Engineering Support Services

Engineering Support ServicesResilience & London Fire Brigade Martin Audis, Operations Manager – Mobile Assets

www.babcockinternational.com

National Resilience Contract 16 Year Long Term Capability Management Contract management delivered by DCLG

(formerly Firebuy) Assurance delivered by National Resilience Interacts with 46 Fire and Rescue Authorities Divided into 9 regions in England & Wales Deliver regional and national availability KPI driven


Proven Performance

Equipment where it’s needed, when it’s needed: Support Equipment – not day to day

operational Regionalised distribution Support package Supply chain management Nationally and regionally managed

to give best value


Proven Fire Service Model

• 325 chassis based equipment – MAN & Iveco

• 154 modular units ISO containers

• Circa 175,000 assets

• Support at local, regional and national incidents. Level 2, 3, and 4


Incident Response


Exercise Participation

Babcock has developed a strategy and process to assist Fire and Rescue Services in both exercise and incident situations.

To test the processes Babcock have deployed to multi agency exercises in: Holland Merseyside Hampshire Gloucester Bristol Warwickshire

Support to over 70 exercises per annum – stores and asset support.


Current Resilience Stock Holding


The Figures

Annual inventory checks on 402 units and associated assets

Managed & tracked assets of around 109,000

84,000 assets serviced & tracked annually

7,600 radiation instrument calibrations

6,000 portable appliance tests

60 regional FRS kit exchanges Coordinated specialist suppliers servicing & certifying over 4,000 assets


Operational Advantages

Non-core assets held in accessible managed locations Equipment delivered JIT to pre-determined locations Equipment stored at strategic locations Fast recovery from incident Central stock of replacement items instantly available Equipment volumes scalable from unaffected regions,

dependant on incident

London Fire Brigade Contract

Engineering Support Services10


LFB Contract Overview

London Fire Brigade approached Babcock to take over their fleet & equipment repair & maintenance contract in November 2012

The previous contractor was put into administration due to financial difficulties

Babcock were awarded the interim 18 month contract

The contract is currently being re-bid for a 21 year term


509 vehicles & vessels 39 vehicle categories 50,000 equipment items 893 equipment types 113 sites

Customer

Availability Defect Clearance Scheduled Compliance Customer Service Technical support

Performance Management

LFB Service Requirement


Service Overview

Park Royal Service Desk

13 Mobile Maintenance Vans

12 Drivers

Ruislip & Swan Island

Equipment Workshop Vehicle Workshop

StoresBack office

Supporting the UK’s largest fire & rescue service

5,800 firefighters at 113 Stations across London


London Fire Brigade

Site Provision• Defects request

• Vehicles• Equipment• Boats

• POMs request

Service Delivery

Service Desk

Delivering:• A One-Stop-Shop from Park Royal 24/7• Dedicated resources• Menu of suppliers• Use of onsite staff/dealer networks

Service Provision• Maintenance programming• Scheduled maintenance• Defect resolution• Spares / POM’s / consumables / tyres management• Vehicle refurbishing• Equipment /vehicles collection & delivery & disposal

Supply Chain

• OEM’s

• Independents

• Specialists

Workshops

• Ruislip

• Park Royal

• Camberwell

• Swan Island

Mobile Maintenance Units

One-Stop-Shop


Ruislip Workshop Open 6 days / week

Mon – Fri : 6am - 10pm Sat : 6am - 3pm

Vehicle Workshop43 technicians

Vehicle Stores10 staff

Equipment Workshop 7 technicians

Technical Stores 7 staff (drivers/stores)

Each department has tailoredt-card boards to monitor their specific KPI’s


Delivering Asset Availability

Over 12,000 coded defects rectified to date

Reducing quantity of coded defects

Over 2,000 vehicle service events completed

Over 2,500 equipment service events completed

Delivered through:

A responsive Babcock team

A responsive supply chain

Documents

Engineering Support Services