Embed Size (px)
Citation preview
Page 1 of 4
CCCuuurrrrrriiicccuuullluuummm vvviiitttaaa
PPPeeerrrsssooonnnaaalll DDDaaatttaaa :::
- Name : Ramy Mina Sorour Banoub
- Address : 76 ST; Ain Shams, Cairo - Egypt
- Date of Birth : 25 / 4 / 1986
- Mobile : +2 01202777611
- E-Mail : [email protected] [email protected]
- Nationality : Egyptian
- Military Status : Exempted
- Marital Status : Married
- Driving License : Respective
QQQuuuaaallliiifffiiicccaaatttiiiooonnn :::
B.SC. Faculty of Information Management System, Future Academy
- Grade : Very Good
- Graduation Project : Excellent
- Graduation Year : 2007
PPPeeerrrsssooonnnaaalll SSSkkkiiillllllsss :::
1- Various operating systems, network software and utility programs. 2- Network administrator involving LAN and WAN usage. 3- Application programs. 4- PC hardware, troubleshooting, and maintenance. 5- Ability to perform several tasks concurrently with ease and professionalism. 6- Strong interpersonal and written and oral communication skills. 7- Strong communication skills (English and Arabic). 8- Strong troubleshooting and analytical skills.
CCCooommmpppuuuttteeerrr SSSkkkiiillllllsss :::
1- General Courses:
Windows, ICDL, Microsoft Office, Internet
2- Programming: Visual Basic 6, VBasic.Net, C++
3- Web Design & Network: HTML, Web Maker, Microsoft ISA Server
Page 2 of 4
4- Graphics:
AutoCAD, Macromedia Flash, 3D MAX, Adobe Photoshop, XARA 3D, SWISH, Ulead COOL 3D, Ulead Gif Animator, COREL DRAW, MAXON CINEMA 4D, Ulead Video Studio, Pinnacle Studio.
SSStttuuudddiiieeesss :::
- Diploma in: [ SQL Server, Fox Pro, ORACLE 10g, VC #.Net, MS Office VBA, ASP Classic, ASP.Net 2.0, ADO Classic, ADO.Net 2.0, DAO, W Script ]
- Courses in: [ MCITP]
- Certificate in: [ Communication Skills, Business Writing, Problem Solving & Creative Thinking, Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure, Configuring and Troubleshooting a Windows Server 2008 Active Directory Domain Service]
LLLaaannnggguuuaaagggeee SSSkkkiiillllllsss :::
- Arabic : Nativ Language
- English : Good both written and spoken.
EEExxxpppeeerrriiieeennnccceee :::
- Training in Concorde El Salam Hotel Cairo Since 2003 to 2004. - IT Department
- SISI Company - General Trading & Supplying Company in Egypt (Import and Export) Since 2004 to 2006. - Senior IT Department
- Solar Field ISCC Kuraymat Project Orascom Construction Industries Since 2008 to 2010
- Technical Support Engineer - IT
Page 3 of 4
- Children's Cancer Hospital 57357 Tanta Project Orascom Construction Industries Since 2010 to 2013 - Technical Support Engineer - IT
- Ismalia Roads Bridges Projects Orascom Construction Industries Since 2013 to 2013 - Technical Support Engineer – IT
- EL Moshier Bridges Project
- Ard Ellewaa Bridges Project
- El Rehab Bridges project
- El Katameya Bridges Projects
- Bridges Department (Loloaa Office) Orascom Construction Industries Since 2013 till now - Technical Support Engineer – IT
Page 4 of 4
Work Tasks:
Responsible for setup configuration, testing, upgrades and
deployment of desktop/notebook machines running windows 2000/XP/Vista/7 in accordance with organization policies and procedures.
Responsible for supporting network and local printers including
troubleshooting, and coordinating maintenance with vendors. Identifies and initiates resoluations to users problems and concerns
associated with desktop and laptops. Accurately logs problems and their associated resoluations into the
standardized company support center application.
Responsible for addressing higher level support tickets. Provides technical support by phone, remote screen sharing, and in
person when required to maximize first-call solve rates for local and remote users.
Insure and maintain integrity to include virus protection and network
security. Ensure compliance with software licensing for associated
applications. Respond to customer requests for general assistance with
technology. Continue with professional development.
Assist with special projects as requested.
