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Terms and Conditions
These terms and conditions apply to bookings and enrolments from
June 2013
until further notice.
Bookings are not transferable between students.
Deposits:Students must pay either a deposit or full payment
before LTC can issue
registration documents.
Invoices and payment of fees:All fees must be paid three weeks
before a students
starting date or LTC may cancel the course.
Late Payment: LTC may refer debts older than 30 days to debt
collection agents.
Statutory interest and compensation fees may be charged as per
European directive
2000/35/EC.
Other fees, charges and services:If bank or credit card charges
are applied to
any financial transaction, students or their educational
advisors will bear the cost
of transfers to the school. If LTC sends money to a student or
their educational
advisors, the recipient must pay all bank charges in their
country.
LTC will send enrolment documents by courier on request. There
is a charge for this
service.
Cancellations and refunds:Cancellations are only valid if they
are made in writing
and their receipt confirmed by LTC. The cancellation fee is
normally 60. However, if
the cancellation is received less than 14 days before the start
of the programme, the
cancellation fee is 200.
Airport transfers must be cancelled in writing by 15:00 UK time
on the Friday before
arrival or they will not be refunded.
If a student cancels their course after an original registration
document has been
sent for visa purposes, the document must be returned to LTC
before we can give a
refund.
When cancellations are made because of visa refusal, we will
normally refund all fees
paid with no cancellation fee (but see Tier 4 visas below).
However, first the student
must send us an official notice or letter of refusal from the
immigration authorities.
If the student or their educational advisor does not send us
this visa refusal
documentation within 14 days of their cancellation, LTC must
report them to the UK
immigration authorities.
Tier 4 visas:Where a student wishes to enter the UK on a Tier 4
visa, special
conditions apply. The application procedure is more stringent
and LTC may
recommend a different visa route. LTC will only issue a CAS when
all fees have been
paid in full. Once a CAS has been issued, no tuition fees can be
refunded.
Cancellations by LTC:If LTC is unable to run a students course,
a complete refund
of fees paid to LTC will be made.
Starting date postponements:If a student postpones their course
one week or
less before the start of their programme, they will be charged
one additional weeks
accommodation fee. If a student postpones three times then this
will be treated as a
cancellation and fees will apply.
Non-arrival, non-attendance and cancellations during courses:If
a student
arrives after the start of their course, is absent during the
course, or leaves before
the end of the course, LTC will not give a refund, unless
exceptional circumstances
apply.
LTC may choose to issue credit notes to students for unused
weeks. The terms of
credit notes are discretionary and credit notes will have expiry
dates.
If a student with a visa cancels / does not enrol on / does not
attend their course,
LTC must inform the UK immigration authorities. The student must
inform LTC of any
alternative study arrangements and give us documentary
evidence.
Student language levels:Some courses are not suitable for
beginners or have
minimum level requirements. It is the students responsibility to
check that their
language level is suitable. If a students level on arrival at
LTC is below the required
level for the course, LTC will cancel their course or make
arrangements for an
alternative course.
Students with learning difficulties, disabilitiesor serious
health problems must
inform LTC about these issues when they book. LTC will accept
their applications
where it is practical and reasonable for us to provide a
suitable programme.
Student age:Students who are under the minimum age for their
course will not be
admitted and will be asked to return home at their own
expense.
Student attendance and behaviour:If a student attends less than
80% of their
course, they will not receive a course certificate. LTC will
exclude students whose
attendance or behaviour is unacceptable. Students who are
excluded will not receive
a refund. LTC must report visa students who do not attend
regularly to the UK
immigration authorities.
Public holidays:LTC schools are closed on public holidays. The
fees for weeks that
include a public holiday are charged at the full weekly rate and
lessons will not be
refunded or delivered at other times.
Student holidays:Students on programmes of 24 weeks or more can
include up to
two weeks holiday in their total study period. Students on
programmes of 36 weeks
or more can include up to three weeks holiday in their total
study period. Holiday
weeks must be included at the time of booking but actual dates
do not have to be
confirmed at this time.
Courses are automatically extended when they cross the Christmas
period when
LTC is closed. This is not counted as part of the two-week or
three-week holiday
entitlement.
Students must give at least two weeks notice of any holiday date
changes. Holiday
dates can be changed only once. Holidays booked during the
summer cannot
normally be changed. LTC will not give refunds or credits for
unauthorised holidays.
Please note that visa regulations will take precedence over our
policy on holidays.
Bookings where the student studies at more than one LTC
schoolwill be
treated as just one booking with LTC UK, though the different
schools may invoice
separately.
Transfers between LTC UK schools which are not booked at the
time of
enrolment:If we have space, students whose course is longer than
eight weeks can
transfer between LTC UK schools. Students must give at least two
weeks notice of
any request to transfer. They must pay any extra tuition and
accommodation fees
before the transfer to the new school. LTC will not refund
tuition fees if the new
schools fees are lower.
Students on sandwich work experience programmes cannot transfer
between
schools.
Enrolment, accommodation and airport transfer documentation:LTC
issues
documentation which educational advisors should pass on to
students. LTC cannot
accept liability for any consequences of documents not being
passed on to students.
Accommodation:Students must give at least one weeks notice or
pay one weeks
fees if they wish to cancel or change their homestay
accommodation.
Students should normally arrive at their accommodation on a
Sunday and leave on
a Saturday or Sunday in the morning. If students arrive or
depart on other days, LTC
can give information to help them find a hotel or (if there is
space) arrange very short
term alternative host family accommodation. The student is
responsible for the cost
of this accommodation.
We reserve the right to change homestay accommodation during a
students stay.
If students wish to pay accommodation fees in instalments, LTC
may ask them to
enter into agreements regarding this which involve charges and
penalties for late or
non payment.
LTC acts as an agent in introducing students and homestay
providers. The contract
is between the student and the homestay provider.
When LTC makes a reservation on behalf of a student in
accommodation other than
homestay, the terms and conditions of the accommodation provider
will apply.
Damage to property:Students or those responsible for them must
pay the full costof any damage they cause to property.
External factors and information:LTC cannot take responsibility
for any external
factors in respect of a students circumstances, payment, booking
or enrolment. LTC
cannot take responsibility for informing students or any other
parties of changes in
immigration legislation, rules or policy. LTC takes no
responsibility for incorrect or
misleading information given by educational advisors.
Changes in courses and premises:LTC may change or alter a
course, change the
lesson times or hold lessons in suitable accommodation outside
our main school
buildings.
Data protection:Students details will be kept on computer-based
administrative
systems. They will be kept in accordance with UK data protection
laws. All schools
are registered with the data protection authority. Information
students provide may
be passed on to government agencies for the purposes of
detecting fraud. Further
information is available on request.
LTC must see and copy every students passport / ID card (and
visa if appropriate).
LTC must have contact details and details of next of kin.
Students must provide
these and inform us immediately if they change.
Promotional photographs and videos:LTC or its representatives
may take
photographs and videos of classes or other school activities
during your time with
us, which may be used for promotional purposes. If you do not
wish to appear in any
promotional materials, please advise us at the time of
booking.
Complaints and arbitration:In the event of a complaint that
cannot be resolved
by the customer and the school, an LTC UK Director will attempt
to resolve the
complaint. Students can appeal to EnglishUK if they are
dissatisfied with the way
LTC UK deals with a complaint. See
www.englishuk.com/en/students/complaints.
Additional terms and conditions:Some programmes or promotions
may have
special fees, charges or terms and conditions. See the
literature or documents
relating to these programmes and promotions for details.
Amendments:LTC may update its Terms and Conditions regularly. If
there are anydifferences between the Terms and Conditions on any
document and those on our
website www.ltc-english.com/terms-and-conditions, the web
version will be valid
and will override any previous version.
Non-enforcement of these terms and conditions does not waive our
right to enforce
them. All contracts and agreements with LTC will be governed by
UK law.
