Our Sustainable Development Strategy“ECO FUTURE”

ENVIRONMENT SOCIAL ECONOMIC

eco.lyreco.com Y reou’ our number One !

2 Our Sustainable Development Strategy “ECO FUTURE”

For Lyreco, this means we have to provide the best sustainable services and products in terms of workplace supplies.

This is Lyreco’s promise to contribute to a sustainable future through economic develop-ment, social responsibility and environmental protection.

To us, this also means working together with all our stakeholders (e.g. employees, customers, suppliers) to meet the needs of today’s society, and the needs of future generations.

OUR VISION“To be the Reference for sustainable Workplace Supplies Solutions”

To support this vision for the coming years, Lyreco has defined

a mid term strategy named

“ECO FUTURE”

3Our Sustainable Development Strategy “ECO FUTURE”

Articles written by our suppliers -

Our common vision and guiding principles will serve our businesses wherever we operate, as Lyreco believes sustainable development is the only way to go forward and do business.

For more information about the Lyreco Sustainable Development Strategy, please contact:

Nasser Kahil - Group Quality Security & Sustainability Director

nasser.kahil@lyreco.comeco.lyreco.com

OUR GUIDING PRINCIPLES Our strategy is built on 3 guiding principles:

Economic Success

To build lasting customer relationships by providing practical and efficient solutions to their sustai-nability challenges and goals.

Environmental Protection

To reduce the ecological footprint of our activities, and help our customers and suppliers to do the same.

Social Responsibility

To reinforce our long term relationship with stakeholders focusing on Human relationships and Development.

4 Our Sustainable Development Strategy “ECO FUTURE”

OUR COmmITmENTS

Our Commitments as part of “Eco Future”With a continuous improvement approach, our commitments for the coming years are as follows:

VALUES

CODE

OF

ETHICS

Our Guiding Principles (3)“Eco Future”

Our Commitments (10)

Our Objectives

OUR VISION

Environmental protection• Develop and strengthen our environmentally preferable products and services.

• Reduce Greenhouse Gas Emissions coming from our activities.

• Prevente and manage waste.

Social responsibility• Ensure a safe and healthy working environment for all our employees.

• Contribute to the personal development of each individual employed in Lyreco.

• Actively and specifically focus on the development of the best talents.

• Promote education of children in developing countries.

Economic success• Establish customer partnerships on sustainability.

• Work with our suppliers through a Sustainability Programme and Assessment.

• Develop sustainable innovations in products, services and business models.

5Our Sustainable Development Strategy “ECO FUTURE”

OUR ObjECTIVES FOR ThEENVIRONmENTaL PROTECTION

Our Sustainability Objectives as part of “Eco Future”

Actions and Objectives

Lyreco offers customers a portfolio of solutions to help them reduce their impact on the environment e.g. On Line Eco-Order features, Logistics Calculator, Paper Calculator.

Setting up of our “Green Products Scoring Methodology” to enhance the sustainability level of our product ranges.

Enhance the environmental sustainability attributes of new products.

Increase the Lyreco branded products having an international eco-label (e.g. EU Flower, FSC).

Promote the development of clean-energy vehicles for all our internal fleets (e.g. Delivery, Long Distances, Sales Forces, Senior Management).

Promote initiatives to improve traffic flow using a variety of networking technologies.

Review our delivery rules to reduce delivery CO2 emissions (e.g. in terms of freight charges, delivery delay).

Roll-out “fuel efficiency practices” (e.g. eco-driving, selection of greener cars and vans) with targeted reductions in fuel consumption, greenhouse gas emissions and road distance (e.g. the rule is to have field sales professionals living within the territory in which they work).

Increase the % of trading done electronically. Reduce provision of paper documentation and consumption thanks to e-invoicing, sales force mobility, electronic format for the brochures.

Promote “Green Building” technologies and standards during construction and renovation works.

Include training on sustainable procurement for all involved in non-core purchasing.

Reduce packaging and wrapping material usage by keeping packaging to a minimum and increasing the use of returnable containers.

Prevent waste at the source, reuse waste internally, and enhance recycling efforts.

Develop and strengthen our environmentally preferable products and services.

Commitment

Reduce Greenhouse Gas (GHG) Emissions coming from our activities.

Prevente and manage waste.

6 Our Sustainable Development Strategy “ECO FUTURE”

OUR ObjECTIVES FOR ThE SOCIaL RESPONSIbILITy

Our Sustainability Objectives as part of “Eco Future”

Actions and Objectives

Have constant focus through internal audits and surveys to ensure all employees are safe both physically and psychologically.

Ensure a safe and healthy working environment for all our employees.

Commitment

Lyreco will ensure a thorough induction and job training for all new employees joining the company and facilitate monthly and annual meetings between all individual employees and their manager to ensure focus on personal development.

The objective is to have all employees properly trained to do their job and constantly identify specific needs for relevant training or career moves to promote and ensure equal opportunities for all.

Contribute to the personal development of each individual employed in Lyreco.

Lyreco will focus on a structured and determined succession planning and facilitate high level training sessions for identi-fied top talents.

This will ensure a strong and high quality management in the future.

The objective is to run every year the Lyreco University and Lyreco Campus programmes for our best talents.

Actively and specifically focus on the develop-ment of the best talents.

Facilitate an internal process to collect more money for projects supporting the education of children in under deve-loped countries. This will imply a higher number of children getting access to the Lyreco For Education programme.

The objective is to increase the target for collection every year to ensure a growing support to these projects.

Promote educa-tion of children in developing countries.

7Our Sustainable Development Strategy “ECO FUTURE”

OUR ObjECTIVES FOR ThE ECONOmIC SUCCESS

Our Sustainability Objectives as part of “Eco Future”

Actions and Objectives

By working together with our customers and piloting new programmes, Lyreco is viewed as the reference to help custo-mers to solidify their environmental commitment.

Establish custo-mer partnerships on sustainability.

Commitment

By sharing our knowledge of procurement behaviours and impacts, Lyreco is viewed as the reference so that customers make smarter choices.

Have effective Sustainable Credentials in the Supplier Performance / Assessment Programme.

Work with our suppliers through a Sustainability Programme and Assessment.

The “Lyreco Purchasing Policies” (for internal consumption and reselling) include Sustainable Development credentials.

Lyreco Suppliers establish programmes that are consistent with the “Lyreco Purchasing Policies” & “Code of Ethics”.

Lyreco will not deal with suppliers who are not on our wave-length or committed to improve.

Sourcing staff with responsibility for supplier relationships receive training / on all aspects of supply chain sustainability.

Enhancement of our “Socially Responsible Procurement Policy” by:

• Including in our “Supplier Auditing Schedule” the factories producing Lyreco products in the countries with less government oversight and that are not directly imported by Lyreco.

• Strengthening our “Auditing Methodology” by joining an International Social Auditing Code of Conduct and Guidelines.

• Including Environmental aspects in the factory audits (it will be done step by step as new requirements will be added every year).

Our innovation team proposes new “sustainable oriented” solutions.

Develop sustai-nable innovations in products, services and business models.

8 Our Sustainable Development Strategy “ECO FUTURE”

OUR SUSTaINabLE DEVELOPmENT baROmETER

In order to follow the progressing of our Sustainable Development strategy, and in additional to more operational indicators, Lyreco has defined 9 Key Performance Indicators aiming to be the “Eco Future Barometer”. Targets in precise figures are given for these corporate indicators.

Goal

CO2 Emissions coming from our activities decrease by 20% from a 2010 base year.

CO2 Emissions

Environmental Protection KPI

25% of the Sales (common range products) to be made with “green products”.

Sales of “green products”

90% of the Waste coming from our activities is recycled.Recycled Waste

Goal

The number of lost working days due to illness or on the job

accidents is decreased by 10% based on the 2011 figures.Lost working day

Social Responsibility KPI

90% of all employees responding to the bi-annual Internal Opinion Barometer will answer positively when asked how they feel about their working conditions.

Working Conditions

90% of all employees responding to the bi-annual Internal Opinion Barometer will answer positively when asked if they consider that they are properly trained to do their job.

Training Level

Goal

100% of the factories producing Lyreco products in the developing countries are audited on Social and Environmental aspects.

Supplier Audits

Economic Success KPI

Supplier Performance Improvement Programme average mark in-

creases by 10%/year.Supplier Performance Improvement

Programme

The internal collection target for the “Lyreco for Education” charity

programme is increased by 10% every year.Charity Contribution

We want to share our vision with all of our people to make

it happen

9Our Sustainable Development Strategy “ECO FUTURE”

Lyreco’s Group Board members and Managing Directors undertake to enforce the guiding principles, commitment and objectives within our Sustainable Development Strategy.

Stéphane BOSSUTEurope/Canada Managing Director

Alain DELVIGNEGroup Finance Director

Pierre-Paul JUNGOGroup Logistics & QSS Director

Steve LAWCEO Lyreco

Gregory LIENARDAsia/Pacific Managing Director

John WATSONGroup Marketing Director

Philippe WEBERGroup Information Systems Director

Morten WIILGroup Human Resources Director

We are joining our efforts to promote these commitments.

We want to share our vision with all of our people to make

it happen

“”

10 Our Sustainable Development Strategy “ECO FUTURE” - Articles written by our suppliers.

Consumer expectations, regardless of the geographic zone, follow the same trends in favor of “responsible” products. BIC’s res-ponse is comprised of two key points: deve-loping a supply of responsible products that everyone can afford, and offering information on their environmental and social qualities in order to help consumers choose products that meet their expectations.

BIC was the first manufacturer of writing instruments to earn the NF Environnement certification, granted by AFNOR, France’s official ecological label. BIC now offers a full range of NF Environnement ballpoint pens, graphite pencils, mechanical pen-cils and coloring products.. They include the BIC® Cristal™ pen sold in boxes of 50 and the BIC® 4 Couleurs™ bal-lpoint pen, both historical products for the Group., but also the BIC® Atlantis ball pen, the BIC® Ecolutions™ Evo-

lution™ pencil, the BIC® Matic mechanical pencil. To earn this distinction, the products must optimize both performance in use and environmental performance. In the case of these BIC® products, the main criteria nee-ded to receive the ecolabel are: limited quan-tities of raw materials or the use of recycled materials, a long performance life and the strength of the pencil leads.

The use of products bearing the NF Environ-nement mark helps reduce environmental impact and develop eco-responsible consu-mer behaviour. It is considered by the Euro-pean Authorities as a tool for consumers and buyers to eco-purchase.

BIC also proposes a complete range of products made of recycled material: BIC® Ecolutions™ : ball pens, gel pens, graphite pencils, mechanical pencils and correction products.

WE WORK CLOSELy WITh OUR SUPPLIERS…

… through a sustainability programme and assessment. Bic, Exacompta and Tesa give us some concrete examples of what we expect from our suppliers.

BIC - Promoting responsible consumption at the consumer level

When it comes to demonstrating a credible and concrete commitment to environmental protection, Exacompta is an industry leader. Part of the wider Exacompta-Clairefontaine group, Exacompta has followed a sustainable development policy for more than 50 years – a policy that has directly influenced the de-sign and evolution of its product ranges.

Now, at a time when increasing numbers of companies and organisations – particularly those within the Public Sector, and large cor-porate organisations – must abide by internal guidelines and policies around reducing their carbon footprint, Exacompta continues to offer a comprehensive selection of eco-frien-dly office products that not only meet those environmental obligations, but also deliver premium quality and functional design com-bined with excellent value for money.

There is a popular misconception that a re-cycled product means customers having to settle for a lower quality product, or an expen-sive one, but neither is the case. Exacompta

EXACOMPTA - A concrete commitment to environmental protection.

• • •

11Our Sustainable Development Strategy “ECO FUTURE” - Articles written by our suppliers

tesa - Sustainability is more than just a marketing idea for tesa®.

prides itself on offering an exceptionally high level of quality and functionality and its pro-duct guarantees reflect that, for example the Forever Desk Top Accessories range offers a full 5 year guarantee.

Similarly, Exacompta’s various ranges are all expertly designed to be both aesthetically pleasing yet professionally stylish, and what is more, each product is priced to offer a realistic equivalent to the cost of a standard non-recycled product, ensuring that there are no drawbacks, only advantages, in choosing to buy ‘green’.

Furthermore, all of Exacompta’s products have been designed and manufactured in keeping with the philosophy of sustainable development and have been independently certified accordingly. Indeed this is an impor-tant point: Exacompta’s products are not self-certified, but rather assessed and certified by recognised, credible external organisations – such as the Programme for the Endorse-ment of Forest Certification (PEFC), the Fo-rest Stewardship Council (FSC) and the Blue Angel – that can provide consumers with real assurance that these products are what they claim to be.

• • •

Due to new innovations tesa sets regularly new bench marks in the market. Sustaina-bility is more than just a marketing idea for tesa®.

tesa® has developed a program to supervise production, supply chain and products to pursue the companies environmental targets.

tesa® is member of several institutions in order to support sustainability:

Hence, even tesa suppliers are required to comply certain principles. Key elements of this approach are re-useable material & pro-ducts, refillable products, recycled materials non toxic raw materials & moreover resource friendly production. Deriving by this elements tesa® has obliged themselves to further sus-tainable goals in 2012 which are:

-15% solvent use, -10% energy consump-tion, -5% waste, - 10% CO2. This is a longs-tanding commitment to put sustainability into practice.

tesa® is the only adhesive brand which is in the position to offer green sustainable pro-ducts in each different adhesive product ca-tegory. Nearly all these high quality products are Made in Germany.

The Support of SustainableDevelopment Strategy of Lyreco

tesa supports the efforts of Lyreco to meet the needs of this target group. Among others tesa prepares attractive bundles which ensure an additional benefit to Lyreco customers. There are several interesting value packs of tesa ecoLogo® products which are offered by Lyreco – presented in the catalogues as well as in the OLO shop.

There is no doubt that tesa still has more to add to its ranges in the future, and will conti-nue to be one of the forerunners of sustaina-bility. The company is continuously working on the enlargement of the ecologo® range, so watch this space for even more additions soon.

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