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Engaging People with a
Lived Experience of
Homelessness
Engagement
Framework & Toolkit
Hello!We are Lani Brunn & Marika Albert
Lani Brunn
Community and Social Planner
CitySpaces Consulting
You can find me at @Lanibru
Marika Albert
Executive Director
Community Social Planning Council
You can find me at @CSPC_Victoria
How is our Presentation Organized?
▣ Methodology
▣ Five Levels of Engagement
▣ Preferences of Engagement
▣ Engagement for Unique Groups
▣ Key Principles
1.Methodology How we did it.
Research Methods
Meeting one-on-one, or in an informal group setting with people who are
homeless or precariously housed — more than 70 people were engaged.
Meeting with service providers in group settings and one-on-one
meetings.
Meeting with the Coalition’s Social Inclusion and Communications and
Engagement Committee.
Online survey of service providers.
Reviewing promising practices being used by organizations.
2.Levels of
Engagement
With people
experiencing
homelessness.
Levels of Engagement
LEVEL
OF
ENGAGEMENTINFORM CONSULT INVOLVE COLLABORATE EMPOWER
DECISION
MAKER
Lead agency,
Organization or
local government
Lead agency,
Organization or
local government
Lead agency,
Organization or
local government
Shared between
participants & lead
agency, organization or
local government
Participants
Your Commitment
“We will keep you
informed.”
Inform
The Decision Maker
The lead agency,
organization, or
government.
LEVEL
OF
ENGAGEMENTINFORM CONSULT INVOLVE COLLABORATE EMPOWER
WE ARE
HERE
Inform
▣ Word of Mouth
▣ Peer Support Workers
▣ Presentations
▣ Printed Materials
▣ Social Media & Messaging
▣ Apps & Websites
▣ Storytelling
Photo by MARK VAN MANEN / PNG
Extreme Weather
Shelters
Your Commitment
“We will listen to your
input; it will influence the
final decision.”
Consult
The Decision Maker
The lead agency,
organization, or
government.
LEVEL
OF
ENGAGEMENTINFORM CONSULT INVOLVE COLLABORATE EMPOWER
WE ARE
HERE
Consult
▣ Focus Groups
▣ Interviews & Conversations
▣ Motivational Interviewing
▣ Surveys
Your Commitment
“You will be involved in
the process; your input
will be reflected in the final
decision.”
Involve
The Decision Maker
The lead agency,
organization, or
government.
LEVEL
OF
ENGAGEMENTINFORM CONSULT INVOLVE COLLABORATE EMPOWER
WE ARE
HERE
Involve
▣ Tenant Meeting
▣ Workshop
▣ Community Liaisons & Commissions
Peer Workers
Your Commitment
“We will look to your for
advice, innovation and
solutions that will directly
affect the final decision.”
Collaborate
The Decision Maker
Shared between the
participants and the lead
agency, organization, or
government.
LEVEL
OF
ENGAGEMENTINFORM CONSULT INVOLVE COLLABORATE EMPOWER
WE ARE
HERE
Collaborate
▣ Partnerships in Decision making
▣ Advisory Committees
Advisory
Committees
Your Commitment
“We will implement what
you decide, and empower
you to influence the
system.”
Empower
The Decision Maker
The participants.
LEVEL
OF
ENGAGEMENTINFORM CONSULT INVOLVE COLLABORATE EMPOWER
WE ARE
HERE
▣ Speakers’ Bureaus
▣ Decision making
▣ Participatory Budgeting
▣ Training
▣ Board of Directors
Empower
SOLIDSociety of Living Illicit Drug Users
3.Preferences of
Engagement
When asked, this
is what people
told us.
4.Engagement for
Unique Groups
When asked,
here is what
people told us.
People With Disabilities
▣ Provide rides or bus tickets
▣ Go to them
▣ Give extra time
▣ Accessibility
▣ Time of day
▣ Don’t judge
▣ Options for online
People With Drug or Alcohol Dependencies
▣ Pick a central location
▣ Time of day
▣ Breaks every 25 minutes
▣ Don’t make assumptions
▣ Overdose preparedness
Youth & Young Adults
▣ Creative engagement
▣ Eye catching promotions
▣ Tackle complex issues
▣ Use a direct approach
▣ Use online, text mediums
▣ Encourage & empower
▣ Educate
▣ Take them seriously
People with Mental Health Issues
▣ Be respectful, listen
▣ Acknowledge hallucinations
▣ Give space
▣ Respect their input
▣ Don’t beat around the bush
▣ Be sensitive about touching
▣ Have peers present
▣ Allow pets
▣ Have smoke breaks
Indigenous People
▣ Partner with indigenous organizations
▣ Consider ‘talking circles’, smudging, sage, tobacco
▣ Invite an elder to be involved in the process
▣ Acknowledge traditional territory
▣ Ask them who else to invite
▣ Make time for listening before any
engagement
5.Key Principles
Each project
should reflect
these principles.
Engagement Key Principles
Appropriate
The right topic, and someone you
trust is asking you the questions.
Everyone is different, and every topic is
different, so methods should be adaptable.
Understand the people and the organization
you are engaging with.
Surveys are best when you have specific
questions to be answered.
One-on-one conversation is best for
generating new ideas.
1 Transparent
You know the purpose of the
questions and w hat will happen with
the information.
You understand the question.
Set realistic expectations about what can
be accomplished with this engagement.
Use open ended questions that start with
“What, how, describe,
tell me…
2 Inclusive
Everyone who has a stake in the topic. or issue
is welcome to participate.
Don’t make signing up in advance a
requirement of being involved.
Go to where the people are with “pop-up”
conversations.
3 Respectful
You are respected and input is important no
matter who you are or how you present.
Sometimes survival is more important.
Engagement can wait.
People’s time is valuable.
Let them know how their input will
make a difference.
4
You feel safe, both physically and emotionally.
Have a warm and friendly approach.
Building trust is important in engagement!
Involve peer support facilitators
and researchers.
Safe5 Responsive
The results are shared with you and
commitments are honoured.
If lots of engagement has been done with
this group, let them know how this is
different.
6 Consistent
Regularly check in with you, not just once.
Provide training for people to be involved
in collaboration and decision making.
7
Engaging decision
makers.
Resources
Event Checklist
The Lived Experience Advisory Council’s
‘Event Checklist’ for planning inclusive,
accessible events.http://www.homelesshub.ca/NothingAboutUs
WithoutUs
Engagement Toolkit
Tools and techniques of engagement by
people with lived experience in
homelessness in Greater Victoria area.http://victoriahomelessness.ca/wp-
content/uploads/2014/07/170630_crd_toolkit.
Engagement Principles
Key principles and approaches from the
Engagement Toolkit. http://victoriahomelessness.ca/wp-
content/uploads/2014/07/170630_posters-
3.pdf
Stakeholder Engagement Tools
Los Angeles Child & Welfare services
published a toolkit with a thorough look at
process.https://www.cssp.org/publications/general/WP
IC_DCFS_Stakeholder_Engagement_Toolkit.
Toolkit for Engaging Patients at the
Planning Table
Alberta Health Services developed this
toolkit with lots of info on advisory
councils and advisors.http://www.albertahealthservices.ca/assets/inf
o/pf/pe/if-pf-pe-engage-toolkit.pdf
The Seven Principles
Principles for inclusion and leadership of
people with lived experience by the Lived
Experience Advisory Council.http://www.homelesshub.ca/NothingAboutUs
WithoutUs
Thanks!Any questions?
You can find Lani at
@lanibru
You can find Marika at
@CSPC_Victoria
