INCREASED SECURITY

IMPROVED PROCESSES

ENHANCED SYSTEMS

Immigration IT Solutions

A Nation Built on Immigrationlmmigration has been essential to the development of the United States by bringing together individuals from diverse backgrounds to work together in breeding new thoughts and innovation. In 2014, over 1.5 million people became lawful permanent residents or obtained citizenship.¹ This consistent volume of migration to the U.S. has created an opportunity for a person-centric and unified system that makes the immigration process simple for applicants and the agencies that serve them while making the country more secure.

General Dynamics IT is positioned to assist agencies in executing their immigration services IT strategy with solutions that improve efficiency, reduce errors and promote security. From helping agencies secure the border to improving immigration vetting, we provide the oversight and infrastructure support to improve IT processes. By combining mission knowledge with technology, we help organizations migrate to a centralized system – consolidating functional support across all agencies.

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100M+ INDIVIDUALS SCREENED USING RISK ASSESSMENT TESTS

OPERATE 15+SECURITY OPERATION CENTERS AND CRITICAL INCIDENT RESPONSE TEAMS

40% OF U.S. POPULATION TOUCH OUR CUSTOMER-FACING WEBSITES OR CONTACT CENTERS

17M+ SECURE ID CARDSPERSONALIZED SINCE 2010

10+ YEARS OF GOVERNMENT CLOUD SUPPORT

#1 CONTACT CENTER PROVIDER TO THE FEDERAL GOVERNMENT

50+LARGE-SCALEDATA WAREHOUSE DEPLOYMENTS

14 AGENCIES 27 PROGRAMS

PROVIDE CLOUD SOLUTIONS AND SERVICES TO

ENHANCED SYSTEMS | INCREASED SECURITY | IMPROVED PROCESSES

Trusted Provider

¹According to the latest published Yearbook of Immigration Statistics (2014) – Office of Immigration Statistics, Department of Homeland Security

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Securely Maintaining Sensitive Information With millions of applications for residency and citizenship submitted yearly across multiple agencies, the ability to manage and quickly access information and individual records is critical to the process and homeland security. We securely manage big data, providing accessibility and trending insights, allowing agencies to rapidly obtain the intelligence they need to fulfill their missions.

• Data Collection and Cleansing

• Records Management

• Data Analytics

• Data Security

INSIGHT-DRIVEN APPROACH

• 50+ data warehouse deployments

• Deploy secure virtual analytic environments

• Drive insights from billions of rows of data

• Analyze disparate data

Accurate Information, Connected Agencies and Modern Customer Interaction An effective person-centric and secure immigration system relies on the ability to process and track an individual’s case accurately at every stage of the lifecycle. Experienced with CRM solutions and system integration, we support agencies in deploying technology to ensure the appropriate flow of information, modernize customer interaction and transform services.

SERVICES • Integrated CRM Design

• Knowledge-Based Application Deployment

• System Integration

COMPLETE VIS IBILIT Y

• Clear 360-degree view of customer interactions

• Accurate case history

• Connected information

• Consistent and efficient contact handling

Securing Systems, Identities and the Border Complex processes that involve collection and dissemination of sensitive information require various levels of security. From cyber security to identification cards and border security, we defend mission-critical systems and help maintain identity management standards while securing communities and the border.

Tools for Informed Decision Making Determining the eligibility of applicants for residency and citizenship is one of the primary missions of the immigration system. We architect and deploy business intelligence tools and implement risk assessments to provide all the elements needed vet applicants and make sound eligibility decisions.

SERVICES • Applicant Risk Assessment and Vetting

• Extensive Background Check Tools

• Electronic Application Processing

COMPREHENSIVE DECISION SUPPORT

• Identify high-risk applicants

• Route applicant transactions to appropriate staff

• Provide eligibility communications

Connecting People to Government Contact centers must be robust and prepared to handle high volumes of calls, web chats and emails from millions of applicants in a variety of languages. As one of the largest contact center providers to the federal government, we deliver full-spectrum solutions, from standing up complete IT infrastructures to hiring and training customer service representatives.

SERVICES • 24x7x365 Omni-Channel Operations

• FedRAMP-Compliant Cloud Solutions

• Multilingual Services

CONNECTED SERVICE

• #1 federal government contact center provider

• 40% of U.S. population connect to a General Dynamics IT contact center

• 17 U.S. contact center locations

• Employ up to 20,000 customer service representatives

• Facilitate millions of customer interactions

Solutions & Services

OMNI-CHANNEL CONTACT CENTER

OPERATIONS

CUSTOMER RELATIONSHIP MANAGEMENT

DATA & RECORDS MANAGEMENT

ELIGIBILITY DETERMINATION

SECURITY & IDENTITY MANAGEMENT

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SERVICES

SERVICES • Cyber Security

• Security and Network Operation Centers

• Secure Cloud Solutions

• Video Analytics

ADVANCED SECURIT Y

• Protect mission-critical systems and some of the U.S.’s most sensitive data

• Remote Video Surveillance System

• 15+ SOC and critical incident response teams

• 24x7x365 monitoring of thousands of networks

• 17M+ ID cards personalized since 2010

Technology-Enabled Immigration Process

Applicant

Visa Work, Visit or Family

Immigration Benefit

Residency & Citizenship

24x7x365 service

Multi-channel communication

Multilingual staffContact Centers

Sec

urity

& Id

entit

y M

anag

emen

t

Case Management & CRM

360-degree view of applicant

Comprehensive case history

Integrated with contact centers

Accurate risk assessment

Streamlined application processing

Thorough applicant vetting Eligibility

Determination

Threat Removal

Secure mission-critical systems

24x7x365 network monitoring

Continuous identity protection

Data &

Records M

anagement

Data consolidation

Data analytics & insights

Quick access to information & records

General Dynamics IT is positioned to assist agencies in executing their immigration services IT strategy with solutions that improve efficiency, reduce errors and promote security.

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Contact UsGeneral Dynamics Information Technology 3211 Jermantown Road Fairfax, Virginia 22030

email: info@gdit.com phone: 888.545.8477 web: www.gdit.com/immigrationIT 1/4/17General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Disabled. © 2017 General Dynamics Information Technology. All rights reserved.