Enterprise Visualization Suite

Businesscape AS

Today…

Business Process Models:Incorrect Outdated

”Powerpoint” reality

Tomorrow…

Interactive

Zooming

Accurate

Traffic jam (bottlenecks)

Alternative routes

Nearest petrol station

Prediction of arrival

Business Process Discovery

Transaction Logs• ERP System• RFID• ”Picture of work

practice”

ProcessKnowledge• Real• Interactive• Objective

Transaction LogsTimestamp Activity User Resource Process

Instance01.01.2010 14:33:12

Create Purchase Requisition

Per PR010203 P0010

02.01.2010 10:00:52

Create Purchase Order

Hans PO011041 P0010

02.01.2010 11:10:30

Change Order Anne PO011041 P0010

02.01.2010 12:56:12

Create Purchase Requisition

Anne PR010204 P0011

02.01.2010 13:00:50

Goods Receipt Hans GR9912001 P0012

03.01.2010 13:01:14

Handle Invoice Hans PO011041 P0010

…

Process Knowledge• Discovered Process Models

– Load distributions– Frequent paths– Multiple perspectives– Interactive

Process Knowledge• Statistics

– Performance indicators– Durations– Bottlenecks– Trends

Process Knowledge• Data Mining Models

– Hidden patterns in the data– Characteristics

Scenario• Wells Bank• Call center

– New Customers– Stock Trading– Regular Service– Service in English

EVS: Analysis approach

EVS BPI Cycle

Dataset Definition

Highlight clustersAnalyze

Define Dataset

EVS BPI Cycle

Dataset Definition

Highlight clustersAnalyze

Highlight Clusters

EVS BPI Cycle

Dataset Definition

Highlight ClustersAnalyze

Highlighting subsets– Comparisons– Detailed analysis

Analyze

EVS BPI Cycle

Dataset Definition

Highlight ClustersAnalyze

AnalysisDiscovering interactiveand multi perspective process models

Scenario• Visualization of clusters

in the overall process flow

Scenario• Evolution Chart

– Animating trends– High level and targeted

analysis

Scenario• Data mining

– Characteristicsof selected clusters TEAM 1:

J48 pruned tree------------------

stock trading complete = true| duration, vru start -> stock trading start <= 11000: false (3.0/1.0)| duration, vru start -> stock trading start > 11000: true (11.0/1.0)stock trading complete = false: false (186.0/24.0)

Number of Leaves : 3Size of the tree : 5Correctly Classified Instances 343 85.75 %Incorrectly Classified Instances 57 14.25 %

Summary• Discover the Real Business Flow• Improve Understanding• Spot Bottlenecks• Improve Accountability• Support Compliance• Provide Specifications for Automated Workflow

Projects and Partners

NidarFelleskjøpet Trondheim

Bogart / HrafnTEXI

kontakt@businesscape.no