Engineering Procedures - Welcome to ThermoTektm...Engineering Procedures Title: DME TekDoc User Instructions_ Nano/VascuTherm Document Number: 200ETD.23 Revision: X4 Issue Date: 5/3/13

Engineering Procedures Title: DME TekDoc User Instructions_ Nano/VascuTherm Document Number: 200ETD.23 Revision: X4 Issue Date: 5/3/13 Page 2 of 28

1. Logging into the TekDoc Webpage:

1. Please read the entire user instruction carefully before trying to access the TeKDoc

webpage.

2. The TekDoc software is available for immediate use through our secure website at

www.thermotekusa.com after the user has confirmed that they are a ThermoTek

distributor with a distributor agreement. Click on “Services” on the ThermoTek home page

on the upper part of the screen as shown in the following screen.

http://www.thermotekusa.com/


3. TekDoc will not allow the user to update firmware or start a test unless the user is logged in

to our website (http://www.thermotekusa.com/services.php) with a “verified” account.

4. If a user does not have a login to our RMA Resources website, the user may register through

(http://www.thermotekusa.com/rma/). ThermoTek will have to verify that the user has a

distributor agreement before they given a User Name and Password. If the user tries to test

their unit without a verified account a message will be displayed in TekDoc alerting them

that they are not logged in. Click on “Register for ThermoTek Login” on the following page

to register for a login User Name and Password.

http://www.thermotekusa.com/services.phphttp://www.thermotekusa.com/rma/


5. Fill out the form seen below and click on “Submit” to request you’re your Username and

Password.


6. Once you have a verified account and your username and password, you may login in

through (http://www.thermotekusa.com/rma/) in the area as seen in the screen below.

7. One you are logged in, the following page will appear with your information. Here you can

access the TekDoc webpage, fill out an RMA Trouble Ticket, and monitor units in repair.

http://www.thermotekusa.com/rma/


For User Assistance Information:

ThermoTek, Inc.

1200 Lakeside Parkway #200

Flower Mound, TX 75028

(972) 874-4949

(877) 242-3232 (toll free service number)

If you have any questions on how to begin using TekDoc, please contact your ThermoTek

Sales Rep or Customer Service at (972) 874-4908.


2. Accessing ThermoTek’s TekDoc Webpage:

1. To access the TekDoc webpage type in www.thermotekusa.com/doctor in the address bar.

The following screens will pop-up, please follow the instructions below:

2. Select “I accept the risk and want to run this application”, and select RUN.

3. The following window will appear:


4. The TekDoc webpage will appear as follows:

5. If you do not have Java installed in your computer the TekDoc webpage will inform you as

seen below:

6. Download and install Java If you do not have Java installed.


3. Connecting, Updating Firmware, and Testing Your Device:

3.1 Connecting Your Device

1. The purchase of a TekDoc Interface Kit (unit specific) is required; which includes the RS-

232 cable and test wraps. The following Interface Kit is needed for the Nanotherm or

VascuTherm device:

2. Connect the RS-232 cable and wraps as shown below:

TekDoc™ Interface Kit - Description Part Number Distributor Price

TekDoc™ Interface Kit – VascuTherm 2 / NanoTherm 0P9KTDVASC $80.00


3. Connect the RS-232 cable to USB port on your computer.

4. When you have properly connected all of the testing wraps and the RS-232 Cable, you are

now ready to begin testing your device for performance.

5. Select “SEARCH FOR NEW DEVICE”:


3.2 Updating Firmware

1. The following screens will appear if your device does not have the current

firmware installed. Please power “OFF” your device and turn it back “ON” in the

“Firmware Update Mode”. Follow the instructions below to turn “ON” your unit

in the “Firmware Update Mode.


2. Select “OK” on the following screen.

3. If your device has not been turned ON in the firmware update mode

appropriately, the following screen will appear. Please make sure to follow

theinstruction in step # 3.

4. The following screens will appear if you have successfully started updating your

device’s firmware.


5. Please DO NOT turn off your device while it is updating the firmware.

6. The following screen will appear when your device has successfully updated the

firmware.


3.3 Testing Your Device

1. Select “SEARCH FOR NEW DEVICE” to access the testing screen and start testing

your device’s performance.


2. Select “TEST DEVICE”:

3. Select “START TEST”:


4. The following screen images will appear as the test is started:


5. The following screen imagewill appear if all tests performed have passed:

6. The following screen image will appear if all or part of the testing performed

has failed:

7. Click on “RMA Resources System” to go to RMA Resource webpage where you

can fill out a “RMA Trouble Ticket Request” like the one seen below and click on

“Submit Request”.


4. Updating your Device’s Firmware Manually:

4.1 Manual Firmware Update

1. To update your device with the latest Firmware first connect DB9 RS-232 cable to your

computer and device, connect your test wraps, plug in your device and follow the

instructions below:


2. Click on “UPDATE DEVICE FIRMWARE” from the TekDoc webpage.


3. The following window will appear:

4. Select your device from the drop down menu.


4.2 Selecting your COM Port

1. Select your COM Port from the drop down menu :

2. To know which COM Port to choose you can unplug the USB cable from your unit

and see which COM Port disappears from the drop down menu of “Select COM

Ports” on your computer screen. The one that disappears is the COM Port that your

unit is connected to.

3. Reconnect the USB cable to your unit and see it reappear on the drop down menu.

4. You can also go to “Start” on your computer and then “Control Panel”. Open

“System” and click on the “Device Manager” on the upper left hand side of the

screen.


5. OR Right-click on “My Computer” and select “Properties”. Click on the “Device

Manager” on the upper left hand side of the screen.

6. Click on “Ports [COM & LPT]”. Make note of the COM # in parentheses next to “USB

Serial Port”.


7. If you are still unsure as to which COM Port corresponds to your VascuTherm 4 unit,

you can unplug the USB cable from your unit and see which COM Port disappears

from the list of “Ports [COM & LPT]” on your computer screen. The one that

disappears is the COM Port that your unit is connected to.

8. Reconnect the USB cable to your unit and see it reappear on the list of Ports.

9. Select your COM Port on “Select COM Port” drop down menu.


4.3 Programing Your Device

1. Select “PROGRAM DEVICE”.

2. Select “OK” on the following screen.

3. If your computer cannnot detect your device, the following screen will appear.

Please turn your unit “OFF” and turn it back “ON” and retry steps #6 from the

previous section.


4. The following screens will appear if you have successfully started updating your

device’s firmware.

5. Please DO NOT turn off your device while it is updating the firmware. The following

screen will appear when your device has successfully updated the firmware.


6. The following screen will appear as soon as the firmware has been uploaded. Select

“Return to Main Menu”.

7. Turn the unit OFF and then back ON again to verify that the firmware download was successful.


REVISION AMENDMENT PAGE

Revision Issue Date Reason for Change Approval X1 12/12/12 Original DRAFT Release SLL

X2 02/08/13 TekDoc webpage has been updated. Added

more images to go along with updates.

SLL

X3 02/21/2013 Added steps 5 and 6 to Selecting Your

COM Port Section SLL

X4 05/03/2013

Added screen images for requesting username and password. Explained

Requesting and RMA ticket further. Added steps for Selecting COM Port.

SLL

Documents

Engineering Procedures - Welcome to ThermoTektm...Engineering Procedures Title: DME TekDoc User Instructions_ Nano/VascuTherm Document Number: 200ETD.23 Revision: X4 Issue Date: 5/3/13