5-star hotel5-star hotel

3-star hotel3-star hotel

InnInn

Hostel Hostel

B&B B&B (Bed & Breakfast)(Bed & Breakfast)

....luxurious hotels with high prices.

….popular hotels with moderate prices.

….small hotels especially in the countryside with moderate prices.

….places where people can stay and eat cheaply.

….private houses or small hotels with low prices.

Match the places to their descriptionMatch the places to their description

1.Size - number of rooms

•Under 150 rooms•150 to 299 rooms•300 to 600 rooms•More than 600 rooms

2.Target markets

Hotels target many markets and can be classified according to the markets they attempt to attract their guests. Common types of markets include business, airport, suites, residential, resort, timeshare, casino, convention and conference hotels .

3. Levels of serviceWorld class service - also called luxury hotels Mid-Range Service - hotels offering mid-range service Economy / Limited Service: These hotels provide clean, comfortable, safe, inexpensive rooms and meet the basic need of guests.

4. Ownership and affiliationsOwnership and affiliation provide another means by which to classify hotel property . There are two types one is individual and another is chain hotel.

For more information visit: http://www.setupmyhotel.com/about-hotel-industry/classification-of-hotels-by-there-type.html

What are the missing names?What are the missing names?

ON THE PHONEON THE PHONE

Listen and complete the booking form

San Felice HotelRESERVATION FORM

VOICE FAX INTERNET

EMAIL WALK IN

Room Type:........................ No of Pax.............No of Rooms...... ETA...................

CP AP MAP EP

Arrival Date:....................... Departure Date....................................................Occupant’s Name.........................................................................................Booked By ....................................... Mobile:................................................Email:......................................................................................................Pick up required YES / NOPick up details:-Arrival Flight details................. ETA.............. Arrival Terminal........................Type of CAR................... Remarks.............................................................Departure Flight details................. ETA.............. Arrival Terminal........................Type of CAR................... Remarks.............................................................Company Name:....................................... Special Applicable YES / NOCompany Address..............................................Booker........................................Base Rate : ................ Deposit :...........................................Taxes 1 :.................Taxes2 :.................Total =..................Billing Instructions:............................................................Remarks:...........................................................................................................

Reservation Taken by

Keyed in to PMS By Guest service Accounts Dept

http://www.audioenglish.net/english-learning/english_dialogue_hotel_booking_a_room_2.htm

BY EMAILBY EMAIL

Reservation ConfirmationReservation number: Date:

Dear Mr / Mrs (Guest Name) We are delighted that you have chosen (Mention your hotel Name) and we are pleased to confirm your reservation as follows:Company nameName of the guest(s)Number of guest(s)Number of room(s)Arrival dateDeparture dateFlight details/Arrival timeDeparture timeAirport transferRoom categoryMode of paymentRoom rate

Arrival & Departure Policy:Check- in: 1400 HrsCheck- out: 1300 Hrs

We look forward to welcome you at (Mention your hotel Name)

Best Regards Reservationswww.setupmyhotel.com

After a change in the reservation, this is the reply to Mr Bouvier.

High Season page 48

This is an email you have received. Write a reply confirming the booking.This is an email you have received. Write a reply confirming the booking.

High Season page 49