Presented byPresented by

Santa Barbara CountySanta Barbara County

Voluntary Organizations Active in DisasterVoluntary Organizations Active in Disaster

Ensuring Operational Survival After a Ensuring Operational Survival After a DisasterDisaster

Business Continuity Planning for NonprofitsBusiness Continuity Planning for Nonprofits

CreditsCreditsPresentation content originally prepared by or based on work from:Presentation content originally prepared by or based on work from:

Grace McIntosh & Natalie SchaeferGrace McIntosh & Natalie SchaeferAmerican Red CrossAmerican Red Cross

Tracey VardasTracey VardasSLO County Office of Emergency ServicesSLO County Office of Emergency Services

Mike ManchakMike ManchakEconomic Vitality CorporationEconomic Vitality Corporation

Ready Business by www.ready.govReady Business by www.ready.gov Small Business AdministrationSmall Business Administration California Volunteers & Fritz InstituteCalifornia Volunteers & Fritz Institute University of Missouri Outreach and ExtensionUniversity of Missouri Outreach and Extension

FacilitatorsFacilitators

James Caesar, Campus Emergency James Caesar, Campus Emergency Manager Manager UC Santa BarbaraUC Santa Barbara

Eric Dahl, VOAD Coordinator Eric Dahl, VOAD Coordinator Santa Barbara & San Luis Obispo CountiesSanta Barbara & San Luis Obispo Counties

Could it happen here?Could it happen here?

Hazardous Materials Release on US 101, 1984

La Brea Fire, 2009

Tea Fire, 2008

Northridge Earthquake, 1994

Santa Barbara Earthquake, 1925

Santa Barbara Earthquake, 1925

Paso Robles Earthquake, 2003

Guadalupe Flooding, 2010

La Conchita Mudslide, 1995

La Conchita Mudslide, 1995

Could it Happen to Your Could it Happen to Your Organization?Organization?

YES!YES!

One in four companies experienced a disaster in the last five years.

Santa Barbara County FactsSanta Barbara County Facts

91% of Americans live in places at 91% of Americans live in places at moderate to high risk of earthquakes, moderate to high risk of earthquakes, volcanoes, tornadoes, wildfires, hurricanes, volcanoes, tornadoes, wildfires, hurricanes, flooding, high-wind damage or terrorism.flooding, high-wind damage or terrorism.

Santa Barbara County: moderate to high Santa Barbara County: moderate to high risk category.risk category.

Santa Barbara County has experienced over Santa Barbara County has experienced over 60 disasters since 1900.60 disasters since 1900.

What Could Be the What Could Be the Consequences?Consequences?

68% of business never reopen after 68% of business never reopen after losing their computers.losing their computers.

75% of businesses without business 75% of businesses without business continuity plans fail within three continuity plans fail within three years of a disaster.years of a disaster.

What Could Be the Consequences?What Could Be the Consequences?

After a major flood, fire, terrorist After a major flood, fire, terrorist attack, or widespread pandemic attack, or widespread pandemic influenza, local businesses, nonprofits, influenza, local businesses, nonprofits, and government agencies could be and government agencies could be disrupted for days, weeks, and even disrupted for days, weeks, and even months.months.

Paso Robles Earthquake, 2003

How Long Would It Take Your Organization to

Recover?

ImagineImagine

40% of your employees are too sick 40% of your employees are too sick to report to work.to report to work.

Your business will be shut down for Your business will be shut down for at least two weeks.at least two weeks.

Suppliers will not deliver critical Suppliers will not deliver critical resources for three to four months.resources for three to four months.

What Can You Do?

The most common - and preventable - The most common - and preventable - disasters for which insurers pay often disasters for which insurers pay often unnecessary claims each year are caused by:unnecessary claims each year are caused by:FiresFiresWater leaksWater leaksPower outagesPower outagesVirus attacksVirus attacksFacility liability issuesFacility liability issuesHuman errorsHuman errorsAdvanced planning can prevent these Advanced planning can prevent these disasters!disasters!

Many Disasters Can be Many Disasters Can be PreventedPrevented

Reasons Given for Not PreparingReasons Given for Not Preparing

Haven’t thought about it. Haven’t thought about it. Think it won’t will happen. Think it won’t will happen. Think nothing would be effective. Think nothing would be effective. Don’t want to think about it. Don’t want to think about it. Don’t know how to prepare. Don’t know how to prepare. Takes too much time. Takes too much time. Costs too much money. Costs too much money.

Four Stages of DenialFour Stages of Denial

It won’t happen.It won’t happen. If it does happen . . . If it does happen . . .

it won’t happen to me.it won’t happen to me. If it does happen to me . . . If it does happen to me . . .

it won’t be that bad.it won’t be that bad. If it happens to me and it’s bad . . .If it happens to me and it’s bad . . .

there’s nothing I can do about it there’s nothing I can do about it anyway.anyway.

Are any of these reasons Are any of these reasons really good enough really good enough

to justify to justify not being prepared? not being prepared?

What is What is Business Continuity Planning?Business Continuity Planning?

The process of developing arrangements The process of developing arrangements

and procedures and procedures in advance in advance that enable that enable

an organization to respond to an event an organization to respond to an event

so that so that critical business functions critical business functions

continuecontinue with planned levels of with planned levels of

interruption or essential changes.interruption or essential changes.

The Benefits of The Benefits of Business Continuity PlanningBusiness Continuity Planning

In the event of a natural or man-made In the event of a natural or man-made disaster, a BCP can:disaster, a BCP can:Protect the health and safety of staff, Protect the health and safety of staff, volunteers, and clients.volunteers, and clients.Enable you to continue meeting the Enable you to continue meeting the needs of clients who depend on your needs of clients who depend on your services.services.Protect your reputation, partner Protect your reputation, partner agencies, and community.agencies, and community.

Plan the Project to Ensure Plan the Project to Ensure SuccessSuccess

Gain Institutional SupportGain Institutional Support– SponsorSponsor– Key influencersKey influencers– ManagerManager– ConsultantConsultant

Plan the ProjectPlan the Project– Set milestonesSet milestones– Assign team membersAssign team members– Plan tasksPlan tasks– Prepare for challengesPrepare for challenges

Ten Planning MilestonesTen Planning Milestones

1.1. Conduct project kick-off meetingConduct project kick-off meeting

2.2. Prioritize critical resources and Prioritize critical resources and operationsoperations

3.3. Sponsor employee preparedness Sponsor employee preparedness presentationspresentations

4.4. Complete crisis management planComplete crisis management plan

5.5. Secure lists of primary and alternate Secure lists of primary and alternate suppliers and contractorssuppliers and contractors

Ten Planning MilestonesTen Planning Milestones

6.6. Secure lists of primary and alternate Secure lists of primary and alternate distributors and partnersdistributors and partners

7.7. Complete emergency Complete emergency communications plancommunications plan

8.8. Complete payroll, AR & AP Complete payroll, AR & AP continuity plancontinuity plan

9.9. Review insurance coverageReview insurance coverage

10.10.Protect IT infrastructure and dataProtect IT infrastructure and data

Maintain and Exercise Your Maintain and Exercise Your PlanPlan

Assign a coordinatorAssign a coordinator Establish a plan maintenance Establish a plan maintenance

scheduleschedule– Review and update every 6 monthsReview and update every 6 months– Test annuallyTest annually

Let’s Get Started!Let’s Get Started!