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Berks Counseling Center. Enhancing Engagement by Increasing Frequency of Early Contact. A Project of BCC’s NAITX Change Team: 4/22/12. AIM: Keeping patients in treatment longer. Baseline : Percentage of clients who attended the fourth counseling session. - PowerPoint PPT Presentation
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Enhancing Engagement by Increasing Frequency of Early
Contact
A Project of BCC’s NAITX Change Team: 4/22/12
AIM: Keeping patients in treatment longer
• Baseline: Percentage of clients who attended the fourth counseling session.
• Use of three clinicians to minimize differences based on counselor style or case load.
• At baseline, clients were scheduled according to counselor “availability”; some appointments were two to three weeks apart.
The results!Implementing weekly individual sessions to
enhance engagement/retention….
Percentage of clients who attended the fourth counseling session
The tangible and non tangible rewards
• Average increase in percentage attending fourth session was 21%
• No show rates associated with these appointments decreased from 43% to 24%
• Both clients and their counselors felt weekly counseling was a more positive experience
Adopt, Adapt or Abandon……..Adopt!
• Positive impact on engagement: as measured by attendance at fourth session!
• Reduction in no show rates!
• Counselor and client positive feedback!
•Administrative support/intervention is needed to allow sufficient space in counselor schedules for weekly appointments•Getting back up to a full complement of staff•Set limits as to how many new clients a counselor can accept•BCC scheduler remains a member of the change team•Strategize ways to keep the momentum going and expand this throughout our counseling programs•Sustainability Team including administration
Recapturing Lost RevenueBefore the change: Revenue available if
all appointments were attended = $12,375
Revenue realized= $7,050
amounting to 56% of available revenue.
After the change:Revenue available:
if all appointments were attended= $8,325
Revenue realized= $6,300
amounting to75.6% of available revenue
Average revenue generated one year of Suboxone Tx= $4,00050 patients per year= $200,000Increase revenue collected in one year from $112,000 to $151,200= $39,200