Entrenamiento LE CREUSET (inglés)

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a great recipe lasts forever.

index

HISTORY OF THE BRAND

PRODUCT KNOWLEDGE

Cast IronIntroduction

Manufacturing

Key Feature

Product Range & features

Care and Use

Cooking tips for Grilling

FAQs

Interesting facts

Stainless SteelIntroduction

Manufacturing Process

Key Feature


Care and Use

FAQs

Top Tips

Toughened non-stickIntroduction


Key Feature


Care and Use

FAQs

Top Tips

StonewareIntroduction


Key Feature


Care and Use

FAQs

Top Tips

Junior RangeIntroduction


KettlesIntroduction

Summary and key benefits


Care and Use

FAQs

Stainless Steel UtensilsIntroduction



Silicone utensilsIntroduction



Care and Use

TextilesIntroduction



Care and Use

FAQs

NEW Non-stick Metal BakewareIntroduction



Care and Use

FAQs

Wine AccessoriesIntroduction


SELLING TECHNIQUES &CUSTOMER SERVICE

history

Cast iron has historically been the material of choice for cooking vessels. Evidence of this

can be seen in heritage centres all over the world. The most obvious benefit of cast iron

is its durability, as well as its heat retention properties which make it perfect for use in the

manufacturing of cooking items. Many Le Creuset pieces are handed down from generation

to generation, and their longevity mimics their lifetime guarantee. The Le Creuset brand is

recognised the world over for its quality and innovation and is one of the leading household

cookware brands worldwide.

The Le Creuset Cast Iron foundry was started in 1925 in a small town called Fresnoy-Le-

Grand in France - where all the cast iron pieces are still manufactured today. It was the

first foundry dedicated solely to the production of cookware. Le Creuset exports to over 60

countries worldwide, including Australia.

Since Paul van Zuydam bought Le Creuset, the brand has gone from strength to strength. Mr

Van Zuydam is still actively involved in the day to day running on the business.

2013PAUL VAN ZUYDAMPURCHASES THE COMPANY

17 BOUTIQUE STORESIN SOUTH AFRICA

did you know?The large barrel or cauldron used to melt and transport the molten iron is called a “creuset” and is where Le Creuset gets its name!

did you know?Le Creuset is consistently chosen by world renowned chefs who appreciate its quality and performance; these chefs include Nigella Lawson and “Cake Boy”.

1925LE CREUSET IS BORN

1987

knowledgeproduct

cast iron

INTRODUCTIONEach piece of cast iron from the extensive range is individually designed for ease and versatility of use. Le Creuset enamelled cast

iron cookware has a worldwide reputation for its cooking excellence and the colour it brings into a home. All the cast iron pieces are

still manufactured and imported from the original foundry in Fresnoy-Le-Grand. All the pieces are finished using a combination of

enamelling technology and individual manual expertise. The vitreous enamel finish ensures durability but also allows for the

Le Creuset signature colour collection. Due to the fact that each piece is cast from molten iron in its own individual sand cast,

all Le Creuset items are unique. This casting method also allows for a wide variety of shapes, styles and sizes to suit anyone's cooking style.

THE MANUFACTURING PROCESS:There are three main stages of the manufacturing process:

• CASTING

• ENAMELLING

• PACKAGING AND DISTRIBUTION

CASTING

A sand mould is made. This mould ensures that the sides, lid and base of the cast iron piece are all the same width, which ensures even heat

distribution when cooking. Every sand mould is individually made and this ensures that no two Le Creuset cast iron pieces are exactly the

same. A recipe of pig iron, recycled steel and iron, and other mineral ingredient are transferred to a furnace where they are melted to 1000°C .

This melted iron is then poured into a “creuset”, which in the English translation is “melting pot”. The hot iron is then injected into a sand mould.

The iron is left in its sand mould to cool completely before the mould is broken around the cast iron piece.

All pieces are then sanded and polished to remove rough edges on the cast iron product.

Any imperfections on the product are noticed by trained personnel who inspect the product. This is only one of many manual

inspections the Le Creuset cast iron piece undergoes.

A process of shot blasting occurs which removes any oxidisation on the product and creates an uneven surface for preparation of

the enamel coating.

The piece then needs to pass another quality check, and if it does not pass the inspection it is returned to the furnace to be melted down.

ENAMELLING

The first coat of enamel is sprayed on. This is called the ‘ground coat,’ a clear sealant that is sprayed on both the interior and exterior of the

product and helps to prevent rusting. The next coating is the colour enamel which is made up of powdered glass chips and colour pigment.

This ensures longevity of the product. The third and final coat is the graded colour exterior, which gives Le Creuset its signature look. After this

coating the piece is air dried and fired again at 800°C to give it its smooth glossy finish.

PACKAGING

Knobs, phenolic handles or wooden handles are fitted to the lids and sides of the product. The Le Creuset item is then packaged

and prepared for distribution around the world.

did you know?After being broken, the sand mould is cooled and then recycled to be used again for the mould of another Le Creuset cast iron piece!

did you know?Le Creuset Cast Iron pieces are shipped all over the world to over 60 countries which include America, United Kingdom, Japan and obviously South Africa!

CAST IRON MANUFACTURING PROCESS IN POINT FORM:

• Cast iron pieces are handmade in the factory where they start life as raw materials.

• These raw materials include pig iron, recycled iron, steel and other mineral materials which are

melted in a furnace at over 1000 degrees.

• The molten iron is poured into a "creuset" (melting pot from which Le Creuset gets its name.)

• All pieces are sanded and polished to remove any rough edges.

• The shot blasting stage is also performed to remove any oxidisation and create a porous surface

for enamelling.

• Final quality checks are performed before the enamelling process.

• Three coats of vitreous enamel (glass enamel) coating are sprayed onto the pots.

- FIRST COAT IS A GROUND COAT SEALING ALL SIDES OF THE PRODUCT

- THE SECOND COAT IS A COLOUR ENAMEL

- THE THIRD COAT IS THE GRADED ExTERIOR COLOUR

• The product is air dried after enamelling and then fired at 840 degrees before being cooled.

• The vitreous enamel and firing process ensures a durable and shock resistant finish.

Fired at temperatures of around 840°C, the smooth enamel finish of Le Creuset cast iron is durable and hygienic.

KEY BENEFITS:

• World renowned brand.

• Can be used on top of the stove and inside the oven.

• Suitable for all heat sources, including ceramic and induction.

• Distributes heat evenly because of even width of sides, lid and base.

• Cast iron retains heat, thus is energy efficient.

• Lids have a domed design to maximise circulation of moisture within the casserole.

• Lid fits inside the pot ensuring moisture drips back into the casserole.

• Lightest weight cast iron on the market.

• Cast iron is stable, durable and ensures longevity

• Hygienic and easy to clean due to enamelled surface.

• Does not retain flavours or odours.

• Wide range of colours to choose from.

• High level of craftsmanship and strict quality standards through manufacturing process.

• Versatile and practical for everyday use because of wide range of shapes and sizes.

• Dishwasher safe.

• Lifetime guarantee.

PRODUCT RANGE & FEATURES:

Round and Oval Cocottes/Casseroles

• There are a wide variety of sizes to suit all your cooking needs.

• Ideally shaped for everyday use.

• Inside is generally a glossy sand enamel and because it’s a smooth surface, it’s ideal for stews, soups and casseroles.

• It increases versatility of use - from soups and casseroles to roasts.

• It is very easy to clean.

• Extremely resistant to acids found in foods (won’t absorb flavours) though over time slight discolouration may occur,

depending on conditions of use.

• Round sizes: 16cm, 18cm, 20cm, 22cm, 24cm, 26cm, 28cm, 30cm and 34cm

• Oval sizes: 23cm, 25cm, 27cm, 29cm, 31cm, 35cm and 40cm

Buffet Casseroles

• Shallow round shape is very versatile and is ideal for roasts, bakes, casseroles and desserts.

• Great as a serving dish.

• Can be used on the hob and inside the oven, as well as in fridge and freezer.

• Wide shallow base ensures maximum contact between food and heat.

• Buffet sizes: 26cm, 30cm and 32cm

• Oval Shallow Size: 32cm

Skillets

• They come in different shapes and sizes to suit any style of cooking.

• Pouring spouts to aid with disposing of fat.

• Can be used on hob and in oven for searing or warming.

• Can also be used under a grill or in the oven.

• Great for frying or sautéing.

• Helper handle to assist when moving.

• Satin black enamel can be seasoned and is not harmful, won’t peel or chip.

• Sloped sides of skillets enable rapid evaporation and help prevent splatter.

• Durable and versatile for all styles of cooking.

• Skillet sizes:16cm, 20cm, 23cm, 26cm and 30cm

Skillet Grills

• Grills give characteristic char lines.

• Satin black enamel can be seasoned and is not harmful, won’t peel or chip.

• Perfect for healthy cooking and easy to use.

• Can also be used under a grill or in the oven.

• Helper handle to assist when moving.

• Skillet grill sizes: 26cm round, 26cm square.

• Grill sizes: square, round and rectangular.

SATIN BLACK ENAMEL:

The Satin black enamel can be found on the skillets, grills, frying pans, sauté pans, woks, tagines and a number of round and oval casserole

dishes. It is especially designed for higher surface temperatures - not simply using a piece on a high heat. The satin black enamel will keep

its good looks and allow a patina (a brownish black film) to build on its surface with continued use. A patina is the result of natural oils and

fats from the food baking into the hot surface. It must not be cleaned off as it enhances the cooking performance and release of food as

well as allowing reduced amounts of surface oiling. The higher surface temperature achieved causes caramelisation to take place on

the outside of food, which aids the retention of moisture and flavour and gives delicious sear lines on meats and fish.

Saucepans and Saucier

• Gradually absorbs heat and maintains slow and even cooking temperatures.

• Deep sides and contoured interiors make stirring, use and cleaning easy.

• Lid has a steaming hole.

• Both sides of the saucepan have a non-drip lip, which is suitable for left or right handed customers.

• Phenolic handle is cool to the touch when used on the stove.

• Product can be used in the oven up to 190°C.

• Saucepan sizes: 16cm, 18cm and 20cm

• Saucier: 21cm (a recipe booklet is included.)

Rectangular and Oval Bakers

• All dishes and bakers can be used on the hob, in the oven and in the fridge and freezer

- perfect for roasts and desserts.

• Sturdy and aesthetically pleasing.

• Retains heat - making it great for serving.

• Rectangular sizes: 30cm and 40cm

• Oval sizes: 20cm, 24cm, 28cm, 32cm and 36cm.

Marmite

• Also called bouillabaisse pot.

• Rounded base for easy stirring.

• Different sizes and interiors to suit all styles of cooking.

• Can be used on all hobs and inside the oven.

• Ideal for casseroles, stews and roasts.

• Marmite sizes: 22cm, 26cm and 32cm.

Woks

• Traditional wok shape, rounded base with flat plate.

• Carbon steel or glass oven proof lid for even heat distribution.

• Some include a tempura rack which is perfect for traditional eastern-style cooking.

• Great for stir frying, deep frying or steaming.

• Deep, rounded shape where foods are cooked in small amounts of oil, moving them up to the cooler

sloping sides to keep warm while other foods cooked in hotter temperatures at the base.

• High heat retention ensures food’s juices and flavours are sealed in.

• Tempura racks are used for holding battered foods once cooked.

Tagines

• The base is made of cast iron and the lid of ceramic, this ensures that proper condensation takes place.

• Can be used for traditional Moroccan dishes or for everyday casseroles.

• Conical lid design sits high above base - keeping it cooler for high levels of condensation.

• Ideal for slow cooking

• Requires very little liquid.

• Available in two sizes for convenience of cooking small or large quantities of food.

• Creates flavoursome meals.

• Versatile and interactive.

Fondues

• Can be used on stove top so dipping sauce can be made on the stove without the need for decanting.

• Forks with wooden or plastic handles remain cool to the touch.

• Gel paste is non-messy, doesn't spill and easy to light.

• Cast iron stand retains the heat of the fondue and also prevents pot from tipping.

• Interactive cooking experience.

• Types: Compact, Cheese and Meat, Luxe and Chocolate.

Terrines and Tatin Dishes

• Both are speciality items.

• Terrines are used for pates, breads and cakes.

• Tatin dishes are used for traditional tatin recipes, roasts and can be used as a frying pan.

• Both items have a recipe booklet included.

Doufeu

• Round 26cm and oval 31cm.

• Specialised lid for holding ice, which aids in condensation.

• Inside of lid has “pimples” to ensure even “shower” of moisture over food.

• Ideal for slow cooking of drier and/or tougher meats.

• Great for casseroles and stews.

CARE AND USE:

VITREOUS ENAMEL & BLACK ENAMEL

• Before first use all labels should be removed, the product should be washed in hot soapy water, rinsed and dried thoroughly.

• All Le Creuset cast iron pieces can be used inside the oven and on top of the hob. Le Creuset cast iron can be used on almost

all heat sources, excluding an open fire.

• Cast iron should ideally be used on a low to medium heat setting at all times.

• Special care should be taken when using metal utensils, otherwise silicone or wooden utensils should be used.

• Le Creuset cookware is not suitable for dry cooking and cooking oils should cover the base of the cast iron piece.

• Do not leave a pan unattended at any time.

• Avoid dragging a pan across any heat element.

• Wooden handled pans should not be used inside the oven.

• Match the pan base to the heat zone to maximise efficiency and prevent overheating.

• Do not heat an empty pan or allow a pan to boil dry. This could cause permanent damage to the enamel or the pan.

• Do not cut food inside the pot or pan.

• Never place a hot pan onto a cold surface or unprotected surface.

• Never submerge a hot pot in cold water.

• Electric hand-held beaters should never be used inside a pot - this permanently damages the enamel.

• If there is food residue on the pan, leave to soak then wash normally.

• Nylon or soft abrasive pads or brushes can be used to clean your pan. Never use metallic pads or scourers.

• Never store pans when they are damp. Storage should be in dry cupboards or airy spaces.

• Le Creuset enamelled cast iron is extremely durable and hardy but it may be damaged if accidently dropped or knocked.

• Grills, skillets and Satin black pots with porous enamel should be seasoned with seed or vegetable oil before use.

This encourages the build-up of the patina layer, which enhances cooking performance. Because of this layer, these pots

should not be used in dishwashers as the dishwasher strips away this important layer. To remove stubborn or sticky residues,

fill the warm pan with warm water and leave to soak for 10-15 minutes before washing and drying.

COOKING TIPS FOR GRILLING:

• Ensure the cooking surface is sufficiently hot before cooking begins (if too cool, the sear lines will not develop).

• Place empty pan on medium heat and allow to heat for several minutes. Do not add oil to the cool pan as oil may become too hot and smoke.

• Scatter a few drops of water over the hot surface - if they sizzle and evaporate almost immediately the pan is ready. If they do not sizzle and cause water to evaporate, the pan is not hot enough yet.

• When the pan is hot enough, add oil using oil spray or brush with a Le Creuset silicone basting brush. Vegetable, groundnut or corn oils are always recommended as olive oil may cause excessive smoking (once a patina is built up, very little to no oil will be required).

• For distinct grill lines, leave the food undisturbed on the surface for several minutes. If the food is moved too quickly the lines will be poor and steam will be released onto surface.

• Food should be quite dry before placed on hot surface, as wet foods do not sear well and may result in a steamed appearance and flavour. Use kitchen towel to pat the surface dry of excess moisture and then oil can be brushed onto surface if required.

• Marinated food should have excess moisture removed with paper towels.

• Only turn your food once it is properly seared, this will help to lift with ease.

FAQs:

WHY ARE CAST IRON PRODUCTS SO HEAVY?

The weight of the Le Creuset cookware ensures optimum performance, heat retention and outstanding quality of cooking.

Also, the weight of the cast iron ensures that the cooking vessel is stable on the cooking element.

WHAT IS THE IDEAL HEAT SETTING FOR COOKING WITH CAST IRON COOKWARE?

Low to medium heat is ideal for cooking on the hob. This is because cast iron gets very hot and retains heat extremely well - using

higher temperatures can cause food to stick and burn. Using a high heat is not necessary, could be harmful to the product and is not

economical.

CAN YOU USE METAL UTENSILS INSIDE ENAMELLED CAST IRON COOKWARE?

Although one can use metal utensils for serving, it is suggested that silicone or wooden spoons are used. This is why we have such a

wide range of silicone utensils available. Metal utensils can scratch the enamel which diminishes the life span of the product.

IS ENAMELLED CAST IRON DISHWASHER SAFE?

Yes, but constant dishwashing may lead to some dulling of the enamels. This is not harmful and will not impair performance.

However, we do recommend that the dishwasher only be used occasionally as it is abrasive and shortens the life span of the product.

WHAT IS THE RECOMMENDED CARE AND USE FOR THE CAST IRON GRILLS?

Place the grill on the cooking element, dry. Turn the burner to medium and allow the element and grill to rise to heat together for 2-3

minutes. Water test the grill surface to ensure that the grill is hot enough. Lightly and evenly oil the surface of the grill and add the

meat/vegetables. Once food has been added to the grill pan, do not move it around.

To clean the grill, either add warm water and simmer to remove cooked-on food, or use warm soapy water. The dishwasher is not

recommended as it will reverse the seasoning process. Never immerse the hot grill in cold water.

INTERESTING FACTS:• If the enamel of a pot is slightly stained, boiling lemon juice or bicarbonate of soda diluted with water is a natural solution

to clean it.

• It is normal for the enamel to discolour over time.

• We sell a pots and pans cleaner that brightens the enamel and is specially formulated for glass enamel.

• Overheating a pot can cause the enamel to become matt and not glossy. Constant overheating over a period of time creates

crack lines in the enamel at the base of the pot.

• If overheated, the phenolic handles won’t melt but will crack and chip.

• All the phenolic handles and knobs are replaceable.

Cookware with a lifetime guarantee.

stainlesssteel

INTRODUCTIONStainless steel was the first non-cast iron cookware range of the Le Creuset brand and was originally called TriVita.

For generations Le Creuset has been synonymous with traditional cast iron quality cookware, but after launching the 3-ply stainless

steel range, users of traditional Le Creuset pieces were introduced to the wonders of Le Creuset stainless steel cooking.

Inspired by the excellent heat conduction and heat retention properties of its cast iron range, Le Creuset set out to create a range

of stainless steel pots and pans that would complement its cast iron pieces.

Le Creuset 3-ply stainless steel cookware are made using a highly technological, triple layer system. An aluminium core is sandwiched

between two layers of premium quality 18/10 stainless steel which includes special magnetic steel, making the pans suitable for use

on induction hobs. It is also suitable for use inside the oven.

Some items have a tough, reinforced non-stick coating. This provides a long lasting, easy to use, durable cooking surface.

Mirror polished stainless steel interior

(hygienic and durable)

Aluminium core spreads heat

evenly and efficiently

Magnetic stainless steel exterior

for use on all hobs

*including induction

Le Creuset 3-ply stainless steel is the perfect material for a wide variety of cooking functions including healthier cooking styles. It is especially suited to reduced water cooking retaining vitamins, nutrients and maximum flavour.

did you know?Reinforcing agents are mixed in with all the non-stick coatings so that they are present throughout the coating process. This ensures the coating is durable and long lasting.

did you know?

MANUFACTURING PROCESS

Le Creuset’s 3-ply stainless steel range is made up of 3 layers: 2 outer layers of premium

quality 18/10 stainless steel and a layer of aluminium which is sandwiched between the

two stainless steel layers. The aluminium core ensures even heat distribution as well as

heat retention.

NON-STICK STAINLESS STEEL STAINLESS STEEL

DISK SHAPE STAMPED FROM 3-PLY SHEET

BASIC SHAPE OF PAN FORMED BY ‘ DEEP DRAWING’

UNDER HIGH PRESSURE

INTERIOR SAND-BLASTED TO PREPARE FOR

NON-STICK APPLICATION

3-LAYER NON-STICK COATING APPLIED AND FIRED AT

Between 260˚c tO 438˚c

HOLES ARE STAMPED FOR HANDLES TO BE ATTACHED

HANDLES ATTACHED WITH RIVETS

DISK SHAPE STAMPED FROM 3-PLY SHEET

BASIC SHAPE OF PAN FORMED BY ‘ DEEP DRAWING’

UNDER HIGH PRESSURE

LID SHAPE FORMED AND MATCHED TO BASE

COMPONENTS POLISHED INSIDE AND OUTSIDE

HOLES ARE STAMPED FOR HANDLES TO BE ATTACHED

HANDLES ATTACHED WITH RIVETS

KEY BENEFITS:

• 3-ply extends from the base to the rim of the pan ensuring even heat distribution, excellent heat retention resulting in energy efficiency and fast heating times.

• All the stainless steel items are of a “professional use” weight which ensures stability with no warping, meaning it is perfect for everyday use.

• Reinforced non-stick surface on the frying pans gives them their long life span. They are also easy to use and clean, and use much less oil or fat when cooking than an uncoated pan.

• Capacity markings on the interior of the pots make for accurate measurements and easy and convenient cooking.

• There is a large variety of products in the stainless steel range, ensuring there is a functional piece for every cooking requirement.

• As all the stainless steel items are oven and dishwasher safe, they are versatile and easy to care for.

• There is a lifetime guarantee on the uncoated stainless steel products as well as on the non- stick coated products.

• The Le Creuset stainless steel range complements the cast iron pieces wonderfully, and also offers a great alternative to customers who prefer stainless steel cooking vessels, as they can still benefit from the superior quality of Le Creuset products.

• Metal utensils can be used inside the uncoated pots.

• All the stainless steel products have an anti drip rim.

• The stainless steel range can be used on gas, electric, ceramic as well as the latest induction stove top surfaces.

did you know?The aluminium is sandwiched between the 2

stainless steel sheets and all are passed through

heated rollers which, under enormous pressure,

bond the 3 layers together

HANDLES

Handles are hollow cast and riveted onto the stainless

steel items. This ensures that they stay cool to the touch

as heat is not transferred to them. They are also curved

for a comfortable grip.

Almost all the products in the stainless steel range have

an extra helper-handle to assist with lifting the pot when

full and to ensure a safe grip when moving the item.


ALL NON-STICK COATED PRODUCTS AS WELL AS UNCOATED PRODUCTS ALL HAVE

A LIFETIME GUARANTEE.

Deep casseroles

• Measurements stamped on inside of pot.

• Two helper handles for easy mobility.

• Ideal for pasta, stews, rice or vegetables.

• Can be used in the oven.

• Sizes: 18cm, 20cm and 24cm

Pasta Pot

• Comes with colander that fits into the pot.

• Ideal for pasta or steaming.

• Colander is removable and can be used on its own for straining fruits etc.

• When colander is removed, pot is ideal for stocks, stews and pasta sauces.

• Helper handles for easy use.

• Capacity markings stamped onto the inside of the pot for easy measurement of liquids.

• Sizes: 20cm and 24cm.

Saucepans and Milk-pan

• Ergonomic saucepan handle that’s cool to the touch.

• All saucepans have helper handles for stability.

• Measurements stamped onto the inside of the saucepan for ease of use.

• Ideal for sauces, vegetables, rice etc.

• Stainless steel lid on saucepans locks in moisture and flavour.


• Easy to clean.

• Non-stick coating on milk-pan makes it great for heating milk and small amounts of liquids.

• Sizes: 16cm, 18cm and 20cm. Milk-pan is 14cm.

Steamer

• 20cm in size but tiered base allows steamer to fit into a 16cm, 18cm and 20cm pot.

• Glass lid with steamer hole.

• Base is evenly covered with steaming holes to ensure optimum cooking.

• Ideal for fish or vegetables.

• Sold individually.

Frying pans

• Helper handles on bigger sizes ensure stability.

• Lower fat cooking because of non-stick layer.

• Easy to clean.


• non-stick available in: 20cm, 24cm, 28cm and 32cm.

• Uncoated available in 24cm sauté pan and 28cm.

Wok

• Non-stick.

• Easy to clean.

• Easy to store because of two helper handles.

• Glass lid.

• Curved base for stir-fry.

• Can be used in oven.

• 30cm standard size

Chef’s pan

• Non-stick.

• Rounded base for easy cooking/sautéing.

• Stainless steel lid to lock in flavours and moisture.

• Helper handle for stability.

• 24cm size

Mediterranean Casserole

• Shallow casserole, ideal for bakes, roasts or paella.

• Stainless steel lid to lock in moisture and flavour.

• Large base ensures maximum contact with element for best cooking results.

• Can be used inside the oven.

• 30cm

Roaster

• Two upright helper handles on either side to assist with lifting out of the oven.

• Large flat base ensures maximum contact with food and even cooking.

• Can be used on top of the stove and inside the oven.

• Practical and stylish – ideal for serving.

• Ideal for bakes, roasts and vegetables.

• 35cm standard size

Egg Poacher

• Stainless steel and non-stick insert for easy poaching or steamed puddings.

• Removable poacher means uncoated base can be used as a sauté pan.

• Laser etched capacity markings.

• Steam hole ensures adequate amount of cooking steam in pan for perfectly poached eggs.

Preserving Pan

• Laser etched capacity markings.

• Tapered design.

• Two easy lift helper handles.

You can tell if a stainless steel pan has been overheated when the stainless steel surface changes colour to a blue/brown/golden appearance. This is not reversible, however it will not alter the performance of the pan.

did you know? did you know?All Le Creuset 3-ply stainless steel items are suitable for hob and oven use. They are oven proof to 220°C and all pots and pans have a specially designed rim for drip free pouring.

CARE AND USE:

• Before using your Le Creuset for the first time, all labels and packaging should be removed. The item should then be washed in warm soapy water, rinsed and dried thoroughly.

• Non-stick pans can be conditioned with a bit of seed or vegetable oil before first use. Occasional reconditioning thereafter will help protect the non-stick surface and promote a longer life.

• Only a medium or low heat is required when using the 3-ply Le Creuset stainless steel range.

• Always ensure that you match the base size of the pan to the heat zone.

• Never over-heat an empty pan.

• If using salt, ensure it is added to a hot liquid so it can dissolve thoroughly.

• Do not store raw, marinating or cooked foods in a pan. The food may cause damage to the pan.

• Do not knock metal utensils on the rim of the pan or pot and avoid using metal utensils inside non-stick pans.

• Use only soft brushes or nylon pads to clean the product.

• Stainless steel cleaner can be used on the stainless steel pots to condition them.

FAQsWILL FOOD STICK TO THE UNCOATED PANS?

When used correctly on a low to medium heat setting, 3-ply stainless steel cookware provides excellent heat distribution which is

gentle and even and prevents hot spots, meaning that food does not stick.

WHAT'S THE BEST WAY TO CLEAN 3-PLY STAINLESS STEEL?

All pans in the range are dishwasher safe but, as for all premium cookware, washing by hand is recommended. The pots and pans

should be allowed to cool before washing in soapy water. Rinse and dry thoroughly. If there are stubborn residues, soak the pan in

warm water and use a soft nylon pad or brush to clean.

TOP TIPS:

• Never over-heat an empty pan.

• If using salt, it should be added to liquid and not just to the pan as this could result in pitting.

• To protect pans, use silicone, heat resistant plastic or wooden utensils.

• Wiping down an uncoated pan with lemon juice can bring back some shine to a dull interior or exterior.

• Use a dry oven glove or cloth when lifting a hot pan.

• Low to medium heat is the most conducive for optimum results.

The difference between 3-ply stainless steel and other stainless steel is that a single layer of stainless steel doesn't distribute heat as evenly leading to hot spots. It also does not retain its heat very well, leading to over cooked or undercooked food.

did you know?

toughened non-stick

INTRODUCTIONThe Toughened non-stick range by Le Creuset combines a special strengthening process and an internally reinforced non-stick

surface to create a new, unique, toughened finish for extra durability and superb cooking results.

Le Creuset’s Toughened non-stick pans are the newest addition to the Le Creuset cookware range and are ideal for searing,

sautéing and braising.

THE MANUFACTURING PROCESS:Each pan is made from heavy gauge, forged aluminium which is stamped out into the correct shape. Aluminium is a great conductor

of heat and provides even heat distribution and retention.

A stainless steel magnetic plate is secured to the base of the frying pan making it stable and providing extra strength to guard

against warping or buckling. The magnetic plate also makes the toughened non-stick pan suitable for induction hobs.

Curved hollow cast stainless steel handles and helper handles are riveted onto the pan making them cool to the touch but also oven

safe. Their ergonomic design ensures comfort and ease when moving the pan.

The heavy gauge aluminium is treated with the Le Creuset Toughened non-stick coating that provides a strong, durable finish

that will withstand the demands of everyday use. The range offers completely multifunctional pans for use on any hob, under any

domestic grill, or in any domestic conventional or fan assisted oven (not suitable for microwaves).

did you know?TNS is the latest product range to be added to the Le Creuset brand and has already won two awards in Germany for its quality production and durable non-stick surface!

KEY BENEFITS:• Can be used inside the oven and on top of the hob.

• Has an optional lid which is sold separately.

• Riveted handles mean the handles stay cool to the touch when cooking on the hob.

• Forged aluminium ensures even heat distribution and heat retention throughout pan.

• Magnetised stainless steel plate adds extra strength and prevents warping or buckling. Also allows product to be used on induction hobs.

• Toughened non-stick coating is baked into the pan and is reinforced, protecting it from every day wear and tear.

• Wide range of shapes and sizes ensures it is ideal for any cooking style.

PRODUCT RANGE & FEATURES: All Toughened Non-Stick products have a lifetime guarantee, which covers warping and peeling, but

not normal wear and tear (like scratching).

Shallow frying pans

• Ideal for searing, sautéing, making crepes or pancakes and for shallow frying.

• Some sizes have a heat resistant glass lid which is sold separately.

• Ergonomic handle makes frying easy and comfortable and remains cool to the touch.

• Pans are oven safe up to 260°C.

• Durable finish which is easy to clean.


• Can use metal utensils inside them - but no cutting.

• Available in a range of sizes: 20cm, 22cm, 24cm, 28cm.

Deep frying pans

• Their depth means the pans are very versatile.

• Ideal for preparing one pan recipes i.e. curry, bolognaise, risotto, paella etc.

• Perfect for pan frying.

• Ergonomic handle makes cooking easy and comfortable.

• All deep pans are fitted with a helper handle to ease moving and lifting of a full pan.

• Pans can be used in the oven up to 260°C.

• Very easy to clean due to the durable finish.


• Available in 26cm, 28cm and 30cm sizes.

Stir-fry pan

• Curved base is the ideal shape for Asian inspired cooking.

• The depth makes it versatile, great for stir-frying, small casseroles or curries and even steaming.

• Ergonomic handle allows for comfortable handling when full.

• Toughened non-stick surface is easy to clean.


• Standard size of 30cm.

crépe pan

• Shallow pan with wide base.

• Ideal for crépes, flapjacks and omelettes.

• Ergonomic handle for easy manoeuvring.


• Easy to clean and store.

• Available in 24cm and 28cm.

Buffet casserole

Functions similarly to a deep frying pan.

• Two helper handles, as opposed to one long frying pan handle, make storage easier.

• Available as a set with a glass lid.

• Very versatile as it can be used on top of the stove and easily transferred to the oven.

• Perfect for serving food straight from the oven.


• Standard size of 30cm and 24cm.

Milk pan

• Pouring spout on either side for easy pouring.

• Ideal for warming milk, sauces, porridge or melting butter.


• Standard size of 16cm.

Lids

• Sleek and modern design. Glass with stainless steel trim and handle.

• Oven proof up to 170°C.


• Glass allows one to see food through the lid.

• Great for expanding pans’ versatility - steam frying, braising, steaming, etc.

• Keeps food hot and the oven/hob clean.

• Lid locks in moisture and flavour.

• Interchangeable depending on size of pan (between shallow and deep frying pans.)

• Available in a variety of sizes, including 24cm, 26cm ,28cm and 30cm.

CARE AND USE

• Before first use, all packaging and labels should be removed and the product washed in hot soapy water, rinsed and dried.

• The interior cooking surface can be conditioned with vegetable or seed oil.

• Occasional reconditioning when one notices that the pan is looking a bit dry and not performing well will help protect the surface

and promote a longer life.

• The pan size should always be matched to the heat zone.

• A medium and low heat setting should be used at all times as the pan retains and distributes the heat evenly and gradually at

these cooking temperatures, giving better cooking results.

• The pan should never be used at the highest heat setting.

• Very little oil or cooking fat is required for cooking and is generally just used to brown the food or add flavour to the meal.

• Do not leave the pan unattended when heating.

• Le Creuset silicone tools or wooden utensils are recommended for use, however some metal utensils and whisks can be used

with care.

• For the longevity of the pan it is best to use silicone or wooden utensils.

• Knives or utensils with sharp edges should not be used inside the pan.

• Pans are oven safe up to 260°C.

• Always remember to use a dry oven glove or towel when moving the hot pan.

• The Le Creuset toughened non-stick pan should be allowed to cool slightly before cleaning. Never plunge a hot pan

into cold water.

• Do not use any harsh abrasive pads or metal scourers when cleaning.

• If the pan is regularly used in the dishwasher, it is recommended that the non-stick be seasoned afterwards with a bit of

vegetable or seed oil.

FAQs :WHAT IS THE DIFFERENCE BETWEEN LE CREUSET TOUGHENED NON-STICK AND 3-PLY STAINLESS STEEL NON-STICK?

This means that the toughened non-stick pan is slightly more hard-wearing than the stainless steel non-stick pan. However, the

stainless steel non-stick pan will heat up slightly faster and cool slightly slower than the toughened non-stick pan because of

its stainless steel composition.

IS THE TOUGHENED NON-STICK A TEFLON COATING?

Both the TNS non stick and the stainless steel non stick are lifetime guaranteed ranges. It does not come down to one being

better than the other. It is the customer’s choice as to which range they wish to purchase. The Toughened non-stick pan is

slightly more hard-wearing than the stainless steel non-stick pan. However, the stainless steel non-stick pan will heat up

slightly faster and cool slightly slower than the toughened non-stick pan because of its stainless steel composition.

CAN I USE METAL UTENSILS INSIDE MY PAN?

Yes. In the toughened non-stick pans you can use metal utensils, although cutting is not advised. For the longevity of the pan,

Le Creuset sales assistants always recommend that silicone, heat resistant plastic or wooden utensils be used in place of

metal ones.

TOP TIPS:• It is recommended that all Le Creuset

pans be oiled after washing - this

protects the non-stick surface and

ensures optimum performance.

• For the longevity of the pan, metal

utensils should be avoided and pans

should be hand washed as opposed

to placing them in the dishwasher

as this tends to dry out the non-stick

surface.

• When storing, one should always take

care that other metal pans, colanders

or pots are not placed inside the pan,

as this could lead to scratching.

Mix and match with cast iron.

stoneware

INTRODUCTION

Introduced to the brand in 1998, the stoneware collection has proven to be a useful complement to the Le Creuset cast iron range.

Manufactured in Thailand in a Le Creuset factory, the stoneware pieces not only perform practically but also lend a distinctive

Le Creuset charm to any table or kitchen. The virtually non-porous stoneware is durable and chip resistant due to the two coats

of glazed enamel and four firings that each piece endures. The result is a collection of stoneware cookware pieces that look great

and perform exceptionally well. The Le Creuset stoneware range will not absorb odours or flavours and resists moisture absorption.

It features sure grip knobs, handles and rims that allow for easy handling and convenient use. This elegant range of stoneware

matches the cast iron pieces beautifully!

MANUFACTURING

The main composition of the stoneware pieces is a mixture of high firing clays, silica and feldspar. This ensures that the stoneware

is non-porous, impermeable and stain resistant once the manufacturing process has been completed. All Le Creuset stoneware

pieces are incredibly durable and very resistant to thermal and mechanical shocks. The enamel coating makes the stoneware

products very colourful, making them ideal for matching with cast iron pieces.

The manufacturing process starts with a design or conception piece, also called a prototype. The prototype is passed on to a

sculptor who creates a mould for the item. The clay, silica and feldspar parts are mixed with water to make them more mobile.

Once the clay and water mixture has been put into the mould, the water is squeezed out under immense pressure, leaving only the

stoneware mixture. The stoneware is left to dry in the mould for 12 hours until it can be removed without breaking.

Once dried, it is fired for 16-18 hours in a kiln. After being cooled, the stoneware piece is glazed with two different glaze coats

- a clear sealant glaze and an opaque glaze.

Once the stoneware piece has been glazed, it is fired again in a kiln at 1180°C-1200°C. This results in a smooth and glossy finish

and a very durable stoneware piece.

Lastly, an enamel coat with colour pigment is sprayed onto the item. The stoneware piece is again fired, this time at a lower

temperature of 700°C - 800°C.

Once cooled, the product is buffed, polished and packaged for export all over the world.

SUMMARY AND KEY BENEFITS:

• Le Creuset stoneware is high-quality oven-to-table ware.

• The range includes baking, preparation, storage, and serving items to meet all needs.

• The colours co-ordinate with the cast iron pieces, allowing customers to expand their collections.

• The range has a lower price point, which means its ideal for first time buys or gifts.

• The stoneware items are all very strong and durable and come with a five year guarantee.

• The enamel coating ensures they do not absorb any flavours or odours from the foods that are prepared in them and they

are also very easy to clean.

• They are lighter than the traditional cast iron pieces and ideal for everyday use.

• They are versatile and can be used in the oven, microwave, fridge, freezer and under the grill.

• Dishwasher safe, though hand washing is still recommended.

• Large variety of shapes and styles to suit any cooking style or need.

WHAT MAKES LE CREUSET STONEWARE

DIFFERENT?

• Quality / Durability: stoneware is far more durable

than earthenware and non-porous ware.

• Guarantee: 5 Years, unique in the market place.

• Depth of range: 37 shapes for all cooking,

preparation, storage and serving needs. Collectable.

• Colours: a broad choice of 7 unique graded colours

and two-tone colours that match enamelled

cast iron cookware and look great on display.

• Brand: credibility, reassuring, aspirational, brand

support (training, POS, PR, web.)


The traditional stoneware range can be split into four categories:

• COOKING

• PREPARATION

• STORAGE

• SERVING

COOKING• Appropriate for all cooking styles - great for tarts, bakes or roasts.

• Can be used in the oven up to 260°C.

• Variety of colours mean they are great to serve straight from oven to table.

• Deep, Rectangular, Pie, Fluted Flan dishes and Square dishes and dish sets:

• Deep, Rectangular Dishes: 33cm and 3 9cm in deep dish is perfect for lasagne or roasts and even cakes.

• Pie Dishes: Pie dish available in 13cm, 24cm and 26cm sizes and are perfect for serving tarts, pies and cakes.

• Fluted Flan dishes: The Fluted Flan dishes are available in 11cm , 24cm and 28cm

• Square dish: This is a standard 23cm diameter

• Rectangular Dishes: Available in 19cm and 32cm square dish, which is ideal for oven roasts or bakes.

Ramekins and mini cocottes

• Great for entertaining: use for individual portions of starters or desserts, or for dips and patés etc.

• Usually sold in sets and make great gifts.

• Can also be used for storage.

PREPARATION

The art of preparation is the basis for any successful and tasty dish. These handy tools will help make the little, yet

essential, tasks easier whether you’re pouring, crushing, grinding or mixing.

• Mixing bowls: Various sizes of approximately 1l, 2l, 4l and 7l.

• Batter Bowl: Batter Bowl has an easy grip handle to ensure stability and a pouring spout for accuracy.

• Citrus Juicer: The stoneware citrus juicer is an effective tool in the kitchen or on the bartop, holding up to one cup of fresh juice and cleanly pouring for measured additions to mixed drinks.

• Mortar and Pestle: Ideal for crushing sea-salt, herbs and spices, or removing any lumps from liquid.

STORAGE

A well-organised kitchen makes for a much more enjoyable cooking experience. Be sure to add Le Creuset’s storage

range to your home and keep things tidy and close to hand.

• Spice jars: All spice jars and canisters have seals in the lid to lock in freshness and flavour.

• Utensil holders and spatula crocks: Available in vibrant colours, perfect to add a splash of colour to any kitchen.

• Butter Crock: The unique design of the Butter Bell Crock keeps your butter spreadable soft so you can use it any time.

Just fill the Butter Bell with soft butter in the lid and cold water in the base and let it sit on your counter and the

Butter Bell Crock will keep your butter fresh for days.

• Salt Keeper: A popular item for those expressive cookers and a perfect item to finish off your kitchen in the famous

Le Creuset colours.

• Preserve Jars: These stylish Stoneware Preserve Jars will add a splash of colour to your table whether for an indulgent

breakfast or a convivial gathering with friends and family.

SERVING

• Pasta/Salad bowl: Best suited for serving salads, pasta dishes, fruits etc.

• Jugs: Pitchers/jugs are ideal for afternoon lunches in the garden and add that little e xtra bit of style to breakfasts and brunches.

• Bean pot & Soup bowls: Bean pots can be used in the oven and make great oven casserole dishes but their classic shape makes them ideal for.

• Breakfast collection including mugs, espresso, cup sets and teapots:

The teapots’ beautiful design is ideal for serving after dinner drinks or using while serving afternoon.

CARE AND USE:

• Before first use, remove all packaging and labels and wash in warm soapy water, rinse and towel dry.

• Do not use on any direct heat or stove top burners.

• Maximum temperature in the oven is 260°C.

• Never place a frozen dish of food in a preheated oven. Rather let both dish and oven heat up together.

• For everyday cleaning, wait for dish to cool slightly before washing.

• All stoneware pieces are dishwasher safe, but the enamel surface ensures easy cleaning when hand washing.

• Never leave a dish fully immersed in water for too long a period.

FAQs

CAN YOU USE THE STONEWARE PIECES ON TOP OF THE STOVE?

Unfortunately not, because they are stoneware they cannot stand direct heat and this will most likely cause them to crack.

WHAT IS THE GUARANTEE?

The Le Creuset stoneware guarantee is five years. It is a limited guarantee in the sense that it only covers defects in the

materials and workmanship if the product has been used according to the product instructions. The guarantee does not cover

normal wear and tear, commercial use, or misuse of the product.

WILL THE ITEM BREAK IF I DROP IT?

Yes, it is very likely that the item will break, depending on the surface you drop it on. One must take into account that, even

though the product is durable and quite hard-wearing, it is still a ceramic piece and can break if dropped.

TOP TIPS:• Don't submerge a product that has just been heated in

cold water or place on a cold unprotected surface, as this

could lead to cracking or breaking.

• Always clean the product soon after use to avoid any food

residue from sticking to the product, making it difficult to

clean later.

• Never put the product on direct heat.

juniorrange

Cook side-by-side with Le Creuset’s new Junior Gift Sets especially designed

for little chefs who want to get creative in the kitchen. Give the little ones

everything they need to prepare, cook and serve their scrumptious creations

for breakfast or yummy bake treats and share special moments as they

discover the joy of cooking. There is something for every little Cobalt Blue boy

and Pale Rose girl aged 3 to 12. Choose from the Breakfast Essentials Set,

the Cake Baking Set or the Pie Baking Set, which all come with handy recipe

cards to inspire little ones, and enjoy hours of kitchen culinary fun!

BREAKFAST ESSENTIALS SET FOR CHILDREN

Set includes a mug, plate, egg cup, cereal bowl and a recipe card to get little cooks started with a breakfast muesli.

• Beautiful gift box

• Available in two colours: pink and blue

PIE BAKING SET FOR CHILDREN

Set includes a mini fluted flan dish 11cm, small square dish 13cm, a mini pastry brush and a recipe card to get little cooks started with mini fruit tarts.

• Both pie and cake baking sets come with beautiful gift boxes

• Both available in two colours: pink and blue

• Both sets comes with a handy recipe card to inspire little ones and is guaranteed to fuel hours of kitchen fun! An ideal

Birthday or Christmas gift for your 3 to 12 year olds.

CAKE BAKING SET FOR CHILDRENSet includes a stoneware Mixing Bowl 1.5L, 6 silicone cupcake cases, a set of 2 mini spatulas and a recipe card to get little cooks started with cupcakes.

kettles

INTRODUCTION

A recent addition to the Le Creuset brand, the L Creuset kettles have proven themselves to be quite popular among customers.

They are a must for any Le Creuset collector and are made of heavy gauge steel coated with very hard and durable glossy enamel.

All the kettles come in a range of colours and all are whistling kettles, suitable for use on all types of hobs, including induction and

cast iron stoves.


• There is a unique shape and design to suit any customer’s preferences.

• The colours appeal to all our customers and add a pop of colour to any kitchen.

• They are non-electrical, stove top kettles, making them very economical and mobile.

• They all whistle when the water has boiled - a unique and welcoming sound.

• All handles are phenolic plastic, which means they remain cool to the touch.

• Most models have handles that move to the side for easy re-filling.

• All whistles have a spring in them allowing them to sit flush with the spout. This ensures that no steam escapes and the whistle is

always heard.

• All kettles are suitable to use on all cooking surfaces, except over an open fire.

• The whistle flips back for ease of pouring.

• Safety valve in lid ensures that pressure does not build

up excessively.

Zen Demi Kone

Teakettle Traditional


• “Traditional” is a large 2.1L kettle perfect for a large family or when entertaining.

• “Teakettle” is a 1.7L.

• “Zen” is a 1.5L.

• “Demi” is a compact 1.1L.

• “Kone” is an ever popular and stylish 1.7L kettle.

CARE AND USE:

• All labels should be removed before use. It is also recommend that the product be washed and towel dried before its first use.

• Never let a kettle boil dry - this could lead to serious damage of the enamel and impair the product’s performance.

• Care should be taken not to over-fill the kettle, as this would result in the whistle not working. Steam that is generated needs to

be released through the spout in order for the whistle to work.

• If the product is being used on a gas burner, the flame should not go beyond the grey ring under the kettle’s base. If the flames

extend around the kettle it will cause damage to the enamel.

• If the kettle is dropped it is likely to chip. Always take care to handle it carefully and avoid knocking it against anything.

• Le Creuset kettles are not to be used on an open fire as the heat is not controllable and will lead to damage to the enamel.

• Do not leave water in your kettle for extended periods of time. It is best to boil only the amount of water required and discard

any water left over. Only fill the kettle when it is going to be used. This will prevent lime scale build up and rusting.

FAQs:

DOES THE KETTLE WHISTLE?

Yes, all Le Creuset kettles whistle. The reason for this is not only because it creates a nostalgic ringing of a kettle on a stove,

but because it is not an electric product - once the water has reached boiling point - a Le Creuset kettle cannot switch itself off.

Therefore the whistle is more of a call for the customer to take it off the stove.

CAN YOU USE THE KETTLE ON INDUCTION HOBS?

Yes, the majority of steel kettles can be used on an induction hob because the steel core is magnetised. The only kettle that would

not perform on an induction hob would be the plain stainless steel kettle as its base is not magnetised.

stainless steelutensils

INTRODUCTION

Le Creuset handcrafted sturdy stainless steel tools are designed to provide a lifetime of functional service in the kitchen and are

elegant enough to serve at the finest table. Designed with chefs and culinary enthusiasts in mind, and designed to deliver superior

comfort and control, each stainless steel utensil features an elliptical shape handle engineered to improve grip during kitchen tasks.

Carefully studied shapes, strengths and flexibilities ensure optimal performance.


• Lower price point makes them ideal for impulse buys and gifts.

• Lifetime guarantee.

• Dishwasher safe for easy cleaning.

• Patented elliptical handle provides comfortable, slip-free grip.

• Three ring grip for additional control.

• Handle has a brushed finish to resist fingerprints.

• Durable and long lasting.

The bowl of this spoon is perfectly sized for both stirring and serving. The pointed tip easily gets into the bottom corners of cookware.

This 4-ounce ladle has a drip-free precision pour rim for clean serving.

The potato masher’s coarse and fine slots give varied consistencies.

The mesh strainer has a fine mesh for for skimming and draining stock or sauces. It’s useful for straining loose tea leaves.

Also available in a 4” and 6” sizes.

For whipping, beating and folding, the full shape of the balloon whisk handles kitchen tasks with ease. The handle’s elliptical shape

gives extra comfort and control.

The flat whisk works for gently folding ingredients, as well as for beating eggs and blending sauces in shallow pans such as skillets.


The slotted turner has a thin blade that is also strong and flexible; the slots drain liquids efficiently.

The pointed tip of the slotted spoon easily scoops through ingredients, while the slots allow liquid to drain.

The compact tines of the pasta fork are ideal for lifting, stirring and serving pasta; slots allow for efficient draining.

The wire skimmer provides quick and efficient drainage for lifting vegetables or delicate foods.

The non-stick slotted turner is made of heat-resistant silicone (250° C/482° F). Perfect for use on non-stick cookware,

and the slots efficiently drain liquids.

siliconeutensils

INTRODUCTION

Silicone utensils are a relatively new addition to the range and consist of wooden handled utensils, colanders, trivets and prep bowls.

It is quite likely that, as the brand grows, so will this range of products. Le Creuset silicone utensils are perfectly suited for use with

other Le Creuset products, as they can withstand heats of up to 425°C, making them ideal to cook or steam with.


• Lower price point makes them ideal for impulse buys and gifts.

• Utensil heads are detachable for dishwasher use, while the wooden handle is wiped down.

• Utensils have long wooden handles with “rings” which creates a push-pull motion ideal for maximum control.

• The utensils handle is oval, not round, allowing for maximum grip.

• The utensil head is flush with the handle and is slightly extended - great for customers who knock their spoons against the rim of the pot.

• Colanders are small and very useful, can be used for steaming due to high heat resistance.

• All silicone items are flexible - great for pouring, squeezing and scooping.

• Trivets are heat resistant and do not have holes in the base, thus protecting the kitchen surface from a hot dish.

• They are easy to clean and versatile.

• The set of four prep bowls are versatile due to the measurements and can also be used in the microwave, fridge, freezer or oven.

• None of the silicone pieces will break if dropped.

• Durable and long lasting.


Utensils

• Utensils include spatulas which are available in three sizes as well as a spatula spoon, jar scraper and basting brush.

• Utensils are safe up to 425°C, making them ideal for stirring.

• The basting brush is easy to clean and doesn’t leave bristles on the food. It allows for even coating of marinade on meats and

vegetables as well as egg-wash on pastry dishes.

• Silicone part of the utensil is dishwasher safe (wooden handle to be hand washed)

Trivets

• Silicone trivets are very high heat resistant and provide protection for any counter surface when hot cookware is placed upon it.

• They have a unique Le Creuset design.

• Silicone trivets are available in a range of colours to suit any kitchen.

• They are flexible and therefore quite versatile - they can be used as place mats or

to hold hot handles of cookware.

Prep bowls

• There are four sizes in a set.

• Measurements underneath make them ideal for baking.

• Ideal for preparation of small items, or children’s food.

• Will not break if dropped.

• Very versatile, as they can be used in the fridge, freezer, microwave and oven.

Silicone berry colanders

• Small in shape - ideal for small tasks, i.e. washing berries and grapes, or to drain tinned foods such as chickpeas.

• Available in assorted colours to match any kitchen.

• Flexible - allowing product to be squeezed out removing excess water.

• Can be used to steam with as it withstands heats of up to 425°C.

CARE AND USE: With silicone utensils, care should be taken that wooden handles are not placed in the dishwasher.

textiles

INTRODUCTION

Textiles are also new to the range. They are a perfect complement to the brand and are made of the finest quality materials.

Available in an assortment of colours, the product range will suit any kitchen. The textiles consist of all the essentials and are

great accompaniments to the Le Creuset cast iron pots.

PRODUCT RANGE AND FEATURES:

Single oven mitts

• Ideal for removing casseroles from an oven or moving a pot on the stove.

• Magnet stitched into top of the product for added convenience of storage.

• Heat resistant layer on both sides of glove, making it ideal for left and right handed customers.

Double oven gloves

• Reversible for easy use.

• Long length wraps easily around a large pot.

• Ideal for removing casseroles from the stove or moving a hot dish to a serving area.

Apron

• Wrap-around style ensures full coverage.

• Available in a variety of colours.

• Extra length for maximum coverage.

Iron Handle Glove

• Small, slides conveniently over skillet handles for ease of movement.

• Can be wrapped around pot handle if moving it across a flat surface.

• Available in a range of colours to match the Le Creuset cast iron cookware.


• Colours makes the product easy to blend into the range.

• Lower price point makes them ideal for impulse buys or gifts.

• Teflon® coated for stain resistance.

• Thick heat resistant fabric used to ensure maximum comfort and ease of use.

• Variety of essential products available.

CARE AND USE:

• Hand wash or machine wash on gentle cold cycle.

• Take care not to leave handle gloves on the skillet when cooking, as this could lead to product getting hot or burning.

• Take care not to leave any textiles on products when placing a dish or cocotte into the oven.

FAQs:

DO THE TExTILES CLEAN EASILY?

• Yes, the Teflon® coating repels stains and the colourfast dyes endure wash after wash.

Durable and non-stick.

non-stickmetalbakeware

INTRODUCTION

Le Creuset NEW non-stick metal bakeware has a lifetime warranty and consists of the perfect shapes for all kinds of sweet and

savoury baking, from muffins and cupcakes to loaves, cakes and quiches. Each tin has a durable non-stick coating so food simply

slides out with ease and makes cleaning a dream. The non-stick metal Bakeware Range also includes essential shapes for roasting

meats, poultry and vegetables, baking cookies, meringues and gingerbread men, or as a base for flan rings and cake hoops. Heat

spreads gently and efficiently for an even bake without burning.


Rectangular baking sheets:

This large, flat and rigid tin is a real kitchen essential. It can be slid easily in and out of the oven

and is perfect for making meringues, gingerbread men, shortbread, scones, biscuits as well as

bread shaped by hand. It is ideal to use as a pre-heated support for shape moulds and oven

dishes and acts as a base for flan rings and cake hoops.

Rectangular roaster:

The perfect shape for oven-roasting of meat, poultry and vegetables. The easy-release non-stick

coating is so easy to clean, both inside and outside the tin, even caramelised meat juices come

away with ease. The deep side walls and wide rim minimise splashes.

Muffin tin and bun tin:

The deep cups of the 12 Cup Muffin Tray are perfect for making delicious muffins, cup-cakes,

brioches and a whole host of sweet and savoury starters and desserts. The shallow cups of the 12 Cup

Bun Tray are perfect for making delicious sweet and savoury tarts, individual quiches, Yorkshire Puddings

and a whole host of sweet and savoury starters and desserts.

Loaf tin:

The perfect tin for baking a wide variety of breads and cakes. Also ideal for making homemade

paté, meatloaf, sweet or savoury mousses, jelly or chilled desserts.

Square and rectangular cake tins:

The Square Cake Tin is a baking essential and useful for so many recipes. Perfect for making

slab cakes, gingerbread, parkin and brownies, it is also ideal to use as a small roasting tin. The

generous size and versatile shape of the Rectangular Cake Tin makes it indispensible.

Springform tin and quiche tin:

This clever, fluted-edge tin has a removable base which makes removing and serving pastry-

based tarts, flans and quiches easy and without risk of the pastry case breaking. Ideal for sweet

and savoury recipes. Simply release the clip to allow the sides to expand, freeing the base so the

tin can be lifted away for a perfect finish. Ideal for making delicate layered sponge cakes, rich

tortes, soft cheesecake and traditional fruit cakes.

KEY FEATURES:

MATERIAL:Heavy gauge, carbon steel body

• Warp resistant• Excellent heat retention• Even and efficient heat spread throughout tin, better and more even cooking• Professional weight and feel• Keeps shape - won’t bend or twist

NON STICK: • Durable, easy-release, non-stick coating • Specifically created for higher sugar contents and temperature cooking• Metal utensil safe• Silicone-based (not PTFE), PFOA-free• Black, to co-ordinate with TNS cookware

ROLLED-EDGE CONSTRUCTION:• Reinforces tin, helps with shape retention• No sharp edges• Premium and professional look

INTEGRAL LIFTING RIM WITH SILICONE TRIM:• Easy, safe and secure lifting• Features LC rings and an attractive design• Silicone trim* for added grip• Iconic colour

LIFETIME GUARANTEE:• Ultimate reassurance, worthy investment

CARE AND USE:

• Oven safe to 24 0°C / Gas Mark 9

• Freezer safe.

• NOT Dishwasher Safe

• NOT Hob Safe

• NOT Microwave Safe

• NOT suitable for under the grill

wineaccessories

Le Creuset is synonymous with quality and longevity. Invest in these great wine accessories and use them for years to come.

COOLINGChill your wine or champagne in style and keep it cool in our very handy cooler sleeve available in different colours. Need a bottle of wine or Champagne chilled quickly? Not a problem with our range of ingenious cooler sleeves. Available in a variety of colours, the cooler sleeves will add a vibrant touch to the table or your summer barbecue.

OPENING• The GS-400 is the ideal starter set for anybody who enjoys wine. Comprising of our 4-wheel foil cutter for precision foil removal, the Activ-ball table model for effortless cork removal - just turn the handle - no pulling required, and our wine pump with 3 stoppers to preserve wine for up to seven days.

• The G10 Lever enhances every wine experience with effortless cork removal. Patented engine allows you to remove both synthetic and natural corks with ease. Made from high quality metal alloy with a beautiful black nickel finish. Secure grip even on flanged bottles. Hand sharpened stainless steel screw with 3 coats of extra strong non-stick coating. - 10 year guarantee

• TM 110, Le Creuset's classic corkscrew is based on the original 1979 self-pulling corkscrew which makes cork removal fast and easy. The original design by prolific inventor Herbert Allen offers a self-pulling corkscrew with the style and ease that wine lovers have come to expect for more than 30 years; a simple turn of the handle removes a cork in seconds. The classic model inspires the Activ-ball range.

• TM200, Opening a bottle is an important ritual in the enjoyment of wine. Designed for use on any type of cork or bottle, the Activ-ball features Le Creuset's unique technology to bring added simplicity to opening your wine; simply turn the soft touch handle, no pulling is needed. After removing the cork from the bottle, the activ ball design pushes that cork effortlessly off the screw.

• LM 250, 21st Century redesign of the original lever corkscrew offers unrivalled performance. - Patented engine uses rotation technology to remove both synthetic and natural corks with ease - Secure grip even on flanged bottles - Hand sharpened stainless steel screw with 3 coats of extra strong non-stick coating - 5 year guarantee

• The WL300 is the perfect gift for wine and port lovers due to its slow and gentle lever action. Le Creuset innovation and engineering have given way to lever-driven designs such as the wing lever, which is the unique improvement to standard wing corkscrews, making it easier to open the bottle with one fluid motion. - The Le Creuset multiopener combines an effective 4 wheel design foil cutter, a handy screwcap remover, a bottle opener and a sparkling wine cork remover. High functionality and compact design in a single tool to suit any beverage preference. - With Le Creuset's convenient metal foilcutter, a quarter-turn of the wrist is all it takes to cleanly remove foil.Black Nickel finish to match all Le Creuset premium wine tools, the Foilcutter is a convenient accessory for any wine cellar or bartop. - Add a touch of sophistication to your celebration with this stylish Champagne Opener. It will help you open your Champagne or sparkling wine easily and safely.

PRESERVINGOnce wine has been opened, it is important to preserve it properly so as to enjoy the rest of the bottle another day. The Le Creuset metal wine pump preserves wine by removing air from inside an opened bottle, then tightly sealing it using a durable stopper. By simply placing a stopper in the bottle and pumping several times, the wine is sealed and ready for storage.

Le Creuset’s Sparkling Wine Crown Stopper is well suited for sparkling wine bottles. It slides on and around the neck of the bottle creating an airtight seal to maintains flavour and fizz, and is strong enough to prevent leaks when bottles are turned on their sides for storage.

SERVINGThese tools will help prevent spillage and unsightly dripping. If you're in a hurry for a glass of red, the handy aerator means you don't have to wait for it to breathe.

• The Le Creuset Aerator/Pourer is the perfect solution for quick aeration and a drip-free pour. As wine flows through the Aerator Pourer, its unique aeration system and multiple vents open up flavours and aromas, creating a more enjoyable wine experience with every glass.

• The Le Creuset wine decanting fountain with aeration device provides a rapid and complete aeration system with dramatic table theatre. Holding the bottle vertically, it controls the flow of wine allowing a steady stream of air bubbles to flow up into the wine bottle, kick - starting the aeration process, then circulates the wine smoothly around the decanter base for maximum aeration.

techniques &sellingcustomer

service

THERE ARE A FEW BASIC QUESTIONS THAT YOU CAN ASK YOURSELF TO ENSURE YOUR CUSTOMER SERVICE IS ALWAYS

UP TO THE HIGHEST STANDARD.

These include:

PRODUCT KNOWLEDGE

• Do you know which products are in and out of stock?

• Do you know where to find the weekly Warehouse stock (book1) on your local machine?

• Do you know which products are on sale, how much they are discounted by and how to work out the amount payable after the discount (using a calculator)?

• Do you know which casseroles suit each style of cooking? Do you know the benefits of using an oval as opposed to a round casserole and vice versa?

• Do you know the colours and which sizes are available for each colour?

• Do you know where to find the volume, prices and sizes of the casseroles?

• Do you know the benefits of using a skillet as opposed to a grill and vice versa?

• Do you know how to explain the difference between the non-stick surfaces and matt black enamel?

• Do you know the benefits of using the TNS as opposed to the S/S and vice versa?

• Do you know where to find all this information?

YOU ShOUlD nOw Be ABle tO DeteRMine which PRODUct iS BeSt SUiteD tO fUlfil eAch cUStOMeR’S neeDS.

IT IS DIFFICULT TO ExPLAIN ON PAPER WHAT THE BEST

SELLING TECHNIQUES ARE AND IT IS OFTEN BETTER

UnDeRStOOD in ROle PlAY OR ActUAl ScenARiOS.

THIS WILL BE DONE WITH YOU IN TRAINING TO SEE WHAT

SORT OF CUSTOMER SERVICE IS ExPECTED OF YOU AND TO

TRAIN YOU IN THE BEST POSSIBLE WAY TO HANDLE

AnY SitUAtiOn.

KEY BENEFITS: Confidence: Knowing your product gives you the confidence to sell. If you know your product well this will come across when you are talking to customers. This will make them trust what you are saying and feel more familiar with the brand and comfortable to purchase.

Ability to assess customer needs: This ability will allow you to help the customer immediately and they will appreciate it if you can understand what they are looking for and point them in the right direction. This will also help with your ability to close a sale timeously as you will not be wandering around the store aimlessly. The ability to assess a customer’s needs will also more likely not result in returns/repeat sales.

closing sales timeously: If you know your product you will be able to close your sales timeously as you will be able to assess your customer’s needs efficiently and quickly, thus resulting in a quick sale.

Professional: Knowing your product is an important element of professionalism. If you know your product you will come across as a professional individual and sales person. This makes your customer more comfortable and confident in making the purchase.

PRODUCT KNOWLEDGE:

• It is important to keep learning about the new products and prices that become available. This helps with the upkeep of your product knowledge and, again, helps with your customer service. Not knowing the right prices or details about new products makes you appear unprofessional.

• Know the availability of new products and ranges in new colours. This will help you to help customers when they are deciding on making a purchase.

• It is very important that you obtain any Le Creuset shop samples to cook with yourself. This creates and environment where you can relate to your customer and they can relate to you.

• Know your recipe cards. This is very important as it acts as an extra tool in making a sale. If you know your product and know what can be cooked with it you are able to assist customers with ease.

SELLING:

• Be friendly at all times and greet all customers as they walk in. Greeting customers shows that you are available and by addressing them as an individual, they know that you are aware of their presence in your store and, in turn, they are aware of your presence.

• Talk to your store manager about how you are doing with this. Where are your strengths and weaknesses, and where can you improve?

• Do you know how to ask open questions, speak about relevant topics and engage your customer?

• You should be able to close a sale timeously.

• Do you know what to say to customers? Is this relevant to the brand? Does this answer the customers’ questions and fulfil their needs?

• Do you actually listen to what the customer needs in order to ‘diagnose’ what they’re looking for accurately? This is very important.

• Are you aware of your body language?

All these points will help you understand the importance of customer service at Le Creuset, but will also point out your strengths and weaknesses, helping you to identify what areas you can improve on. Word of mouth means a happy customer = 10 happy customers, but the reverse is equally true! It’s essential that customer satisfaction is the top priority instore!

SELLING TECHNIQUE: Everyone has different ways of selling. If you feel you can improve your selling technique, speak to your colleagues or manager and ask them to make a weekly or monthly assessment of your selling ‘technique’.

Keep track of how many of your customers buy on the day or come back later to purchase. Try and see what you could improve on (weaknesses) if your customer doesn’t make a purchase. However, see and acknowledge your strengths when a customer DOES make a purchase. Work on these and help colleagues work on theirs. Learning from your colleagues will give you a fresh perspective on how to sell as well as guarantee improved customer service.

OPEN QUESTIONS: It is important to ask open questions when addressing a customer:

These questions ensure customers open a conversation with you, making it difficult for them not to talk to you. Bear in mind when talking to customers that sometimes your own experiences or other customer experiences with the product might persuade or open a customer up to purchasing.

KEEP IN MIND THOUGH that all conversations should be focused on the brand and product. Once you start talking about irrelevant and personal topics its likely you will lose the sale and come across as unprofessional. It is important to keep time in mind when speaking to your customer. Spending time engaged in irrelevant conversation may compromise other sales.

“Hello, lovely aren’t they?”

“Which is your favourite colour?”

“Do you know the brand?”

“Do you own any pieces? Which ones?/ What colour?”

“Would you like assistance with that?” “Can I help you?”

“Which is your favourite colour?” “Are you okay?”

“Do you know of the Brand?” “Have you tried Bauer?”/”maybe @home is more your style/price range”

“Do you own any pieces? Which ones?” “Do you know we are about to close?”

“Do you like our new colour?/Kettle?” “Don’t touch the display”

DO’S DONT’S

STORIES THAT ARE ACCEPTABLE:

• Other customers’ food/recipes

• Other colleagues’ food/recipe

• Customers praising the brand.

• Your own personal experiences with the cookware, what you enjoy cooking.

STORIES THAT ARE NOT ACCEPTABLE:

• Your financial issues.

• Customers negative experiences or stories about the brand.

• Any personal unrelated story.

CUSTOMER CATEGORIES: Below you will find a general table of different types of customers. This is just a general outline as everyone is different and individual. However, you might find that this table will help you to help your customer in the best possible way.

EASY

How you can tell:

• They ask for a specific product.

How to approach:

• Greet them, usually they will tell you immediately what they are looking for.

What to say:

• Show them the product and choice of colour.

How to close the sale:

• Have you cooked with the product before?

• Link sell ie: spatula or textiles (these customers are usually very easily persuaded to purchase a link sale item and tend to value your input)

• Ring up sale.

MORE ATTENTION REQUIRED

How you can tell:

• They are slightly ambiguous when describing what they are looking for.

How to approach:

• Greet them, ask them what they are looking to do with the product (ie steak, soup, fry an egg etc)

What to say:

• After assessing their needs show them a few options of products that will suit them.


• Have you cooked with the product before?• Link sell ie spatula or textiles. Possibly also add in a free lower price gift and recipe cards to ensure a repeat sale.• Ring up sale

• When talking to a customer never cut them off or make them feel like an outsider.

• Don’t dominate the conversation or come across as forceful.

• When speaking to the customer, always use words like ‘we’, ‘your’ etc. Never say ‘mine’, ‘I‘ or ‘ours.’ Allow the customer to feel confident in their purchase this will guarantee return sales.

DIFFICULT How you can tell:

• They usually ask a difficult* question ie “What’s so special about your pots?”

How to approach:

• Greet them, take them to a specific bay ie Cherry cast Iron.

What to say:

• Answer their questions from beginning to end. Be confident. Use product to stress your points and show customer what you are talking about.


• This may be a customer who doesn’t purchase on the day and is only gathering information. However, if your sales technique, confidence and product knowledge are good the customer is very likely to return to purchase.

• Give the customer a brochure and pricelist. Tell them the website address and to call us if they need any further information.

CUSTOMERS WITH COMPLAINTS How you can tell:

• These customers usually bring in a product. They also usually make it known immediately that they are dissatisfied.

• They have had a negative or bad experience.

How to approach:

• Try to listen to the customer and understand the position they are coming from.

• Be helpful and informative. If you can’t help the customer show them who can or get someone to help you.

What to say:

• Listening is key here. The customer wants you to hear them and understand why they are upset.

• Be friendly and understanding.

• Follow procedure, unless customer is extremely aggravated and wants an assessment immediately.

Bear in mind this customer has spent a lot of money on a quality product. If it’s the product that’s upset him/her, try rectify the situation by assessing the product and replacing it, or giving the customer a solution to their problem through customer procedure.

If the customer is upset about the service he/she has received. Try and reassure them it’s very unusual to experience negative customer service in our stores. Be the sales assistant that makes their experience positive. Key point here is to be understanding. Don’t belittle the customer or their complaint.

BODY LANGUAGE:In the customer service industry, it is really important to be aware of your body language. One could have the best sales pitch, but if projected in the wrong way it can deter the customer from making a purchase.

examples of positive body language:

• Hands behind your back when greeting customer.

• Using your hands to show customers products. Taking the product down and handing it to the customer. Using your hands when explaining the products.

• Facing your customer when talking to them.

• Looking at them when speaking (eye contact.)

• If your customer has bent down to look at something, bend down too.

examples of negative body language:

• Having your hands folded or crossed in front of you when speaking or greeting a customer.

• Keeping your chin down when speaking and not keeping eye contact.

• Pointing your finger or waving your finger at a person or object.

• Turning your back/your body away from a customer as they ask you something.

• Standing when your customer bends down.

• Hands on your hips or your legs crossed.

• Rolling your eyes.

APPEARANCE:

Personal:Appearance is essential at Le Creuset. Remember that we are the interface between the brand and the customer. Inevitably, the contact the customer makes with us results in the impression they have of the brand. This is why it is always important to dress appropriately and speak clearly and confidently.

Dress Code:

• Black clothing.

• Long trousers/ knee length skirts or skirts with opaque stockings

• Neat three quarter trousers are acceptable.

• Shorts are NOT acceptable.

• Le Creuset issued shirts.

• Large amounts of jewellery should not be worn. It can be distracting, unsightly and hamper you when working with the product.

• Closed shoes should be worn - if any product were to fall on your foot and you were wearing open shoes, the company would not be liable for the expense you incur.

• Hair should be neat or tied up. Best is to pin all flyaway’s up and out of your face.

• Make-up can be worn, but subtlety is best. Remember that you are entering your workplace, not a nightclub.

• Nails should ideally be short - when working with the product it becomes very counterproductive if you are worried about breaking a nail. Also, nail varnish should not be chipped or pealing. We work mostly with our hands when showing the product to customers; nothing is more unsightly than chipped nail polish or dirty nails!

STORE:

Remember the customer’s first contact with the brand is you and your store, Le Creuset prides itself on its customer service and excellent quality products. The standards are high, so it is essential to take pride in your store and yourself to ensure these standards are met. It does not take much more than five minutes at the beginning and end of the day to ensure your store is neat and tidy. Remember that other facilities might be open in your mall after you close and some customers might walk past the store. If it looks untidy and unsightly, that could cost you a potential new customer.A clean environment also promotes a good working environment. If you are proud of your store and that it is clean, it makes it easy for you to sell the product, making you more confident and more likely to close a sale.Merchandising in store is also very important. When a customer walks in they must want to touch and interact with the product. Strong displays and merchandising lure customers in, bad displays and merchandising don’t.It is important that all staff are aware of and familiar with basic standards of merchandising.

TABLES:

Depending on the look that you are aiming for or the product being promoted, round cast iron dishes ranging in size from smallest to largest should be displayed down the one length of the table with the oval cocottes on the other side. Best sellers or popular items should be placed in the middle i.e. buffet casseroles, tagines, grills etc. Ideally, the bottom of the table should mimic the top.It is important that tables and their displays are kept clean, as this is the main area in the store that a customer will be drawn to interact with. It needs to look clean and shiny.

BAY DISPLAYS:

Bays have a basic merchandising outline that needs to be followed. Here is a description of how a cast iron bay should look from left to right. This is just a general idea and can be changed within reason according to your store and preferences.

• Top shelf: large cocottes such as 31 and 35 Ovals & 30 and 34 Rounds

• 2nd shelf: 28, 26 & 24 (and sometimes 22cm) Rounds on left, large Tagine and small Tagine in middle with 29,27 and 25 Ovals on front right. Upper Middle shelf: Saucepans stacked on right with handles in same place, Wok in back left corner, Buffets and Saute-pans on risers in the middle & tatin dishes if there is space

• Lower Middle shelf: Bakers in front, 3 smaller pots on top of each other behind Bakers. Oval shallow casserole in front, with Saucier on riser towards the back. Another 3 Rounds in right back corner. Sometimes Tatin Dishes, Oval Dishes or Terrines can also go on this shelf.

• 5th shelf: Grills, Skillets and Skillet grills in their pan-stands

• Bottom shelf: Larger pots and fondues behind them.

• Remember that the labels of pots should always be facing out: this creates a strong, uniform look. Pot protectors should always be used and there should always be four per pot: one on each side of the handles. This protects the pot from getting scratched and allows the stacking of pots into pyramids for interesting and fun displays. Ideally bays should be styled in the same way as this creates a strong look, and consistency is key.

• The flame, cherry and cobalt bays should always be full bays as these are our key colours. Stainless Steel should also have its own bay and the products should be cleaned everyday as they tend to get dull and grubby from regular handling.

TOP TIPS:

• Be aware not to make bays too full or too sparse as this creates an environment where customers won’t interact with the product.

• Table displays allow customers to see the sizes and touch the product and get a feel for it.

• Risers and grill/skillet holders are important because they help display products in an attractive way, luring customers in and showing off the range.

Le Creuset South Africa LeCreusetSA www.lecreuset.co.za

Documents

Entrenamiento LE CREUSET (inglés)