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ENVIRONMENTAL MANAGEMENT BUREAU
CITIZEN’S CHARTER
2019 st Edition)
2
I. Mandate:
The EMB is a line bureau by virtue of Section 34 of the Philippine Clean Air Act of 1999 (RA 8749). The Bureau is mandated to implement on a nationwide scale the six (6) important environmental laws, to wit:
• Environmental Impact Assessment Law (PD 1586) • Toxic Substances and Hazardous Waste Management Act (RA 6969) • Clean Air Act Of 1999 (RA 8749) • Ecological Solid Waste Management Act (RA 9003) • Clean Water Act (RA 9275) • Environmental Awareness and Education Act Of 2009 (RA 9512)
II. Vision:
A nation empowered to protect our finite natural resources, attuned to the pursuit of sustainable
development, for a clean and healthy environment the enhances the Filipino Quality of life for
present and future generations.
III. Mission:
To protect, restore and enhance environmental quality towards good public health,
environmental integrity and economic viability.
IV. Service Pledge:
We pledge to achieve quality environment and sustainable natural resources through good
governance and high degree of professionalism, in consideration of our stakeholders and in
accordance with pertinent laws, rules and regulations.
We pledge to attend to all applicants or requesting parties who are within the premises of the
office or agency concerned prior to the end of official working hours and during lunch break.
3
V. List of Services
REGION 6
External Services Certificate of Non-Coverage (Category D) Chemical Control Order (CCO) Registration for Mercury, Cyanide, Asbestos, ODS
Chemical Control Order (CCO) Registration - PCBs
Complaints on Environmental Issues or Concerns Complaints on EMB Employees including Violations of RA 11032
Hazardous Waste Generator Registration Notice to Proceed for Dismantling of Asbestos-Containing Materials
Permit to Operate Air Pollution Sources and Corresponding Air Pollution Control Facilities (New)
Permit to Operate Air Pollution Sources and Corresponding Air Pollution Control Facilities (Renewal)
Permit to Transport
Pollution Control Officer (PCO) Accreditation Transporter Registration Certificate (New)
Wastewater Discharge Permit (New) Wastewater Discharge Permit (Renewal)
Internal Services
REQUESTS FOR DOCUMENTS AND CLEARANCES
PREPARATION OF ANNUAL PROCUREMENT PLAN
CHECK OR GENERATED CHECK DETAILS RELEASING OVER THE
COUNTER
DELIVERY OF CHECK OR GENERATED CHECK DETAILS
PAYMENT OF CHECK OR GENERATED CHECK DETAILS OUTSIDE
REGION VI
PROCESSING OF COLLECTIONS
DISPOSAL OF UNSERVICEABLE EQUIPMENT AND OTHER PROPERTY THRU PUBLIC BIDDING/PUBLIC AUCTION
4
Regional Offices
External Services
5
SERVICE NAME: CHEMICAL CONTROL ORDE APPLICATION (MERCURY, CYANIDE & ASBESTOS)
Description of the Service: Highly Technical
Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION
Classification: Highly Technical
Type of Transaction: G2G — Government to Government,
G2B — Government to Business
Who May Avail: Users
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Result of air monitoring data (for asbestos)
EMB REGIONAL OFFICE
2. Process flow chart and type of activity exposed to the chemical
3. Process flow chart (for manufacturers and waste service providers)
4. Previous Certificate of Registration
5. Photo documentation of the plant’s operation, storage facilities and others
6. Pertinent Environmental Permits
7. Official Receipt
8. Notarized Application
9. Certification of liabilities of parties to compensate for for damage to properties and life in case of emergencies & accidents
10. Bill of Lading of all shipments per year (for importers)
6
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING
TIME
PERSON RESPONSIBLE
Client acess
www.emb.gov.ph and
locates CCO
Chemical Control
Order to acess the
registration website.
Client registers for the
Online Permitting and
Monitoring System.
After accomplishing
the information
needed, client prints
out the accomplished
application form, let it
be notarized and
present to the EMB
Regional Office for
payment.
Preliminary screening
and assigned to Case
Handler 30 mins Administrator
Review and evaluate application with necessary requirements. If incomplete, return application to applicant for updating. If Complete endorse to Section Chief
13 working days Case Handler
Client opens and
addresses the lacking
requirements, then
submits the
application with
proper attachments
and information
7
Preparation of billing statement
Registration for chemicals
under CCO
(AO No. 2016-28)
New Php 2,800.00
Renewal Php 2,000.00
PD 1856 Php 10.00 Doc. Stamp Php 30.00
30 mins Case Handler
Section Chief conducts further evaluation together with the evaluation report. If found incomplete, return to Case Handler with comments. (Return to Step 2) If Complete endorse to Division Chief
2 days Section Chief
Division Chief of CPD conducts final evaluation / review of online application. If incomplete or need additional requirement, return to Case Handler. ((Return to Step 2) If complete, endorse to Regional Director for Approval
2 days Division Chief
8
Endorsed to Regional Director for final decision of approval or denial of CCO Registration
2 days Regional Director
Updated database 30 mins Case Handler
Client download CCO Registration Certificate
Client prints out the
approved CCO RC
9
SERVICE NAME: CHEMICAL CONTROL ORDER APPLICATION (OZONE DEPLETING SUBSTANCES)
Description of the Service: Highly Technical
Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION
Classification: Highly Technical
Type of Transaction: G2G — Government to Government,
G2B — Government to Business
Who May Avail: Dealers, Re-sellers and Retailers of ODS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
11. Photocopy of DTI Certificate of Business Name Registration and certificate of Accreditation/SEC Articles of Incorporation, if any
EMB REGIONAL OFFICE
12. Photocopy of business/mayor’s permit
13. Official Receipt
14. Notarized Application Form
15. Description of the applicant’s handling procedures, safety precautions and emergency response for the chemical
16. Copy of the Safety and Data Sheet (SDS)
17. Company Profile
18. Certificate of Training on Handling Chemicals from TESDA/EMB/importers/distributor
19. Certificate of Attendance on Ozone Science and CCO for ODS
10
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING
TIME
PERSON RESPONSIBLE
Client acess
www.emb.gov.ph and
locates CCO
Chemical Control
Order to acess the
registration website.
Client registers for the
Online Permitting and
Monitoring System.
After accomplishing
the information
needed, client prints
out the accomplished
application form, let it
be notarized and
present to the EMB
Regional Office for
payment.
Preliminary screening
and assigned to Case
Handler 30 mins Administrator
Review and evaluate application with necessary requirements. If incomplete, return application to applicant for updating. If Complete endorse to Section Chief
13 working days Case Handler
11
Client opens and
addresses the lacking
requirements, then
submits the
application with
proper attachments
and information
Preparation of billing statement
Registration of Dealers, Re-
sellers and Retailers of ODS
(MC No. 2005-23)
Sole
Proprietorship
New:
Php 1,350.00
Renewal/
Amendment:
Php 870.00
Corporation/
Partnership:
New:
Php 2,250.00
Renewal/
Amendment: Php
1,450.00
PD 1856 Php 10.00 Doc. Stamp Php 30.00
30 mins Case Handler
Section Chief conducts further evaluation together with the evaluation report. If found incomplete, return to Case Handler with comments. (Return to Step 2) If Complete endorse to Division Chief
2 days Section Chief
12
Division Chief of CPD conducts final evaluation / review of online application. If incomplete or need additional requirement, return to Case Handler. ((Return to Step 2) If complete, endorse to Regional Director for Approval
2 days Division Chief
Endorsed to Regional Director for final decision of approval or denial of CCO Registration
2 days Regional Director
Updated database 30 mins Case Handler
Client download CCO Registration Certificate
Client prints out the
approved CCO RC
13
SERVICE NAME: CHEMICAL CONTROL ORDER APPLICATION (POLYCHLORINATED BIPHENYLS)
Description of the Service: Highly Technical
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING
TIME
PERSON RESPONSIBLE
Clients / applicants
submit the required
documents
Review of documents
submitted based on the
checklist requirement 30 mins Case Handler
Preparation of billing statement
Registration for chemicals
under CCO
(AO No. 2016-28)
New Php
2,800.00
Amendment Php
2,000.00
PD 1856 Php 10.00 Doc. Stamp Php 30.00
30 mins Case Handler
Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION
Classification: Highly Technical
Type of Transaction: G2G — Government to Government,
G2B — Government to Business
Who May Avail: Users
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
20. Manual Chemical Control Order Form
EMB REGIONAL OFFICE 21. PCB Waste Inventory Listing
22. Equipment Inform Form
14
Stamped received and affix date and record OR in the logbook
Case Handler
Conduct desk review or site validation if necessary, prepare and submit report and prepared draft survey and draft Certificate. Record document status for signature of unit head. Forward the document to the unit head for review and evaluation. *Duration is 13 working days from the date of review.
13 days Case Handler
Conduct preliminary review of prepared evaluation report/survey and draft the Registration Certificate if incomplete return to Case Handler, if compete affixed initial and endorsed to Chief, CPD for final review.
2 days Section Chief
Conduct final review of prepared evaluation report/survey and draft the Registration Certificate, if incomplete return to Section Chief, if complete affixed initial and endorsed to Regional Director for approval.
2 days Division Chief
15
Final decision for approval/denial of Registration Certificate by the Regional Director
2 days Regional Director
For approved CCO Registration, marked date of approval and encode in the data base and scanned copy of Certificate. For denial, case handler prepared denial letter stating the ground for denial
30 mins
Database Management
Officer
SERVICE NAME: CNC APPLICATION FOR CATEGORY C PROJECTS
16
Description of the Service: Complex
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Submit duly filled-up application for CNC Category C Projects
The case handler conducts substantive review of the CNC application to validate the project Category and completeness of requirements. If the project is classified as an Environmental Enhancement Project and complete requirements are submitted: The case handler prepares billing statement for the payment of processing fee by the proponent. If the requirements are not complete: The case handler returns the application to the client for submission of lacking requirements.
1 working day Case Handler
Pay the processing fee. Upon show of receipt of the filing fee, the case handler accepts and reviews the CNC application and prepares draft CNC to be forwarded to the Section Chief
Php 1,030
3 working day Case Handler
The Section Chief conducts preliminary review and evaluation of the draft CNC to be endorsed for approval to the Division Chief.
1 working day Section Chief
Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION
Classification: Complex
Type of Transaction: G2G — Government to Government, G2B — Government to Business
Who May Avail: Private and Public Entity
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Site Development Plan Proponent
CNC Application Form EMB R6
17
The Division Chief conducts final review and evaluation of the draft CNC to be endorsed for approval to the Regional Director.
1 working day Division Chief
The Regional Director approves the CNC application.
1 working day Regional Director
Proponent secure amended CNC from the Office
Proponent
TOTAL Php 1,070
7 working days
18
SERVICE NAME: ONLINE CNC APPLICATION
Description of the Service: Complex
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Log in to http://emb.gov.ph 2. Click CNC Online; you will be
directed to the next screen 3. Click “Online Application for
Certificate of Non-Coverage” 4. Click “Verify the Coverage of
your Project and Submit CNC Application Online”
5. Enter Project Location 6. Click NO for “Do you consider
your project as Environmental Enhancement”
7. Click, “Click here to add Project Component”
8. Key in project keyword (i.e. subdivision, resort, road) and click SEARCH
9. Choose Category, enter Actual Project Size (check limiters i.e. should be in hectare, kilometres, etc)
10. Click the Save Button 11. Click Next Step 12. Click NO for all 3 questions.
Click Next Step. 13. Click Apply for CNC 14. Complete all fields. Encode all
necessary information.
The case handler conducts substantive review of the CNC online application to verify the project Category and completeness of requirements submitted. If the requirements are not complete: The case handler prepares evaluation report identifying the lacking requirements to be submitted and returns the application to the client. The case handler prepares draft Denial Letter if the project is not considered as Category D or if duplicate application
Php 1,070
3 working days Case Handler
Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION
Classification: Complex
Type of Transaction: G2G — Government to Government, G2B — Government to Business
Who May Avail: Private and Public Entity
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Site Development Plan Proponent
Valid ID Proponent
19
15. Upload scanned SITE DEVELOPMENT PLAN by using the Choose File button. (should be in PDF format; file size should be less than 5MB)
16. Click “Submit this application” Click OK to confirm online application.
17. Click Print Order of Payment Form
18. Print this form in 3 copies. (Take Note of the Application Reference No.)
19. Pay to any Land Bank of the Philippines Branch nearest you (Php 1,140 – Processing Fee). FOLLOW INSTRUCTIONS IN THE PRINTED FORM
20. After payment, secure tellers validation. (ONCOLL Payment Slip)
21. Log in again to http://emb.gov.ph and Click CNC-online application
22. Click Update Payment or Track Status of your CNC Application
23. Enter Application Reference No. Make sure all characters are encoded correctly including dashes
24. Click Verify 25. Enter needed information,
upload scanned copy of Government issued ID, and Bank Receipt (PDF format) Click Update Payment
The Division Chief conducts final review and evaluation of the draft CNC or denial letter to be endorsed for approval by the Regional Director.
2 working days Division Chief
The Regional Director approves the CNC application or Denial Letter.
2 working days Regional Director
Download the approved CNC online using the Application Reference Number
Proponent
TOTAL Php
1,070 7 working days
SERVICE NAME: ECC AMENDMENT (MINOR)
20
Description of the Service: Complex
CLIENTS STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME PERSON
RESPONSIBLE
Submit letter request for amendment stating the nature of request and applicable requirement
Conducts procedural review for the completeness and relevance of documents submitted. If the complete requirements have been submitted: The case handler prepares billing statement for the payment of processing fee by the proponent. If the requirements are not complete: The case handler returns the application to the client for submission of lacking requirements
1 working day Case Handler
Payment of the processing fee
Upon show of receipt, case handler prepares evaluation report and draft amended ECC to be forwarded to Section Chief for review.
Php 1,030 2 working days Case Handler
Conducts review of Evaluation Report and draft ECC amendment/denial letter and forwards to Division Chief for final review.
1 working days Section Chief
Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION
Classification: Complex
Type of Transaction: G2G — Government to Government, G2B — Government to Business
Who May Avail: Private and Public Entity with existing ECC
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request with nature of amendment Proponent
Proof of transfer of ownership, if applicable Proponent/ECC holder
Amended SEC Registration, for change of name SEC
21
Recommends approval of draft ECC amendment or denial letter to Regional Director.
1 working days Division Chief
The Regional Director approves the ECC amendment and denial letter.
1 working days Regional Director
Secure approved amended ECC from the Office
Proponent
TOTAL Php 1,030 7 working days
22
SERVICE NAME: ONLINE ECC APPLICATION
Description of the Service: Complex
Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION
Classification: Highly Technical
Type of Transaction: G2G — Government to Government, G2B — Government to Business
Who May Avail: Private and Public Entity
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
DTI/SEC/CDA- If Government Owned, Valid ID will Suffice Proponent
Authorization letter of the Proponent Proponent
Valid ID of the Proponent Proponent
Geotagged photographs of project site (taken for last 30 days) GPS map Camera/Camera Compass
Topographic Map of Impact/affected areas (at least 1km from project boundaries) Google Earth
Certification from LGU on the Compatibility of proposed project with existing land use plan (i.e. Zoning Certificate, Locational Clearance, etc.)
CPDO/MPDO/LGU
Site Development Plan and/or Vicinity Map signed by registered professionals Proponent
Project/Plan Layout signed by registered professionals Proponent
Schematic Diagram of Wastewater Treatment facility Schematic Diagram of air Pollution Control Facility
Proponent
Organizational Chart with in charge on environmental concerns Proponent
Proof of Authority over the project site (land title, lease contract, deed of absolute sale, etc.) Registry of Deeds/ PENRO
Affidavit of No Complaint (issued by proponent and must be notarized) Proponent
For Subdivisions and Buildings 4-storey and above, attach Geohazard Identification Report (GIR)
MGB
SYSTEM GENERATED FILES: Project Description (downloadable) Environmental Impact and Management Plan (fillable) Abandonment/Decommissioning/Rehabilitation Information (fillable) Duly accomplished Project Environmental Monitoring and Audit Prioritization Scheme (PEMAPS) Questionnaire (fillable) Project Components and Operation Information (fillable) IEE Checklist Sworn Statement (auto generated file)-to be signed & notarized Duly notarized Accountability Statement of Proponent (auto generated file)-to be signed & notarized
www.emb.gov.ph Online ECC application
23
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Log on to http://emb.gov.ph
2. Scroll down the page and look for the “ECC Online” icon
3. On the screen at the middle right corner, please click ECC Online *if in case, you will be prompted that “Your connection is not private” click “Advanced” and then click “Proceed to 119.92.161.21 (unsafe)”
4. Click “Sign up now” 5. Check appropriate boxes 6. Fill up project information and
attach files as follows: DTI/SEC/CDA- IF
GOVERNMENT OWNED, VALID ID WILL SUFFICE
Authorization letter of the Proponent
Valid ID of the Proponent *if account registration is successful,
proceed to ECC online application
7. Log in to your account 8. Click “New Application” for the
formal application of the ECC 9. Click “NO” for questions under
“Existing ECC” 10. For Project Type, input
keyword (i.e. Road, Poultry, etc.) and provide the area/capacity/production rate
11. In the Project Geographical Information, click “Add Polygon” input coordinates,
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
for BORACAY applications: CENRO certification on status of project area if Alienable and Disposable or Timberland Certificate of Compliance (CoC) on 25+5 meters easement and/or 15 meters road easement from centreline DOT endorsement (for new projects)
PENRO Boracay/ CENRO Boracay/DOT
24
12. click “Add point” enter corner 2 and so on until you have at least 4 corners * specify accurate geo coordinates per point indicated in the survey plan and land title (coordinates must be in a WGS 84 format) (degrees, minutes, seconds format)
10. At the end of the process, attach and upload all attachments as follows:
SYSTEM GENERATED FILES:
Project Description (downloadable)
Environmental Impact and Management Plan (fillable)
-Abandonment/Decomm issioning/Rehabilitation Information (fillable)
-Duly accomplished Project
Environmental Monitoring and Audit Prioritization Scheme (PEMAPS)
-Questionnaire (fillable)
-Project Components and Operation Information (fillable) -IEE Checklist Sworn Statement (auto generated file)-to be signed & notarized
-Duly notarized Accountability Statement of Proponent (auto generated file)-to be signed & notarized
25
TO BE PROVIDED BY PROPONENT:
-Geotagged photographs of
project site (taken for last 30
days)---- (GPS map
Camera/Camera Compass)
-Topographic Map of
Impact/affected areas (at least
1km from project boundaries)
----- (Google Earth)
-Certification from LGU on the Compatibility of proposed
project with existing land use plan (i.e. Zoning Certificate, Locational Clearance, etc.)
-Site Development Plan
and/or Vicinity Map signed by
registered professionals
Project/Plan Layout signed by
registered professionals
-Schematic Diagram of
Wastewater Treatment facility
Schematic Diagram of air
Pollution Control Facility
-Organizational Chart of in
charge on environmental
concerns
-Proof of Authority over the
project site (land title, lease
contract, deed of absolute
sale, etc.)
-Affidavit of No Complaint
(issued by proponent and
must be notarized)
Others: For Subdivisions and Buildings
4-storey and above, attach Geohazard
Identification Report (GIR)
26
If successful, a prompt will appear
indicating that the application had
been successfully submitted FOR
SCREENING.
Receives ECC application for Category B Projects submitted online and forwards to the assigned case handler.
1 working days Chief, EIA Section
Conducts substantive review of the ECC application to validate the project Category and completeness of requirements. If the requirements are not complete: The case handler prepares the Evaluation Report identifying the required lacking documents/information to be forwarded to the Section Chief for review and evaluation. If the project is classified as Category B and complete requirements are submitted: Returns the application to the proponent with attached Order of Payment.
6 working days Case Handler and
Chief, EIA Section
Print the order of payment form and pay at any LANDBANK Branch and attach the scanned copy of the ONCOLL PAYMENT SLIP.
Validates the bank receipt and prepares evaluation report and draft ECC to be forwarded to the Section Chief for preliminary review.
Php 5,070
7 working days Case Handler and
Chief, EIA Section
The Section Chief, conducts preliminary review of the evaluation report and draft ECC or denial letter prepared by the case handler and if documents are conforming, forwards the ECC application to the Division chief for final review; For incomplete documents, the Section Chief reviews the application and returns it to the case handler recommending to require the proponent to comply the lacking documents/information.
2 working days EIA Section Chief
27
The Division Chief conducts final review of the evaluation report and draft ECC or denial letter to be endorsed for approval by the Regional Director.
2 working days Division Chief
The Regional Director approves the CNC application or Denial Letter. The approved ECC is forwarded to the proponent for notarization
2 working days Regional Director
Download approved ECC using the proponent’s username and password.
Proponent
TOTAL Php
5,070 20 working days
28
SERVICE NAME: HAZARDOUS WASTE GENERATO REGISTRATION
Description of the Service: Highly Technical
Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION
Classification: Highly Technical
Type of Transaction: G2G — Government to Government,
G2B — Government to Business
Who May Avail: Owners of industrial, commercial & institutional facilities generating Hazardous Waste
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
23. Official Letter of Request
EMB REGIONAL OFFICE
24. Duly notarized affidavit attesting to the truth, accuracy and genuineness of all information, documents and records contained and attached in the application
25. Mass balance of manufacturing process
26. Description of existing waste management plan
27. Accomplished HW Generator Registration form (HWM Form A ver.2018)
28. Analysis of waste(s)
29. Other relevant information e.g. planned changes in production process or output, comparison with related operation
30. Copy of Environmental Compliance Certificate (ECC)/Certificate of Non-Coverage (CNC)
31. Copy of Valid Permit to Operate (if applicable)
32. Copy of Valid Discharge Permit (if applicable)
33. Pollution Control Officer accreditation certificate
34. Contingency and Emergency Plan
35. Photographs of the hazardous waste storage area
29
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING
TIME
PERSON RESPONSIBLE
Client visits the New
EMB Region VI
Building located at
FMS Compound,
Parola, Iloilo City,
Iloilo or the PEMU
Office at Bacolod
located at No. 1
Luzuriaga St., Brgy
13, Bacolod City,
Negros Occidental.
Review of documents
submitted based on the
checklist requirement
Return documents to
the client if the
documents are
incomplete
If complete prepare
billing statement
30 min Case handler
Prepare billing statement
Registration of Hazardous
Waste Generator
(AO No. 2016-28)
Reg.
Fee
Php 1,000.00
PD 1856
Php 10.00
Doc. Stamp
Php 30.00
Payment of which will be paid in the EMB Region VI
or PEMU Negros Office
30 min Case handler
Stamped received and affix date and record OR in the logbook
30 min Case handler
30
Conduct desk review or site validation if necessary, prepare and submit report and prepared draft survey and draft Certificate. Record document status for signature of unit head. Forward the document to the unit head for review and evaluation. *Duration is 13 working days from the date of review.
13 days Case handler
Conduct preliminary review of prepared evaluation report/survey and draft the Hazardous Waste Generator Registration Certificate if incomplete return to Case Handler, if complete affixed initial and endorsed to Chief, CPD for final review.
2 days
Chemical and Hazardous
Permitting Section Chief
Conduct final review of prepared evaluation report/survey and draft the Hazardous Waste Generator Registration Certificate, if incomplete return to Section Chief, if complete affixed initial and endorsed to Regional Director for approval.
2 days CPD Chief
Final decision for approval/denial of HWG RC
2 days Regional Director
31
SERVICE NAME: PERMIT TO TRANSPORT APPLICATION
For approved HWG RC, marked date of approval and encode in the data base and scanned copy of Certificate. For denial, case handler prepared denial letter stating the ground for denial
30 mins Database
Management Officer
Claim Hazardous Waste ID
Releases approved HWG RC/issue the denial letter
Records Section
32
Description of the Service: Highly Technical
Office or Division: EMB R6 —CLEARANCE AND PERMITING DIVISION
Classification: Highly Technical
Type of Transaction: G2G — Government to Government,
G2B — Government to Business
Who May Avail: Owners of industrial, commercial & institutional facilities generating Hazardous Waste
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
36. Hazardous Waste Generator Certificate
EMB REGIONAL OFFICE
37. Notarized Memorandum of Agreement/Affidavit of Undertaking/Service Agreement between HW Generator, TSD Facility and HW Transporter
38. Material Safety Data Sheet
39. Result of Laboratory Analysis
40. Transporter Registration Certificate
41. Transporter Management Plan
42. Schedule of Hauling/Transport of wastes
43. Route of Transport
44. TSD Registration Certificate
45. Permit to Operate of TSD
46. Discharge Permit of TSD
47. Environmental Compliance Certificate
48. (ECC) of TSD
33
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING
TIME
PERSON RESPONSIBLE
Client visits the New
EMB Region VI
Building located at
FMS Compound,
Parola, Iloilo City,
Iloilo or the PEMU
Office at Bacolod
located at No. 1
Luzuriaga St., Brgy
13, Bacolod City,
Negros Occidental.
Review of documents
submitted based on the
checklist requirement
Return documents to the
client if the documents
are incomplete
If complete prepare
billing statement
30 min Case handler
Prepare billing statement
Permit to
Transport
Php 1,000.00
per Hazardous
Waste
Category
PD 1856 Php 10.00
Doc. Stamp Php 30.00
30 min Case handler
Stamped received and affix date and record OR in the logbook
30 min Case handler
Payment of which will be
paid at EMB Regional VI
Office and PEMU
Negros Office
Permit to Transport
(AO No. 2016-28)
34
Conduct review/completeness of the documents submitted, prepare and submit draft Permit to Transport. Record document status for signature of unit head. Forward the document to the unit head for review and evaluation. *Duration is 13 working days from the date of review.
13 days Case handler
Conduct preliminary review/completeness of the documents submitted and draft Permit to Transport, if incomplete return to Case Handler, if compete affixed initial and endorsed to Chief, CPD for final review.
2 days
Chemical and Hazardous
Permitting Section Chief
Conduct preliminary review/completeness of the documents submitted and draft Permit to Transport, if incomplete return to Section Chief, if complete affixed initial and endorsed to Regional Director for approval.
2 days CPD Chief
Final decision for approval/denial of Permit to Transport
2 days Regional Director
35
For approved Permit to Transport, marked date of approval and encode date approved in the data base (log book) and scanned copy of Permit. For denial, case handler prepared denial letter stating the ground for denial
30 mins Database
Management Officer
Claim the Permit to Transport
Records Section
36
SERVICE NAME: CERTIFICATION FOR ENVIRONMENTAL
MANAGEMENT AND COMMUNITY RELATIONS RECORD
(CEMCRR) – WITH VALID MMT / INSPECTION REPORT
Description of Service: This Certificate is issued to permittee of mining
projects as pre-requisite for the issuance of CEMCRR from Mines and
Geosciences Bureau. This serves as their proof of no existing/unsettled
violation/s to Environmental Compliance Certificate issued by EMB.
Office or Division: EMB Regional Office 6 – Environmental Monitoring and Enforcement Division (EMED)
Classification: Simple
Type of Transaction: G2G – Government to Government
Who May Avail: Mining Projects Operators
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. CEMCRR Request EMB 6 Office, to be filled up by applicant
2. Order of Fine (if with unsettled violation) From Legal Section
3. Official Receipt (if with fines) From Cashier’s Office
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1.Fill-up and submit CEMCRR Request.
***make sure to secure Order of Payment that will be issued
Screening of request if data needed is complete. Prepares Billing Statement
None 10 minutes Screening Officer
Preparation of Order of Payment
None 10 minutes Accounting Clerk
2.Payment of CEMCRR Fee
Issuance of Official Receipt 200.00 10 minutes Cashier
3.Submit proof of payment to Records Section
Accepts Request and copy of OR
None 10 minutes Records
3.1 Routing to Monitoring Section
None 4 hours Records
3.2 Evaluate case history
of the project. None 1 hour
EMED Personnel In-Charge
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3.3 Prepares CEMCRR None 20 minutes EMED Personnel In-
Charge
3.4 Recommends approval None 10 minutes EMED Chief
3.5 Approves CEMCRR None 1 day Regional Director
4. Claims CEMCRR Release CEMCRR with attached inspection report
None 10 minutes Records
4.1 Files CEMCRR for Office file
None 10 minutes Records
TOTAL: 200.00 1 day, 6hrs. &
30mins.
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SERVICE NAME: CERTIFICATION FOR ENVIRONMENTAL MANAGEMENT AND COMMUNITY RELATIONS RECORD (CEMCRR) – WITHOUT VALID MMT / INSPECTION REPORT (NO ON-SITE INSPECTION CONDUCTED WITHIN 6 MONTHS PRIOR REQUEST FOR
CEMCRR) Description of Service: This Certificate is issued to permittee of mining projects as pre-requisite for the issuance of CEMCRR from Mines and Geosciences Bureau. This serves as their proof of no existing/unsettled violation/s to Environmental Compliance Certificate issued by EMB.
Office or Division: EMB Regional Office 6 – Environmental Monitoring and Enforcement Division (EMED)
Classification: Complex
Type of Transaction: G2G – Government to Government
Who May Avail: Mining Projects Operators
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. CEMCRR Request EMB 6 Office, to be filled up by applicant
2. Order of Fine (if with unsettled violation) From Legal Section
3. Official Receipt (if with fines) From Cashier’s Office
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1.Fill-up and submit CEMCRR Request.
***make sure to secure Order of Payment that will be issued
Screening of request if data needed is complete. Prepares Billing Statement
None 10 minutes Screening Officer
Preparation of Order of Payment
None 10 minutes Accounting Clerk
2.Payment of CEMCRR Fee
Issuance of Official Receipt 200.00 10 minutes Cashier
3.Submit proof of payment (CEMCRR fee) to Records Section
Accepts Request, copy of OR and other necessary docs (eg. Order of Fine, OR as proof of payment of fine/s)
None 10 minutes Records
3.1 Routing to Monitoring Section
None 4 hours Records
3.2 Evaluate case history of the project.
None 1 hour EMED Personnel In-
Charge
3.3 Route CEMCRR request to assigned inspector based on location of project
None 30 minutes EMED Personnel In-
Charge
39
3.4 Conducts on-site inspection and submit report
None 5 days Inspector
3.5 Receives inspection report; encode in database of reports and CEMCRR tracker; prepares CEMCRR
None 30 minutes EMED Personnel In-
Charge
3.4 Recommends approval None 10 minutes EMED Chief
3.5 Approves CEMCRR None 1 day Regional Director
4. Claims CEMCRR Release CEMCRR with attached inspection report
None 10 minutes Records
4.1 Files CEMCRR for Office file
None 10 minutes Records
TOTAL: 200.00 6 days, 7hrs. &
10mins.
40
Regional Offices
Internal Services
41
SEVICE NAME: REQUESTS FOR DOCUMENTS AND CLEARANCES
Description of the Service
Office or Division: FINANCE AND ADMIN DIVISION
Classification: Simple
Type of Transaction: Government to Citizen; Government to Government
Who May Avail: EMB Personnel; Other Requesting Government Agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requests Form To be secured at HRM Unit
Properly filled-up Request Form To be prepared by EMB personnel; Requesting government agencies
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME PERSON
RESPONSIBLE
Submit filled-up Requests Form
-Receive and Review the
completeness of the Request
Form
-Record and assign control number in the log sheet and request form
None
1 day
HRMO/ HRM Unit Staff
Prepare requested documents:
None HRMO
Certified copy of requested
documents
Prepare Certifications;
Clearances and other
requested documents None HRMO
Forward to Chief Admin for
initial None
1 day
HRM staff
Initial Requested Documents None Chief Admin
Forward to Chief Finance and
Admin Division for signature None Admin Staff
Approve/ Sign requested
documents None Chief FAD
Record and forward to HRM
Unit None
Admin Staff
Receive requested documents
Record and Release to
concerned personnel None HRM Unit
TOTAL: 2 days
42
SERIVE NAME: RELEASE OF INDIVIDUAL DEVELOPMENT PLAN
Description of service: The Individual Development Plan Form documents identified
learning and development needs of an employee and the intervention needed to address
gaps.
Office or Division: Finance and Administrative Division
Classification: Simple
Type of Transaction: G2G – Government to Government
Who May Avail: EMB Region 6 Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form Human Resource Management Unit
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Employee fills up the request form
HRMU provides request from
N/A 1 minute EMB Employee
Employee returns filled-up request form
HRMU Staff logs request form and forwards to Learning and Development
N/A 1 minute HRMU Staff
Learning and Development retrieves Individual Development Plan of concerned employee
N/A 1 minute Learning and
Development Staff
Learning and Development photocopies Individual Development Plan and forwards to concerned employee
N/A 1 minute Learning and
Development Staff
TOTAL: N/A 4 minutes
43
SERVICE NAME: PREPARATION OF ANNUAL PROCUREMENT PLAN
Description of the Service
Office or Division: FINANCE AND ADMIN DIVISION
Classification: Simple
Type of Transaction: Government to Citizen
Who May Avail: EMB Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PPMP Form and Tracking Form To be secured at Procurement Unit
Prepare the Project Procurement Management Plan
(PPMP) with attached Tracking Form
To be prepared by EMB personnel
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Submit PPMP with complete details as to quantity and specification to the Procurement Unit
- Check the PPMP as to
quantity specification and
consolidate all PPMPs.
- Assign whether it’s for
Public Bidding, Small Value
Procurement, Shopping or
any mode of Procurement.
- Submit PPMP to Budget
Unit for Allocation.
None
4 days
Procurement Staff (BAC Secretariat)
- Review if PPMP is within
the proposed budget.
- Allocate funds based on the
General Appropriations Act
(GAA).
- Endorse to BAC Secretariat.
None 3 days Budget Staff
- Consolidate all PPMPs into
APP.
- Prepare a
timeline/schedule of
procurement activities.
- Prepare transmittal to
concerned agencies.
- Submit the APP to Chief,
Admin Section & Chief, FAD
for review and recommend.
None 3 days Procurement Staff (BAC Secretariat)
44
- Review, recommend and
sign the consolidated PPMP
and APP.
- Review, recommend and
initial the transmittal
- Submit the PPMP and APP
to Regional Director for
approval.
None 1 day Administrative
Section and Chief, FAD
- Approve and sign the
consolidated APP and
transmittal.
- Return the documents to
BAC Secretariat for
submission to concerned
agencies.
None 1 day Regional Director
- Submit approved APP to
concerned agencies through
the Records Section in
accordance to the Records
Management Procedure.
- Submit approved PPMP to
the concerned Offices for
preparation of PR and a copy
for attachment.
Note:
Submit the APP to DB
(Procurement Service) not
later than Nov 30 of every
year and to Government
Procurement and Policy
Board (GPPB) on or before
end of January/ or in
accordance with the future
issuance of DBM and GPPB
- Request posting of APP on
the Regional Website (ORD-
MIS) in accordance to the
Website Administration
Procedure.
None 2 days Procurement Staff (BAC Secretariat)
TOTAL: 14 days
45
SERVICE NAME: CHECK OR GENERATED CHECK DETAILS RELEASING OVER
THE COUNTER
Description of the service: Issuance of payment thru Check or Generated Check Details
to payees or concerned agencies in exchange for receipt to be attached to Disbursement
Journal
Office or Division: Finance and Administrative Division - Cashier
Classification: Simple
Type of Transaction: G2G – Government to Government, G2B – Government to Business, and/or G2C – Government to Citizen
Who May Avail: Payees or Concerned Agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official Receipt or Acknowledgement Receipt Payees or Concerned Agencies
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Proceed to cashier Presents paid Disbursement Voucher
N/A 1 min Cashier / Cashiering
Staff
Prepares and issues Official Receipt / acknowledgement receipt
Issues Check or Generated Check Details with attached BIR form 2306/2307 if applicable in exchange of the Official Receipt / acknowledgement receipt
N/A 2 min Cashier / Cashiering
Staff
Signs the Check Releasing Logsheet and Box E of the DV
Make the payee signs the Check Releasing Logsheet and Box E of the DV
N/A 30 sec Cashier / Cashiering
Staff
TOTAL: N/A 3 mins & 30 secs
46
SERICE NAME: DELIVERY OF CHECK OR GENERATED CHECK DETAILS
Description of the service: Delivery of payment thru Check or Generated Check Details
to payees or concerned agencies in exchange for receipt to be attached to Disbursement
Journal
Office or Division: Finance and Administrative Division - Cashier
Classification: Simple
Type of Transaction: G2G – Government to Government, G2B – Government to Business, and/or G2C – Government to Citizen
Who May Avail: Payees or Concerned Agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Official Receipt or Acknowledgement Receipt Payees or Concerned Agencies
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Communicates with the payees for the availability of check or payment made online
N/A 1 min Cashier /
Cashiering Staff
For check payment: scans and sends any proof of account where to deposit check
prepares and deposit check to the account sent by payees
N/A 2 days Cashier /
Cashiering Staff
Scans and send payees proof of payment; generated check details for online payment and deposit slips for check payment together with the BIR form 2306/2307
N/A 1 min Cashier /
Cashiering Staff
Prepares and mails Official Receipt
Communicates receipt of OR N/A 1 min Cashier /
Cashiering Staff
TOTAL: N/A 2 days & 3 mins
47
SERVICE NAME: PAYMENT OF CHECK OR GENERATED CHECK DETAILS
OUTSIDE REGION VI
Description of the service: Issuance of payment thru Check or Generated Check Details
to payees or concerned agencies outside Region VI in exchange for receipt to be
attached to Disbursement Journal
Office or Division: Finance and Administrative Division - Cashier
Classification: Simple
Type of Transaction: G2G – Government to Government, G2B – Government to Business, and/or G2C – Government to Citizen
Who May Avail: Payees or Concerned Agencies
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Official Receipt or Acknowledgement Receipt Payees or Concerned Agencies
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME PERSON
RESPONSIBLE
Prepares and issues Official Receipt / acknowledgement receipt
Delivers Check or Generated Check Details with attached form 2306/2307 and other attachments if applicable in exchange of the Official Receipt / Acknowledgement Receipt
N/A 2 min Cashier / Cashiering
Staff
TOTAL: N/A 2 mins
SERICE NAME: PROCESSING OF COLLECTIONS
48
Description of the service: Receipt of Payments and Issuance of Official Receipts to
Clients
Office or Division: Finance and Administrative Division – Collecting Unit
Classification: Simple
Type of Transaction: G2G – Government to Government, G2B – Government to Business, and/or G2C – Government to Citizen
Who May Avail: Client
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Billing Statement Technical Personnel
Order of Payment Accounting Staff
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Ensures Billing Statement from concerned Technical Personnel and Order of Payment from Accounting Staff
Examine Order of
Payment & Billing
Statement
1 minute Collecting Officer
Payment of Cash/Check Receive cash/check and
issue Official Receipt
Based on Order of Payment
4 minutes Collecting Officer
TOTAL 5 minutes
49
SERVICE NAME: DISPOSAL OF UNSERVICEABLE EQUIPMENT AND OTHER
PROPERTY THRU PUBLIC BIDDING/PUBLIC AUCTION
Office or Division: Finance and Administrative Division -Property Unit
Classification: Complex
Type of Transaction: G2G – Government to Government, G2B – Government to Business, and/or G2C – Government to Citizen
Who May Avail: Payees or Concerned Agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Property Transfer Report (PTR) signed by the end-user Finance and Admin Division-Property Unit
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSIN
G TIME PERSON
RESPONSIBLE
EMB R6 and PEMU offices staff identifies unserviceable equipment, obsolete and no longer needed property and returns to the Property Unit for condemnation.
1) Receives the equipment/property and prepares Property Return Slip (PTR) for signature of End-user and Property Officer. 2 ) Prepares the IIRUP for equipment and/or Waste Material Report (WMR) for spare parts. 3) Take picture of property in 2 position. 4)Cancel the Property Acknowledgement Receipt (PAR) or Inventory Custodian Slip (ICS) from the Accountable Officer
N/A 2 days Property
Custodian/Staff
Reviews, evaluates and signs IIRUP and or WMR and forward to the Regional Director for approval
N/A 1 day Property
Custodian/Staff
Prepares letter request for approval of RD for the schedule of Inspection by the Property Inspector and COA Auditor or his representative and provide copy of approved IIRUP and pictures for their reference.
N/A 1 day Property
Custodian/Staff
Provide copy of IIRUP and Report of Inspection to the Disposal Committee for their appropriate action. Attached IIRUP, WMR, Pictures and Report of Inspection with recommendation.
N/A 30 min. Property
Custodian/Staff
50
Retain documented information (IIRUP, WMR, Pictures and Report of Inspection)
N/A 10 min. Property
Custodian/Staff
Once the BAC for Disposal has awarded the highest and responsive bid for the sale thru public bidding/auction, secure copy of Award and Official Receipt then release unserviceable equipment or property to the winning bidder.
4 hrs. Property
Custodian/Staff
Submit photocopies of disposal documents with official receipt to COA Office and Accounting Section for dropping of the property from the book of accounts
30 min. Property
Custodian/Staff
Retain complete documented information for file and delete disposed equipment from the Report of PPE.
10 min. Property
Custodian/Staff
TOTAL: 4 days, 5 hrs
and 20 min.
51
VI. FEEDBACK AND COMPLAINTS
FEEDBACK AND COMPLAINTS MECHANISM
How to send a feedback? Clients are free to fill-up the Feedback Form available near the PACD area by checking the appropriate box and drop at our designated Client Feedback Box
How feedback is processed? Feedbacks are evaluated to monitor client satisfaction, recorded/logged in the feedback monitoring log sheet, and monthly report to be submitted (Client Satisfaction Report) to the Regional Director
How to file complaints? Complaints for violations of this Citizen’s Charter shall be filed with and acted upon in accordance with the following:
• For violations committed by employees from the Regional Offices who are occupying positions of the Division Chief or higher (SG24 and above), complaints shall be filed with and acted upon by the Office of the DENR Secretary through: Office of the Director Human Resource Development Service DENR, Visayas Avenue, Diliman,1100 Quezon City, Telephone No. (02) 9277096
• For violations committed by the rank and file employees (SG 23 and below),complaints shall be acted upon by: Office of the Regional Director Environmental Management Bureau, R-6 Telephone No. (033)3366989 or email at [email protected]
• In any event you may also contact the Office of the Ombudsman and the Civil Service Commission respectively, at the following address:
Office of the Ombudsman for Visayas CAP Building, General Luna Street Iloilo City Telephone No. (033)5095644 Civil Service Commission Regional Office No. 17 Street, Mandurriao, Iloilo City Telephone No. (033)3212668
52
How complaints are processed? Complaints filed with the Office of the Regional Director shall forward to the Chief, Legal Section to determine probable cause of whether the complaint is meritorious or not. The erring personnel shall be required to submit a written answer to the complaint. If found to be meritorious, the Chief, Legal Section shall make recommendation to decide the complaint or forward the same to the Central Office for appropriate action, then inform the complainant of the actions taken.
Contact Information of the Anti-Red Tape Authority (ARTA), the Presidential Complaints Center (PCC) and the Contact Center ng Bayan (CCB):
ARTA: [email protected] 1-ARTA (2782) PCC: 8888 CCB: 0908-881-6565 (SMS)
53
VII. LIST OF OFFICES
Office Address Contact Information
EMB Regional Office 6 DENR Compound, Parola,Iloilo City
(033)3366989/(033)3308401 [email protected]
PEMU Negros Occidental Luzuriaga Street, Bgy. 13, Bacolod City, Negros Occidental
(034) 7044389 [email protected]
PEMU Capiz DENR-Penro Bgy. Lanot, Roxas City
(036) 6216069
PEMU Antique San Jose, Antique
BEMU Boracay Sitio Hagdan, Yapak, Malay, Aklan