ENTRY LEVEL CERTIFICATE - WJEC · Web viewF Write down FOUR personal qualities which you think the employer would be looking for in a candidate he/she would be interviewing. (i) _____

ENTRY LEVEL CERTIFICATE

IN

BUSINESS STUDIES

COURSEWORK

UNIT 5WORKING IN BUSINESS

Why do businesses need people?

Entry Level Certificate Business Studies - Unit 5

1

WHY DO BUSINESSES NEED PEOPLE? Activity 1

Businesses need people for many different types of jobs.

A Using arrows, match the job titles in the first column to each of the descriptions in the second column.

Job Title What Do They Do?

Shop assistant Helps to supervise staff and make decisions.

Accountant Helps to keep the work environment clean and tidy.

Manager Helps to sell products to customers.

Factory Worker Helps to transport goods.

Lorry Driver Helps to make goods.

Cleaner Looks after the accounts of a business.

Personnel Manager Helps to recruit staff and keep personnel records.

B Add THREE more people to this list and describe what they do for business in the columns below.

Job Title What Do They Do?


2

Where do businesses find the right people?


3

WHERE DO BUSINESSES FIND THE RIGHT PEOPLE? Activity 2

A Below are listed two ways that businesses may go about finding staff.

Add FIVE more ways to this list.

(i) Newspapers

(ii) Employment agencies

(iii) ________________________________________________

(iv) ________________________________________________

(v) ________________________________________________

(vi) ________________________________________________

(vii) ________________________________________________

Many factors will affect where a business looks for staff.

B Suggest THREE ways a small local company might go about finding factory workers.

(i) ________________________________________________

(ii) ________________________________________________

(iii) ________________________________________________


4

Activity 2 WHERE DO BUSINESSES FIND THE RIGHT PEOPLE?

C Suggest TWO ways a large national company might find a manager to take over a new plant.

(i) ________________________________________________

(ii) ________________________________________________

D Look at the job advertisements below and on the next two pages, then select 10 and complete the database planning sheet on page 8.


5

WHERE DO BUSINESSES FIND THE RIGHT PEOPLE? Activity 2


6

Activity 2 WHERE DO BUSINESSES FIND THE RIGHT PEOPLE?


7

WHERE DO BUSINESS FIND THE RIGHT PEOPLE? Activity 2

DATABASE PLANNING SHEET

Job Company Town Experience(Yes or No)

Using your planning sheet, create the database.

E Query the database and print out your findings for each of the following:

(i) Sort jobs according to town.

(ii) Search to find which jobs require experience.


8

How are people selected for a job?


9

HOW ARE PEOPLE SELECTED FOR A JOB? Activity 3

A You saw the advertisement below in the Job Centre. Read it and word process a letter of application for the post.

BUFFALO FASHIONSSchool Leaver

Required for position of

Sales Assistant

Training will be given

35 hours per week Pay £3 per hour

Apply to: Personnel ManagerBuffalo FashionsHigh StreetMAINTOWN

On the next page is an example of how to design your letter of application for the above job.


10

Activity 3 HOW ARE PEOPLE SELECTED FOR A JOB?

LAYOUT OF BUSINESS LETTERAPPLYING FOR A JOB

YOUR ADDRESS

DATE

FIRM'S ADDRESS

Dear Sir/Madam

SALES ASSISTANT

I would like to apply for the job advertised in ___________________ job centre.

I am _____ years of age and at present attend _________________ school.

I am sitting examinations in the following subjects - _________________

_________________ ___________________ ________________ etc.

My hobbies and interests are ______________, ____________ and ______________.

I have attended work experience at _______________ for __________.

I am able to attend interview at any time.

Yours faithfully

Sign

Print your name


11


B You feel it would be a good idea to include a CV about yourself with this letter. Word process a curriculum vitae including your personal details – use the example below to help you design it.

CURRICULUM VITAE

NAME Janet Smith

ADDRESS 5 East Road, Maintown

DATE OF BIRTH 16.4.82

SEX Female

PLACE OF BIRTH Avonstown

EDUCATION West Street Comprehensive School, Maintown

GCSE/Entry Level/OTHER QUALIFICATIONS

GCSE English, Art and Design

ENTRY LEVEL Business Studies, Mathematics

OTHER Word Processing Stage 1

INTERESTS Reading and Music

WORK EXPERIENCE Part-time shop assistant at local newsagents – weekends


12


Very often a firm you apply to for a job will require a reference. This tells them about the type of person you are and whether you are suitable for the job. If you are still in school you could ask your teacher for a reference or someone who is respected in the community.

C Write down the names and addresses of TWO people who you could ask to give you a reference.

(i) ___________________________________________________

___________________________________________________

___________________________________________________

___________________________________________________

(ii) ___________________________________________________

___________________________________________________

___________________________________________________

___________________________________________________


13


D In reply to your letter you have been sent an application form to fill in by Buffalo Fashions. It is set out below, please complete it with your details.

BUFFALO FASHIONS: APPLICATION FORM

POSITION APPLYING FOR __________________________________

SURNAME ________________________________________________

FIRST NAME(S) ___________________________________________

DATE OF BIRTH ___________________________________________

ADDRESS ________________________________________________

_________________________________________________________

SECONDARY SCHOOLS ATTENDED __________________________

QUALIFICATIONS TO BE TAKEN _____________________________

HOBBIES/INTERESTS ______________________________________

_________________________________________________________

_________________________________________________________

REFERENCE (GIVE THE NAME AND ADDRESS OF ONE PERSON WHO WILL WRITE YOU A REFERENCE)

_________________________________________________________

_________________________________________________________

Signature: _____________________________ Date: ____________


14


Buffalo Fashions had fifty applications for the job. They cannot interview them all so they have drawn up a short list from the best applicants. You have been successful in obtaining an interview.

E You are going for the interview. Write down FOUR ways in which you should prepare yourself for this interview.

(i) ________________________

(ii) ________________________

(iii) ________________________

(iv) ________________________

F Write down FOUR personal qualities which you think the employer would be looking for in a candidate he/she would be interviewing.

(i) ________________________

(ii) ________________________

(iii) ________________________

(iv) ________________________


15


G Explain how you could create a good impression at the interview. For example, say "good morning" to the person interviewing you.

Think of TWO more examples of good interview behaviour.

(i) ________________________________________________

(ii) ________________________________________________

H When you go to an interview, you must always be prepared to answer questions like "Why do you want the job?".

Prepare an answer below for the question "Why do you want the job as a sales assistant?".

_____________________________________________________

_____________________________________________________

_____________________________________________________

_____________________________________________________

_____________________________________________________

_____________________________________________________

_____________________________________________________


16


I At the end of the interview you are always asked if you have any questions to ask the Interviewer. It would be impolite to say "No!" Think of two questions you could ask about the job, for example, "Will I have to work overtime?".

Write down TWO other questions you could ask at the end of the interview.

(i) ________________________________________________

(ii) ________________________________________________

At the end of the interview, always be polite and thank the interviewer for interviewing you.

Think - always create a good impression.

Congratulations you have got the job and begin work on Monday!!


17


18

What rewards do you get for working?


19

WHAT REWARDS DO YOU GET FOR WORKING? Activity 4

A You are really excited! It is the end of the second week you have worked for Buffalo Fashions and have just received your first wages. In most firms, you have to work a week in hand before you receive your pay.

Look at the Pay Advice below and answer the questions:

PAY ADVICE Pay period 03 (March)

Emp no Employee name Dept Tax code

23678 SALES 345L

Pay and allowances NI no Method of payment

YR 12 46 HB CASH

Hrs Rate (£) Amount (£) Deductions Total pay to date

Nil

35 £3 £105 Item Amount (£)

Income Tax £8.00 Tax to date

National Ins £7.00 -

NI to date

-

Taxable pay to date

-

GROSS PAY £105.00 Total Deductions

£15.00 NET PAY

£90.00

(i) Fill in your name on the Pay Advice Slip.

(ii) How much money do you get as Gross Pay?

____________________________________

(iii) What are your total deductions?

____________________________________


20

Activity 4 WHAT REWARDS DO YOU GET FOR WORKING?

(iv) How much money will you be taking home? What is this pay called?

________________________________________________

The "deductions" are what Buffalo Fashions have taken out of what you have earned. INCOME TAX and NATIONAL INSURANCE have to be deducted by law.

B Sometimes you can ask your employer to take money out of your pay. It could be to save regularly. Think of one other reason for asking to have money taken out of your pay.

________________________________________________

C Money may be added to your pay for various reasons.Some of these ways are listed below.

Match the correct description tothe word by using arrows.

Profit-sharing Given to an employee for the amount of goods sold.

Overtime Given as a reward for helping the firm do well.

Bonus Giving staff a percentage of the Company's profit in the form of shares.

Commission A payment for working more than the normal working day.


21

WHAT REWARDS DO YOU GET FOR WORKING? Activity 4

D Fill in the Pay Advice below with the following details. Sometimes this slip is a Pay Slip. Pay period of 04 (April) Emp. No. 23679 Name - Marie Smith Dept Sales Tax code 345L Method of Payment Cheque. Leave out details of tax and National Insurance paid to date.

Marie works 35 hours at £4.10 per hour and 5 hours overtime at £7 per hour.

(i) Fill in these details in the Pay Advice and work out her Gross Pay.

(ii) Her deductions amounted to Income Tax £30 and National Insurance was £17. Put in her deductions and total them.

(iii) Work out Marie's Net Pay – that is her pay after deductions of Income Tax and National Insurance.

PAY ADVICE Pay period

Emp no Employee name Dept Tax code

Pay and allowances NI no Method of payment

Hrs Rate (£) Amount (£) Deductions Total pay to date

Item Amount (£)

Tax to date

NI to date

Taxable pay to date

GROSS PAY £ Total Deductions

£ NET PAY

£


22

What you need to know about work.


23

WHAT YOU NEED TO KNOW ABOUT WORK. Activity 5

A Shortly after starting at Buffalo Fashions you are asked to sign your Contract of Employment.

Fill in the contract of Employment below with your details.

Contract of EmploymentBuffalo Fashions

YOUR NAME ___________________________________________

JOB TITLE _____________________________________________

DATE YOU BEGAN WORK ________________________________

RATE OF PAY __________________________________________

HOURS WORKED _______________________________________

METHOD OF PAY _______________________________________

HOLIDAYS _____________________________________________

ENTITLEMENT TO TIME OFF ______________________________

LENGTH OF NOTICE _____________________________________

SIGNATURE ____________________________________________

DATE ________________________________________

Below are some items you can fill in:- Shop Assistant – 35 hours worked - £4.10 per hour – holidays 4 weeks – length of notice 1 week – entitlement to time off – sick or injury method of payment – direct into bank current account – date started – January (use a date beginning Monday – look up a calendar/diary)


24

Activity 5 WHAT YOU NEED TO KNOW ABOUT WORK.

B When you started work at Buffalo Fashions you were given a booklet setting out your rights and responsibilities as an employee.

The booklet states that you have the right to:

FAIR TREATMENT BY YOUR EMPLOYERJOIN A TRADE UNION (OR NOT)WORK IN A SAFE ENVIRONMENT

What are your responsibilities to the Employer? List FOUR.

(i) ________________________________________________

(ii) ________________________________________________

(iii) ________________________________________________

(iv) ________________________________________________


25


C There are three reasons why a firm can dismiss its employees. These are given below:

MISCONDUCTINABILITY TO DO THE JOBREDUNDANCY

Match the reason to each of the cases below.

(i) Mrs. Stitch was no longer required because Buffalo Fashions stopped doing repairs and alterations to clothes.

________________________________________________

(ii) Jason Long came back drunk from lunch and swore at the supervisor.

________________________________________________

(iii) Angela had on the job training for six months and still could not work the till.

________________________________________________

D Angela felt that she had been unfairly dismissed and since she belonged to a Trade Union, asked them to look into the matter to see if she had a claim for Unfair Dismissal. Do you think the Union could have helped her – the Employer said she had been trained to operate the till?

____________________________________________________

____________________________________________________


26


E John had taken advantage of the hot summer weather and came to work in unsuitable clothes. What disciplinary measures could his supervisor give to him?

________________________________________________

(i) What would happen if he came to work still dressed in this style?

________________________________________________

________________________________________________

(ii) If John continued not to take his supervisors advice about his dress – what could the management then do to John?

________________________________________________


27


TRADE UNIONS HELP EMPLOYEES IN MANY WAYS

Read the extract below, which took place in the canteen at Buffalo Fashions, and then answer the questions which follow it.

Marie had just started her first job and is having a talk with a group of other workers in the shop's canteen. Janet the union representative meets Marie for the first time.

Anne: "Hello Marie, this is Janet our shop steward – I was telling you about her the other day, and she said she will explain to you about joining a trade union."

Janet: How are you Marie? – Are you settling into your new job? I am not sure if you want to join a trade union right now, but if you wish to I can explain a little bit about how it can help you and if you are interested in joining I can get you a Membership Application Form."

Marie: "I don't know much about trade unions and is it necessary for me to join?"

Janet: "You do not have to join a union, but most of the workers here are members of one union and pay a weekly subscription. Last year the union took industrial action and got an increase in pay and better holidays for the workers. We also ensure that all workers are fairly treated and deal with any problems they might have with their employer or other employees. The union also helps ensure that standards of safety and hygiene are maintained within the work place by the Health and Safety Officer."

Marie: "Thank you for explaining about it to me. I will think about it and get back to you."


28


F If you were Marie, would you join the trade union? Write a short paragraph to explain your answer.

_____________________________________________________

_____________________________________________________

_____________________________________________________

_____________________________________________________

G List THREE ways Trade Unions can help employees:

(i) ________________________________________________

(ii) ________________________________________________

(iii) ________________________________________________

H Janet is the "shop steward". What does this mean and what are her duties?

_____________________________________________________

_____________________________________________________

_____________________________________________________


29


I What are trade union subscriptions and what are they used for?

___________________________________________________

___________________________________________________

___________________________________________________

___________________________________________________

J Simon and Clare began work at Buffalo Fashions at the same time and do the same job. Simon gets paid more than Clare and both are the same age with no qualifications. What Act of Parliament states that Clare should have the same rate of pay as Simon?

___________________________________________________


30


K It is the employer's responsibility to the employees to provide them with a healthy and safe working environment. Look at the picture below and mark (use a circle) six hazards in this work place.

What Act of Parliament exists to protect employees or members of the public from health and safety hazards at work?

___________________________________________________


31

How is the pattern of work changing?


32

TELEWORKING

JOB SHARINGFLEXI-HOURS

TEAM WORKSEASONAL

HOMEWORKING

PART TIME

FULL TIME

HOW IS THE PATTERN OF WORK CHANGING? Activity 6

Below is a list of patterns of work that are popular today.

PATTERNS OF WORK

Job Sharing Full Time Flexi-HoursSeasonal Part Time TeleworkingHomeworking Team Work

Use the above to complete the sentences below.

Susan is the Manager of the Shop. This is an example of

_____________________ because she would be working around

37 hours per week 9.00 – 5.00 p.m.

Sarah and Marie are in school and only work when extra help is

needed at Christmas. This is called _____________________

work because it is only available at certain busy times of the year.

Jenny does some alteration work on garments at home for Buffalo

Fashions. This is known as ______________________________.

Patricia is a full-time mother and only works a few hours to fit in

with her family commitments. She works __________________

hours to suit herself.

The job of Assistant Manager is shared. Martin works mornings

and Marion works afternoons. This is called _________________.

Thomas works in a local supermarket for 17 hours per week. This

is called ____________________ work.

Entry Level Certificate Business Studies Unit 5

IH/AOB/W61(05)24 May 2005 33

Documents

ENTRY LEVEL CERTIFICATE - WJEC · Web viewF Write down FOUR personal qualities which you think the employer would be looking for in a candidate he/she would be interviewing. (i) _____