fossil fuel]

Green house gas emissionsEnvironmental impact type:

The outdoor units require no air-conditioning thus saving on energy and maintenance costs. It is ideal in remote locations with minimal traffic. Comments:

Increase number of MBO by 20%

Keep 100% of network generators under maintenance programY2007 Targets:

14,000 square meters

106 units

800 generators

Key indicators:

Area covered by I-BUS system:

Number of MBO used to date:

Number of generators under maintenance and update program

Reduce consumption of fossil fuel resources and resulting emissions by:

Using energy efficient lighting [I-BUS system]

Using low energy consumption outdoor cell sites [MBO] in remote areas

Continually maintaining and updating network generators


Energy efficient lighting

Energy efficient outdoor units

Generator maintenance and repair program

Program name:

12


IntroductionHighlights… 1 of 5

Purpose and objectiveEvaluate and control existing or potential workplace hazards or risks and ensure

that information and control measures are communicated to affected personnel.

Hazard or Risk Assessments are conducted and documented for ALL work activities posing significant HS&E hazard. A significant hazard is one that could result in injury or damage as defined as major, serious or minor in the incident matrix.

Scope Identify hazards and risks in workplace and provide information to affected

personnel [employees, clients, contractors, etc]

Eliminate, control and / or minimize hazards and risks in the workplace

Document recommendations resulting from the assessment and extent to which they are implemented

Satisfy client and / or regulatory requirements.

HAZARD/RISK ASSESSMENT

PROCEDURES SP 16000

2

Purpose and objectiveEstablishing and maintaining system to identify and respond to potential accidents and emergency situations.

Preventing and mitigating environmental impacts; occupational health & safety hazards and risks associated with them.

ScopeEnvironment management system & occupational health & safety of Mobinil

EMERGENCY PREPAREDNESS AND RESPONSE PROCEDURE EP 14000

1

DescriptionProceduresNo

Introduction

Purpose and objectivePrescribe methods and practices for reporting and investigating incidents

ScopeApplies to reporting workplace accidents, incidents, injuries, illnesses and subsequent investigation and monitoring.

The reports required provide a mechanism for gathering information relative to an incident that is invaluable in preventing recurrences. The investigation report will also be used for preparation of claims, notification of regulatory authorities and to ensure injured employees receive appropriate medical care.

All incidents shall be reported promptly to ensure proper case handling and administration.

INCIDENT REPORTING AND INVESTIGATION PROCEDURESP 22000

4

Purpose and objectiveTo establish and maintain system for definition of responsibility and authority: Identifying cause of non-conformance. Identifying and implementing necessary corrective / preventive actions Modifying necessary controls to avoid reoccurrence of non-conformance. Recording changes for implementation of corrective / preventive actions.

Scope Environment / occupational health & safety management system of MobiNil according to ISO 14001/2004 & OHSAS 18001/1999

CONTROL OF NONCONFORMANCE AND CORRECTIVE / PREVENTIVE ACTIONS PROCEDURE EP17000

3


Highlights… 2 of 5

Introduction

Purpose and objectiveEstablish a system that obligates contractors to follow the instructions of the occupational health and safety department in the company as well all rules and regulations as applicable by law.

By doing that, the highest levels of occupational health and safety can be achieved for all company related activities.

Scope External contractors working for Mobinil

Security employees

Health, Safety and Environment employees

Facilities and property management employees.

Persons in charge of the contractors’ working area

Work Instructions for external contractor [Originally in Arabic]

SP 23000

5



Introduction

Purpose and objectiveEstablish a system and determine responsibilities, objectives, targets and Programs related to) Environmental / Occupational Health & Safety significant impacts/ Risks.

Scope:Environmental, Occupational Health & safety Management of MobiNil

OBJECTIVES & TARGETS AND PROGRAMES PROCEDUREEP 04000

7

Purpose and objectiveDevelop a procedure for waste management.

Scope:MobiNil waste management system according to requirements of ISO/14001-2004 & OHSAS 18001-1999

WASTE MANAGMENT PROCEDUREEP 13000

8

Purpose and objectiveEstablish a system and procedure for:

Identification, determination and evaluation of Mobinil’s environmental aspects and impacts.Identification and determination of management responsibilities.Identification and determination of environmental committee head and management representative responsibilities.

ScopeEntire Environmental Management System [EMS].

ENVIRONMENTAL ASPECTSEP 02000

6



Introduction

Purpose and objective:Establish system and define responsibilities for issuing, receiving and handling the environmental / OH&S complaints.

Scope:Environmental / OH&S Management System of MobiNil according to ISO 14001/2004 and OHSAS 18001/1999

ENVIRONMENTAL/OH&S COMPLAINTS PROCEDUREEP15800

10

Purpose and objective:Establish system for identification, determination, planning, monitoring, controlling and following up environmental / Occupational Health & Safety measurements of activities where applicable as well as monitor environmental impacts / significant hazards and relevant legal and other requirements.

Scope:Emission and or pollution to air, contamination to soil and pollution of water if resulting from any activity or service that is against environmental/Occupational Health & Safety policy and environmental management system/Occupational Health & Safety of MobiNil

MONITORING AND MEASUREMENT PROCEDUREEP15000

9



Documents

Environmental Management Systems in Mobinil… · 2007-12-10 · Scope and current situation Introduction In addition to 2600+ employees, the scope of our EMS covers the following: