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engineering management . Muhammad Asif Akhtar [email protected]. LEARNING OBJECTIVES. Operations Management Supply Chain Management Eight Dimensions Of Quality TQM Tools And Techniques. How Would You Describe Operations Management?. - PowerPoint PPT Presentation
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LEARNING OBJECTIVES
Operations Management Supply Chain ManagementEight Dimensions Of QualityTQM Tools And Techniques
How Would You Describe Operations Management?
• The set of management activities used by an organization to transform resource inputs into products, services, or both.
A View of the Transformation Process
InputResources
TheTransformation
ProcessConvertingResources
FinishedProduct
OrService
Why Is Operations Important?
• Efficient and effective operations ensures:– Competitiveness– Overall
organizational performance
– Maintains quality– Maintains
productivity
What Is Manufacturing?
• A form of business that combines and transforms resource inputs into tangible outcomes that are then sold to others.
Can You Define a Service Organization?
• An organization that transforms resources into an intangible output and creates time or place utility for its customers, such as:– Hairdresser– Car leasing– Hotels
What Does the Capacity Decision Involve?
• It involves choosing the amount of products, services, or both that can be produced.
• What are the next determining factors?– The type of facility
required; where the physical location should be.
Organizational Technologies
Automation can be completely or almost completely performed
by machines
Computer-AssistedManufacturing
Relies on computers to
design ormanufacture
products
RoboticsArtificial
devise thatcan perform
functions
A Simple Automatic Control Mechanism
Is It True That Employees Lose Jobs Due to Automation?
• YES, but when?– In the short term.
• What is the truth about the impact of automation on employees?– In the long term more
jobs are created, this is especially true for the electronics industry, the rising demand for products has led to increasing employment.
Service Technology
• Name some examples of technology used in the service industry?– Banking: automatic teller
machines.– Hotels: accepting and
recording room reservations.
– Hospitals: technology to manage patient records.
– Restaurants: to record and fill customer orders.
What Is Supply Chain Management?
• The process of managing operations control.
• Resource acquisition. • Inventory.• What does supply chain management
improve?– Overall efficiency and effectiveness.
What Does Supply Chain Management Include?
TheManufacturer Suppliers Transporters
Warehouses Retailers Customers
It Includes allFunctions
What Is Purchase Management?
• Purchasing management:– Buying the materials and resources
required to produce products and services.• What is a new approach to purchasing?
– Reducing the number of suppliers and negotiating special product-delivery arrangements.
Inventory Management Requires?
• Inventory control.• What are the 4 basic
kinds of control?– Raw materials.– Work in process.– Finished goods.– Products in transit.
A View of JIT: Just-In-Time
Supplier Transporting
Completedfor
Customer
TransformationProcess
Total Quality Management
• What is the meaning of quality?– The totality of features and characteristics
of a product or service that bear on its ability to satisfy stated or implied needs.
• What is needed for TQM?– The cooperation of all levels within the
organization.
What Are the Elements for TQM?
• Strategic commitment.
• Employee involvement.
• Technology.• Materials.• Methods
improvement.
Total Quality Management
TQM Tools and Techniques
• Value-added analysis—what is it?– A comprehensive
evaluation of:• All work activities.• Materials flow.• Paperwork to
determine the value added for customers.
What Is Benchmarking?
• The process of learning how other firms do things in an exceptionally high quality manner.
• What does benchmarking enable firms to do?– To stay abreast of improvements and
changes its competitors are using.
More TQM Techniques:
• Speed:– The time needed to get something accomplished;
it can be emphasized in any area, including developing, making, and distributing products or services.
• ISO 9000:– A set of quality standards created by International
Organization for Standards.• SQC:
– Statistical Quality Control, a set of specific statistical techniques used to monitor quality.
How Would You Define Productivity?
• An economic measure of efficiency that summarizes what is produced relative to resources used to produce a product or service.
• Levels of productivity:– The units of analysis used to calculate or
define productivity.• Forms of productivity:
Productivity =Outputs
Inputs
Why Is Productivity Important?
• It determines the organization’s level of profitability.
• It determines people’s standard of living within a particular country.