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VOICE | DATA | CLOUD | MANAGED SERVICES
W E ’ R E W I R E D D I F F E R E N T LY
ENTERPRISE SOLUTIONS
TABLE OF CONTENTS
VOICE SOLUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5HOSTED VOICE | HOSTED CALL CENTER | ENTERPRISE TRUNKING
DATA SOLUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9DEDICATED INTERNET ACCESS | METRO ETHERNET
CLOUD SOLUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13UNIFIED COMMUNICATIONS | SOFTWARE AS A SERVICE | INFRASTRUCTURE AS A SERVICE
MANAGED SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17MANAGED SECURITY | MANAGED NETWORK | MANAGED WIF I
KEY INDUSTRIES WE SERVE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21HOSPITAL ITY | EDUCAT ION | HEALTHCARE | GOVERNMENT
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OUR SUCCESS IS BASED ON A PREMISE:
WE THINK DIFFERENTLY ABOUT OUR CLIENTS.
WE VIEW THEM DIFFERENTLY. We know our clients. They have a face and a name.
We see them as true partners and not just line items.
WE DELIVER SOLUTIONS DIFFERENTLY. We innovate from a client–centric point
of view not a company–defined product line–up. Our products and services are delivered with
real–time guaranteed service levels.
WE BUILD CLIENT RELATIONSHIPS DIFFERENTLY. We base them on strong
local connections and superior customer service, including a local account team and executive
management support that eliminates bureaucracy and accelerates problem solving.
WE’RE FOCUSED DIFFERENTLY. We own and operate our network end–to–end to
invest in the long–term success of each client, and our community, with superior network
performance they can always count on.
SIMPLY PUT – WE’RE WIRED DIFFERENTLY.
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BRIGHT HOUSE NETWORKS ENTERPRISE SOLUTIONS A LEADER OF ADVANCED COMMUNICATIONS AND NETWORKING SERVICES
At Bright House Networks Enterprise Solutions we think globally, but are invested locally in
the long-term success of our clients and our community. We’ve built a leading edge, all fiber
network that we continue to expand to provide the connectivity, security, and reliability today’s
organizations demand.
We are a single provider for total advanced networking solutions. With our comprehensive
portfolio of Voice, Data, Cloud, and Managed Services products, combined with the strength
of our network, we can design and deliver highly customized, scalable, and technologically
advanced solutions. How we customize refers not only to how we design client-centric
solutions, it’s also how we deliver – we go above and beyond in meeting our clients’ needs.
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VOICE SOLUTIONSAgile organizations are able to keep up with the latest technology and meet the changing demands of
their customer base. Our Voice Solutions provide that agility. They have the flexibility and scalability
to seamlessly meet growing demand. Whether you want to leverage your existing premise-based
system or transition to the cloud, we can meet the specific needs of your organization to address
current capabilities and future goals.
Our Voice Solutions are delivered over our secure and reliable all fiber network. Our fully redundant
infrastructure ensures service continuity for your mission critical voice applications, while our
Network Operations Center provides 24/7/365 monitoring and technical support.
WE ELIMINATE THE NEED TO MANAGE MULTIPLE PROVIDERS BY BEING A SINGLE SOURCE FOR TOTAL ADVANCED NETWORKING SOLUTIONS.
HOSTED VOICE | HOSTED CALL CENTER | ENTERPRISE TRUNKING
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VOICE SOLUTIONS
HOSTED VOICECLOUD-BASED, UNIFIED COMMUNICATIONS SOLUTIONCloud-based and feature-rich, Hosted Voice is our fully managed, comprehensive voice solution with advanced unified
communications features that enhance workforce productivity. Mobility features keep your remote and mobile workers
seamlessly connected with the office. Real-time scalability that’s guaranteed by strong service level agreements means
you can expand your voice service quickly on demand. We provide the voice service, best-in-class, high definition phone
equipment along with network oversight and maintenance. As technology advances, we’ll ensure your service optimizes
the latest and best on the market.
HOSTED CALL CENTERCLOUD-BASED, INBOUND CALL CENTER SOLUTIONHosted Call Center has all the end user customization and functionality needed to support a wide range of call center
operations from a simple help desk to a high volume, customer support center. Fully managed and cloud-based, it
integrates with our Hosted Voice service to provide a seamless, comprehensive voice solution that improves productivity
without burdensome startup costs. Modular and scalable, our Hosted Call Center Feature Packs allow your organization
to customize the level of service needed from automatically routing calls with simple call distribution and queuing
features to advanced routing and call management report capabilities.
ENTERPRISE TRUNKINGSYSTEM EXPANSION, INVESTMENT PROTECTIONProtect your investment in your existing premise-based PBX or key system while expanding its capabilities with
Enterprise Trunking. It’s a cost-effective solution allowing you to migrate to a flexible IP-based solution. Enterprise Trunking
provides a dedicated voice connection that’s not shared with your Internet, ensuring reliability, speed, and function.
It seamlessly integrates your organization’s data, local, and long distance calling over one cohesive network while
delivering the efficiencies that only dealing with a single source for your voice and data needs can provide.
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DEDICATED INTERNET ACCESS | METRO ETHERNET
DATA SOLUTIONSWe are a local leader in providing advanced Data Solutions, delivered over our privately owned
and managed all fiber network. Our network delivers symmetrical upload and download speeds
up to 10 Gbps. With a fully redundant facilities-based IP core infrastructure and strong service
level guarantees, we’ll ensure the bandwidth your organization needs is always available,
reliable, and secure.
Our privately owned and operated network is monitored 24/7/365 by a locally-based Network
Operations Center. Our account team and Cisco certified engineers will work with your organization
to design and implement customized and innovative Data Solutions to accommodate all your
data needs, no matter how robust.
WE OWN AND OPERATE OUR LEADING EDGE, ALL FIBER NETWORK SO UNLIKE OTHER PROVIDERS, WE CAN OFFER 100% ACCOUNTABILITY.
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DATA SOLUTIONS
DEDICATED INTERNET ACCESSRELIABLE AND ROBUST CONNECTIVITY WITH GUARANTEED BANDWIDTHOur Dedicated Internet Access services address your complex bandwidth requirements by providing a dedicated fiber
connection from your organization to the Internet. Our services include robust service level guarantees, dedicated
bandwidth, and symmetrical upload and download speeds up to 10 Gbps. A fully scalable service, Dedicated Internet
Access delivers committed bandwidth and optional burstable billing capabilities to meet heavy demands requiring
expanded needs. Dedicated Internet Access easily integrates with our other products and services to deliver a
cost-effective, seamless solution leveraging the latest advanced technologies.
METRO ETHERNETSECURE AND DEDICATED MULTI-SITE CONNECTIVITYMetro Ethernet is a private Wide Area Network (WAN) solution securely connecting your organization’s multiple sites with
speeds up to 10 Gbps symmetric. It allows your organization to securely extend its reach via dedicated fiber access
directly to our privately owned and managed leading edge network. Our Metro Ethernet services can be easily deployed
in multiple configurations based on your organization’s specific requirements. It gives you the flexibility to mix speeds by
location and application enabling your organization to leverage the latest advanced data, voice, and video technologies.
Optimize your IT resources further by adding Managed Network to deliver a fully managed network solution.
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UNIFIED COMMUNICATIONS | SOFTWARE AS A SERVICE | INFRASTRUCTURE AS A SERVICE
CLOUD SOLUTIONSTechnology as a service, delivered through the cloud, presents endless opportunities for
innovation, cost-savings, and greater agility. Migrating to the cloud gives your workforce access to
the services it needs anytime and anywhere, facilitating collaboration and boosting productivity.
Virtualization frees your IT staff to focus on more strategic initiatives rather than fulfilling daily
operational needs, and eliminates the capital expense associated with maintaining and replacing
on-premise legacy equipment. By building, maintaining, and operating a private network linking a
client directly to our cloud, we provide the secure connectivity organizations can trust.
A COMPREHENSIVE CLOUD STRATEGY IS CRITICAL FOR DAILY OPERATIONS AND LONG-TERM GOALS.
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CLOUD SOLUTIONS
UNIFIED COMMUNICATIONSEVERYWHERE CONNECTIONS FOR ANYWHERE COLLABORATIONSeamlessly integrate multiple devices and various communication technologies into a tightly integrated collaborative
solution with Unified Communications. It works with our Hosted Voice solution adding significant enhancements,
including video calling, instant messaging and presence, desktop sharing, and web collaboration. It supports different
communications platforms so there’s no need to have separate solutions for each of your devices and also includes a
fully integrated mobile app, Anywhere Connect, for select Apple and Android devices.
SOFTWARE AS A SERVICEPRODUCTIVITY-BOOSTING, CLOUD-BASED TOOLSExecute and operate software applications entirely from the cloud on a recurring subscription, simplifying deployment,
reducing costs, and improving productivity. You can customize a solution that’s right for your organization, choosing
from among our offerings: Hosted Microsoft® Exchange, Hosted Microsoft® SharePoint®, and Web Hosting. There’s
no hardware or software installation required on your part. We’ll scale our infrastructure to meet your needs.
INFRASTRUCTURE AS A SERVICE FULL REDUNDANCY, HIGH AVAILABILITY, ON DEMAND SCALABILITY Designed to be flexible, reliable, and easy to use, our Infrastructure as a Service solutions employ the latest virtualization
and storage technologies to meet the diverse needs of your organization. Take advantage of the flexibility, scalability,
and cost savings offered by Cloud Compute. This virtual server solution lets you scale up or down on demand to get the
computing power you need, when you need it. Cloud Backup is a simple yet powerful solution protecting your files from
computer crash or hard drive loss by managing the backup of your servers, workstations, and laptops.
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MANAGED SECURITY | MANAGED NETWORK | MANAGED WIFI
MANAGED SERVICESIs your network able to keep up with technology advancements and emerging security threats?
Our Managed Services provide you with a higher level of service by proactively managing the day
to day operations of your network to enhance the reliability and security of your IT infrastructure.
We’ll coordinate the implementation, hosting, management, and maintenance of your organization’s
IT platform to keep it operating at peak performance. And we’ll do so by working collaboratively
alongside your organization’s IT department, either via remote support services or on-site.
PROACTIVE MANAGEMENT OF YOUR NETWORK TO FREE UP YOUR IT STAFF TO FOCUS ON BUSINESS CRITICAL STRATEGIC INITIATIVES.
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MANAGED SERVICES
MANAGED NETWORKMAXIMIZE NETWORK PERFORMANCE, RELIABILITY, AND SECURITYChanging business needs, remote workforces, and ever increasing data and security requirements can stretch your
network and your IT resources. With our Managed Wide Area Network (WAN) and Managed Local Area Network (LAN)
services, we’ll fully manage, maintain, and monitor your organization’s network 24/7/365. We provide industry leading
Cisco equipment that includes full warranties, software updates, maintenance, repair, and replacement to insure your
network performs at peak levels. Our Managed Network services eliminate costly and unexpected capital expenses while
helping your organization remain competitive and improve profitability.
MANAGED WIFI ROBUST, SECURE, AND FULLY MANAGED WIRELESS NETWORK SOLUTIONSKeep your workforce, customers, and business partners connected 24/7/365 with our Managed WiFi services. Managed WiFi
includes the installation, implementation, and ongoing management of your organization’s own private and secure WiFi network.
It’s designed to align with your specific security requirements and includes the installation of multiple WiFi access points
to ensure superior and reliable signal quality. Managed WiFi will support your growing access needs, while providing
consistent, secure wireless connectivity that’s backed by strong service level guarantees.
MANAGED SECURITYADVANCED PROTECTION FOR YOUR NETWORK, APPLICATIONS, AND EMAILAs rapidly as technology changes, so does your organization’s security landscape. Our comprehensive selection of
Managed Internet Security and Managed Email Security services allow you to tap into the wealth of cutting-edge expertise
with our world-class team of engineers, technicians, and Cisco partners. From leading edge firewall protection and
defense systems to inbound and outbound email security, we’ll design and proactively manage a customized solution to
provide superior protection from the latest and emerging security threats. There’s no expensive equipment to purchase
and as a fully managed solution, you can reallocate your IT resources to other business critical activities.
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KEY INDUSTRIES WE SERVEAt Bright House Networks Enterprise Solutions we have a world-class team of industry professionals
who have broad experience creating and delivering customized solutions for enterprise organizations,
specifically in the Hospitality, Education, Healthcare, and Government sectors. We know our clients.
We understand your business and what you need to succeed. Our approach to delivering the advanced
communications and networking solutions to help you attain your goals is based on four core strengths:
ONE NETWORK. We provide our own secure and reliable all fiber network.
ONE CUSTOMIZED, COST-EFFECTIVE SOLUTION. Our Voice, Data, Cloud, and Managed
Services products can be customized to your organization’s needs.
ONE DEDICATED LOCAL TEAM. From sales to support, you can be confident knowing you’re
supported by a dedicated, local team.
ONE SHARED VISION. We support the future success of our clients and our community.
HOSPITALITY | EDUCATION | HEALTHCARE | GOVERNMENT
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Today’s guests want to do more than surf the Web or
check email. They want a “Just Like Home” experience.
Online guest reviews on popular travel sites carry great
weight with today’s traveler. Your brand name is on the line
when it comes to the quality and reliability of your video
and data services.
With our HD Dedicated Network and HD Set Back Box video
services, your property gets the best of HD programming,
the popular sports and news channels your guests rely on,
and plenty of entertainment choices. Our Set Back Box
service also includes On Demand programming and an
interactive, onscreen channel guide.
When it comes to Internet access for you and your
guests, we offer Business Internet, Dedicated Internet
Access, and Managed WiFi services. We can design and
implement a secure and reliable data solution for your
property with the scalability needed for the future and the
management, maintenance, and monitoring services to
keep it working at peak performance.
Trust your guest experience to our comprehensive suite of
Video, Voice, Data, and Managed Services allowing us to
customize the right solution for your property.
HOSPITALITYGIVE YOUR GUESTS A “JUST LIKE HOME” EXPERIENCE
HOSPITALITY CLIENT REFERENCE
1,660 ROOMS
225,000 GUESTS PER YEAR
OVER 400 WIFI ACCESS POINTS
SELECTED ENTERPRISE SOLUTIONS
= 5,000
= 500
MORE IN–ROOM AND PROPERTY WIDEINTERNET AND WIFI ACCESS POINTS
LOCATED IN TOP VACATION DESTINATION IN THE US
164 ACRE RESORT
Business Phone Business Internet High Definition –Dedicated Network
Managed WiFi
HOSPITALITY PRODUCTS
Rapidly emerging technologies are transforming education
in the 21st century. Schools are now putting technology
at the center of the classroom and building curriculum
around it. As the use of technology in our schools grows,
so will the demands on bandwidth and the complexities of
managing the network infrastructure. Bright House Networks
Enterprise Solutions provides the connectivity, security, and
support educators need to leverage this new technology
and prepare students for the challenges of the future.
Enterprise Solutions is a Qualified E-Rate Service Provider,
so we understand the budgetary, security, and bandwidth
challenges today’s educators face. Our experts will design
optimal solutions to maximize E-Rate funding while our
dedicated, local teams ensure that your schools have
secure connectivity around the clock.
From small private schools, to the nation’s 8th and 10th
largest K-12 public school districts, to some of the nation’s
largest college campuses, we support educators with
integrated Voice, Data, Cloud, and Managed Services.
EDUCATIONEMPOWERING TECHNOLOGY IN THE CLASSROOM
220+
183,562Students
81,162Elementary Students
2,914K-8 Students
38,498Middle School Students
50,037High School Students
683Exceptional Students
2,513Alternative Students
7,755Charter Students
Provide Data, Voice, andManaged Services to
LOCATIONS
EDUCATION PRODUCTS
Metro Ethernet
LARGEST PUBLIC SCHOOLDISTRICTS IN THE US
ONE OF THE
TOP 10SELECTED ENTERPRISE SOLUTIONS
Managed Networking Managed Security
Enterprise Trunking
EDUCATION CLIENT REFERENCE
Dedicated Internet Access
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Technology impacts how healthcare professionals work
and how they communicate with patients, colleagues,
and office staff. In today’s digital world, protecting
patient information is paramount and privacy compliance
requirements require superior security.
We understand, for healthcare organizations, having the
right technology is key to HIPAA compliance, streamlining
your facility’s operations, and ensuring continuity
of care – and we have the track record to prove it.
We know that in healthcare, reliable, real-time access
to critical information can be a matter of life and death.
Our solutions enable secure transmission of medical
records, cloud computing for EHR, and large file sharing
for digital imaging and telemedicine video conferencing,
while our strong service level agreements ensure that
the technology services your facility needs are always
available when you need them.
Our Voice, Data, Cloud, Managed Services, and Video
Solutions provide the superior security and reliability
needed for healthcare IT and data management.
The work of the public sector is never done and always
in demand. Government agencies at every level must
leverage technological innovations to expand the way
they deliver information and services to those they serve.
Online transactions and digital interaction with citizens via
graphical user interfaces and audio/video presentations
are now expected from government and their agencies.
With shrinking IT budgets, doing more with less is critical.
At Enterprise Solutions we provide reliable, secure, and
scalable Voice, Data, Cloud, and Managed Services.
We have extensive experience creating customized
communications and network solutions for the public
sector – integrating your services into a single secure
system for added efficiency and cost-savings. From sales
to technical support, you can count on our dedicated,
local teams to be there when you need us.
Governments can’t afford downtime when it comes to
their communications network. That’s why our services
are backed by our leading edge, all fiber network that we
own end-to-end. Our fully redundant, secure infrastructure
ensures connectivity and accountability 24/7/365.
HEALTHCARETHE RIGHT TECHNOLOGY FOR COMPLIANCE AND CONTINUITY OF CARE
GOVERNMENTGIVE YOUR CONSTITUENTS REAL-TIME ACCESS TO DATA AND INFORMATION
FACILITIES/PHYSICIANS/PATIENTS SERVED
123,903Patient Discharges
621,514Home Health Visits
8.7Million Lab Tests
452,177ER Visits
2,800Physicians
2,904Beds
20,100Employees
14Outpatient Centers
10Hospitals
LOCATIONHEALTHCARE PROVIDER200
S E L E C T E D E N T E R P R I S E S O L U T I O N S
HEALTHCAREPRODUCTS
Enterprise Trunking
Metro Ethernet
Dedicated Internet Access
Hosted Voice
HEALTHCARE CLIENT REFERENCE
TB TIMES FORUM AND CONVENTION CENTER
2012 REPUBLICAN NATIONAL CONVENTION
50,000visitors including:
2,286delegates
2,125alternates
15,000credentialedmembers of
the media
HURRICANEPREPAREDNESS
protocols activated
SECURITYIntegrated plan to protectnetwork and successfullyward off cyber adversaries
= 1,000
48 MILESof indoor data cabling at the TBT Forumand Convention Center
>190 MILESof fiber added to downtown footprint
Service Levels
GUARANTEED
Bandwidth ofDedicated
Internet Access
10 GBPS
Data ServicesVideo ServicesVoice Services
SELECTED ENTERPRISE SOLUTIONS AS OFFICIAL PROVIDER OF:
Access Points tosupport 22,000 seat
TB Times Forum
225
Media AgenciesSupported
147
GOVERNMENT CLIENT REFERENCE
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OUR TECHNOLOGY. OUR PEOPLE.At Bright House Networks Enterprise Solutions, we focus on the future in order to provide innovative
products and services that leverage advances in technology. We’ve built a superior network using
the best equipment available on the market, and a world-class team of professionals at every
level of our organization who understand the importance of accountability.
Our engineers work tirelessly to stay ahead of the curve when it comes to emerging technologies.
They monitor trends in the technology space to ensure we’re aligned to take advantage of what’s
new while passing on the benefit to our clients.
We’re constantly asking – what’s the best way to do this? We don’t sit back and wait for technology
to advance. We make it happen. There’s a personal commitment to be the best that runs through
the entire company. This is Enterprise Solutions today.
WE’RE WIRED DIFFERENTLY.
