EnterpriseSmartphoneand Mobile)Device)Management)...Five)Phases)of)Managing)Smartphones)and)Mobile)Devices) AirWatch* J.)Doe) Role:AccountManager CorporateServices None J.)Doe)securely)enrolls)

Enterprise Smartphone and Mobile Device Management

Corporate Overview

  Leadership founded Manha0an Associates (NASDAQ: MANH)

 Provide wireless and mobility soluCons to 1000 global customers

  Leaders in Smartphone and Mobile Device Management across mulCple plaGorms

 Privately held with no outside capital

 Headquartered in Atlanta with over 200+ employees

 Our mission: Simplify Enterprise Mobility

AirWatch Proprietary & ConfidenCal

Five Phases of Managing Smartphones and Mobile Devices

Smartphones and mobile devices

Deploy

Secure

Monitor

Manage

Support


Five Phases of Managing Smartphones and Mobile Devices

AirWatch

J. Doe Role: Account Manager

Corporate Services None

J. Doe securely enrolls device using AirWatch 1

AirWatch configures device to access corporate systems


Corporate Services VPN, Wi-‐Fi, Exchange 2007

2

Enterprise upgrades Exchange and rotates Wi-‐Fi cerFficates


Corporate Services VPN, Wi-‐Fi (new), Exchange 2010

AirWatch automaFcally updates device configuraFons

3

J. Doe Role: Director

Corporate Services VPN, Wi-‐Fi, Exchange 2010, Enterprise App Store

J. Doe is promoted to Director

AirWatch reconfigures device based on new role to higher access to

corporate systems

4

J. Doe loses device

AirWatch removes access to corporate data and systems and

remotely wipes the device

5


Phase 1: Deploy

Deploy

Procurement

AcFvaFon

Enrollment ConfiguraFon

ApplicaFons

  AcCvate devices using SMS, Email, URL and other flexible opCons

  Enroll corporate and employee-‐liable devices individually or in scale

  AuthenCcate users and devices through basic and directory services-‐based authenCcaCon

  Instantly configure policies, se^ngs, cerCficates and access to enterprise accounts over the air

  Wirelessly provision internal and recommended apps through the enterprise app catalog


Phase 2: Secure

Secure

AuthenFcaFon

Data protecFon

Passcode policies

Hardware lock-‐down & restricFons

Remote lock & wipe

  Ensure authorized and compliant devices have secured access to enterprise resources and accounts

  Protect personal and corporate data and the enCre device through encrypCon and passcode policies

  Prevent unauthorized device use by locking down device features and enforcing restricCons

  Audit devices for compliance with corporate policies, se^ngs, applicaCons, third parCes and more

  Automate business policies for non-‐compliant or jailbroken devices


Phase 3: Monitor

Monitor

Devices

Network

ApplicaFons Users

System

  Monitor devices and network health status and staCsCcs for excepCons

  Track user acCvity, such as app downloads, voice, SMS and data usage against pre-‐defined thresholds, white or black lists

  Monitor system access and console user acCvity through detailed event logs

  Set up alerts and automated business rules for specific device or network acCons, user acCons or system performance

  Generate acConable reports with automated distribuCon across IT team


Phase 4: Manage

Manage

Mobile assets

Policies & restricFons

ConfiguraFon seRngs

ApplicaFons & soSware

Enterprise accounts

  Streamline and automate mobile asset and inventory management

  Update and provision new policies, se^ngs, cerCficates, apps, sodware and access to enterprise accounts and more over the air

•  Exchange AcCve Sync •  Wi-‐Fi •  VPN •  CA •  LDAP

  Push down configuraCon profiles, apps, sodware or remote lock & wipe commands to individual devices or groups

•  On-‐demand •  At a scheduled Cme or •  Next Cme a device checks in


Phase 5: Support

Support

Remote diagnosFcs

Remote assistance

Remote control

Self-‐service portals

Case management

system

  Perform device diagnosCc tests remotely to idenCfy issues

  Provide remote assistance to mobile users and communicate from the console via SMS messaging

  Take remote control of a device for more efficient troubleshooCng

  Provide users with remote management capabiliCes through a self-‐service portal

  Manage troubleshooCng cases and system incidents using an integrated case management system



Product Delivery

  Sodware as a Service (SaaS)

  Behind the firewall (BTF)

  Sodware appliance

  Responsive support and services

Product Architecture

  Web-‐based

  MulC-‐OS

  MulC-‐tenant

  MulC-‐lingual

  Scalable

  Secure

  NaCve user interface (iUI)

  Enterprise integraCon

  WLAN monitoring

  Intelligent noCficaCons

  Robust reporCng portal

  MDM SDK library

What Makes AirWatch Different?

Web-‐based User Interface

AirWatch’s web-‐based console is designed to provide fast access to criFcal business informaFon reducing response Fmes and increasing producFvity.

  Access and control of business and IT informaCon from mulCple locaCons

  Flexible views to efficiently access informaCon

  Advanced architecture to quickly filter through thousand of devices

  Customized menus, data dicConary and user preferences

  Ability to save searched and queries for repeCCve tasks

  ExcepCon management approach to idenCfy compliance and security issues


MulF-‐OS

AirWatch’s comprehensive mobile device management plaYorm is built to support enterprises with diverse mobile devices across mulFple networks.

  Secures, monitors, manages and supports all mobile devices, regardless of type, manufacturer or mobile plaGorm

  Presents an integrated, real-‐Cme view of all mobile devices deployed across the enterprise

  Provides full life-‐cycle management of all mobile assets

  Supports employee and corporate-‐liable as well as line of business devices


MulF-‐tenant Architecture

AirWatch’s mulF-‐tenant architecture allows end customers or managed services providers to manage mulFple enFFes using a central console.

  Manage mobile assets by divisional, geographical, or organizaConal groupings

  Customize console user access and capabiliCes

  Standard roles for easy implementaCon

  Granular control for custom roles

  Users can carry different access rights across different logical device groupings

  Secured access for third-‐party device support organizaCons and third-‐party applicaCon providers (if applicable)


MulF-‐lingual Console

AirWatch’s flexible architecture supports mulFple languages within an organizaFon.

  Localizes languages by integraCng specific cultural, linguisCc or industry terms

  Creates a data dicConary for any IT or business-‐defined group of console users

  Gives console users the ability to select their preferred language and dialects

  Converts and stores all languages in Unicode

  Uses the IETF language tag to support internal localizaCon

  Supports double and quad byte character sets


Security and Compliance

AirWatch enables and enforces IT security and compliance at the device and console level. AirWatch provides secure hierarchical console access based on locaFon, role and funcFon.

Console Security and Compliance   AcCve Directory IntegraCon

  Role-‐based access to views and funcConality

  N-‐Cer levels of security

  Single sign-‐on integraCon with 3rd party apps

  Complete audit trail, ensuring only authorized users are accessing the system

Mobile Device Security and Compliance   ConCnuous device monitoring and audits

  Detailed event log for all management accountability

  Real-‐Cme alerCng for compliance excepCons


Intelligent NoFficaFons

AirWatch’s alert engine provides immediate noFficaFons to end users and IT groups for security and compliance issues.

  Device roaming alert

  Non-‐compliance / device compromised

  InacCve device

  Unauthorized applicaCons

  Expired cerCficates

  SIM card change

  RestricCon audit failure (passcode policy, Safari usage, camera enabled, etc)


Robust ReporFng Portal

AirWatch generates acFonable, results-‐oriented reports and provides automated report distribuFon to IT-‐defined lists.

  MulCple access and reporCng levels

  Reports directly linked with security model

  Provides IT-‐defined access to partners and other third parCes

  Extensive library of management reports

  Automated report distribuCon

  Flexible and easy customizaCon based on:

  Desired data points

  Date ranges

  File format preferences – CSV, XML, PDF, XLS


On-‐premise

Perpetual License

  Physical or virtual hardware

  Integrates with mulCple enterprise services

  Email environments, Directory Services, CerCficates and more

  .NET, SQL architecture

Flexible Delivery

SoSware as a Service (SaaS)

Monthly Subscrip5on

  MulCple redundant data centers

  Best of class hardware -‐Cisco, F5, EMC and Dell

  24 / 7 / 365 Atlanta-‐based NOC

  High availability (HA)

  Standard SLA > 99.9%

Appliance

Turnkey solu5on

  Tiered soluCons to opCmize appliance size

  Industry standard hardware

  Redundant hardware components

  AirWatch perpetual licenses


AirWatch provides industry-‐leading technical support and services to help enterprises achieve opFmal producFvity and operaFonal efficiency.

  ImplementaFon Services and Training

  Successful combinaCon of technical knowledge, industry experience and resources

  Streamlined implementaCon process regardless of deployment method or scale

  Professional Services

  Technical experts prepared to assess technology needs, provide on-‐site deployment, integraCon services, mobility best pracCces and technical soluCons

  Technical Support

  Standard, extended or 24/7/365 support

  Atlanta-‐based NOC

  Fast response Cmes

  Online support and training portal

  Dedicated enterprise contacts

  Sodware maintenance and upgrades

Responsive Support and Services

NORTH AMERICA Atlanta Headquarters

1425 Ellsworth Industrial Blvd.

Suite 33

Atlanta, GA 30318

United States


EMEA Milton Keynes

3 & 4 Newton Court, Kelvin Drive

Milton Keynes

MK5 8NH

United Kingdom

APAC Melbourne

Suite 9

1153 Burke Road

Kew, Vic 3101

Australia

Metro Washington D.C

6888 Elm Street

Suite 303

Mclean, VA 22101

United States

Seacle

81 Vine Street

Suite 404

Sea0le, WA 98121

United States

Bangalore

# 118, Road No. 3

EPIP Phase I, Whitefield

Bangalore -‐ 560066

Karnataka, India

Worldwide LocaFons

Documents

EnterpriseSmartphoneand Mobile)Device)Management)...Five)Phases)of)Managing)Smartphones)and)Mobile)Devices) AirWatch* J.)Doe) Role:*AccountManager* CorporateServices None J.)Doe)securely)enrolls)

EnterpriseSmartphoneand Mobile)Device)Management)...Five)Phases)of)Managing)Smartphones)and)Mobile)Devices) AirWatch* J.)Doe) Role:AccountManager CorporateServices None J.)Doe)securely)enrolls)