Embed Size (px)
Citation preview
Engaging Citizens in the Future of Mobility
James Gleave
Smart Transport Conference, 18th September 2019
@jamesgleave1 | @lab_mobility
Two dominant paradigms
The User
• Consumer of services
• Provide services to gain profit
• Individualistic approach
• Involved in definition
The Public
• Limited profit motive
• Provide a base level of access
• Delivery at scale
• ”We trust this is ok with you?”
What this means for transport strategies
Transport Strategy
A Citizen Paradigm?The Citizen
• Owns the vision for transport in their area;
• Develops service concepts and ideas in collaboration with public and private partners;
• Transport planning is a partnership, not just a profession;
• Public bodies advise and empower.
Do citizens actually care about transport?
Yes, kind of…
• People would like more of a say on policy areas that affect them
• People do have concerns about the future of transport, but they are not as high a priority as other areas
Over
50%
of people want to have a greater say over major policy decisions that affect their lives.
Source: Institute of Government (2015)
71%of Americans are afraid to ride in a self-driving car.
Source: AAA (2018)
2%of British people consider transport to be the most important priority for the country.
Source: YouGov (2019)
How we engage with people is not how they engage in issues
69% Signed a petition
36% Boycotted a product
31% Donated to a cause
Source: British Social Attitudes Survey (2019)How we do it now
It’s simple really
Citizens have the right to know
what is happening in their world
around them. It is their right to have
a meaningful say on matters that
will inevitably affect their lives, and
to be more involved and engaged in
the processes that make these
decisions.
So what do we do about it?
There is no end of best practice
Give up your decision making authority where you can
• Creating capacity to empower people and to ensure that their decisions have impact
• Invest in techniques such as participatory budgeting
• Establish citizens juries
• Laz Paz (Bolivia) established local management committees to directly oversee infrastructure works through the Neighbourhoods and Communities of Truth Programme
Make your citizens transport experts• Open data should be the standard, if it
is not already
• Invest time in developing their knowledge and skills
• Make your insight accessible and easy for others to do their own research.
• We are very good at this already!
• MappingGM
• Real Journey Times Project in the West Midlands
• Needs to be done more systemically
Co-create everything• We do this well already!
• DIY Streets
• Playing Out
• Great for solutions
• Challenge is scaling this to strategies and visions that apply to everyone
• CIPTEC demonstrated that this can be simplified into a meaningful workshop process
• Define the objectives
• Develop innovative ideas
• Assess against needs
Break open your process of thinking of the future• Shift away from expert-led visions of the
future
• Process of identifying trends of relevance locally, and creating consensus among citizens about different futures
• Workshops
• Citizens Juries
• Open Foresight Platforms and publishing
• Making the future engaging
• Future Mobility Scenario Game
Moving to Citizen-Centred Mobility
Open, usable Data
Accessible services
Meeting user need
Operational delivery
Mobility data open as standard
Open source tools
Building skills to use them
Building sustainability
Defining Universal Accessibility
Financing and delivering
Tools and service empowering
people
Transparent delivery
New operating models
Meeting customer wants
Community and public sector
collaboration
Attitudinal and observational
research
Open and inclusive in
identifying needs
Defining responsibilities
We know there are many barriers to making this happen
• We know how do to do this already!
• We need to make good practice standard practice
• Mobility Lab is looking to make this easier
https://www.mobilitylab.org.uk/our-strategy.html
“We’ve not got the time.”
“We’ve not got the staff.”
“We’ve not got the money.”
