Ent06.1 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. A Knowledge Innovation TM

ent06.1Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com

A Knowledge InnovationA Knowledge InnovationTMTM Project Proposal Project Proposal

for for ( (Global Knowledge CenterGlobal Knowledge Center))

GKC GKC Innovation through TrainingInnovation through Training

23/6/2005 , 23/6/2005 , RITSECRITSEC


Thank youThank youThe following course work and project proposal was created as part of the „KEN The following course work and project proposal was created as part of the „KEN Practitioner Certification Course“ delivered at RITSEC, Cairo in collaboration with Practitioner Certification Course“ delivered at RITSEC, Cairo in collaboration with Entovation Internation Ltd. Entovation Internation Ltd. The Knowledge Innovation Assessment Methodology was developed and is copyrighted The Knowledge Innovation Assessment Methodology was developed and is copyrighted by Debra M. Amidon (by Debra M. Amidon (www.entovation.comwww.entovation.com))A special thank you for their support is given to (alphabetically listed by given name):A special thank you for their support is given to (alphabetically listed by given name):

– The Egyptian Ministry of Administrative DevelopmentThe Egyptian Ministry of Administrative Development– RITSEC ManagementRITSEC Management

Hisham SherifHisham Sherif Mahmood RezkMahmood Rezk Effat El-ShookyEffat El-Shooky

– RITSEC StaffRITSEC Staff Amin Lotfy (Local project management and facilitation)Amin Lotfy (Local project management and facilitation) Ahmed Sobky (Local project management and facilitation)Ahmed Sobky (Local project management and facilitation) Neven Noshy (Local IT support)Neven Noshy (Local IT support) Sophia Korayem (Local project management)Sophia Korayem (Local project management)

– International supportersInternational supporters Debra Amidon, Entovation International Ltd Debra Amidon, Entovation International Ltd wwwwww..entovationentovation..comcom (Content expert) (Content expert) Oliver Schwabe, Eurofocus International Consultants Ltd, Oliver Schwabe, Eurofocus International Consultants Ltd, wwwwww.euro-.euro-focusfocus..comcom

(Facilitator)(Facilitator)– and the whole participant groupand the whole participant group


Participants (Only for group project)Participants (Only for group project)

Ali Atyia Mowafy. Asmaa Kamal Elfaham. Housam Eldin Farouk Abd Elhady. Inas Nagiub Shama. Zaineb Khariy Mohmoud.


Executive SummaryExecutive Summary

The problemThe problem:: TTraining mess which means lost money,lost time,no raining mess which means lost money,lost time,no

outcome.as a reslut,no innovation,i.e. We haven‘t :outcome.as a reslut,no innovation,i.e. We haven‘t :

- Clear stratgy. - Clear stratgy.

- specific purpose.- specific purpose.

- rules for chossing the right program for right empolyee.- rules for chossing the right program for right empolyee. Denpending on one method for improvimg governamental Denpending on one method for improvimg governamental

employees skills and abillities ( TRAINING)employees skills and abillities ( TRAINING)


The solution:The solution:

Inpedendence center responsable for Inpedendence center responsable for training for both governamental training for both governamental institutions and for private institutions and for private sector.Training for governamental sector.Training for governamental institutions will be nearly for free but institutions will be nearly for free but the training for private sector will be for the training for private sector will be for fees.a part of this fees is for supporting fees.a part of this fees is for supporting the governamental training and the the governamental training and the other is for center profit.other is for center profit.


The expected financial and non-financial valueThe expected financial and non-financial value::

FinancialFinancial::

Reducce the cost of trainning programs.Reducce the cost of trainning programs. Investe the time .Investe the time . Best allcation of values.Best allcation of values. Provide high qaulity services .Provide high qaulity services . FeesFees of the programs of the programs

non-financialnon-financial:: Find the shortest way to capture the knowledge.Find the shortest way to capture the knowledge. professionalism professionalism Communication between the center and other organizations.Communication between the center and other organizations. Credibility Credibility Keep in touch with new concepts.Keep in touch with new concepts. Increase the employees educational value and qualifications of the Increase the employees educational value and qualifications of the

employees.employees. Trust about the efficiency of the presenting servicesTrust about the efficiency of the presenting services Extend services.Extend services.


Executive SummaryExecutive Summary

The required resourcesThe required resources:: Buget. Buget. IT team.IT team. Infrastructure ( IT,frunuture,Infrastructure ( IT,frunuture, Professional staff Professional staff Location(s) ( virtual and real)Location(s) ( virtual and real) AnalyzersAnalyzers Experts.Experts.

The time neededThe time needed::


Project DescriptionProject Description

We have to establish new organization which create qualified and We have to establish new organization which create qualified and global employee awarded of His job missions and able to deal global employee awarded of His job missions and able to deal with The global issues related to his job in any context and place with The global issues related to his job in any context and place (new attitudes & new courses). (new attitudes & new courses).

The strategy of this organization is based on (3) dimensions:The strategy of this organization is based on (3) dimensions:1.1. Set a new concept (learning not training – training as a bridge Set a new concept (learning not training – training as a bridge

to knowledge )to knowledge )2.2. Present Integrated training services in all carriers.Present Integrated training services in all carriers.3.3. Create a professional employees. Create a professional employees.

The organization will be consist of:The organization will be consist of: - general director .- general director . - 4 departments :- 4 departments :

1.1. Program department(Program department(administration courses, languages and administration courses, languages and computer. laws and computer. laws and Financial Financial courses, scientific courses ……courses, scientific courses ……etc.)etc.)

2.2. Markting department (Orintaion uint +markting unit)Markting department (Orintaion uint +markting unit)3.3. IT department (database+ website)IT department (database+ website)4.4. Evaluation department (Evaluate + follow up) Evaluation department (Evaluate + follow up)


Priority Group 2 DimensionsPriority Group 2 Dimensions

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Priority Group 3 DimensionsPriority Group 3 Dimensions

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Improvement Goal Priority Improvement Goal Priority Group 1Group 1

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Project Suggestion Priority Project Suggestion Priority Group 1Group 1

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Expected Financial ValueExpected Financial Value

Make The production time (Product / service) lessMake The production time (Product / service) less By more learning employees' production Mistakes become less and this decrease By more learning employees' production Mistakes become less and this decrease

the cost.the cost. Increase quality service.Increase quality service. Best allocation for the training resources.Best allocation for the training resources. Reduce the time and cost of the work Reduce the time and cost of the work Modernize the service.Modernize the service. Fees of the package of programs.Fees of the package of programs. Fees of programs.Fees of programs. - Saving time and money. - Saving time and money. Quality in presenting the services.Quality in presenting the services. take a higher position in the market or at least keep our position out of going downtake a higher position in the market or at least keep our position out of going down Open new market depending on knowledge so losing reuse will be less or zero. Have Open new market depending on knowledge so losing reuse will be less or zero. Have

new less cost sources ( in case of decide to out source some of our courses to our new less cost sources ( in case of decide to out source some of our courses to our out source helper- previous competitors- )out source helper- previous competitors- )

Fees of online courses.Fees of online courses. Fees of advertisings and commercial.Fees of advertisings and commercial.


Expected Non-Financial ValueExpected Non-Financial Value Communication between our organization and the ministries through this department .Communication between our organization and the ministries through this department . Credibility as a result of good evaluation of the training courses,the trainers and trainees.Credibility as a result of good evaluation of the training courses,the trainers and trainees. Feedback to our organization and others ministries about the training course –traineeFeedback to our organization and others ministries about the training course –trainee the performance measures will a tool to create new training courses-upgrading the current courses the performance measures will a tool to create new training courses-upgrading the current courses economize the time - do the work well done – have an employees can create in their work economize the time - do the work well done – have an employees can create in their work More use of employees' power.More use of employees' power. Keep in touch with new concepts, ways of doing things and with the newest knowledge.Keep in touch with new concepts, ways of doing things and with the newest knowledge. Increase the employees' Educational value which affects The organization's value in the eyes of customers and stakeholders.Increase the employees' Educational value which affects The organization's value in the eyes of customers and stakeholders. Communication between the ministries & our organization.Communication between the ministries & our organization. Find the shortest way to capture the need.Find the shortest way to capture the need. Improve quality & services.Improve quality & services. Professionalism as the results suitable courses Professionalism as the results suitable courses Improving the work Quality.Improving the work Quality. Stockholders have a clear image of organization.Stockholders have a clear image of organization. Exchange experience between the discriminate trainees and the others employee. Exchange experience between the discriminate trainees and the others employee. Market leadership by presenting new programs.Market leadership by presenting new programs. Trust about the contant of the programs.Trust about the contant of the programs. Correspondence in the way of thinking between private sector and governmental sector.Correspondence in the way of thinking between private sector and governmental sector. Market leadership by presenting new programs.Market leadership by presenting new programs. Trust about the contant of the programs.Trust about the contant of the programs. - Credabilty denpending on the right choosing of the leaders.- Influence in market.- Sharing knowledge and values .- Experience as a - Credabilty denpending on the right choosing of the leaders.- Influence in market.- Sharing knowledge and values .- Experience as a

result of collaborative work. - Trusting in the services. result of collaborative work. - Trusting in the services. Trying to go to higher position let us make higher quality.Trying to check our competitors’ offers can give us new ideas we can Trying to go to higher position let us make higher quality.Trying to check our competitors’ offers can give us new ideas we can

use it to make new services and products.The idea of out sourcing some of our courses makes us Flexible with the market use it to make new services and products.The idea of out sourcing some of our courses makes us Flexible with the market needs (no only one view to take all trainees to our labs!!) Take higher position inside our customer minds , he will fight to take a needs (no only one view to take all trainees to our labs!!) Take higher position inside our customer minds , he will fight to take a course with us instead of or competitorsPrevious point make non paid ads to us (this is very nice) ( financial and non-financial course with us instead of or competitorsPrevious point make non paid ads to us (this is very nice) ( financial and non-financial value)value)

- Communication between the stockholders.- Quality in services.- Customers satisfaction as a result of speedy services. - - Communication between the stockholders.- Quality in services.- Customers satisfaction as a result of speedy services. - Extended services via web.Extended services via web.- Informal contact depending on discussion in the forum. - Trust in the organization.- spreading Influence all over the world.- Informal contact depending on discussion in the forum. - Trust in the organization.- spreading Influence all over the world.


Measurement of non-financial valueMeasurement of non-financial value

The speed & the precise to carry out the job The increase in The number The speed & the precise to carry out the job The increase in The number of customers &stakeholderof customers &stakeholder . .

The quality of the training need.The relation between trainee & the job The quality of the training need.The relation between trainee & the job tasks that related to training syllabus.tasks that related to training syllabus.

number and qualified of trainee number and qualified of trainee Incrusing in number of the stekaholders.Incrusing in number of the stekaholders. Increasing of the number of customers. Increasing of the number of customers. Knowledge generation .Knowledge generation . To increase the number of customers. To increase the number of customers. To have a knowledge generation .To have a knowledge generation . To be celebrate .To be celebrate . - Our market position.- The performce of the administrations which running - Our market position.- The performce of the administrations which running

and leading by the new leadears. - The amount of supplies between our and leading by the new leadears. - The amount of supplies between our organization and the others.organization and the others.

Increasing number of my customers.Increasing of quality levelNumber of Increasing number of my customers.Increasing of quality levelNumber of new services and products.new services and products.

- Number of the website visitors.- Number of customers.- Number of the website visitors.- Number of customers.


Key Proposed ActivitiesKey Proposed Activities

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Resources RequiredResources Required

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Time RequiredTime Required

Total timeTotal time Phases within the toal timePhases within the toal time


Organizational ReadinessOrganizational Readiness

Can this project be started immediately or does the Can this project be started immediately or does the organization need to make some preparation ?organization need to make some preparation ?


Success CriteriaSuccess Criteria

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Projected Start DateProjected Start Date

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The Assessment ResultsThe Assessment Results

(Radar chart)(Radar chart)

Knowledge Innovation Assessment Results

0

2

4

6

8

10Collaborative Process

Performance Measures

Education / Development

Learning Netw ork

Market Positioning

Products / Services

Market Penetration

Market Image

Leadership / Leverage

Technology / Internet


The Detailed ResultsThe Detailed Results

Assessment Dimension(Average Results)

Current Rating (N/A, 0-10)

Desired Rating (N/A, 0-10)

Collaborative Process 3.50 8.80

Performance Measures 3.10 8.20

Education / Development 3.25 8.80

Learning Network 2.70 8.80

Market Positioning 1.38 8.90

Products / Services 2.00 8.10

Market Penetration 2.00 8.20

Market Image 0.00 0.00

Leadership / Leverage 3.10 8.25

Technology / Internet 3.60 8.70


Definition: Collaborative ProcessDefinition: Collaborative Process

all ministriesall ministries, NGOs and R&D units involve in this , NGOs and R&D units involve in this process.process.


Activities: Collaborative ProcessActivities: Collaborative Process

Urgent (address immediately)Urgent (address immediately)

– .... .... -courses via net (E.learning).-Courses -courses via net (E.learning).-Courses through NGOs.-Courses through foriegn through NGOs.-Courses through foriegn culture centers.-Courses through R&D UNITS.culture centers.-Courses through R&D UNITS.

Important (address within 3 months)Important (address within 3 months)

– ........ Continue (keep supporting(Continue (keep supporting(

– ........


The ideasThe ideas

1Choosing a contact person in every ministry 1Choosing a contact person in every ministry for receiving the suggestions of the employees for receiving the suggestions of the employees about any innovation process,making a reports about any innovation process,making a reports about general attitudes.about general attitudes.

2Organizing seminars for enlightening the 2Organizing seminars for enlightening the employees about the importance of innovation employees about the importance of innovation process. process.

33Establishing a web site, throught it we can Establishing a web site, throught it we can spread a culture of spread a culture of innovation.this website may innovation.this website may contain articles and links related to the contain articles and links related to the innovation process.innovation process.


The small project suggestionThe small project suggestion

Global TrainingGlobal Training


Definition: Performance MeasuresDefinition: Performance Measures

-Rules and Tools for measuring organization -Rules and Tools for measuring organization Performance before, during and after training as a Performance before, during and after training as a step and tool to Innovation process.- Rules and step and tool to Innovation process.- Rules and Tools for measuring organization KNOWLAGE Tools for measuring organization KNOWLAGE before and after training. before and after training.


Activities: Performance MeasuresActivities: Performance Measures


– Making performance evaluation forms.Making performance evaluation forms.

– Transforming the performance evaluation forms Transforming the performance evaluation forms results into countable indicatorsresults into countable indicators

– analyzing the countable indicators & make analyzing the countable indicators & make performance report.performance report.

– Important (address within 3 months)Important (address within 3 months)

– use performance report to help decision maker for use performance report to help decision maker for create new training courses-upgrading the current create new training courses-upgrading the current coursescourses

Continue (keep supporting)Continue (keep supporting)

– sending evaluation forms to all relevant partiessending evaluation forms to all relevant parties


The ideasThe ideas

Organizing sessions for enlightening the employees Organizing sessions for enlightening the employees about The organization’s business strategy about The organization’s business strategy

Choose identified person(s) in (our) independence Choose identified person(s) in (our) independence organization to evaluate the training courses ,the trainers organization to evaluate the training courses ,the trainers and trainees. and trainees.

Choose identified person(s) in (our) Egyptian ministries or Choose identified person(s) in (our) Egyptian ministries or organizations receive the researches from the trainees to organizations receive the researches from the trainees to help them for apply it. help them for apply it.

Identify persons or department to Measure The Identify persons or department to Measure The organizations productivity , use of time and quality of organizations productivity , use of time and quality of services/product before and after training. services/product before and after training.

Establishing Incentives system for the employees who Establishing Incentives system for the employees who apply their courses in their job effectively and efficiently.apply their courses in their job effectively and efficiently.



Evaluation Department (ED)Evaluation Department (ED)


Definition: Education / DevelopmentDefinition: Education / Development

To educate the contact person(s) or To educate the contact person(s) or administration who / which is responsible for administration who / which is responsible for identifying the training needs , Awareness about identifying the training needs , Awareness about the importance of the services that provide the importance of the services that provide through our global center .through our global center .

To educate the official employees who are To educate the official employees who are eliminated through there ministries.eliminated through there ministries.


Activities: Education / DevelopmentActivities: Education / Development


– Identify its customer (trainee & contact Identify its customer (trainee & contact person).person).

– Prepare standard for the orientation materials.Prepare standard for the orientation materials.


– Prepare the centre brochures.Prepare the centre brochures.


The ideasThe ideas

Orientation unitOrientation unit



Orientation unitOrientation unit


Definition: Learning NetworkDefinition: Learning Network

The organization must have strong relationship The organization must have strong relationship with other with other partners partners to share knowledgeto share knowledge..


Activities: Learning NetworkActivities: Learning Network


– Set network strategy.Set network strategy.

– set infrastructure for a communication set infrastructure for a communication network (computers – papers ……….etc)network (computers – papers ……….etc)


– Transformation the strategy to activities.Transformation the strategy to activities. Continue (keep supporting)Continue (keep supporting)

– Executing the activities.Executing the activities.


The ideasThe ideas

Establish Centers of Excellence responsible for Establish Centers of Excellence responsible for share knowledge share knowledge with discriminate trainees and with discriminate trainees and other employees.other employees.

Establish communication system to link the(our Establish communication system to link the(our new organization) "knowledge center" with new organization) "knowledge center" with counterparts counterparts center abroad. center abroad.

Organize seminars to share a common vision Organize seminars to share a common vision and purpose.and purpose.



Excellence center.Excellence center.


Definition: Market PositioningDefinition: Market Positioning

To take the largest part of market pie diagram with To take the largest part of market pie diagram with high quality and credibility makes our customers to high quality and credibility makes our customers to be volunteers advertiser to keep in touch with market be volunteers advertiser to keep in touch with market needs and our competitors offers for these needs needs and our competitors offers for these needs and what can we do better to be the best in the and what can we do better to be the best in the market.market.


Activities: Market PositioningActivities: Market Positioning


- Establish the department and Choose the stuff. Establish the department and Choose the stuff.

- Study the market and customers needsStudy the market and customers needs


competitors’ offers.competitors’ offers.


The ideasThe ideas

Deal with performance measures department to take Deal with performance measures department to take reports and analyse it and give it some results too.reports and analyse it and give it some results too.

Make forms distribute it to governmental sites to Make forms distribute it to governmental sites to know their needs of training know their needs of training

Study the marketStudy the market Check what can our competitors do with these Check what can our competitors do with these

needsneeds Check what can we do with these needs and Check what can we do with these needs and

compare it to our competitors offerscompare it to our competitors offers6In case of we 6In case of we are less than our are less than our competitors or competitors or needs take a needs take a decision to upgrade our capability of training or out decision to upgrade our capability of training or out source some training coursessource some training courses



Market holder departmentMarket holder department


Definition: Products / ServicesDefinition: Products / Services

New training courses which support knowledge New training courses which support knowledge innovation innovation


Activities: Products / ServicesActivities: Products / Services

Urgent (address immediatelyUrgent (address immediately))

– Creating database about our stakeholders.Creating database about our stakeholders.

– Market studies.Market studies.

– Contacting with the private sector.Contacting with the private sector. Important (address within 3 months)Important (address within 3 months)

– Follow up the customersFollow up the customers

Continue (keep supporting)Continue (keep supporting)– Publishing brochures.Publishing brochures.

– Advertising activities. Advertising activities.

– Reporting.Reporting.


Definition: Market PenetrationDefinition: Market Penetration

New way to market our product & serviceNew way to market our product & service


Activities: Market PenetrationActivities: Market Penetration


– Creating database about our stockholdersCreating database about our stockholders.. Important (address within 3 months)Important (address within 3 months)

– present Incentives for e.g (free courses – present Incentives for e.g (free courses – Discount-prizes .…ect .)Discount-prizes .…ect .)

– Follow up the customers.Follow up the customers.

– ReportingReporting.. Continue (keep supporting)Continue (keep supporting)

– Publishing brochuresPublishing brochures


The ideasThe ideas

Distribute our products and services by Distribute our products and services by commercial in all media .commercial in all media .

Define our plans for future evaluation.Define our plans for future evaluation.



New Market PenetrationNew Market Penetration


Definition: Market ImageDefinition: Market Image

......


Activities: Market ImageActivities: Market Image


– ........ Important (address within 3 months)Important (address within 3 months)

– ........ Continue (keep supporting(Continue (keep supporting(

– ........


The ideasThe ideas

......



......


Definition: Leadership / LeverageDefinition: Leadership / Leverage

How to choose leaders to run the “How to choose leaders to run the “Global Global Knowledge Center”Knowledge Center” to feed-forward expertise in to feed-forward expertise in ways that enhance the organization’s business ways that enhance the organization’s business performance.performance.


Activities: Leadership / LeverageActivities: Leadership / Leverage


– Set the committee.Set the committee.

– Set the framework of committee.Set the framework of committee.

– Set the cretiria of choosing leaders. Set the cretiria of choosing leaders.

– Choosing leaders..Choosing leaders.. Important (address within 3 months)Important (address within 3 months)

– Set programs for improving the skills of the new Set programs for improving the skills of the new leaders.leaders.

– Evaluating and follow up the new leaders Evaluating and follow up the new leaders performnceperformnce



Leadership committee Leadership committee


Definition: Technology / InternetDefinition: Technology / Internet

Linking between “Linking between “Global Knowledge Center”Global Knowledge Center” , , its its counterparts and the customers to support counterparts and the customers to support collaborative process and make money benefit collaborative process and make money benefit to our organization.to our organization.


Activities: Technology / InternetActivities: Technology / Internet


– Set IT committee.Set IT committee.

– Set the final version of the website.Set the final version of the website.– Important (address within 3 months)Important (address within 3 months)

– Determine the content of the website.Determine the content of the website.

– Set an email for suggestion and complaints.Set an email for suggestion and complaints.

– Upload the online courses and Determine the means of Upload the online courses and Determine the means of payment.payment.

– Set a demo version of the website.Set a demo version of the website. Continue (keep supporting)Continue (keep supporting)

– searching for advertisings and commercials.searching for advertisings and commercials.

– Updating the website.Updating the website.


The ideasThe ideas

Establishing a website for our new organization.Establishing a website for our new organization. Transfer all work activities to computer Transfer all work activities to computer

applications.applications. Set an intranet for all areas of the ministries and Set an intranet for all areas of the ministries and

the governmental institutions.the governmental institutions. Seminars for the employees to enlightening Seminars for the employees to enlightening

them by the importance of using the intranet and them by the importance of using the intranet and the internet.the internet.

Set incentives system to encourage the Set incentives system to encourage the employees to use IT in innovation process.employees to use IT in innovation process.



Innovation Website ( the official website for Innovation Website ( the official website for global knowledge center ).global knowledge center ).


Decision requestedDecision requested

we need support from all ministres to make our dream we need support from all ministres to make our dream true. true.

Documents

Ent06.1 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. A Knowledge Innovation TM